Diablo III General Discussion - Page 635

ME
Sold item on RMAH, succeeded, 2 days after failed, didn't get item back

Hi, I sold an item on the RMAH house 3 days ago for 20 euros, 2 days ago it got succeeded. And yesterday it turned into failed auction house error 0. However, I didn't get my item back after this so was wondering what happened. The item is a rare with the name Honor Aim.

Thank you in advance!

Regards,

SUPPORT
Greetings Martin,

Thank you for contacting us about your Real Money Auction.

Transactions in the Diablo III Auction House may occasionally take some time to process before the money and item are delivered to the appropriate parties.

Items can take up to 48 hours for delivery. Proceeds from auctions may take up to 5 days for delivery in certain circumstances. If you have not received your item or money after five days have passed, please reply to this ticket for assistance. If you wish to speak with a representative via phone, our contact information can be found at: http://www.battle.net/support/en/article/contact

For additional information on the Diablo III Auction House, see the Auction House support article collection here:

http://www.battle.net/support/en/article/diablo-iii-auction-house-general-information

ME 7 days later
Hi!

I suppose that was the standardanswer for the question I got, however I've now waited a total of 7 days plus more for when the item actually was put up and sold. It is still lost and I've not gotten it back after I got the auction failed.

Please look into this as clearly something has gone wrong with your procedures.

Regards

Martin

SUPPORT
Greetings Martin,

We do sincerely apologise for any inconvenience caused, but due to technical restrictions, we unfortunately have no way of tracking, nor restoring lost items like this.

Regards,


ME
Hi and sorry for my negative tone, however..

So after I found and item in the game which I sold for 20 euros. Which then had an issue where you tell me to wait 5 days for it to resolve itself as the auction failed on your behalf. Where I wait for that duration and nothing happen, and then fail to give me any compensation for a system failure which you guys caused under your care is fair treatment of your customers? Do you think this is fair in any way, and cannot offer any kind of ingame compensation as a result of this? This is unacceptable on my account and something which should not happen. Please resolve this somehow through any kind of fair compensation you can give as you actually lost something which was under your care but still can be deemed to belong to me.

Regards,

SUPPORT last message I got before, I don't trust that answer in any way and it makes little sense to me
Hey there,

I'm really sorry I couldn't reach you earlier, Due to the high ticket queue status our response time was increased. Rest assured we are doing our best to speed up this process and get in touch with players as soon as possible. Hopefully your next petition will be answered in more reasonable time. I appreciate your patience and understanding. In the meantime please take a look at answer which I prepared for you to resolve your problem.

If you have sold something on Real Money Auction House and auction end up with Failed status, please don't be alarmed as you will not lose anything. Basically there was a payment issue which occured on player side who bought this item from you. As soon as that player will resolve payment issue, you will receive currency.

Should there be anything that we can do that would make your Blizzard games more enjoyable, please don't hesitate to let us know so that we can investigate the issue.

Regards,