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Dear users of Teamliquid, I have never written a blog in my life... but this one had to be written. I come with a warning, any one considering buying a new computer please save yourselves the gigantic pain in the ass of dealing with Ibuypower.
I decided to get a new computer, with the release of diablo 3 and my current one only being able to run sc2 on low-medium. Ibuypower was having a sale plus they sponsor a bunch of sc2 tournaments! I thought great I can get a deal and help Esports! Biggest mistake of my entire fucking life. I ordered a pretty decent setup I can run all the games I use on max without a problem right now. Now to the fun adventure part of my purchase! Two weeks or so later I was giddy as a child on Christmas, my computer had finally arrived!!! So I of course ripped open the box and hooked it all asap. I booted it up and to my dismay, it wouldn't actually boot... couldn't find the hard drive. So I cracked open the case and what do I find? My hard drive, sitting unattached to anything in the base of my computer -.-. Looking closely it seems that the chord for it has completely snapped off, well fuck. Oh my friends it gets even better! Looking at the case, those cheap assholes at Ibuypower apparently didn't plan out their pre built PC's very well as they had no room to put the hard drive in a proper location... what they did, well it blew my mind. They BENT the frame of the case around the hard drive to try and hold it in place... Yes, you read that right... they bent the god damn frame to try and hold the hard drive in place.
That is not all friends, my story doesn't end there. Dealing with their customer service... well that was a special kind of treat. First they assumed I was a complete moron and tired telling me that is how computers are supposed to be built... So after a bit of arguing about that, they agreed to send out a replacement chord and hard drive(Mine was loose and bouncing around the entire shipment time and I didn't trust that it was damaged.) Which I know have to pay the shipping for when I send back their broken crap. Ahh if only this were the end of the story, I might not have written this blog if this was all. Today I got my replacement hard drive... Only to find out after hooking it up, that it doesn't even fucking work... They sent me a god damn broken hard drive as a replacement... Now I'm going to have to deal with their shitty customer service reps and constantly be told "Thank you for waiting, your first in line to see the next available representative." For over 40 minutes...
In conclusion Fuck you Ibuypower, you're garbage and any one considering buying a computer from them I highly, highly recommend you look elsewhere.
![[image loading]](http://i.imgur.com/y3A2a.jpg)
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Oh shit that sucks. Screw 'em indeed T___T
Makes me scared about buying a new comp, but ibuypower is easily off the list now I suppose...
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United States2095 Posts
Torte's about to post here, I can sense these things...
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On June 01 2012 11:51 Aerisky wrote:
Oh shit that sucks. Screw 'em indeed T___T
Makes me scared about buying a new comp, but ibuypower is easily off the list now I suppose...
Yea they suck... If you want to buy a computer, from what I've heard(And should have listened to) is use something like Dell's or even Ibuypowers customize option, build your PC and order all the parts from newegg or some place like it. I was just being lazy and I paid the price for it!
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On June 01 2012 11:51 Liquid`Sheth wrote:
Torte's about to post here, I can sense these things...
O.o Sheth in my blog <3 <3 <3
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I've read so much bad stuff about their computers on various websites:
first; take pictures, they need to see and we need to see what they did to fuck it up.
second: get a full refund, no bullshit, no crap. You've earned a refund and I think you just have to pay for the shipping back (this is standard for a lot of companies, read the terms).
third: go to NCIX.com and get your computer pre-built there.
You pick the parts and its 50$ extra to have it pre-built for you + they test everything and you get a year of their warranty.
I got my computer from NCIX and two things made me happy about them: 1. You can match any part you find with cheaper gear (from the same country) so long as you can prove it. Shopbot.ca shows lowest prices on gear and the site, so you use that + NCIX price-match and you save like 200$
Second: if your configurations or computer parts don't exactly work the way intended, they'll call you and tell you and suggest other parts. This is a dream for dumbasses like me who try for the best stuff, but don't quite know about shit. I almost bought a PSU I didn't need and they suggested lower.
Third, My comptuer came, but my mouse and keyboard were behind ): They expressed shipped it without charge.
:3
On June 01 2012 11:51 Liquid`Sheth wrote:
Torte's about to post here, I can sense these things...
