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Cerzi
United Kingdom26 Posts
"This battle.net account does not include an associated copy of StarCraft II. Please log into Battle.net account management and add the game to your account." The game is already showing in my battle.net account. The client is EU, same as the version of the game I purchased. Should I be worried about this or is it most likely a problem due to the digital download purchase only just opening up? Cheers | ||
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blackodd
Sweden451 Posts
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blackodd
Sweden451 Posts
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Maes
Denmark18 Posts
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Dementophobia
Austria64 Posts
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SichuanPanda
Canada1542 Posts
On July 27 2010 17:14 Cerzi wrote: So I've just purchased my EU game key but am getting this message when trying to log in: "This battle.net account does not include an associated copy of StarCraft II. Please log into Battle.net account management and add the game to your account." The game is already showing in my battle.net account. The client is EU, same as the version of the game I purchased. Should I be worried about this or is it most likely a problem due to the digital download purchase only just opening up? Cheers Strange I was able to activate my account and use the US EN digital installer with no problems at all. If you guys have hard copy now simply uninstall the digital one and install from the disk. The servers are very much working. | ||
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lalu
France9 Posts
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prOxi.Beater
Denmark626 Posts
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Cerzi
United Kingdom26 Posts
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blackodd
Sweden451 Posts
On July 27 2010 17:19 Cerzi wrote: Just noticed that even though my account shows Starcraft II as registered, going into the order history page of my bnet account shows the order as Queued. So, I guess theyre having a hard time processing all the new orders being made. Yeah, must be massive load. Took 2 minutes for me to buy the game ![[image loading]](http://i217.photobucket.com/albums/cc7/ayadew/Capture-1.jpg) | ||
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Rraven
Romania19 Posts
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Maes
Denmark18 Posts
![[image loading]](http://img809.imageshack.us/img809/272/wol.png) | ||
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blackodd
Sweden451 Posts
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Rraven
Romania19 Posts
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ValM
India408 Posts
and they give me this warning Game Region Warning Retail copies sold in India (your account country) will connect to the Southeast Asia & ANZ game region. Is this of much importance? I played the whole beta on the EU server and never had any problem. Plus the EU client is 20$ more than the US client. Will my choice of playing on EU be a problem in the future till cross realm play is introduced? | ||
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Rraven
Romania19 Posts
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nttea
Sweden4353 Posts
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m4dm4n
Croatia17 Posts
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lalu
France9 Posts
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rawe
Sweden83 Posts
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lalu
France9 Posts
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Cerzi
United Kingdom26 Posts
On July 27 2010 17:36 Maes wrote: I have the same, but what about in your transaction history? This is the part that seems to express the problem: ![[image loading]](http://picpaste.com/pics/bnet.1280220658.jpg) | ||
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Rraven
Romania19 Posts
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ValM
India408 Posts
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rawe
Sweden83 Posts
On July 27 2010 17:48 lalu wrote: ok folks, I re entered all my account settings (address etc ...) and it s working now ! Confirmed its working, thanks so much :D | ||
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Rraven
Romania19 Posts
On July 27 2010 17:48 lalu wrote: ok folks, I re entered all my account settings (address etc ...) and it s working now ! email address or what?? | ||
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m4dm4n
Croatia17 Posts
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nttea
Sweden4353 Posts
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blackodd
Sweden451 Posts
On July 27 2010 17:53 m4dm4n wrote: Confirming, updating ur address info fixes the problem, thank you! :D What exactly did you change? | ||
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blackodd
Sweden451 Posts
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Vernom
Spain374 Posts
On July 27 2010 17:48 lalu wrote: ok folks, I re entered all my account settings (address etc ...) and it s working now ! Doesn't work for me. | ||
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Maes
Denmark18 Posts
