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Forum Index > Tech Support
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livingdeadbeat
Profile Joined July 2010
1 Post
July 28 2010 12:34 GMT
#81
Well i tried all these suggestions last night and never got it to work over a 5 hour period. Went to bed and woke up this morning tried it again and its STILL not working.

I have lost so much respect for Blizzard now. When i tried to submit an error report i got a http 500 error on there site, and now i can't even login.

The irony in the whole situation being that if i downloaded an illegal copy i could have been playing it last night, not have to go online to play single player and been 35 quid better off.

Redunzl
Profile Blog Joined January 2010
862 Posts
July 29 2010 10:13 GMT
#82
On July 28 2010 02:56 sEsE123 wrote:
I tried everything all that were mentioned (change address, password) but no luck...
After I added the WoW Trial at my account and now I can login into the game!!!


To all frustrated friends who have changed settings and then been able to play:
about how long after changing settings were you able to log in?

I've been changing shit and reloading, etc. Been an hour or so...still "association required". RAGE
Greth
Profile Blog Joined November 2007
Belgium318 Posts
July 29 2010 10:44 GMT
#83
Well my issue has now gone to the next level. I mailed them, no response so I endured 35 minutes of automated messages to get to an operator. I tried 3-4 times before that but didn't even get through.

After trying everything on his side, the guy helping me said 'ok, that's awesome' after the last failed attempt.
'I'm going to have to ask my superior'. I held me breath, and was put on hold once again, but this time it was genuine Blizzard music in the background. Holy shit, I thought, they are giving me the Diablo Tristram theme, shit just got serious.
And it did, after a genuinely scary 3 minutes of daunting Diablo music, the guy returned. 'Yeah, this is out of my hands now, my superior will take control of the situation. There isn't anything more we can do right now. He'll take care of it.'
When I asked him about the timespan 'One or two days'.
I laughed in defeat, 'I waited 12 years, sure I can wait another two days'.

Apparently buying the Collectors edition, and adoring it for several hours at work, then opening it at home; it is very much like taking a shot of heroine. I'm slowly dying inside. I wanted the game badly when it came out, I woke up early to get to the store. I was happy for those moments. I can't remember how I felt, even though it was only two days ago.

I just want to play the game Blizzard! Why are you doing this to me! What happened to you!
on the 27th, when the trouble first began I read through the entire third book of the dark templar series in one go to keep me relatively sane.
I have finished Starcraft Vanilla and am about to start on Brood war. I'M RUNNING OUT OF TIME HERE!!!
http://youtube.com/grethsc
Redunzl
Profile Blog Joined January 2010
862 Posts
Last Edited: 2010-07-29 18:40:12
July 29 2010 18:32 GMT
#84
can anyone comment on this problem.

greth are you still without?

i got the dvd, the digital download versions, etc...all REQUIRE ASSOCIATION..

sorry about bumping this silly thread but... i cant post on battle.net because i havent been able to "create a character", which is required to post in the forums, since I havent been able to log into bnet...
coshade
Profile Joined July 2010
United States4 Posts
Last Edited: 2010-07-30 05:13:40
July 30 2010 04:31 GMT
#85
I have the same problem association required.
I sent an email to blizzard explaining the problem
I reset everything (pwrd email address etc) over 10 times and nothing
Blizzard didnt get back to me.
Its been over 24 hours
Very annoyed
Redunzl
Profile Blog Joined January 2010
862 Posts
July 30 2010 08:10 GMT
#86
On July 30 2010 13:31 coshade wrote:
I have the same problem association required.
I sent an email to blizzard explaining the problem
I reset everything (pwrd email address etc) over 10 times and nothing
Blizzard didnt get back to me.
Its been over 24 hours
Very annoyed


i was told by blizzard support staff that you cannot play outside of your region. i bought the game on amazon and had it mailed to my friend in the states. he installed the dvd and used my password to check for me... of course he had no problems logging in. but when i try from outside the NA region it fails and says association required.

i am in china so there is NO way I can play the game at all until it gets "released in china"... needless to say I am returning my copy posthaste.
disco
Profile Blog Joined June 2009
Netherlands1667 Posts
July 30 2010 08:22 GMT
#87
On July 30 2010 17:10 chrisSquire wrote:
Show nested quote +
On July 30 2010 13:31 coshade wrote:
I have the same problem association required.
I sent an email to blizzard explaining the problem
I reset everything (pwrd email address etc) over 10 times and nothing
Blizzard didnt get back to me.
Its been over 24 hours
Very annoyed


i was told by blizzard support staff that you cannot play outside of your region. i bought the game on amazon and had it mailed to my friend in the states. he installed the dvd and used my password to check for me... of course he had no problems logging in. but when i try from outside the NA region it fails and says association required.

i am in china so there is NO way I can play the game at all until it gets "released in china"... needless to say I am returning my copy posthaste.


