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I wasn't sure which category to put this in, so I stuck with general.
And before you ask: Yes, I already posted on the GomTV Q&A forums and I emailed the support, without having received an answer to either so far.
I bought a daily ticket for the GSL2 finals and wasn't able to watch a single minute of the HD stream due to horrible lag, buffering and a choppy stream in general. I tried it on different PCs and had the latest player version installed. It ended with me watching the finals on an inofficial restream and having wasted the money for the ticket.
The GomTV refund policy says:
Refund is possible until 1 hour before the actual beginning of the Live stream, only if you do not have any history of using the HQ Live stream service that day. Full refund will be given to those who experience problems in their streaming process for more than 1 hour, due to the problems related with the service provision of GOMtv.net. In other cases the transaction fee will be deducted from the amount of the refund given.
So I'm pretty sure I'm eligible for refund
Now 1,50€ for a 1day-ticket isn't a fortune, but it's still money I paid for something I didn't get. Also, I thought about buying a season ticket for GSL3 but won't do so until I know that I can count on support in case of any issue with the stream or the VODs.
So - does anyone have experience with refunds from GomTV? Is it just a matter of time and does it take them so long to work through support issues?
*Edit for clarity: Since many people seem to join the discussion without actually reading the thread I'll repeat here what I already said a couple of posts later (and what should be self-evident in the first place):
Yes, the test stream worked fine before, and yes, of course my bandwidth can handle the stream.
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Well I bought the season 1 ticket before they lowered the price, and when they did lower the price they refunded the excess and gave me free HD passes for Seasons 2 and 3 as well. Which was extremely awesome of them!
So I had a great experience with them in this regard
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Are you seriously crying over $1.50? Just let it go and watch the free stream next time.
User was temp banned for this post.
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I payed for the season. Could not watch a minute of the HQ stream either for the same reason (it's a curse for us in Europe) but I still feel GOM is legit and is doing their best so yeah if you want to refund they be great about it as far as I can tell.
Really hope they fix this problem as I very much enjoy their product.
Little bit frustrating to have have measured the bandwidth at school to silly levels such as 200/250 and still have the good old lag 
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On November 18 2010 16:56 Baarn wrote:
Are you seriously crying over $1.50? Just let it go and watch the free stream next time.
If you would take your time to read the OP and not troll you would know it's about the principle and not the actual amount.
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On November 18 2010 17:05 Nihilnovi wrote:Show nested quote +On November 18 2010 16:56 Baarn wrote:
Are you seriously crying over $1.50? Just let it go and watch the free stream next time. If you would take your time to read the OP and not troll you would know it's about the principle and not the actual amount.
Well think about it this way. GomTV is a pretty good company. They do their work honestly and listen to their customer's suggestions. It's not like they are some crooked or dishonest organization. Sure, you didn't what you ask for but it will surely help them provide a better service in the future.
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They will respond eventually. They're a pretty busy company and not all of them speak English so when someone is available they'll get back to you. Of course if you think it'd be quicker to go to court for your 1.50€ by all means, go for it. Otherwise I'd be patient and wait.
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On November 18 2010 17:05 Nihilnovi wrote:Show nested quote +On November 18 2010 16:56 Baarn wrote:
Are you seriously crying over $1.50? Just let it go and watch the free stream next time. If you would take your time to read the OP and not troll you would know it's about the principle and not the actual amount.
It's a matter of perception. I don't value $1.50 as more than pocket change. If something doesn't work out for that amount sure I might drop a comment to the company about my frustration and leave it at that. I wouldn't go on TL and make a thread asking what GOMTV will do when you can just write them and find out myself rather than jumping on some moral high horse.
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On November 18 2010 16:56 Baarn wrote:
Are you seriously crying over $1.50? Just let it go and watch the free stream next time.
I have to agree on this, but somehow i feel you.
The HD stream wasn't watchable at any times during the season, what i've read. (atleast from Euorpe) Im sure they will refund you and most likely will at some point, but i bet they are having more issues with the season tickets than the daily tickets right know, so i wouldn't spam my mailbox to get an answer.
