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Ok, so about 2 months ago, I received my first mechanical keyboard, a 6Gv2. I was so happy because this is so much better than a classic one. But then, about 3 weeks ago, my "T" key stopped working, but not totally. If I open Notepad and hit it about 50 times, sometimes a little "t" will appear. So I said to myself "ok, this is just one key, I can remap another key to mimic stim/storm/etc.
But then, 15 minutes ago, my "1" key (not the one on the numpad) stopped working as well. This one seems a little less bad, since it's like working 1 times on 10. And the more I press it, the more hits it takes to actually make it work. Also, the "t" key stopped working while I was writing something on skype, and the "1" when I was mid-game and selectionning my hotkey group.
I don't want to send it back, since it's the second time they send me a broken keyboard, and the shipping costs are starting to getting high. I want to know if there is anything I can/could do beforehand. Maybe it's some switch inside the keyboard, but I I can't seem to be able to open it completely (even after taking out all the screws).
Thank you for your help!
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Dont open it to risk any complaints from them, Just send it in one more time man.
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I'm surprised you are having these problems because I have the same keyboard as you and I have not had any problems like these. I do feel bad because life with 6gv2 really sucks so I hope you get it fixed.
I would suggest not opening it because it may void any warranty (not sure) attached to the product so just get in contact with SteelSeries and see what they can do (I do understand shipping costs are getting expensive).
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dude dont open it... you might already gone too far. it usually voids all warranty .
try it on some other comps to make 100% sure its not you and then send it back again. and shouldnt they cover shipping in such cases?
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Well, they cover shipping from them to you, but not from you to them... 25$ shipping are getting expensive, so I want to look at all the options before the deadline for warranty is met. Also, I found this thread http://www.devhardware.com/forums/showpost.php?p=690769&postcount=14
The guy had the same problem, and it was finally a cable from the motherboard to the LED panel that was broken. It's weird that it has anything to do with the keyboard he said as well, but it worked after. Since the LED cable aren't really necessary and I built my case so I know what is inside, I don't really mind opening it, but since it works perfectly with my non-mechanical keyboard, I don't know...
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If it's the switches I guess you could buy new ones and replace them?
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Maybe you can talk to support into paying for shipping both ways? I mean it is their fault and if not threaten to never buy another Steelseries product ever again.
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Got an Steelseries 6Gv2 in christmas, My ASD keys stopped working after 1hour. I just sent it back and didn't bother to buy a new one.
Is this a common problem?
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I don't have much experience with steelseries support, but I'd think that if they're having issues with dead keys it would be less likely that it's their fault and more likely that they got shipped a bad run of keys by Cherry Corp. (the company that manufactures the MX Cherry Black key switches that they use in the Steelseries 6Gv2 and 7G).
Pull off the keycap for the T key, press down the switch and see if it registers, if it doesn't, send the keyboard back and get it replaced (No way for them to tell if you pulled off a key cap, and it shouldn't void your warranty anyways). If the key works without the keycap on it, then replace the keycap and see if still functions properly, if not then you can safely conclude that there's something wrong with the keycap, pull it off again, see what it looks like on the bottom, compare it to images from the web of keycaps, see what the difference is, and then either fix it with a dremel tool or return your keyboard for a full refund and purchase a Filco or Das mechanical keyboard.
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You can replace individual switches, which should completely fix the problem. Double check to make sure that there's nothing stuck underneath the keys; there's nothing wrong with popping off the key caps, but don't start unscrewing anything. If the switches are indeed the problem, you'd probably be much better off buying the individual ones you need than shipping it back to SteelSeries RMA.
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Yea, I think I am gonna get a DAS or a filco. There are also lots of reseller in Canada for DAS so shipping is going to be a lot less expensive. I just think I am not going to buy from steelseries anymore :/
Thank you all for your feedback.
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wow I actually like this keyboard design. I could pretty well find me using the f keys for the control groups to reduce hand's movement 
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I mainly use my das now, but I haven't had any issues with the 6Gv2. Still, it's understandable that you want to switch to a different brand with two faulty products, though.
Lol I guess those F-keys would be easier to use if I hadn't already developed the muscle memory from BW to use the regularly placed F-keys.
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Okay this happened to me, when my qwertyuio keys stopped working. I also opened the keyboard to see if i couldd fix it, but it didn't work so I got full warranty for it. Their customer support is great and they ship really quickly too.