KEEP CHECKING THE UNDERBRIDGE
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If you need any help on the site and shit, let me know. I got a 1400$ computer from them with pretty good parts :D
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On June 01 2012 11:54 Torte de Lini wrote:I've read so much bad stuff about their computers on various websites: first; take pictures, they need to see and we need to see what they did to fuck it up. second: get a full refund, no bullshit, no crap. You've earned a refund and I think you just have to pay for the shipping back (this is standard for a lot of companies, read the terms). third: go to NCIX.com and get your computer pre-built there. You pick the parts and its 50$ extra to have it pre-built for you + they test everything and you get a year of their warranty. I got my computer from NCIX and two things made me happy about them: 1. You can match any part you find with cheaper gear (from the same country) so long as you can prove it. Shopbot.ca shows lowest prices on gear and the site, so you use that + NCIX price-match and you save like 200$ Second: if your configurations or computer parts don't exactly work the way intended, they'll call you and tell you and suggest other parts. This is a dream for dumbasses like me who try for the best stuff, but don't quite know about shit. I almost bought a PSU I didn't need and they suggested lower. Third, My comptuer came, but my mouse and keyboard were behind ): They expressed shipped it without charge. :3 Show nested quote +On June 01 2012 11:51 Liquid`Sheth wrote:
Torte's about to post here, I can sense these things... KEEP CHECKING THE UNDERBRIDGE
T.T where were you like 3 weeks ago? xD
Will post some pics shortly then!
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On June 01 2012 11:56 Necro)Phagist( wrote:Show nested quote +On June 01 2012 11:54 Torte de Lini wrote:I've read so much bad stuff about their computers on various websites: first; take pictures, they need to see and we need to see what they did to fuck it up. second: get a full refund, no bullshit, no crap. You've earned a refund and I think you just have to pay for the shipping back (this is standard for a lot of companies, read the terms). third: go to NCIX.com and get your computer pre-built there. You pick the parts and its 50$ extra to have it pre-built for you + they test everything and you get a year of their warranty. I got my computer from NCIX and two things made me happy about them: 1. You can match any part you find with cheaper gear (from the same country) so long as you can prove it. Shopbot.ca shows lowest prices on gear and the site, so you use that + NCIX price-match and you save like 200$ Second: if your configurations or computer parts don't exactly work the way intended, they'll call you and tell you and suggest other parts. This is a dream for dumbasses like me who try for the best stuff, but don't quite know about shit. I almost bought a PSU I didn't need and they suggested lower. Third, My comptuer came, but my mouse and keyboard were behind ): They expressed shipped it without charge. :3 On June 01 2012 11:51 Liquid`Sheth wrote:
Torte's about to post here, I can sense these things... KEEP CHECKING THE UNDERBRIDGE T.T where were you like 3 weeks ago? xD Will post some pics shortly then!
I hate to say this...
on the teamliquid forums
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Still get a refund, seriously.
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On June 01 2012 11:58 Torte de Lini wrote:
Still get a refund, seriously.
The only reason I'm debating on whether or not too, is now that it is here, even with the hard drive not sitting in a proper spot it all runs perfectly so far. Shipping it back costs me money, then I gotta order a new one and wait for it to get here  but the more I think about it the more likely it is that I will be getting a refund on it. Thanks for the advice 
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On June 01 2012 11:57 Torte de Lini wrote:Show nested quote +On June 01 2012 11:56 Necro)Phagist( wrote:On June 01 2012 11:54 Torte de Lini wrote:I've read so much bad stuff about their computers on various websites: first; take pictures, they need to see and we need to see what they did to fuck it up. second: get a full refund, no bullshit, no crap. You've earned a refund and I think you just have to pay for the shipping back (this is standard for a lot of companies, read the terms). third: go to NCIX.com and get your computer pre-built there. You pick the parts and its 50$ extra to have it pre-built for you + they test everything and you get a year of their warranty. I got my computer from NCIX and two things made me happy about them: 1. You can match any part you find with cheaper gear (from the same country) so long as you can prove it. Shopbot.ca shows lowest prices on gear and the site, so you use that + NCIX price-match and you save like 200$ Second: if your configurations or computer parts don't exactly work the way intended, they'll call you and tell you and suggest other parts. This is a dream for dumbasses like me who try for the best stuff, but don't quite know about shit. I almost bought a PSU I didn't need and they suggested lower. Third, My comptuer came, but my mouse and keyboard were behind ): They expressed shipped it without charge. :3 On June 01 2012 11:51 Liquid`Sheth wrote:
Torte's about to post here, I can sense these things... KEEP CHECKING THE UNDERBRIDGE T.T where were you like 3 weeks ago? xD Will post some pics shortly then! I hate to say this... on the teamliquid forums
lol fair enough 
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On June 01 2012 12:03 Necro)Phagist( wrote:The only reason I'm debating on whether or not too, is now that it is here, even with the hard drive not sitting in a proper spot it all runs perfectly so far. Shipping it back costs me money, then I gotta order a new one and wait for it to get here but the more I think about it the more likely it is that I will be getting a refund on it. Thanks for the advice
My motherboard is completely fucked and I didn't get the replacement because I didn't have a computer and I just wanted to use it. Works fine, but sometimes the USB fucks it up and causes my PC to restart or shuts off my keyboard/mouse.
In the long-run, you'll be happy. Don't put yourself at risk for the short-term gain and laziness when you know they fucked-up and it's still pretty crap.