On July 27 2010 17:49 Cerzi wrote: I have the same, but what about in your transaction history? This is the part that seems to express the problem: Didnt have a transaction history, I bought the boxed version, changed home address works though! | ||
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Rraven
Romania19 Posts
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Tim83
Greece10 Posts
On July 27 2010 17:48 lalu wrote: ok folks, I re entered all my account settings (address etc ...) and it s working now ! thx man!!! now it's working all thx to you u r the best! :D | ||
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Vernom
Spain374 Posts
What have you done exactly? I changed my password and the adress info, but that doesn't work for me. I downloaded english version (EU v.) and bought boxed game at spanish (EU v.). | ||
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Dementophobia
Austria64 Posts
Maybe changing the account data triggers the sync-process... just guessing... | ||
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boyband6666
United Kingdom6 Posts
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drayen
United Kingdom25 Posts
On July 27 2010 18:03 Vernom wrote: Sigh What have you done exactly? I changed my password and the adress info, but that doesn't work for me. I downloaded english version (EU v.) and bought boxed game at spanish (EU v.). In EXACTLY the same situation - did you buy from GAME in Madrid Callao ? I might have been standing behind you ! | ||
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Vernom
Spain374 Posts
On July 27 2010 18:25 drayen wrote: In EXACTLY the same situation - did you buy from GAME in Madrid Callao ? I might have been standing behind you ! No haha, but I bought the game from GAME in Malaga. | ||
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drayen
United Kingdom25 Posts
http://forums.battle.net/thread.html?topicId=26262988238&sid=3000 Says try messing around with your communication settings. | ||
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drayen
United Kingdom25 Posts
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Vernom
Spain374 Posts
On July 27 2010 18:37 drayen wrote: In case it helps http://forums.battle.net/thread.html?topicId=26262988238&sid=3000 Says try messing around with your communication settings. That worked, thanks you. Good luck drayen | ||
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drayen
United Kingdom25 Posts
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Arnstein
Norway3381 Posts
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drayen
United Kingdom25 Posts
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Arnstein
Norway3381 Posts
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Mutaahh
Netherlands859 Posts
I mailed blizzard already | ||
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Athelthral
21 Posts
Edit: Okay so I'm suddenly in 30 seconds after posting this. Possibly a coincidence but what I did immediately beforehand apart from emailing blizzard was to change the communications preference language to something random change settings so I receive blizzard offers as this was disabled beforehand and then change it back to what it should be. | ||
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OneBk
Sweden157 Posts
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mcJ
Denmark322 Posts
-___________- | ||
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ALPINA
3791 Posts
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HowardRoark
1146 Posts
EDIT: Now it works, this is how I did it: Changing e-mail (and confirming them) 9 times on 3 different e-mails. Changing adress details around 5 times. Changing comm. preferences about 6 times trying several languages and then changing back to English, and remember to tick the box. If I was to guess, what could have done it was to tick the box when you change back to your language of choice. Try that! | ||
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ALPINA
3791 Posts
On July 27 2010 21:22 HowardRoark wrote: I have tried to change my e-mail 4 times, and commun. prefs. around 2 times, but still not able to log in. This is just a joke, I can't play single player offline game on the game I bought thanks to Activision Blizzard needs me to be logged in to play. This makes me sick, if they're not able to properly have the game playable online, they should not ask us to stay online to play single player. EDIT: Now it works, this is how I did it: Changing e-mail (and confirming them) 9 times on 3 different e-mails. Changing adress details around 5 times. Changing comm. preferences about 6 times trying several languages and then changing back to English, and remember to tick the box. If I was to guess, what could have done it was to tick the box when you change back to your language of choice. Try that! But when you logged in you had your main email and psw again, or you changed them and logged in with different? ^^ It looks like changing things has not impact on that, maybe it's just need hour or so and then it works. Edit: hehe now works | ||
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Nesseman
Sweden70 Posts
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Poltergeist-
Sweden336 Posts
EDIT: after monkeying around with various settings I saw that my address was incorrect..so I changed it and it worked after that. | ||
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Bormac
Belgium122 Posts