Are you sure you downloaded the correct installer? I emailed Blizzard asking if I could exchange my 2nd euro key for a US key and they told me it wasn't a problem. Seems to me that they would've told me if I wouldn't be able to play on the US server.
this game is a fucking jokie
Redunzl
Profile Blog Joined January 2010
862 Posts
July 30 2010 10:34 GMT
#88
On July 30 2010 17:22 disco wrote:
Show nested quote +
On July 30 2010 17:10 chrisSquire wrote:
On July 30 2010 13:31 coshade wrote:
I have the same problem association required.
I sent an email to blizzard explaining the problem
I reset everything (pwrd email address etc) over 10 times and nothing
Blizzard didnt get back to me.
Its been over 24 hours
Very annoyed


i was told by blizzard support staff that you cannot play outside of your region. i bought the game on amazon and had it mailed to my friend in the states. he installed the dvd and used my password to check for me... of course he had no problems logging in. but when i try from outside the NA region it fails and says association required.

i am in china so there is NO way I can play the game at all until it gets "released in china"... needless to say I am returning my copy posthaste.


Are you sure you downloaded the correct installer? I emailed Blizzard asking if I could exchange my 2nd euro key for a US key and they told me it wasn't a problem. Seems to me that they would've told me if I wouldn't be able to play on the US server.


here is the email upon which my original comment was based:

Greetings,

I can understand your discontent, however much of this situation is out of our hands due to the requirements placed upon us. You're welcome to post on our forums should you wish to discuss the matter further.


then i got an update:
Greetings,

I went back and checked some information and I found that some of the information I was going on was incorrect. Your U.S. Battle.net account should accomodate any regional version of StarCraft II, except for the Chinese and Korea / Taiwan regions. Now, if you're attempting to play the North American version of StarCraft II from China you're going to be encountering a number of connection issues due to the protection and firewalls the country has in place. From what I can verify, there is nothing in place here that would prevent you from connecting, so any connection issues you're encountering should be directed to Technical Support. You'll find their contact information by clicking the link in my signature.


not very helpful as you can see. i played thousands of games during beta from china on the US server. there is no firewall problem. that is laughable and almost insulting. will update if i hear from tech support.
disco
Profile Blog Joined June 2009
Netherlands1667 Posts
July 30 2010 17:35 GMT
#89
On July 30 2010 19:34 chrisSquire wrote:
Show nested quote +
On July 30 2010 17:22 disco wrote:
On July 30 2010 17:10 chrisSquire wrote:
On July 30 2010 13:31 coshade wrote:
I have the same problem association required.
I sent an email to blizzard explaining the problem
I reset everything (pwrd email address etc) over 10 times and nothing
Blizzard didnt get back to me.
Its been over 24 hours
Very annoyed


i was told by blizzard support staff that you cannot play outside of your region. i bought the game on amazon and had it mailed to my friend in the states. he installed the dvd and used my password to check for me... of course he had no problems logging in. but when i try from outside the NA region it fails and says association required.

i am in china so there is NO way I can play the game at all until it gets "released in china"... needless to say I am returning my copy posthaste.


Are you sure you downloaded the correct installer? I emailed Blizzard asking if I could exchange my 2nd euro key for a US key and they told me it wasn't a problem. Seems to me that they would've told me if I wouldn't be able to play on the US server.


here is the email upon which my original comment was based:
Show nested quote +

Greetings,

I can understand your discontent, however much of this situation is out of our hands due to the requirements placed upon us. You're welcome to post on our forums should you wish to discuss the matter further.


then i got an update:
Show nested quote +
Greetings,

I went back and checked some information and I found that some of the information I was going on was incorrect. Your U.S. Battle.net account should accomodate any regional version of StarCraft II, except for the Chinese and Korea / Taiwan regions. Now, if you're attempting to play the North American version of StarCraft II from China you're going to be encountering a number of connection issues due to the protection and firewalls the country has in place. From what I can verify, there is nothing in place here that would prevent you from connecting, so any connection issues you're encountering should be directed to Technical Support. You'll find their contact information by clicking the link in my signature.


not very helpful as you can see. i played thousands of games during beta from china on the US server. there is no firewall problem. that is laughable and almost insulting. will update if i hear from tech support.


I don't really get that last message about regions but do you have the US version of SC2 installed? (as in, you download the enUS installer?)
this game is a fucking jokie
Redunzl
Profile Blog Joined January 2010
862 Posts
July 30 2010 20:06 GMT
#90
+ Show Spoiler +
On July 31 2010 02:35 disco wrote:
On July 30 2010 19:34 chrisSquire wrote:
Show nested quote +
On July 30 2010 17:22 disco wrote:
On July 30 2010 17:10 chrisSquire wrote:
On July 30 2010 13:31 coshade wrote:
I have the same problem association required.
I sent an email to blizzard explaining the problem
I reset everything (pwrd email address etc) over 10 times and nothing
Blizzard didnt get back to me.
Its been over 24 hours
Very annoyed


i was told by blizzard support staff that you cannot play outside of your region. i bought the game on amazon and had it mailed to my friend in the states. he installed the dvd and used my password to check for me... of course he had no problems logging in. but when i try from outside the NA region it fails and says association required.

i am in china so there is NO way I can play the game at all until it gets "released in china"... needless to say I am returning my copy posthaste.