I think the problem is if you disconnect it when the computer is running. I read InControl write this in a different 6gv2 thread, so I started listening to him and so far my keyboard hasnt had any complications. Just remember to fully shutdown your computer and then unplug the keyboard. Don't do it while computer is running.
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On April 10 2011 08:11 Refreshe wrote:
Okay this happened to me, when my qwertyuio keys stopped working. I also opened the keyboard to see if i couldd fix it, but it didn't work so I got full warranty for it. Their customer support is great and they ship really quickly too.
I think the problem is if you disconnect it when the computer is running. I read InControl write this in a different 6gv2 thread, so I started listening to him and so far my keyboard hasnt had any complications. Just remember to fully shutdown your computer and then unplug the keyboard. Don't do it while computer is running.
As far as I know, that should only be an issue if you're using the USB to PS/2 adapter. If you're just using USB directly, I don't think it should matter whether or not the computer is on.
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On April 10 2011 08:16 djcube wrote:Show nested quote +On April 10 2011 08:11 Refreshe wrote:
Okay this happened to me, when my qwertyuio keys stopped working. I also opened the keyboard to see if i couldd fix it, but it didn't work so I got full warranty for it. Their customer support is great and they ship really quickly too.
I think the problem is if you disconnect it when the computer is running. I read InControl write this in a different 6gv2 thread, so I started listening to him and so far my keyboard hasnt had any complications. Just remember to fully shutdown your computer and then unplug the keyboard. Don't do it while computer is running. As far as I know, that should only be an issue if you're using the USB to PS/2 adapter. If you're just using USB directly, I don't think it should matter whether or not the computer is on.
Hmm, well this is what InControl said, "Also if you unplug your keyboard a lot you need to make sure and turn the computer off with the 7 otherwise you run the risk of doing some damage."
Just realized he was talking about the 7, but it may apply to 6gv2 as well? Well at least I'm not having problems with the 6gv2 anymore. Hopefully he figures it out too.
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On April 10 2011 08:11 Refreshe wrote:
Okay this happened to me, when my qwertyuio keys stopped working. I also opened the keyboard to see if i couldd fix it, but it didn't work so I got full warranty for it. Their customer support is great and they ship really quickly too.
I think the problem is if you disconnect it when the computer is running. I read InControl write this in a different 6gv2 thread, so I started listening to him and so far my keyboard hasnt had any complications. Just remember to fully shutdown your computer and then unplug the keyboard. Don't do it while computer is running.
You opened it and got full warranty for it? How did you do? I only see 3 screws in the back, and even when I pull them off, there seems to be something holding the keyboard together... I want to know because I am probably not going to RMA it anyways, north canada to california shipping is way too expensive, particularly when I got 2 broken products already...
And I didn't unplug this one once since i plugged it in. I didn't even used the adapter because I did not want to risk breaking it. But it still did :/
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Although we haven't had many reports of the issue, we're looking into it with our manufacturer. We pride ourselves on the quality of the G series boards and we'll ensure the best quality and longevity possible.
That said we'd really like to resolve the issue and we realize you have a ticket but for anybody experiencing a problem with keys not working, etc..
Please try the board on another computer both with PS2 connector and without if possible. Make sure you are not routing the device through a hub and connect directly to a rear port on your PC.
If all else fails, contact us directly: Http://www.steelseries.com/support
We'll either get the issue resolved or work on an RMA. We realize shipping costs are expensive and apologize for the inconvenience. We will do our best to work something out
- Jon "SteelSeries"
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Hey I just got my 6gv2 yesterday.
My left shift feels a little funky it doesn't make the same sound as the rest of the keys and it's kind of sticky to the touch.
Also the the backspace and 0 ins (numpad) feel similar. All these keys share the same design. I was wondering if this is normal or should I exchange the keyboard for a new one?
Right now I don't know if they should feel this way. Can anyone with a this keyboard let me know if this is normal.
I talked to support but they didn't give me an answer regarding this but they did offer to exchange the keyboard.
I don't wanna send this keyboard to Denmark, I can exchange it locally but I need to make sure that this is not the way the key should feel. I don't really care about the other 2 keys but the left shift really annoys me because I use it often I needed it to react like the rest of the keys.
Thanks.
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EPT
