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Active: 13682 users

Razer Blackwidow no longer detected

Forum Index > Tech Support
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1 2 Next All
Nders
Profile Joined April 2011
Canada17 Posts
February 14 2012 03:16 GMT
#1
hello everyone,

i looked on google and of course on other thread in this forum, i haven found anything similar to my problem so i decided to post and ask for help.

Last june i bought this razer blackwidow, i never had any kind of problem with it, but today when i started my computer, the keyboard was dead. I have windows 7 (with all proper updates), and iam really wondering why it doesnt work.


here is what i did :

- i unplug and plugged the keyboard in other usb slot, nothing happened, sometime there is the usb sound thing, sometime nothing happen. All the usb slot perfectly work with any other device.

- i uninstall the driver and reinstall it, nothing good from this either.

- i tried to update the firmware, as some ppl suggested that on google, but i cant start the setup because the computer dont detect the keyboard at all.

- if i open then profile manager software for the keyboard, it can open but then it auto shutdown because computer cant detect keyboard.

- lights on keyboard arent on either.

- i rebooted many times.

- finally i havent installed nothing at all to could have change any configuration about anything, last night i was playing kingdom of amalur reckoning, all was perfect and tonight not a single button work on the keyboard.



So anyone has any idea what i can do to fix this? or the keyboard is simply death? If it is dead, anyone has some experience with returning device to razer? i know alot of company are hardass when it come to return.

thx for any input
amd098
Profile Blog Joined January 2011
Korea (North)1366 Posts
February 14 2012 03:30 GMT
#2
try plugging it into another pc and we'll know if its your pc or the keyboard
North Korea is best Korea!
imapotato
Profile Joined November 2010
New Zealand35 Posts
Last Edited: 2012-02-14 03:35:45
February 14 2012 03:35 GMT
#3
Well I guess you could try it with another computer BUT to me it sounds like the keyboard is pretty much screwed (unless you have some serious soldering skills and dont mind ruining any warranty though)... Did you buy the Blackwidow directly from Razer? If not it may be easier to try and get a replacement through the store you bought it from. Aslong as you havent been to rough/spilled anything on it getting a replacement should be easy enough especially since it's been less then a year since you have bought it.
Nders
Profile Joined April 2011
Canada17 Posts
Last Edited: 2012-02-14 03:38:03
February 14 2012 03:36 GMT
#4
sadly this is the only "test" that i cant do, i do not have a second computer at home, eventually i could do this in the next days, but i was hoping someone could come up with an easy fix, this really piss me off, you spend good money on quality product and they shit in your hands.

edit : i bought it directly from razer.
Boblhead
Profile Joined August 2010
United States2577 Posts
Last Edited: 2012-02-14 03:38:49
February 14 2012 03:38 GMT
#5
On February 14 2012 12:36 Nders wrote:
you spend good money on quality product and they shit in your hands


Razer BW's are known for this kind of thing throughout their whole product line of mechanical keyboards. You should of done more research into mechanical keyboards before buying one of these
Stress
Profile Joined February 2011
United States980 Posts
February 14 2012 03:39 GMT
#6
On February 14 2012 12:36 Nders wrote:
this really piss me off, you spend good money on quality product and they shit in your hands


If you want a quality product, don't buy Razer. They are very hit or miss. The only way to know for sure if your keyboard is dead or not is to try it in another computer. Or you could just try to get a replacement from the store you bought it from or Razer themselves, assuming you are still under warranty.
"Touch my gosu hands." - Tastosis | | fOrGG // MC // Jaedong
imapotato
Profile Joined November 2010
New Zealand35 Posts
February 14 2012 03:42 GMT
#7
Well Razer does have a few quality control issues...... Since the keyboard lights aren't lighting up it makes me think that there is a broken connection somewhere as it means the keyboard isn't receiving any power. This is something you cant really fix easily. The other thing is if you do convince Razer to replace it could still take weeks before you actually receive a new Blackwidow
Hinata
Profile Joined May 2012
1 Post
May 04 2012 20:54 GMT
#8
SOLVED !

Hi guys ! Same thing happened to me yesterday with my Razer Blackwidow. It just stopped working in Windows 7.

