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Active: 680 users

Windows XP BSOD help needed

Blogs > BluzMan
Post a Reply
BluzMan
Profile Blog Joined April 2006
Russian Federation4235 Posts
October 29 2008 14:02 GMT
#1
Ok, the problem is as following. I have a machine that has been overrun by viruses, I've cured them all, but it started randomly crashing with BSOD after that.

The error code is 0x0000000A (IRQL_NOT_LESS_OR_EQUAL) which basically means some core process tries to access memory it shouldn't be able to access.

I've ruled out the physical damage to operating memory since the address of the called element is random with each instance of BSOD, it's IRQ2 (no devices can be set on that), read, but it always has the same address for the calling instruction (which happens to be 0x804DC25D), so it's mostly clear that some system component or driver is either corrupt or bugged, generating wild pointers.

It would all be cool (reinstall windows and stuff) but it's not - I would really at all costs try to avoid reinstalling since the system contains alot of applications (VPN, VNC and some other tools) that weren't configured by me, recovering their config might take days.

So, I question you, IT experts - is it possible to recover the failing process with the knowledge of the said calling instruction address? If I know what crashes the system, I will reinstall that specific thing and it will hopefully work.

You want 20 good men, but you need a bad pussy.
dyodyo
Profile Blog Joined December 2005
Philippines578 Posts
October 29 2008 14:15 GMT
#2
You could try Event Viewer, then find the minidump and logs for the system crash Then try going over the minidump to find the culprit.
TeamLiquid CJ Entusman #26
BluzMan
Profile Blog Joined April 2006
Russian Federation4235 Posts
October 29 2008 14:17 GMT
#3
Well, the event viewer is mostly useless as it holds the same message as the BSOD had.

Is there any specialized software to examine minidumps?
You want 20 good men, but you need a bad pussy.
Chill
Profile Blog Joined January 2005
Calgary25979 Posts
October 29 2008 14:21 GMT
#4
Sorry I'll just assume you're crying wolf from now on
Moderator
0xDEADBEEF
Profile Joined September 2007
Germany1235 Posts
October 29 2008 14:32 GMT
#5
That problem is almost definitely driver-related. Not sure what a virus could have done to cause that though.
Anyway, the driver should be mentioned in the BSOD. If so, try replacing it (or at least reinstall it, or maybe upgrade it, or downgrade).
For (much) more detail see http://support.microsoft.com/kb/314063/en
That should be the only thing you need to read.
Catyoul *
Profile Joined April 2004
France2377 Posts
October 29 2008 14:58 GMT
#6
Short version : make sure the minidumps of the crash are saved, analyze them with a debugger and extract the relevant information.

http://www.google.com/search?q=dump analysis windbg should give you a good start to find a good tutorial. Picking a couple results from the search :
http://www.networkworld.com/news/2005/041105-windows-crash.html?page=1
http://windbg.dumpanalysis.org/
http://www.osronline.com/showThread.cfm?link=21668
XCetron
Profile Joined November 2006
5226 Posts
October 29 2008 16:02 GMT
#7
I had that back when I had 4gb of ram and it keeps giving me that error every now and then.

yanked out one stick and it never happened again. How much RAM do you have?
BluzMan
Profile Blog Joined April 2006
Russian Federation4235 Posts
October 29 2008 16:08 GMT
#8
On October 30 2008 01:02 XCetron wrote:
I had that back when I had 4gb of ram and it keeps giving me that error every now and then.

yanked out one stick and it never happened again. How much RAM do you have?

Don't remember exactly, either 32 or 64 mb.

Just so we avoid more inept advice, IT AIN'T a hardware issue.

This machine has been functioning well for the last N moths with no software (and ofc hardware changes). My best guess is that a virus infested and ruined some kind of driver or a system *.dll which is why everything stopped to function.
You want 20 good men, but you need a bad pussy.
Durak
Profile Blog Joined January 2008
Canada3684 Posts
October 29 2008 16:17 GMT
#9
Supposedly this error can be caused by a lot of things. If it's not a problem with your RAM then it's probably caused by bad drivers. Try wiping them and reinstalling?
Aerox
Profile Blog Joined September 2004
Malaysia1213 Posts
October 29 2008 16:24 GMT
#10
How about a reinstallation/repair of the OS (without the format)? Should try that. In fact, it's most advisable if updating the drivers doesn't work.
"Eyes in the sky."
SirNeb
Profile Blog Joined April 2008
United States243 Posts
October 29 2008 17:38 GMT
#11
On October 29 2008 23:21 Chill wrote:
Sorry I'll just assume you're crying wolf from now on


chill is a genius.
dyodyo
Profile Blog Joined December 2005
Philippines578 Posts
October 29 2008 17:47 GMT
#12
On October 30 2008 01:17 Durak wrote:
Supposedly this error can be caused by a lot of things. If it's not a problem with your RAM then it's probably caused by bad drivers. Try wiping them and reinstalling?

On October 30 2008 01:24 Aerox wrote:
How about a reinstallation/repair of the OS (without the format)? Should try that. In fact, it's most advisable if updating the drivers doesn't work.


