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Is this scam/phishing email from Blizzard?

Forum Index > Tech Support
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1 2 Next All
dbddbddb
Profile Joined April 2010
Singapore969 Posts
Last Edited: 2011-08-21 18:16:02
August 21 2011 14:00 GMT
#1
This is the situation:

I received 2 emails from Blizzard this week claiming that I have made a new password for my account, but i need to click on the link in the email in order to verify and accept the new password. Here are the images:

[image loading]

This is the message source from the email.. seems legit?
[image loading]

The URLs are linked to worldofwarcraft.com, when i tried resetting my password using the 'forgot my login details' option, i received a similar email but they are linked to battle.net. I dont have an active world of warcraft account even though i used to play it long ago.

[image loading]
This is what i got when i tried to reset my password. Has various differences from the first picture above


before you say you get junk mail from blizz all the time:
this is significantly different from the typical junk mail from blizz as the URL in the email redirects you to an 'official' blizzard site, ww w.worldofwarcraft.com/etcetc not a random obvious typical nonsence site like ww w.battle.net.zh.blizzard.com/asdasdasd
Navillus
Profile Joined February 2011
United States1188 Posts
August 21 2011 14:12 GMT
#2
These are words that I never thought I'd type, but you should probably go to the battle.net forums for this, the forumers there will be useless per usual but mods will actually be able to check this for you.
"TL gives excellent advice 99% of the time. The problem is no one listens to it." -Plexa
nam nam
Profile Joined June 2010
Sweden4672 Posts
August 21 2011 14:14 GMT
#3
If you have a generic email address I guess it's just possible someone typed in the wrong email address when trying to retrieve their own wow password. I'm no expert though.
Carnac
Profile Blog Joined December 2003
Germany / USA16648 Posts
Last Edited: 2011-08-21 14:23:08
August 21 2011 14:22 GMT
#4
wowadmin.net? obvious scam attempt
ModeratorHi! I'm a .signature *virus*! Copy me into your ~/.signature to help me spread!
dbddbddb
Profile Joined April 2010
Singapore969 Posts
August 21 2011 14:29 GMT
#5
On August 21 2011 23:22 Carnac wrote:
wowadmin.net? obvious scam attempt


if you are referring to the message source, i looked at message source of the email that i purposely requested for a password reset and it also also is linked to wowadmin.net
DusTerr
Profile Blog Joined January 2011
2520 Posts
August 21 2011 14:49 GMT
#6
can you log in to battle.net with your current/old password?
ReIaxtakeiteasy
Profile Joined August 2011
Netherlands8 Posts
August 21 2011 14:51 GMT
#7
I get these mails like once a day:
'Your acount has been hacked change your pw and "insert some kind of problem" please contuact us.'
It all automaticly goes straight to spam so just ignore it.

If you are not sure if its real or not go to:
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=25133
and go to:
How do I access email header information?
Than look at the header info, it shows the real sender.
JingleHell
Profile Blog Joined March 2011
United States11308 Posts
August 21 2011 14:52 GMT
#8
If you can still log in, it's BS. And it's BS. The URL isn't battle.net. Basically, as long as your password works, ignore literally everything claiming to be from them. And maybe get an authenticator.
Carnac
Profile Blog Joined December 2003
Germany / USA16648 Posts
Last Edited: 2011-08-21 14:53:36
August 21 2011 14:52 GMT
#9
On August 21 2011 23:29 dbddbddb wrote:
Show nested quote +
On August 21 2011 23:22 Carnac wrote:
wowadmin.net? obvious scam attempt


if you are referring to the message source, i looked at message source of the email that i purposely requested for a password reset and it also also is linked to wowadmin.net

After some more research it seems I was indeed wrong, sorry about that, it just sounded like one of those typical scam URLs, so it might be a legit email.

I'm not sure about Battle.net's password recovery procedures, since I never had to recover my password. I don't know whether anyone can just submit the email address of an existing account and thus have an automatic email sent there without having to provide any additional info first.

Some header information is really easy to fake, some is not.

Did you try logging in btw?
ModeratorHi! I'm a .signature *virus*! Copy me into your ~/.signature to help me spread!
dbddbddb
Profile Joined April 2010
Singapore969 Posts
Last Edited: 2011-08-21 14:57:34
August 21 2011 14:53 GMT
#10
On August 21 2011 23:49 DusTerr wrote:
can you log in to battle.net with your current/old password?


yep it is working fine. i am just very curious about the source of this phishing email because it seems very legit although still possibly a fake.

had my account been compromised and my password stolen, the hacker could just simply change my password on my b.net account site without having to go through any email verification

On August 21 2011 23:52 Carnac wrote:
Show nested quote +
On August 21 2011 23:29 dbddbddb wrote:
On August 21 2011 23:22 Carnac wrote:
wowadmin.net? obvious scam attempt


if you are referring to the message source, i looked at message source of the email that i purposely requested for a password reset and it also also is linked to wowadmin.net

After some more research it seems I was indeed wrong, sorry about that, it just sounded like one of those typical scam URLs, so it might be a legit email.