I finally managed to fix it this evening based on ideas from this web site: http://gevil.wordpress.com/2011/05/28/razer-black-widow-ultimate-firmware-update-failure-and-how-to-solve-it/

I had tried the latests firmware update (Razer_BlackWidow_FirmwareUpdater_v1.08) but it could not detect the keyboard but the following procedure worked :

1. I uninstalled everything (BlackWidow software and firmware update)
2. download an old firmware version and installed it (v1.05 from http://www.razersupport.com/index.php?_m=downloads&_a=viewdownload&downloaditemid=531)
3. at that moment your keyboard should be detected in the Windows device manager as a Razer Bootloader
4. launch the firmware update program... it detects the keyboard, flash and reset it.
5. YES !! blue leds are back... keyboard is working !!!

Gratz .. you got your keyboard back

Hopes that helps !
treeco72
Profile Joined July 2011
United States57 Posts
May 05 2012 01:41 GMT
#9
This happened to me a month ago, I tried everything, but eventually i just sent it back to razer (8 months after i bought) and within 4 days i had a new one
"call him a fag for playing terran. NO WHAT ARE YOU DOING MAKE AN OVERLORD!!!, we never prioritize bm over our macro" -Steven Bonnell II (Destiny)
andrea20
Profile Joined September 2010
Canada441 Posts
May 05 2012 04:23 GMT
#10
This is why you never update firmware on any device unless you absolutely need to. My Blackwidow is working great, so I guess I'm one of the lucky ones.

Actually, what DOES the updated firmware do? I'd only try it if it increased the Blackwidow's 2KRO to something higher.


sc2tycho
Profile Joined January 2012
United States3 Posts
May 18 2012 17:28 GMT
#11
I was having the same issues, but I just now found a very easy fix. I don't know if it's temporary/permanent, but my Blackwidow is working perfectly now. All I did was open task manager, scrolled down to razerhid.exe in processes, and ended the process. Keyboard instantly gets recognized, light turns on, etc. I'll post back here if it turns out to be a band-aid fix.
Must...expand....everywhere...
Skitz
Profile Joined September 2010
Australia49 Posts
June 24 2012 21:23 GMT
#12
On May 05 2012 05:54 Hinata wrote:
SOLVED !

Hi guys ! Same thing happened to me yesterday with my Razer Blackwidow. It just stopped working in Windows 7.

I finally managed to fix it this evening based on ideas from this web site: http://gevil.wordpress.com/2011/05/28/razer-black-widow-ultimate-firmware-update-failure-and-how-to-solve-it/

I had tried the latests firmware update (Razer_BlackWidow_FirmwareUpdater_v1.08) but it could not detect the keyboard but the following procedure worked :

1. I uninstalled everything (BlackWidow software and firmware update)
2. download an old firmware version and installed it (v1.05 from http://www.razersupport.com/index.php?_m=downloads&_a=viewdownload&downloaditemid=531)
3. at that moment your keyboard should be detected in the Windows device manager as a Razer Bootloader
4. launch the firmware update program... it detects the keyboard, flash and reset it.
5. YES !! blue leds are back... keyboard is working !!!

Gratz .. you got your keyboard back

Hopes that helps !


Holy crap! Can't thank you enough, seriously, my first born child is yours. <3
bradeee
Profile Joined June 2012
Australia6 Posts
July 13 2012 08:38 GMT
#13
I had an issue like this in the past with my Blackwidow (the standard one, but it may work). Try holding down the Fn key as you plug the keyboard in, then I you should be able to run firmware stuff (assuming its the same problem I had).



THIS HELPS TRY IT!!
Kaeljin
Profile Joined February 2012
Mexico25 Posts
July 24 2012 23:57 GMT
#14
On May 05 2012 05:54 Hinata wrote:
SOLVED !

Hi guys ! Same thing happened to me yesterday with my Razer Blackwidow. It just stopped working in Windows 7.