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Yes but if you don't get a refund you will probably not bother to get the HD stream at all the next time. If however you do get the refund you are most likely going for it again because you know that if it doesn't work you'll get your money back.
Me and some friends also bought the HD pass for the final but it was lagging so badly that we switched to the free stream during the first game. Tried a few times after that to see if the lag was resolved but no such luck.
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On November 18 2010 18:58 Golden Ghost wrote:
Yes but if you don't get a refund you will probably not bother to get the HD stream at all the next time. If however you do get the refund you are most likely going for it again because you know that if it doesn't work you'll get your money back.
Me and some friends also bought the HD pass for the final but it was lagging so badly that we switched to the free stream during the first game. Tried a few times after that to see if the lag was resolved but no such luck.
I haven't been able to watch a single game in HD except for like the first few Ro64 matches. I didn't mind too much, atleast I could still watch the VODs. I am going to buy another season ticket just to support them into setting up a better network.
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I'm fully behind the OP.
If one sells a product (no matter the cost) and does not provide what one promised there should be consequences.
I experienced the same problem with the life stream but since the VOD's don't lag (with enough buffer) and have a better quality I'm just sticking to VOD's.
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Just curious. Did you run the stream tests before you purchased the ticket? Because if it doesn't work on there and you bought it anyways it is your fault and not GOM's. If you did the test and it worked fine and then the real stream didn't work then yes you deserve a refund.
*edit*
Also, you do not fall under their terms. It says you are eligible for a refund if the problem was on their end. And as far as I know it wasn't. I watched teh finals with no stream problems at all. So any problems were with your connection to gom and not gom's streaming.
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If I paid anything at all for a service, and the company failed completely at providing it, I would bloomin' well expect my money back.
The amount is irrelevant - in this case it's small, yeah, but not getting the refund is like going to a supermarket, and telling the corporation they can 'keep the change'... you just don't.
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On November 18 2010 19:37 aike wrote:
Just curious. Did you run the stream tests before you purchased the ticket? Because if it doesn't work on there and you bought it anyways it is your fault and not GOM's. If you did the test and it worked fine and then the real stream didn't work then yes you deserve a refund.
*edit*
Also, you do not fall under their terms. It says you are eligible for a refund if the problem was on their end. And as far as I know it wasn't. I watched teh finals with no stream problems at all. So any problems were with your connection to gom and not gom's streaming.
Alot of people were unable to watch the finals HQ stream, especially in Europe. This indicates that GOM may have routing issues where they don't have much bandwidth going into Europe.
Consistent poor reviews of the HQ stream by Europeans is what has prevented me from getting a season ticket.
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Even if GOM doesn't give you your dollar fifty back you shouldn't get pissed off at them. They are a great company running a great tournament and are constantly trying to improve their service. So far my experience with GOM has been awesome.
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How long ago did you ask for the refund? GomTV seems to be very dedicated to its customers. I would be surprised if they refused to refund without a good reason.
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I payed the 15$ for the 2nd season ticket, and did not watch the HQ Stream a single time. Also i never watched any VODs. The reasons are the same as OPs, i watched all the games in LQ streams live, sometimes even in restrems when those didnt work.
Since i dont care too much about 15 bucks, i just let it go as a support for the GSL and esport in general etc, and gave my account to a friend who now watches all the VODs =)
But seriously GOM guys, if you don't get that stuff going a LOT better, im probably not purchasing again, how hard can it be to stream lag free to europe, considering all the restreamers did it easily ?
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On November 18 2010 19:37 aike wrote:
So any problems were with your connection to gom and not gom's streaming.
Wow, so you have no idea how the Internet works huh?
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On November 18 2010 19:37 aike wrote:
Also, you do not fall under their terms. It says you are eligible for a refund if the problem was on their end. And as far as I know it wasn't. I watched teh finals with no stream problems at all. So any problems were with your connection to gom and not gom's streaming.