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On June 01 2012 12:13 Torte de Lini wrote:Show nested quote +On June 01 2012 12:03 Necro)Phagist( wrote:On June 01 2012 11:58 Torte de Lini wrote:
Still get a refund, seriously. The only reason I'm debating on whether or not too, is now that it is here, even with the hard drive not sitting in a proper spot it all runs perfectly so far. Shipping it back costs me money, then I gotta order a new one and wait for it to get here but the more I think about it the more likely it is that I will be getting a refund on it. Thanks for the advice My motherboard is completely fucked and I didn't get the replacement because I didn't have a computer and I just wanted to use it. Works fine, but sometimes the USB fucks it up and causes my PC to restart or shuts off my keyboard/mouse. In the long-run, you'll be happy. Don't put yourself at risk for the short-term gain and laziness when you know they fucked-up and it's still pretty crap.
Hmm damn you and your logic and long term planning! That does make perfect sense... Maybe I'll get an upgrade when I get my new then... just to make it worth the wait :D
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On June 01 2012 11:54 Torte de Lini wrote:I've read so much bad stuff about their computers on various websites: first; take pictures, they need to see and we need to see what they did to fuck it up. second: get a full refund, no bullshit, no crap. You've earned a refund and I think you just have to pay for the shipping back (this is standard for a lot of companies, read the terms). third: go to NCIX.com and get your computer pre-built there. You pick the parts and its 50$ extra to have it pre-built for you + they test everything and you get a year of their warranty. I got my computer from NCIX and two things made me happy about them: 1. You can match any part you find with cheaper gear (from the same country) so long as you can prove it. Shopbot.ca shows lowest prices on gear and the site, so you use that + NCIX price-match and you save like 200$ Second: if your configurations or computer parts don't exactly work the way intended, they'll call you and tell you and suggest other parts. This is a dream for dumbasses like me who try for the best stuff, but don't quite know about shit. I almost bought a PSU I didn't need and they suggested lower. Third, My comptuer came, but my mouse and keyboard were behind ): They expressed shipped it without charge. :3 Show nested quote +On June 01 2012 11:51 Liquid`Sheth wrote:
Torte's about to post here, I can sense these things... KEEP CHECKING THE UNDERBRIDGE
NCIX is boss. I've bought two computers from them so far, they totally rock and customer service is good too.
Highly recommended.
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Updated with a pic of it, drew a box to try and highlight how it was bent.
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On June 01 2012 12:16 Necro)Phagist( wrote:Show nested quote +On June 01 2012 12:13 Torte de Lini wrote:On June 01 2012 12:03 Necro)Phagist( wrote:On June 01 2012 11:58 Torte de Lini wrote:
Still get a refund, seriously. The only reason I'm debating on whether or not too, is now that it is here, even with the hard drive not sitting in a proper spot it all runs perfectly so far. Shipping it back costs me money, then I gotta order a new one and wait for it to get here but the more I think about it the more likely it is that I will be getting a refund on it. Thanks for the advice My motherboard is completely fucked and I didn't get the replacement because I didn't have a computer and I just wanted to use it. Works fine, but sometimes the USB fucks it up and causes my PC to restart or shuts off my keyboard/mouse. In the long-run, you'll be happy. Don't put yourself at risk for the short-term gain and laziness when you know they fucked-up and it's still pretty crap. Hmm damn you and your logic and long term planning! That does make perfect sense... Maybe I'll get an upgrade when I get my new then... just to make it worth the wait :D
More like regret and the unbearable feeling you'll feel just like me now T_________________T
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On June 01 2012 12:30 Torte de Lini wrote:Show nested quote +On June 01 2012 12:16 Necro)Phagist( wrote:On June 01 2012 12:13 Torte de Lini wrote:On June 01 2012 12:03 Necro)Phagist( wrote:On June 01 2012 11:58 Torte de Lini wrote:
Still get a refund, seriously. The only reason I'm debating on whether or not too, is now that it is here, even with the hard drive not sitting in a proper spot it all runs perfectly so far. Shipping it back costs me money, then I gotta order a new one and wait for it to get here but the more I think about it the more likely it is that I will be getting a refund on it. Thanks for the advice My motherboard is completely fucked and I didn't get the replacement because I didn't have a computer and I just wanted to use it. Works fine, but sometimes the USB fucks it up and causes my PC to restart or shuts off my keyboard/mouse. In the long-run, you'll be happy. Don't put yourself at risk for the short-term gain and laziness when you know they fucked-up and it's still pretty crap. Hmm damn you and your logic and long term planning! That does make perfect sense... Maybe I'll get an upgrade when I get my new then... just to make it worth the wait :D More like regret and the unbearable feeling you'll feel just like me now T_________________T
T.T
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Yeah, get your refund.
