Hi, I've been trying to update SC2 today and I keep getting this error. When I open SC2 I get the classic update window, after a few seconds the optimization process starts, it gets stuck at 0% for a few minutes, and then I get this error:
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Before posting I searched in Bnet forums, and tried a few thing some people suggested, like turning off my antivirus, restarting my computer and turning off teh firewall, but I keep getting teh same error.
I will try opening some ports in my router, but I never needed to do that to download previous patches. In this linkI found several ports that apparently you have to have open. Other than that (which to be honest I dont expect it to be the solution), I dont know that to do.

Any ideas?
Thanks.

Deleted User 123474

292 Posts

July 31 2012 23:05 GMT

I am unable to update, too, but for me, it never got past the above screen without the message because I got impatient after 10-20 minutes. What a joke. I'm going to try turning off the firewall and restarting, as well...hopefully that works for me.

tianGO

Argentina591 Posts

July 31 2012 23:26 GMT

I opened all the ports (5 in total) listed in that page, and I keep getting the same error.

Deleted User 123474

292 Posts

July 31 2012 23:43 GMT

After reading that link you posted and googling/looking around on my computer, I can't figure out how to open the ports. Turning off the firewall and restarting didn't help either. Looks like I'm going to have a nice break from SC2.

Edit: Oh, yay, after 18 minutes, most of which was spent at 0% with no change, I finally have some progress (while not opening any ports and with Windows firewall turned back on). 63%, baby. Sorry I can't help you

RyLai

United States477 Posts

August 01 2012 01:17 GMT

Close background windows. Many people cited issues (including myself). One of the suggestions a bnet forum mod gave was closing background programs and all of a sudden everything worked.

Edit: Nevermind, that was a different recent patch. My bad.

tianGO

Argentina591 Posts

August 01 2012 03:41 GMT

I finally figured it out, it was really weird.
I opened the installer directly from the game folder, which gives you a installer that looks different and has options. I turned off P2P for the downloads, and it did it.
I never changed that before, and I've playing sc2 in this comp for like 1,5 years, being this the first time I have problems downloading a patch.

Braric

Canada184 Posts

August 01 2012 05:20 GMT

Can anyone help me out? I keep getting an error saying "An unexpected error has occurred" proceeding to shut down my whole installation

ArchAngelSC

England706 Posts

August 01 2012 19:27 GMT

Mine keeps saying that I have insufficient space on my hard drive to do the optimization. I cleaned out as much as I could and got to 8.6gb space but still hasn't helped.

Anyone else had this issue/got a solution? :/

RockOut

Norway39 Posts

August 01 2012 20:37 GMT

On August 02 2012 04:27 ArchAngelSC wrote:
Mine keeps saying that I have insufficient space on my hard drive to do the optimization. I cleaned out as much as I could and got to 8.6gb space but still hasn't helped.

Anyone else had this issue/got a solution? :/

I have the same prob. No answer :/

DexVitality

Hong Kong234 Posts

August 03 2012 05:34 GMT

#10

I am also having problems and I am currently on my MacbookPro on OSX Lion...

When I try to update the patch for optimization I get this error saying that I have a corrupt file and will require a re-download. I Reinstalled SC2 several times and downloaded the patch severa times and I got the same error...

If anyone any fixes please let me know!!!

guitarizt

United States1492 Posts

August 18 2012 19:23 GMT

#11

On August 01 2012 12:41 tianGO wrote:
I finally figured it out, it was really weird.
I opened the installer directly from the game folder, which gives you a installer that looks different and has options. I turned off P2P for the downloads, and it did it.
I never changed that before, and I've playing sc2 in this comp for like 1,5 years, being this the first time I have problems downloading a patch.

Thanks!! I finally got it to work doing this after spending hours trying out all the other stuff posted out there.

Lord Arazeal

United States2 Posts

August 19 2012 23:55 GMT

#12

I am encountering a similer problem. First, the download gets to 8%, then freezes while an "error reporter" box pops up, saying that agent.exe has encountered a critical error, describe what you were doing we will send to blizzard etc. closing or sending this causes the patch download to restart. After a little less than a dozen error reporter restarts, a box like unto the forum OP appears, but it says "failed to read required file. Please close all other applications, temporarily deactivate your firewall, and try again." well, guess what? doing that didnt change anything.

Any help or suggestions would be very much appreciated.

I haven't tried reinstalling, because from what I've seen from forums that hasn't helped anyone's problems.