Obviously they have a problem with there output towards Europe...
Do understand that bandwith is both for upload and download and that it can be assigned to different lines which themselves are specific per region...
I bought a season ticket, couldn't watch any live game in HD while I still can watch other streaming sources in HD without any issues (e.g MLG)
As far as you know, how do you explain that if its not on their side ?
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On November 18 2010 19:37 aike wrote:
Just curious. Did you run the stream tests before you purchased the ticket? Because if it doesn't work on there and you bought it anyways it is your fault and not GOM's. If you did the test and it worked fine and then the real stream didn't work then yes you deserve a refund.
*edit*
Also, you do not fall under their terms. It says you are eligible for a refund if the problem was on their end. And as far as I know it wasn't. I watched teh finals with no stream problems at all. So any problems were with your connection to gom and not gom's streaming.
So, obviously since YOU didn't have problems NO ONE had problems. Your ignorance astounds me that you even tried posting something trying to give advice with retarded information.
OP:
Yes 1.50 means nothing... They sell a service, and you do not receive service.
Yes you should be refunded or at the very least, REPLIED back to why they don't want to refund you. That way you can post another forum post telling how GOM screwed you.
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On November 18 2010 19:13 disco wrote:
I haven't been able to watch a single game in HD except for like the first few Ro64 matches. I didn't mind too much, atleast I could still watch the VODs. I am going to buy another season ticket just to support them into setting up a better network.
I think it's pretty much the contrary. If nobody from Europe buys tickets because it just doesn't work, they might have a good reason to improve their network. If people keep buying tickets while it lags, they have no reason to improve it.
Imo, it's like any service, as long as nobody complains, nothing evolves.
Also, agree with OP, even if 1.50€ is nothing, it's just for the principle.
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I like GomTV service but whenever GSL final comes the stream becomes very choppy, I always have to watch from restreams which they keep closing vigilantly. Also GomTV stream always dies from time to time and I have to restart their media player several times.
I hope GomTV increases the quality of their service and you get your money back.
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honestly i would not worry about it, i assume that soooooo many people were watching that it was just a connection problem, if you want gomtv to get better stuff for streams then let them keep the dollar fifty, if lets say 10000 people (low estimate) pay the dollar fifty, thats 15000 for them, not only does that go towards buying new stuff for a better watching experince for all, it helps esports and the sc2 tournament scene.
after all you see whats starleague still does so well, they have to compete with that.
personally i've bought both season one and 2 with the off season discount. so for $20 i can watch every vod from the ro64 till the finals, for both seasons. even if i watch 2 matches a day, that ends up to be extremely cheap (ends up to less than 10 cents an hour) and at that price, who cares about the hd stream
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On November 18 2010 16:31 Shockk wrote:The GomTV refund policy says: Show nested quote +Refund is possible until 1 hour before the actual beginning of the Live stream, only if you do not have any history of using the HQ Live stream service that day. Full refund will be given to those who experience problems in their streaming process for more than 1 hour, due to the problems related with the service provision of GOMtv.net. In other cases the transaction fee will be deducted from the amount of the refund given. So I'm pretty sure I'm eligible for refund
No. Im sure "roblems for more than one hour" means if they have problems on their end an example would be the boxer effect or if they ran out room and you couldnt connect. Not if your internet connection cannot sustain the stream at what you would consider satisfactory.
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I've never been able to connect to the standard quality stream, so they don't seem like a company I want to be giving money to. But that's just my view on it.
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Definitely don't just let GomTV take your money. I'm not sure why people are suggesting that you just forget about it. Since I live in the US, I haven't had any problem at all with the stream or the Vods. But the only way their service will get better is if they are getting feedback about their users. Simply giving them free money doesn't help anyone. But at the same time, give them some time before you start bashing their customer service. Wait for their reply before openly complaining about their corporate greed.
