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Active: 23414 users

Steelseries 5hV2 headphones one speaker not workin

Forum Index > Tech Support
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wester25
Profile Joined December 2010
Canada63 Posts
June 29 2011 04:41 GMT
#1
I searched the forums and couldn't find any topics on this.

My headset is generally new (less than 6 months), and all of a sudden tonight the right speaker doesn't work; even though they worked perfectly fine a short 3 hours ago before I left my house. I unplugged, replugged, tried different jacks, restarted my computer and everything. I tested a pair of iPhone headphones in the front jack of my computer (where my 5hv2's usually go) and had no problems so I'm worried my headset is magically broken.

I haven't thrown it or stepped on it or anything, and didn't purchase warranty so that's why I would like any insight on the matter before i go out and buy a new pair.


Any help is appreciated
DarKcS
Profile Blog Joined November 2010
Australia1237 Posts
June 29 2011 05:07 GMT
#2
Well unless the connector is not 100% inserted, I'd imagine it's a physical fault in either the wire or the speaker, which is all to common...
Die tomorrow - Live today
Belgo
Profile Joined September 2009
United States721 Posts
Last Edited: 2011-06-29 05:37:08
June 29 2011 05:21 GMT
#3
It sounds like something is loose!

Plug it into the jack and hold parts of it while you move another. Like, keep everything still except the jack, and move around the wires. Do the same for where the wires going into the cans. Use this to find out if/where you have something loose. Do this when you are sending some signal through it, to see if it cuts/pops/crackles in at all.

If it is by the jack, it is a pretty easy repair job that you can do in no time, if you know how to solder (which isn't terrible hard or expensive) If it is something in the cans, you might be able to do it on your own, if there are any guides, but you are starting to get into the bit, relatively, more complicated parts.

And if you do all of this, and nothing changes, you can't find if something has come loose, then the right driver has most likely died. Do you drive your music very loud? You can burn out the coil by overworking, and even under-working, it.

12 gateways being thrown down, which is standard transition after the two observatory opening
Myrmidon
Profile Blog Joined December 2004
United States9452 Posts
June 29 2011 05:24 GMT
#4
I'm curious what you mean by burning out the coil by underworking it? You mean that coils can burn out even without abusing them with loud volumes, or that underworking it is bad for them (worse than...overworking? or worse than no load)?
wester25
Profile Joined December 2010
Canada63 Posts
June 29 2011 05:28 GMT
#5
i plugged other headphones into the extension cord and they worked fine, so im 100% sure its not the cord that is broken. I dont see any screws on the headphone itself or else i could crack it open and see if something is loose or broken or something like that. It's just weird how they work, then i leave and come back and they don't.
Ghyslyn
Profile Joined September 2010
Canada130 Posts
June 29 2011 05:30 GMT
#6
It's not a USB headset, there is a USB version of the headset but that is not the one that wester has.
베이컨
Belgo
Profile Joined September 2009
United States721 Posts
Last Edited: 2011-06-29 05:38:44
June 29 2011 05:33 GMT
#7
On June 29 2011 14:24 Myrmidon wrote:
I'm curious what you mean by burning out the coil by underworking it? You mean that coils can burn out even without abusing them with loud volumes, or that underworking it is bad for them (worse than...overworking? or worse than no load)?



I probably shouldn't of said that. In my head I got Dbs mixed up with Hertz. Which, as a professional audio engineer is a pretty silly mistake. But, if you sent a signal that is too low to a driver, it will still *try* to reproduce it. Like sending a 60hz signal to a tweeter, or other high driver will cause it to start to "flub".

Or my teachers and boss have been lying to me for years. (゚Д゚)


On June 29 2011 14:28 wester25 wrote:
i plugged other headphones into the extension cord and they worked fine, so im 100% sure its not the cord that is broken. I dont see any screws on the headphone itself or else i could crack it open and see if something is loose or broken or something like that. It's just weird how they work, then i leave and come back and they don't.


Extension cord? What do you mean by that? Is your tower across the room or something? And since it *is* a normal connector, is that done through a usb -> 1/4" adapter? It is just the cord that goes front he cans to the connector you are worried about.

Sorry for any confusion though!
12 gateways being thrown down, which is standard transition after the two observatory opening
wester25
Profile Joined December 2010
Canada63 Posts
June 29 2011 05:42 GMT
#8
my headset came with a extender cord cause the actual cord is like 2 feet long (dont know why) so in total its like 10 feet i think. The cord isnt the problem though, the right can is just gone. i unhooked it from the headset and rehooked, cleaned the connectors, and everything and still nothing. i guess ill send steelseries an email
Belgo
Profile Joined September 2009
United States721 Posts
June 29 2011 05:46 GMT
#9
On June 29 2011 14:42 wester25 wrote:
my headset came with a extender cord cause the actual cord is like 2 feet long (dont know why) so in total its like 10 feet i think. The cord isnt the problem though, the right can is just gone. i unhooked it from the headset and rehooked, cleaned the connectors, and everything and still nothing. i guess ill send steelseries an email



So nothing at all, with and without the extension cord?

