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So I come to you, TL, to calm my biggest current fear. Seeking opinion from any Bank of America users or anyone with knowledge of such matters.
I went to login my account today, and everything seemed normal. Security was there, image during PW, etc. When I put my account information in, it sent me to a Service Temporarily Unavailable page that to the naked eye looked like it belonged to Bank of America. The twist, however is that under the Service Temporarily Unavailable, it had a box labeled "Username" the same way the webpage does, so that I could re-enter my information. Of course I immediately closed this, but in the simple world of key logging and desktop monitoring, wouldn't the damage have already been done if that didn't belong to Bank of America? When I googled it, only something similar came up in reference to the March 1st BOA outage being the same as what just occured today, May 17th.
After that, I ventured to speak with someone from Customer Service. I'd imagine it's past the time their online support works until, and that's why no one was there. From there, I opted to send Bank of America a message expressing my concerns and asking if, in the ultimate fuckery given the situation, my money would be frozen and or rewarded. The result was that it seemed to have logged me out and took me immediately back to the basic login page directly after I hit "send" for the message, which happened to have the right web address. After that, I closed the webpage and logged back in one more time to see if my money was actively being removed - all seemed to be "okay". The most troubling part about the entire situation is, that with all of the bizarre things happening and the service originally being "temporarily unavailable", the website was not lagging as usual. In fact, it was running so fast and smooth that I was inclined initially to feel something was going wrong. For those who use Bank of America's website, you know that the entire website lags like hell for at least 5 seconds per activity.
So, now that I've explained what actually occurred, I'm wondering if any Bank of America users have ever had something like this happen to them, if it is currently happening to them, or if they've ever heard beside the March 1st incident, of something like this.
 
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If you actually went to the legitimate BoA website for the initial login, you're more than likely fine.
I'd find it hard to believe that someone able to compromise the BoA website would try to capture logins by throwing an error to a separate page.
Edit - And the aspect of key logging and "desktop monitoring" would imply something completely separate from a malicious website. Websites don't have that ability.
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Phishing stuff happens quite often. If you're really worried about your account info being compromised, go to a branch and talk to someone there, I dont work at BofA but i work at a different bank, and little glitches and hiccups happen to our systems all the time so its probably nothing to worry too much about. Just go into a branch and they can double check everything for you, and if something is wrong with your account then they can help you while you are there.
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I think they updated their site, because I've noticed some different graphics they have now when I log in.
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Yeah man I have had problems with this temporarily unavailable crap too. I wouldn't worry too much about it because you seem pretty savvy when it came to recognizing it. I would just chill and wait it out man, Bank of America is pretty damn secure. You will be fine, just keep track of your transactions if you are really worried and if there is a problem you know you can call them.
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I just spoke to one of their anti-fraud associates or whatever her title was. She wasn't very helpful other than the fact that she told me BoA fully reimburses any fraud. Her best piece of advice was "make sure you actually type www.bankofamerica.com". I just went from worried to frustrated, wow. I don't even sound like a senior citizen how could that be their advice?!
Soviet_Birthday, how would going to a branch help me? Sure they can see the activity in my account, but my main worry is that if my information was compromised, that one clean sweep of my entire account would occur. How would they go about navigating my account to see that coming?
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Yeah that's fishing, not key logging or anything. If you entered your information into a fake login then it would be stored for malicious users to take and abuse. That's basically what happened to all those retards on myspace years ago, people would click myspace pages that would have a layout that looked like a fake "Please log in again" screen then when you do it forwards you back to your home page while keeping all your information. Then it spams your account as per usual.
If you were on the actual bank of america site, why do you think it was a fake screen though? I really doubt someone hacked into bank of america to dislay a fake log in screen as an above user said.
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RebirthOfLeGenD, it's really double sided for me. I didn't check the address that well, just glanced at it to see "bankofamerica" for the site it sent me to. The site looked legitimate, but the option to re-enter my ID as it says it's temporarily unavailable just makes no logical sense and alarms me. I don't think someone with the ability to break BoA's site would go that route, but then again I did not check the link that well.
The other side is that I am in college and do have quite a bit saved from when I worked before school. Despite what I have that is worth anything outside of my bank, it would be devastating as a college student to lose my savings, and that is the biggest worry for me. One fuck-up from their website and I'm balls to the wall about it.
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Man you sound super paranoid. Do you write angry letters to the television station if it doesn't rain when they say its going to? I've had a few instances of dealing with BofA fraud department, they are very fast at returning the money (a day or two) and they really don't ask any questions. If there is a problem, the bank will just put it back. They'll even give you a temporary card on the spot so you can change all your automatic billing info right away that matches the numbers that are going to be on your new "official" card.
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Not only do I write angry letters, I shoot up the place.
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On May 18 2011 10:54 Game wrote:I just spoke to one of their anti-fraud associates or whatever her title was. She wasn't very helpful other than the fact that she told me BoA fully reimburses any fraud. Her best piece of advice was "make sure you actually type www.bankofamerica.com". I just went from worried to frustrated, wow. I don't even sound like a senior citizen how could that be their advice?! Soviet_Birthday, how would going to a branch help me? Sure they can see the activity in my account, but my main worry is that if my information was compromised, that one clean sweep of my entire account would occur. How would they go about navigating my account to see that coming?
I don't understand why that advise frustrates you. That's exactly what you should do. If you ever need to go to your bank account for whatever reason, then make sure to actually visit the site directly by typing the URL yourself or using a bookmark (as long as you are using a private computer). It's really the safest way.
As for your other questions, I use BoA and I've never had any issues with their site where I had to question the integrity. I think I've gotten a "Service Temporarily Unavailable" page before, but I don't think it struck me as so odd that I committed it to memory. As a general rule of thumb I don't log on to my account from any page than the main page.
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I juse use chrome which will have a green lock to show that its an authenticated/legit site.
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Well if you info was compromised and they clean sweap your account you'll be in limbo for a day or so but you'll get all your money back and everything, but if your info was taken I would expect them to steal your stuff asap so if it doesn't happen any time soon then you're probably good.
Like I said we've had tons of system glitches and bumps in just the last few months im sure BofA is the same, I wouldnt sweat it if I were you.
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EPT