It has only been 2 months since they started the GSL. So far, the stream quality and stability, and VOD quality and stability have improved incredibly since the first few days of GSL 1. This was definitely a response to the user complaints of lag and quality. GomTV is one of the rare companies that do listen to their users. I would be very surprised if GomTV weren't already investigating the European lag issues.
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I bought a 1-day ticket during GSL 1 finals while the site was lagging, and while the paypal payment went through, I never actually got the ticket in my account. I wrote support, and they didn't seem to understand that I did not get what I paid for, at all. This was my ticket, I of course included transaction IDs, account name, etc.
I bought the 1 day live ticket for today before the grand final started, and even though I received a confirmation from paypal, the premium HQ stream has not been unlocked for me and does not show up in my purchase history.
Could you please unlock HQ for the remainder of the grand final, or offer me a refund.
Their response was:
We checked you account under the email ...
It shows that you are well verified to use our website.
The payment history shows like the following.
Attached was a payment history that DID NOT show the day of the grand finals, that I actually paid for.
I didn't bother arguing about it though since it was only 2$ but it certainly left a bad impression. This thread just reminded me about it.
Edit: They responded within 2 days btw.
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I know you all don't agree with what I said, but he does not qualify for a refund. Again I ask, did you run the stream test before making a purchase? If you didn't run the test then Gom has no need to refund your money, because it would be YOUR FAULT that you wasted your money and not theirs.
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you know what, you shouldn't tell the OP to step down because it's just "$1"
it's a service. these "$1" summed up probably equal some thousands of dollars for them.
i would rather just send them $5 through paypal in the name of 'esports support' than to buy a service for $0.10 and not get what I paid for.
I'm actually in the same situation as the OP. I bought a 1-day ticket and couldn't connect to the stream. Not because of my connection, but something was wrong in their end, since everythign else on the internet was working for me at the time. I e-mailed them and got no reply for 7 days. I sent another e-mail and it took them another couple days to reply, saying they would process my refund. That was 2-3 days ago and still nothing happened.
I won't die if I don't get this refund, but it shows a good load of incompetence on their part. From the minute they decided to SELL the stream worldwide, they should have prepared to deal with people from all parts of the world.
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On November 18 2010 20:23 Raidern wrote:
you know what, you shouldn't tell the OP to step down because it's just "$1"
it's a service. these "$1" summed up probably equal some thousands of dollars for them.
i would rather just send them $5 through paypal in the name of 'esports support' than to buy a service for $0.10 and not get it back.
I'm actually in the same situation as the OP. I bought a 1-day ticket and couldn't connect to the stream. Not because of my connection, but something was wrong in their end, since everythign else on the internet was working for me at the time. I e-mailed then and got no reply for 7 days. I sent another e-mail and it took them another couple days to reply, saying they would process my refund. That was 2-3 days ago and still nothing happened.
I won't die if I don't get this refund, but it shows a good load of incompetence on their part. From the minute they decided to SELL the stream worldwide, they should have prepared to deal with people from all parts of the world.
They prepared for this by saying "YOU HAVE TO RUN THIS STREAM TEST AND BANDWIDTH TEST TO VERIFY THAT YOU CAN ACTUALLY VIEW THIS STREAM WITHOUT ANY ISSUES" so obviously if you pass the stream test (Which is streaming from the same server) you should have no issues. Nobody in this thread has yet said they have even taken the stream test, let alone pased.
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OP, I'm not sure about their return policy, but as you watched an illegal restream of the content, should you really ask for your money back? I'd see you having a principle issue if you weren't able to watch the finals live, but since you did (albeit not in the way you paid for), why are you bothering beyond posting feedback on their forums?
I did the same, though with a season pass. I watched all the other games in the VOD format, but tried to stream the finals, weren't able to do so because of the horrible lag, so I watched a restream - I didn't feel bad for watching the restream because I'd already paid for it.
Hopefully they'll fix it for next season.