I finally managed to fix it this evening based on ideas from this web site: http://gevil.wordpress.com/2011/05/28/razer-black-widow-ultimate-firmware-update-failure-and-how-to-solve-it/

I had tried the latests firmware update (Razer_BlackWidow_FirmwareUpdater_v1.08) but it could not detect the keyboard but the following procedure worked :

1. I uninstalled everything (BlackWidow software and firmware update)
2. download an old firmware version and installed it (v1.05 from http://www.razersupport.com/index.php?_m=downloads&_a=viewdownload&downloaditemid=531)
3. at that moment your keyboard should be detected in the Windows device manager as a Razer Bootloader
4. launch the firmware update program... it detects the keyboard, flash and reset it.
5. YES !! blue leds are back... keyboard is working !!!

Gratz .. you got your keyboard back

Hopes that helps !



Genius!!
Bangara Rufio!
fraser852
Profile Joined March 2013
Hong Kong2 Posts
March 25 2013 08:58 GMT
#15
Hi,

I would just like to add this fix works for most Razer product that experiences this issue:

--> Input device appears "dead" when plugged into a USB.
--> However computer still recognizes device as "Razer Bootloader."

I had the same issue with my Razer Nostromo and Lycosa, this fix worked perfectly for both.
wolfbane822
Profile Joined May 2013
1 Post
May 25 2013 01:13 GMT
#16
I love you guys, so damn much. I bought a "broken" Razer Blackwidow from Ebay for 20 bucks. It's in like new condition, the seller just said that it wouldn't power up or be recognized by the computer. Starting with this guide, I finally got the lights on and it's fully responsive. Adding on to what the others have said, I had good luck updating the hell out of Synapse (Razer's driver program). Seriously, best deal ever, and I'm so happy
Cyro
Profile Blog Joined June 2011
United Kingdom20281 Posts
May 25 2013 01:51 GMT
#17
Cant you tear apart a mechanical board and get like 50+ cherry mx switches? (which are worth like >$1 each standalone)
"oh my god my overclock... I got a single WHEA error on the 23rd hour, 9 minutes" -Belial88
mfabache
Profile Joined June 2013
1 Post
June 22 2013 23:35 GMT
#18
On July 13 2012 17:38 bradeee wrote:
I had an issue like this in the past with my Blackwidow (the standard one, but it may work). Try holding down the Fn key as you plug the keyboard in, then I you should be able to run firmware stuff (assuming its the same problem I had).



THIS HELPS TRY IT!!



Super! this worked for me and I am up and running on the BWK. Thank you.
CoMBo187
Profile Joined July 2013
Canada1 Post
July 10 2013 20:14 GMT
#19
On May 05 2012 05:54 Hinata wrote:
SOLVED !

Hi guys ! Same thing happened to me yesterday with my Razer Blackwidow. It just stopped working in Windows 7.

I finally managed to fix it this evening based on ideas from this web site: http://gevil.wordpress.com/2011/05/28/razer-black-widow-ultimate-firmware-update-failure-and-how-to-solve-it/

I had tried the latests firmware update (Razer_BlackWidow_FirmwareUpdater_v1.08) but it could not detect the keyboard but the following procedure worked :

1. I uninstalled everything (BlackWidow software and firmware update)
2. download an old firmware version and installed it (v1.05 from http://www.razersupport.com/index.php?_m=downloads&_a=viewdownload&downloaditemid=531)
3. at that moment your keyboard should be detected in the Windows device manager as a Razer Bootloader
4. launch the firmware update program... it detects the keyboard, flash and reset it.
5. YES !! blue leds are back... keyboard is working !!!

Gratz .. you got your keyboard back

Hopes that helps !



Thank you so so much! This worked perfectly on my battlefield 3 edition BlackWidow Ultimate kb. We had a power outage during my install of the new firmware which caused my kb to go undetected. I followed your steps and it worked.
kristianmagnus
Profile Joined July 2013
1 Post
July 16 2013 01:38 GMT
#20
Hai guys! i cinda have the same issue just that i still cant get it fixed :/ When i did the thingi when you unistall all your razzor programs i downloaded the old version like hinata told me to, and it poped up as Razer bootloader! But when i try to do anything else it still says it cant find the keyboard plizz help me guys i payed alot for this keyboard :/ not that much but its almost new and it sucks to have a ruined keyboard .... (Sory about that bad english) Thanks for trying the help me
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