Don't be afraid to get mad and yell. It's how I got 4 laptops for free from Dell.
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On June 01 2012 12:39 Torte de Lini wrote:
Yeah, get your refund.
Don't be afraid to get mad and yell. It's how I got 4 laptops for free from Dell.
lol I think I will. Thanks for the help I'm def gonna check out NCIX for a replacement of this one!
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Same thing happened to me, It was by Cyberpower though and I got it on newegg. One side of the hard drive was detached and held in by a screw pretty much...Was pretty shitty. I just bent the other side though so it holds it now. Still, pretty ridiculous considering I spent like almost 1k on that computer.
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How the hell did they think someone wouldn't notice this? This is like building a bike but then realizing they made the frame so that the tires aren't in line but then just deciding to go with it.
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On June 01 2012 13:59 Antimatterz wrote:
How the hell did they think someone wouldn't notice this? This is like building a bike but then realizing they made the frame so that the tires aren't in line but then just deciding to go with it.
Lol I have no clue! I wish I had done a video of the opening... I would have like to see what my face actually looked like when I first saw it... confusion, sadness and pure rage rolled into one...
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On June 01 2012 12:39 Torte de Lini wrote:
Yeah, get your refund.
Don't be afraid to get mad and yell. It's how I got 4 laptops for free from Dell.
Teach me your ways. 4 free laptops. Mah hero.
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Buy from Alternate,never got any problems with them,really.
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If you know enough to open the computer and realize the hard drive is not connected and installed incorrectly, you know enough to build it yourself.
I'm sure you got ripped off even if it was in perfect working order.
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On June 01 2012 11:51 Liquid`Sheth wrote:
Torte's about to post here, I can sense these things...
On June 01 2012 11:54 Torte de Lini wrote:I've read so much bad stuff about their computers on various websites: first; take pictures, they need to see and we need to see what they did to fuck it up. second: get a full refund, no bullshit, no crap. You've earned a refund and I think you just have to pay for the shipping back (this is standard for a lot of companies, read the terms). third: go to NCIX.com and get your computer pre-built there. You pick the parts and its 50$ extra to have it pre-built for you + they test everything and you get a year of their warranty. I got my computer from NCIX and two things made me happy about them: 1. You can match any part you find with cheaper gear (from the same country) so long as you can prove it. Shopbot.ca shows lowest prices on gear and the site, so you use that + NCIX price-match and you save like 200$ Second: if your configurations or computer parts don't exactly work the way intended, they'll call you and tell you and suggest other parts. This is a dream for dumbasses like me who try for the best stuff, but don't quite know about shit. I almost bought a PSU I didn't need and they suggested lower. Third, My comptuer came, but my mouse and keyboard were behind ): They expressed shipped it without charge. :3 Show nested quote +On June 01 2012 11:51 Liquid`Sheth wrote:
Torte's about to post here, I can sense these things... KEEP CHECKING THE UNDERBRIDGE
HAHAHAHAHAHAHAHHA
Pretty sure sheth is psychic, he probably posted while your were typing that torte 
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On June 01 2012 22:33 swunder wrote:
If you know enough to open the computer and realize the hard drive is not connected and installed incorrectly, you know enough to build it yourself.
I'm sure you got ripped off even if it was in perfect working order.
Yea I could have easily built one myself... but I was being lazy I didn't feel like doing the work, saw that they sponsored esports and had a couple really good deals so I bought T.T I have never before in my life regretted being lazy more.
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inb4 tech support forum elitests tell you "this is why you should build your own PC". -edit: never mind, beaten to it lol
Though I can't see what you're talking about in the pic, I don't see any snapped cables. And the case is probably built custom like that for iBuyPower.
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Man that sucks
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On June 02 2012 00:39 TheToast wrote:inb4 tech support forum elitests tell you "this is why you should build your own PC". -edit: never mind, beaten to it lol Though I can't see what you're talking about in the pic, I don't see any snapped cables. And the case is probably built custom like that for iBuyPower.
I took the snapped cable out and am currently using the one for my cd drive to hook up my hard drive. Look closely at the box I drew. it is a perfect straight line, notice how the frame isn't? thats not a custom build thats a Hmm if we bend this here maybe the hard drive will fit inside it.
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Hey man i would totally either go with NCIX or build one yourself + its very satisfying. Nor is it all that hard. Either way don't take shit from Ibuypower no case should be bent up like that for a special build, simply put they tried to fit components that dont fit. Complete noob built that PC.
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This is odd. I have an Ibuypower computer that is 2 years old. Aside from it once having an overheating issue that was partly my fault due to where I placed it and not taking care of a dust problem, it has handled greatly and was a great price for its hardware. Perhaps they're pulling a bit of a Razer and dropping in quality as their popularity and need to mass-produce goes up.
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Got an iBuyPower. Most beast computer yet.
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EPT