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On November 18 2010 20:06 T0fuuu wrote:Show nested quote +On November 18 2010 16:31 Shockk wrote:The GomTV refund policy says: Refund is possible until 1 hour before the actual beginning of the Live stream, only if you do not have any history of using the HQ Live stream service that day. Full refund will be given to those who experience problems in their streaming process for more than 1 hour, due to the problems related with the service provision of GOMtv.net. In other cases the transaction fee will be deducted from the amount of the refund given. So I'm pretty sure I'm eligible for refund No. Im sure "roblems for more than one hour" means if they have problems on their end an example would be the boxer effect or if they ran out room and you couldnt connect. Not if your internet connection cannot sustain the stream at what you would consider satisfactory.
Another one who doesn't understand how the Internet works.
Maybe TL should form a help group for people like you.
User was temp banned for this post.
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On November 18 2010 20:24 aike wrote:Show nested quote +On November 18 2010 20:23 Raidern wrote:
you know what, you shouldn't tell the OP to step down because it's just "$1"
it's a service. these "$1" summed up probably equal some thousands of dollars for them.
i would rather just send them $5 through paypal in the name of 'esports support' than to buy a service for $0.10 and not get it back.
I'm actually in the same situation as the OP. I bought a 1-day ticket and couldn't connect to the stream. Not because of my connection, but something was wrong in their end, since everythign else on the internet was working for me at the time. I e-mailed then and got no reply for 7 days. I sent another e-mail and it took them another couple days to reply, saying they would process my refund. That was 2-3 days ago and still nothing happened.
I won't die if I don't get this refund, but it shows a good load of incompetence on their part. From the minute they decided to SELL the stream worldwide, they should have prepared to deal with people from all parts of the world. They prepared for this by saying "YOU HAVE TO RUN THIS STREAM TEST AND BANDWIDTH TEST TO VERIFY THAT YOU CAN ACTUALLY VIEW THIS STREAM WITHOUT ANY ISSUES" so obviously if you pass the stream test (Which is streaming from the same server) you should have no issues. Nobody in this thread has yet said they have even taken the stream test, let alone pased.
Have you read my post at all? I said I couldn't CONNECT to their servers, not that my connection couldn't play the stream. It would just say I was under a firewall or something like that and not let me connect.
And just for the record, it was the 2nd time I bought the 1-day ticket. The first time it was the SlayersBoxer vs Nada match, and it worked perfectly.
edit-Also I took and passed the test on their site. It would be idiotic not to do it before buying the ticket.
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On November 18 2010 20:27 Raidern wrote:Show nested quote +On November 18 2010 20:24 aike wrote:On November 18 2010 20:23 Raidern wrote:
you know what, you shouldn't tell the OP to step down because it's just "$1"
it's a service. these "$1" summed up probably equal some thousands of dollars for them.
i would rather just send them $5 through paypal in the name of 'esports support' than to buy a service for $0.10 and not get it back.
I'm actually in the same situation as the OP. I bought a 1-day ticket and couldn't connect to the stream. Not because of my connection, but something was wrong in their end, since everythign else on the internet was working for me at the time. I e-mailed then and got no reply for 7 days. I sent another e-mail and it took them another couple days to reply, saying they would process my refund. That was 2-3 days ago and still nothing happened.
I won't die if I don't get this refund, but it shows a good load of incompetence on their part. From the minute they decided to SELL the stream worldwide, they should have prepared to deal with people from all parts of the world. They prepared for this by saying "YOU HAVE TO RUN THIS STREAM TEST AND BANDWIDTH TEST TO VERIFY THAT YOU CAN ACTUALLY VIEW THIS STREAM WITHOUT ANY ISSUES" so obviously if you pass the stream test (Which is streaming from the same server) you should have no issues. Nobody in this thread has yet said they have even taken the stream test, let alone pased. Have you read my post at all? I said I couldn't CONNECT to their servers, not that my connection couldn't play the stream. It would just say I was under a firewall or something like that and not let me connect. And just for the record, it was the 2nd time I bought the 1-day ticket. The first time it was the SlayersBoxer vs Nada match, and it worked perfectly. edit-Also I took and passed the test on their site. It would be idiotic not to do it before buying the ticket.