Are you sure you downloaded the correct installer? I emailed Blizzard asking if I could exchange my 2nd euro key for a US key and they told me it wasn't a problem. Seems to me that they would've told me if I wouldn't be able to play on the US server.


here is the email upon which my original comment was based:
Show nested quote +

Greetings,

I can understand your discontent, however much of this situation is out of our hands due to the requirements placed upon us. You're welcome to post on our forums should you wish to discuss the matter further.


then i got an update:
Show nested quote +
Greetings,

I went back and checked some information and I found that some of the information I was going on was incorrect. Your U.S. Battle.net account should accomodate any regional version of StarCraft II, except for the Chinese and Korea / Taiwan regions. Now, if you're attempting to play the North American version of StarCraft II from China you're going to be encountering a number of connection issues due to the protection and firewalls the country has in place. From what I can verify, there is nothing in place here that would prevent you from connecting, so any connection issues you're encountering should be directed to Technical Support. You'll find their contact information by clicking the link in my signature.


not very helpful as you can see. i played thousands of games during beta from china on the US server. there is no firewall problem. that is laughable and almost insulting. will update if i hear from tech support.


I don't really get that last message about regions but do you have the US version of SC2 installed? (as in, you download the enUS installer?)


yes i have the enUS sc2 version installed. i have a NA bnet account with an activated game. my friend in america can log on at his cpu with my account. the account is no problem but i and apparently everyone else cannot play sc2 on the US server from china.
coshade
Profile Joined July 2010
United States4 Posts
August 01 2010 15:28 GMT
#91
Finally it works!
Redunzl
Profile Blog Joined January 2010
862 Posts
August 01 2010 16:07 GMT
#92
On August 02 2010 00:28 coshade wrote:
Finally it works!


can you be more specific?
Greth
Profile Blog Joined November 2007
Belgium318 Posts
August 02 2010 11:48 GMT
#93
Right, my issue was finally solved. The way they did it? They bought a new digital copy for me to use.
Yeah, you read that right. Blizzard gave me a new game, with a new CD-key to use on the 'split' account. So something must have REALLY gone wrong.
In any case, I'm happy and on the final mission.

Only irritating thing is that I don't have a CE now ... I did buy one, but the digital one doesn't have the avatars and the thor ... OMG IMZOSAD ... Not really ... Just really glad I can play the damned thing!
http://youtube.com/grethsc
Redunzl
Profile Blog Joined January 2010
862 Posts
August 02 2010 19:13 GMT
#94
On August 02 2010 20:48 Greth wrote:
Right, my issue was finally solved. The way they did it? They bought a new digital copy for me to use.
Yeah, you read that right. Blizzard gave me a new game, with a new CD-key to use on the 'split' account. So something must have REALLY gone wrong.
In any case, I'm happy and on the final mission.

Only irritating thing is that I don't have a CE now ... I did buy one, but the digital one doesn't have the avatars and the thor ... OMG IMZOSAD ... Not really ... Just really glad I can play the damned thing!


i've sent 3 emails since last week to techsupport at blizzard..not one response.

did you just call them up? email?
still not able to login...
disco
Profile Blog Joined June 2009
Netherlands1667 Posts
August 02 2010 19:18 GMT
#95
Right, even though I had a perfectly fine account before, suddenly the entire game has been deleted from by B.net account. I can't re-add it because it was a digital purchase as well. What the hell.

Can't post on tech forums because I don't have a character, can't reach them by phone because they are getting "too many calls" and I'm quite sure that it's gonna take them a few days to answer to my email.
this game is a fucking jokie
Redunzl
Profile Blog Joined January 2010
862 Posts
Last Edited: 2010-08-03 06:40:26
August 03 2010 06:28 GMT
#96
all i can really say at this juncture is FUCK YOU BLIZZARD.
I reinstalled my windows which allowed me to finally access the blizzard p2p torrent downloader.
at 72% is says "download unauthorized".... they dont let me download from them, them refuse to let me sign in when i download from a third party... they dont answer my emails, their phones are jammed... FUCK YOU BLIZZARD. I want my money back.
Redunzl
Profile Blog Joined January 2010
862 Posts
August 04 2010 09:04 GMT
#97
well, i got the USinstaller from my friend across town.
reinstalled, patched, all in 15 mins. playing online now.
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