Nothing works so far. I'm swinging between bitter disappointment and utter rage atm. I have no doubt this will be solved soon, but FUCK THIS SHIT. I can't even start single player campaign, because you need to have an active account before you can login as guest.  I guess this is a nice example of "paying customers getting screwed by copyright protection™". EDIT: I got things working. I'm not certain what did the trick. Either you just need to wait a while (about 1h20 for me between adding the SC2 game account on B.net and being able to play) or it was because of my last action (subscribing to "News and Special Offers from Blizzard Entertainment" under Communication Preferences). Good luck to you, Poltergeist. | ||
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Poltergeist-
Sweden336 Posts
On July 28 2010 00:53 Psyker wrote: Changed email adress, password, home adress, comm. preferences and even added a new game to the game accounts (still had WC3:RoC in my closet). Nothing works so far. I'm swinging between bitter disappointment and utter rage atm. I have no doubt this will be solved soon, but FUCK THIS SHIT. I can't even start single player campaign, because you need to have an active account before you can login as guest. I guess this is a nice example of "paying customers getting screwed by copyright protection™". Anyway, I'll edit once I get things working. I feel your pain... | ||
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Zamez
United States11 Posts
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Greth
Belgium318 Posts
Now I can't even log in anymore because I have changed it all so much... deep sigh. | ||
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sEsE123
Hungary1 Post
After I added the WoW Trial at my account and now I can login into the game!!! | ||
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Poltergeist-
Sweden336 Posts
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Dizmaul
United States831 Posts
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Julmust
Sweden4867 Posts
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NR
Romania109 Posts
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Julmust
Sweden4867 Posts
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disco
Netherlands1667 Posts
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Dizmaul
United States831 Posts
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Keni
Sweden2 Posts
crap | ||
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Julmust
Sweden4867 Posts
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codac
Sweden3 Posts
Try the following: (1 at a time) *Change region and language. *Change your password. *Change your Bnet account e-mail I tried the first steps rather frantically and then called support. After 78 minutes of waiting on the phone I tried changing my email as well and that did the trick. | ||
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Keni
Sweden2 Posts
 remember to confirm the e-mail change.Happy gaming | ||
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Julmust
Sweden4867 Posts
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Baarn
United States2702 Posts
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HowardRoark
1146 Posts
Change your password: Wait around 1 hour, then it will work. However, all my friends that bought the game have the same problem, and it is really messed up that you have to change the password and wait up to one hour for it reset. This is not what I expect from Blizzard. | ||
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Julmust
Sweden4867 Posts
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Greth
Belgium318 Posts
So a word of advice, don't change your e-mail more than once. I don't know what to do now. My game is activated on an account I can't access ... I'm very much panicking now. Support forums have been very helpful ... I'll have to wait till morning to call a support hotline -_- | ||
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Bormac
Belgium122 Posts
Your password doesn't change, but it takes a while for B.net to recognize the new email. Just wait a bit, then log in with your new email and your old password. I panicked too, at first, but there's no need. PS : You DO need to confirm the adress change by following the confirmation link in your inbox, but I suppose you know that... | ||
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disco
Netherlands1667 Posts
On July 28 2010 08:32 Julmust wrote: That is simply not true. I changed my password, waited for atleast 90 minutes and could not get it to work! Did you get it to work yet? | ||
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Julmust
Sweden4867 Posts
Yes but it took 7 straight password resets. I've heard numbers ranging from 4 (that didnt work for me) up to 10 times. And not even that works for everyone from what I've read on the web. But it's worth a try! btw I can mention I changed it to diffrent passwords every time, dont know if that matters but when I tried it 4 times I kept switching between two passwords. So that might be worth a shot | ||
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GoDannY
Germany442 Posts