So by your own admission the problem was on your end and not theirs. You couldn't connect to their server because of a firewall on your router or with your ISP or some other issue with your computer. That error is not caused by anything on their end, but by your computer. Don't blame GomTV for not having your computer set up right to allow their program to stream to you.
Example, did you try restarting your computer? Did you do any troubleshooting? Did you check Gom's forums for help with this issue?
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GOMtv Support [Nov 05, 2010 19:46:18 / 115.93.55.93]
We are currently working on improving Live stream and VOD quality in the European region. We hope the process will improve the connection and the lagging issues. We will do our best to provide you with more better service as soon as we can. We apologize for your inconvenience and thank you for your patience.
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@aike
at first you demonstrate your knowledge about Internet connections (or the lack of it) and now you still try to prove your point?
I have a 100Mbit Up and 10Mbit Down constant Internet connection at home, i can use other services like esl.tv or MLG without problems
i bet most Europeans who are willing to pay money for watching Starcraft games will have a good up to a very good Internet connection. The bandwidth test will prove this in hours where nothing big is going on. ( i have gotten very good results from the checker, full bar and so on) But these tests are mostly taken while no streaming is going on. My theory (which is probably the truth) is that there is just not enough bandwidth for Europe at the moment, so it fills up and chokes very fast.
Seems to me that GOM invested more money in America than Europe which is why you are able to make ignorant posts.
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On November 18 2010 20:40 Innsmouth-Zerg wrote:
@aike
at first you demonstrate your knowledge about Internet connections (or the lack of it) and now you still try to prove your point?
I have a 100Mbit Up and 10Mbit Down constant Internet connection at home, i can use other services like esl.tv or MLG without problems
i bet most Europeans who are willing to pay money for watching Starcraft games will have a good up to a very good Internet connection. The bandwidth test will prove this in hours where nothing big is going on. ( i have gotten very good results from the checker, full bar and so on) But these tests are mostly taken while no streaming is going on. My theory (which is probably the truth) is that there is just not enough bandwidth for Europe at the moment, so it fills up and chokes very fast.
Seems to me that GOM invested more money in America than Europe which is why you are able to make ignorant posts.
You have a 100Mbit Up and 10Mbit down constant internet connection... to your ISP. The speed your ISP tells you isn't the speed you connect to various servers around the world. So your speed from ISP is irrelevant. Did you run the speed test AND the HQ stream test? If you believe the problem is with Gom's European servers and not your ISPs, try using a proxy server in the US and connect to Gom's live stream and see if it works any better.
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I'm curious, how long has it been since you contected them in the first place, Shockk?
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This happened me on the first match of GSL Season 1, but EVERYONE had that experience so they were forced to give me a refund. I really don't see the point of making a thread about it though. You should have just bought a season ticket and watched the HQ VoD like I do.
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United Kingdom16710 Posts
On November 18 2010 17:08 boaecho wrote:Show nested quote +On November 18 2010 17:05 Nihilnovi wrote:On November 18 2010 16:56 Baarn wrote:
Are you seriously crying over $1.50? Just let it go and watch the free stream next time. If you would take your time to read the OP and not troll you would know it's about the principle and not the actual amount. Well think about it this way. GomTV is a pretty good company. They do their work honestly and listen to their customer's suggestions. It's not like they are some crooked or dishonest organization. Sure, you didn't what you ask for but it will surely help them provide a better service in the future.
This is extremely idealistic. People have complained about the HQ stream lagging and stuttering constantly since the beginning of season 2. GomTV has yet to even acknowledge this issue. What makes you think they're suddenly working on fixing this?