Then your driver has most likely died. Do you remember hearing anything out of the ordinary? Has audio, obviously before this point, sound a little "fuzzy"? Any pops, even the loud ones, but when a signal is sent to it?

I don't know of any shops, especially in Canada that would fix it, and its unfortunate that you didn't get the warranty since it is pretty much a replacement job now.
12 gateways being thrown down, which is standard transition after the two observatory opening
wester25
Profile Joined December 2010
Canada63 Posts
June 29 2011 05:50 GMT
#10
On June 29 2011 14:46 Belgo wrote:
Show nested quote +
On June 29 2011 14:42 wester25 wrote:
my headset came with a extender cord cause the actual cord is like 2 feet long (dont know why) so in total its like 10 feet i think. The cord isnt the problem though, the right can is just gone. i unhooked it from the headset and rehooked, cleaned the connectors, and everything and still nothing. i guess ill send steelseries an email



So nothing at all, with and without the extension cord?

Then your driver has most likely died. Do you remember hearing anything out of the ordinary? Has audio, obviously before this point, sound a little "fuzzy"? Any pops, even the loud ones, but when a signal is sent to it?

I don't know of any shops, especially in Canada that would fix it, and its unfortunate that you didn't get the warranty since it is pretty much a replacement job now.


correct. im confident in saying the cord is not the problem.

i was just messing around on Skype watching GSL and playing Starcraft etc, iv NEVER had any problems with it. i put it down, didn't throw it or anything, come back 2 hours later and boom, no sound out of the right ear.

thanks for your time by the way
BryanSC
Profile Joined October 2010
United States455 Posts
June 29 2011 06:35 GMT
#11
Make sure the right arm of your headset is inserted properly into the bridge of your headset, since that's how it gets its power to produce sound. This came lose from adjusting/readjusting the height of my headphones one day and after taking the headset apart into three pieces (left arm, bridge, right arm) I realized the right arm was loose the whole time.
Myrmidon
Profile Blog Joined December 2004
United States9452 Posts
Last Edited: 2011-06-29 07:13:30
June 29 2011 07:12 GMT
#12
On June 29 2011 14:33 Belgo wrote:
Show nested quote +
On June 29 2011 14:24 Myrmidon wrote:
I'm curious what you mean by burning out the coil by underworking it? You mean that coils can burn out even without abusing them with loud volumes, or that underworking it is bad for them (worse than...overworking? or worse than no load)?



I probably shouldn't of said that. In my head I got Dbs mixed up with Hertz. Which, as a professional audio engineer is a pretty silly mistake. But, if you sent a signal that is too low to a driver, it will still *try* to reproduce it. Like sending a 60hz signal to a tweeter, or other high driver will cause it to start to "flub".

Or my teachers and boss have been lying to me for years. (゚Д゚)


Well we all make dumb mistakes and what wasn't so bad in the grand scheme of things compared to what I do.

Actually, it's easily possible to damage headphones or speakers by leaving them plugged into a faulty source that has a DC offset. i.e. the left and/or right channel is getting some nonzero voltage when nothing is supposed to be going on. It won't sound like anything, but they can still burn up. Generally there is some kind of protection against that, the simplest and most inelegant of which (and also potentially bad for sound quality) is to just have a capacitor on the output to block any DC component.



I'm still not sure why necessarily it's the driver that's at fault though. If the wire to the right driver ripped somewhere along the line or where it terminates into the earcup, none of the extension cord or jacks you checked would make a difference.
Fr33t
Profile Joined June 2008
United States1128 Posts
June 29 2011 20:03 GMT
#13
I doubt you really did anything wrong to them to cause it. I had two of these headsets and both died the exact same way around 6-9 months in. Best you can really do is send them in for warranty and ride the next ones until they go.
"Wow you could literally transport Lomo's face to a girl and the result would be pretty deceptive."
JingleHell
Profile Blog Joined March 2011
United States11308 Posts
Last Edited: 2011-06-29 20:07:34
June 29 2011 20:06 GMT
#14
This is why I buy cheap headsets. I'm not doing any kind of audio work, so if they die, I don't care, I just buy a new one. And my hearing sucks anyways. Really, if you aren't getting serious, high end studio quality headphones, they're all going to be fairly similar, so cheap makes sense.

Funny part, my ~$30 headset is at least as good quality as a lot of $60-$80 stuff.
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