If you reset you password or e-mail - the account will be refreshed which also hands your license to the login/auth server. Since this one is under heavy load those days, it takes some time. If you are using not your local copy (e.g. English version but located in Germany) you should try to set your language settings (Communication preferences or sth in the battle.net "Settings") matching the version of the game you'd like to play. Furthermore you could adapt your adress to that. As stated above the refresh will give the server another task, which may be drops if the load is too high. I asked the hotline to refresh it manually and after setting my password back to my original password approx 15minutes later it worked. So basicly, be patient, thats all you can do. I had to wait 3 hours after coming back from work until I could finally log in - so I shared your misery. Hang on guys and hope that helps. | ||
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livingdeadbeat
1 Post
I have lost so much respect for Blizzard now. When i tried to submit an error report i got a http 500 error on there site, and now i can't even login. The irony in the whole situation being that if i downloaded an illegal copy i could have been playing it last night, not have to go online to play single player and been 35 quid better off. | ||
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Redunzl
862 Posts
On July 28 2010 02:56 sEsE123 wrote: I tried everything all that were mentioned (change address, password) but no luck... After I added the WoW Trial at my account and now I can login into the game!!! To all frustrated friends who have changed settings and then been able to play: about how long after changing settings were you able to log in? I've been changing shit and reloading, etc. Been an hour or so...still "association required". RAGE | ||
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Greth
Belgium318 Posts
After trying everything on his side, the guy helping me said 'ok, that's awesome' after the last failed attempt. 'I'm going to have to ask my superior'. I held me breath, and was put on hold once again, but this time it was genuine Blizzard music in the background. Holy shit, I thought, they are giving me the Diablo Tristram theme, shit just got serious. And it did, after a genuinely scary 3 minutes of daunting Diablo music, the guy returned. 'Yeah, this is out of my hands now, my superior will take control of the situation. There isn't anything more we can do right now. He'll take care of it.' When I asked him about the timespan 'One or two days'. I laughed in defeat, 'I waited 12 years, sure I can wait another two days'. Apparently buying the Collectors edition, and adoring it for several hours at work, then opening it at home; it is very much like taking a shot of heroine. I'm slowly dying inside. I wanted the game badly when it came out, I woke up early to get to the store. I was happy for those moments. I can't remember how I felt, even though it was only two days ago. I just want to play the game Blizzard! Why are you doing this to me! What happened to you! on the 27th, when the trouble first began I read through the entire third book of the dark templar series in one go to keep me relatively sane. I have finished Starcraft Vanilla and am about to start on Brood war. I'M RUNNING OUT OF TIME HERE!!! | ||
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Redunzl
862 Posts
greth are you still without? i got the dvd, the digital download versions, etc...all REQUIRE ASSOCIATION.. sorry about bumping this silly thread but... i cant post on battle.net because i havent been able to "create a character", which is required to post in the forums, since I havent been able to log into bnet... | ||
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coshade
United States4 Posts
I sent an email to blizzard explaining the problem I reset everything (pwrd email address etc) over 10 times and nothing Blizzard didnt get back to me. Its been over 24 hours Very annoyed | ||
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Redunzl
862 Posts
On July 30 2010 13:31 coshade wrote: I have the same problem association required. I sent an email to blizzard explaining the problem I reset everything (pwrd email address etc) over 10 times and nothing Blizzard didnt get back to me. Its been over 24 hours Very annoyed i was told by blizzard support staff that you cannot play outside of your region. i bought the game on amazon and had it mailed to my friend in the states. he installed the dvd and used my password to check for me... of course he had no problems logging in. but when i try from outside the NA region it fails and says association required. i am in china so there is NO way I can play the game at all until it gets "released in china"... needless to say I am returning my copy posthaste. | ||
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disco
Netherlands1667 Posts
On July 30 2010 17:10 chrisSquire wrote: i was told by blizzard support staff that you cannot play outside of your region. i bought the game on amazon and had it mailed to my friend in the states. he installed the dvd and used my password to check for me... of course he had no problems logging in. but when i try from outside the NA region it fails and says association required. i am in china so there is NO way I can play the game at all until it gets "released in china"... needless to say I am returning my copy posthaste. Are you sure you downloaded the correct installer? I emailed Blizzard asking if I could exchange my 2nd euro key for a US key and they told me it wasn't a problem. Seems to me that they would've told me if I wouldn't be able to play on the US server. | ||