Do people really read the op first before replying?
On October 29 2008 23:02 BluzMan wrote:
...
It would all be cool (reinstall windows and stuff) but it's not - I would really at all costs try to avoid reinstalling since the system contains alot of applications (VPN, VNC and some other tools) that weren't configured by me, recovering their config might take days.
...


On topic, you should go with Catyoul's advice. You need to go over the minidump with a debugger.

Googling "crash analyzer" netted some possible good links:
http://oca.microsoft.com/en/Welcome.aspx
http://www.dumpanalysis.org/blog/index.php/2007/08/29/minidump-analysis-part-1/
TeamLiquid CJ Entusman #26
Durak
Profile Blog Joined January 2008
Canada3684 Posts
October 29 2008 18:00 GMT
#13
On October 30 2008 02:47 dyodyo wrote:
Show nested quote +
On October 30 2008 01:17 Durak wrote:
Supposedly this error can be caused by a lot of things. If it's not a problem with your RAM then it's probably caused by bad drivers. Try wiping them and reinstalling?

Show nested quote +
On October 30 2008 01:24 Aerox wrote:
How about a reinstallation/repair of the OS (without the format)? Should try that. In fact, it's most advisable if updating the drivers doesn't work.


Do people really read the op first before replying?
Show nested quote +
On October 29 2008 23:02 BluzMan wrote:
...
It would all be cool (reinstall windows and stuff) but it's not - I would really at all costs try to avoid reinstalling since the system contains alot of applications (VPN, VNC and some other tools) that weren't configured by me, recovering their config might take days.
...


On topic, you should go with Catyoul's advice. You need to go over the minidump with a debugger.

Googling "crash analyzer" netted some possible good links:
http://oca.microsoft.com/en/Welcome.aspx
http://www.dumpanalysis.org/blog/index.php/2007/08/29/minidump-analysis-part-1/


Dude, reinstalling your drivers isn't the same as reinstalling your OS. You won't lose any applications or data.
IzzyCraft
Profile Blog Joined June 2007
United States4487 Posts
Last Edited: 2008-10-29 18:28:31
October 29 2008 18:28 GMT
#14
On October 30 2008 03:00 Durak wrote:
Show nested quote +
On October 30 2008 02:47 dyodyo wrote:
On October 30 2008 01:17 Durak wrote:
Supposedly this error can be caused by a lot of things. If it's not a problem with your RAM then it's probably caused by bad drivers. Try wiping them and reinstalling?

On October 30 2008 01:24 Aerox wrote:
How about a reinstallation/repair of the OS (without the format)? Should try that. In fact, it's most advisable if updating the drivers doesn't work.


Do people really read the op first before replying?
On October 29 2008 23:02 BluzMan wrote:
...
It would all be cool (reinstall windows and stuff) but it's not - I would really at all costs try to avoid reinstalling since the system contains alot of applications (VPN, VNC and some other tools) that weren't configured by me, recovering their config might take days.
...


On topic, you should go with Catyoul's advice. You need to go over the minidump with a debugger.

Googling "crash analyzer" netted some possible good links:
http://oca.microsoft.com/en/Welcome.aspx
http://www.dumpanalysis.org/blog/index.php/2007/08/29/minidump-analysis-part-1/


Dude, reinstalling your drivers isn't the same as reinstalling your OS. You won't lose any applications or data.

Also you can reinstall your os right over your current os and all that resets is microsoft stuff all your apps stay. Just gonna have to reupdate ie wmp etc.

There is a diff from a reinstall and a clean reinstall.
I have ass for brains so,
even when I shit I'm droping knowledge.
BluzMan
Profile Blog Joined April 2006
Russian Federation4235 Posts
October 30 2008 08:01 GMT
#15
On October 30 2008 03:28 IzzyCraft wrote:
Show nested quote +
On October 30 2008 03:00 Durak wrote:
On October 30 2008 02:47 dyodyo wrote:
On October 30 2008 01:17 Durak wrote:
Supposedly this error can be caused by a lot of things. If it's not a problem with your RAM then it's probably caused by bad drivers. Try wiping them and reinstalling?

On October 30 2008 01:24 Aerox wrote:
How about a reinstallation/repair of the OS (without the format)? Should try that. In fact, it's most advisable if updating the drivers doesn't work.


Do people really read the op first before replying?
On October 29 2008 23:02 BluzMan wrote:
...
It would all be cool (reinstall windows and stuff) but it's not - I would really at all costs try to avoid reinstalling since the system contains alot of applications (VPN, VNC and some other tools) that weren't configured by me, recovering their config might take days.
...


On topic, you should go with Catyoul's advice. You need to go over the minidump with a debugger.

Googling "crash analyzer" netted some possible good links:
http://oca.microsoft.com/en/Welcome.aspx
http://www.dumpanalysis.org/blog/index.php/2007/08/29/minidump-analysis-part-1/


Dude, reinstalling your drivers isn't the same as reinstalling your OS. You won't lose any applications or data.

Also you can reinstall your os right over your current os and all that resets is microsoft stuff all your apps stay. Just gonna have to reupdate ie wmp etc.

There is a diff from a reinstall and a clean reinstall.


Unfortunately it won't work since it's Windows XP Embedded.
You want 20 good men, but you need a bad pussy.
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