I'm not sure about Battle.net's password recovery procedures, since I never had to recover my password. I don't know whether anyone can just submit the email address of an existing account and thus have an automatic email sent there without having to provide any additional info first.

Some header information is really easy to fake, some is not.

Did you try logging in btw?


yep able to login.

the procedure for the password reset is:
1. go to battle.net site, request for a password reset
2. enter account's email address, first and last name of user, and a anti bot security code
3. enter either your secret password or first 6 digits of a cd key attached to account

i guess right now the main clue is that the redirected links from the scam email is worldofwarcraft.com/etcetc while the official blizzard one is us.battle.net/etcetc
nam nam
Profile Joined June 2010
Sweden4672 Posts
Last Edited: 2011-08-21 15:08:47
August 21 2011 15:06 GMT
#11
^^Lol, then my attempt to explain the email earlier fails pretty hard.

Though it feels a little suspect, how would entering a valid address like worldofwarcraft.com enable anyone to scam you no matter what comes after the .com/?

Just entering http://worldofwarcraft.com/loginsupport redirects you to https://us.battle.net/account/support/password-reset.html
HoMM
Profile Joined July 2010
Estonia635 Posts
Last Edited: 2011-08-21 15:11:29
August 21 2011 15:10 GMT
#12
The e-mail seems legit and I'm pretty sure it's from Blizzard.
Therefore, what is going on is that somebody may be trying to hack your account by pretending to be you.

Make sure that you make your e-mail account and WoW account as secure as possible.
You might possibly want to even contact Blizzard customer support for additional help, because you have a legitimate concern to be worried if the hacker was able to send a password reset request. (the hacker knows your account's email address, first and last name of user apparently)
SC2 Masters Protoss - LoL Diamond adc/support www.twitter.com/hommlol www.youtube.com/homm87
Nightsz
Profile Blog Joined February 2011
Canada398 Posts
August 21 2011 15:32 GMT
#13
thats funny because I received the exact same email, and i don't play WoW.
Omican
Profile Joined April 2011
Netherlands32 Posts
August 21 2011 15:32 GMT
#14
I've seen alot of WoW scam emails, but this one seems pretty legit. Only odd thing is it linking to Worldofwarcraft.com instead of battle.net, but it redirects to battle.net all the same.

I'd have to agree with HoMM here, it seems that someone is trying to reset your PW in oder to hack you. I hope you don't use the same password for your email as for your WoW account.
Stress
Profile Joined February 2011
United States980 Posts
August 21 2011 15:58 GMT
#15
I would get an authenticator. They are fairly cheap and you don't ever have to worry about crap like this.
"Touch my gosu hands." - Tastosis | | fOrGG // MC // Jaedong
eoLithic
Profile Joined July 2010
Norway221 Posts
August 21 2011 16:09 GMT
#16
If you have played WoW for a longer period of time you would just see SCAN written all over this.

worldofwarcraft.com is the most frequent of the scamming websites.

Only click links sending you to battle.net of wow europe/na/whatever server your on.

Unexpected mail from "blizzard" is always a scam, probably got 100+ mails in my junk email inbox just like this.
"You`re a pro or you`re a noob...that`s life"
nalgene
Profile Joined October 2010
Canada2153 Posts
Last Edited: 2011-08-21 17:22:55
August 21 2011 17:19 GMT
#17
That looks strange... doesn't look legit
but I usually see those on fake emails...
Year 2500 Greater Israel ( Bahrain, Cyprus, Egypt, Iran, Iraq, Jordan, Kuwait, Lebanon, Oman, Gaza Strip, West Bank, Qatar, Saudi Arabia, Syria, Turkey, United Arab Emirates, Yemen )
Samba
Profile Joined May 2010
Germany452 Posts
August 21 2011 17:20 GMT
#18
On August 22 2011 00:58 Stress wrote:
I would get an authenticator. They are fairly cheap and you don't ever have to worry about crap like this.

There are even free apps for iphone, im using it and it works just fine.

But to OP, i just changed my PW last week and the email i´ve got had no verification link at all, it was just an information, that my PW got changed. So i would assume this is indeed scam.
But i never played WoW, so don´t really know about the procedure there.
RIP Geoff “iNcontroL" Robinson, September 11, 1985 - July 20, 2019
fiskrens
Profile Joined June 2010
Sweden196 Posts
August 21 2011 17:30 GMT
#19
I want to say I get these almost every day, but at the very least once per week. As long as I can log in to my battle.net account I don't read them.

Also, all the scam mails get put in my junk box while the real blizzard emails get put in the normal inbox.
Nazeron
Profile Joined September 2010
Canada1046 Posts
August 21 2011 17:36 GMT
#20
its def a scam, i get like 3 of these a day
(╯°□°)╯︵ ┻━┻ ¯\_(ツ)_/¯
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