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Redunzl
862 Posts
On July 30 2010 17:22 disco wrote: Are you sure you downloaded the correct installer? I emailed Blizzard asking if I could exchange my 2nd euro key for a US key and they told me it wasn't a problem. Seems to me that they would've told me if I wouldn't be able to play on the US server. here is the email upon which my original comment was based: Greetings, I can understand your discontent, however much of this situation is out of our hands due to the requirements placed upon us. You're welcome to post on our forums should you wish to discuss the matter further. then i got an update: Greetings, I went back and checked some information and I found that some of the information I was going on was incorrect. Your U.S. Battle.net account should accomodate any regional version of StarCraft II, except for the Chinese and Korea / Taiwan regions. Now, if you're attempting to play the North American version of StarCraft II from China you're going to be encountering a number of connection issues due to the protection and firewalls the country has in place. From what I can verify, there is nothing in place here that would prevent you from connecting, so any connection issues you're encountering should be directed to Technical Support. You'll find their contact information by clicking the link in my signature. not very helpful as you can see. i played thousands of games during beta from china on the US server. there is no firewall problem. that is laughable and almost insulting. will update if i hear from tech support. | ||
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disco
Netherlands1667 Posts
On July 30 2010 19:34 chrisSquire wrote: here is the email upon which my original comment was based: then i got an update: not very helpful as you can see. i played thousands of games during beta from china on the US server. there is no firewall problem. that is laughable and almost insulting. will update if i hear from tech support. I don't really get that last message about regions but do you have the US version of SC2 installed? (as in, you download the enUS installer?) | ||
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Redunzl
862 Posts
+ Show Spoiler + On July 31 2010 02:35 disco wrote: On July 30 2010 19:34 chrisSquire wrote: here is the email upon which my original comment was based: then i got an update: not very helpful as you can see. i played thousands of games during beta from china on the US server. there is no firewall problem. that is laughable and almost insulting. will update if i hear from tech support. I don't really get that last message about regions but do you have the US version of SC2 installed? (as in, you download the enUS installer?) yes i have the enUS sc2 version installed. i have a NA bnet account with an activated game. my friend in america can log on at his cpu with my account. the account is no problem but i and apparently everyone else cannot play sc2 on the US server from china. | ||
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coshade
United States4 Posts
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Redunzl
862 Posts
On August 02 2010 00:28 coshade wrote: Finally it works! can you be more specific? | ||
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Greth
Belgium318 Posts
Yeah, you read that right. Blizzard gave me a new game, with a new CD-key to use on the 'split' account. So something must have REALLY gone wrong. In any case, I'm happy and on the final mission. Only irritating thing is that I don't have a CE now ... I did buy one, but the digital one doesn't have the avatars and the thor ... OMG IMZOSAD ... Not really ... Just really glad I can play the damned thing! | ||
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Redunzl
862 Posts
On August 02 2010 20:48 Greth wrote: Right, my issue was finally solved. The way they did it? They bought a new digital copy for me to use. Yeah, you read that right. Blizzard gave me a new game, with a new CD-key to use on the 'split' account. So something must have REALLY gone wrong. In any case, I'm happy and on the final mission. Only irritating thing is that I don't have a CE now ... I did buy one, but the digital one doesn't have the avatars and the thor ... OMG IMZOSAD ... Not really ... Just really glad I can play the damned thing! i've sent 3 emails since last week to techsupport at blizzard..not one response. did you just call them up? email? still not able to login... | ||
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disco
Netherlands1667 Posts
Can't post on tech forums because I don't have a character, can't reach them by phone because they are getting "too many calls" and I'm quite sure that it's gonna take them a few days to answer to my email. | ||
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Redunzl
862 Posts
I reinstalled my windows which allowed me to finally access the blizzard p2p torrent downloader. at 72% is says "download unauthorized".... they dont let me download from them, them refuse to let me sign in when i download from a third party... they dont answer my emails, their phones are jammed... FUCK YOU BLIZZARD. I want my money back. | ||
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Redunzl
862 Posts
reinstalled, patched, all in 15 mins. playing online now. | ||
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