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On November 18 2010 21:23 Telcontar wrote:Show nested quote +On November 18 2010 17:08 boaecho wrote:On November 18 2010 17:05 Nihilnovi wrote:On November 18 2010 16:56 Baarn wrote:
Are you seriously crying over $1.50? Just let it go and watch the free stream next time. If you would take your time to read the OP and not troll you would know it's about the principle and not the actual amount. Well think about it this way. GomTV is a pretty good company. They do their work honestly and listen to their customer's suggestions. It's not like they are some crooked or dishonest organization. Sure, you didn't what you ask for but it will surely help them provide a better service in the future. This is extremely idealistic. People have complained about the HQ stream lagging and stuttering constantly since the beginning of season 2. GomTV has yet to even acknowledge this issue. What makes you think they're suddenly working on fixing this?
As I have already included in this thread...
GOMtv Support [Nov 05, 2010 19:46:18 / 115.93.55.93]
We are currently working on improving Live stream and VOD quality in the European region. We hope the process will improve the connection and the lagging issues. We will do our best to provide you with more better service as soon as we can. We apologize for your inconvenience and thank you for your patience.
This is an obvious form of acknowledgement wouldn't you say?
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United Kingdom16710 Posts
On November 18 2010 21:27 aike wrote:Show nested quote +On November 18 2010 21:23 Telcontar wrote:On November 18 2010 17:08 boaecho wrote:On November 18 2010 17:05 Nihilnovi wrote:On November 18 2010 16:56 Baarn wrote:
Are you seriously crying over $1.50? Just let it go and watch the free stream next time. If you would take your time to read the OP and not troll you would know it's about the principle and not the actual amount. Well think about it this way. GomTV is a pretty good company. They do their work honestly and listen to their customer's suggestions. It's not like they are some crooked or dishonest organization. Sure, you didn't what you ask for but it will surely help them provide a better service in the future. This is extremely idealistic. People have complained about the HQ stream lagging and stuttering constantly since the beginning of season 2. GomTV has yet to even acknowledge this issue. What makes you think they're suddenly working on fixing this? As I have already included in this thread... Show nested quote +GOMtv Support [Nov 05, 2010 19:46:18 / 115.93.55.93]
We are currently working on improving Live stream and VOD quality in the European region. We hope the process will improve the connection and the lagging issues. We will do our best to provide you with more better service as soon as we can. We apologize for your inconvenience and thank you for your patience. This is an obvious form of acknowledgement wouldn't you say?
Well, my bad for not reading the entire thread. I'm surprised it took them so long to even make a statement about this but better late than never i guess. It's a shame i don't trust them enough to buy a season ticket again (bought for both previous seasons). The one for S2 was a complete waste and while this goes some way in showing their good intetions, i'm not risking my money on a fragile promise.
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I bought season 2, could not watch any HQ stream at all, very depressed that their treat Europe customers this way. I have awesome connection.
Atleast I got to see HQ vods.
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I didn't expect that much feedback. Especially not the amount of comments telling me to suck it up or that it must be my fault somehow. Thanks for the huge number of the positive comments, though. Of course I ran the test stream, which worked just fine. Of course my bandwidth is sufficient for the HD pass or I wouldn't have bothered buying it in the first place.
While it's nice that GomTV acknowledged the issue in general, that doesn't help me. I want my money back (yeah, 1,50€ is spare change for me as well, but this one's a matter of principle), and I won't buy a GSL3 season pass as long as I don't know for sure that it'll be worth it and that I'll get the service I pay for.
One comment here made my jaw just drop to the floor btw.
On November 18 2010 20:03 masterbreti wrote:
... if you want gomtv to get better stuff for streams then let them keep the dollar fifty [...] not only does that go towards buying new stuff for a better watching experince for all, it helps esports and the sc2 tournament scene.
Wow. Just ... wow. That's like going to a restaurant, paying for food you don't receive and being told to be happy with it, because the next customer may benefit from it.
I guess I'll just wait a while longer for any reaction from the GomTV support, they'll probably have a huge amount of work to do with clearing up S2 related issues and organizing S3 stuff. If I get my money back, alright, I know they care. If I don't, I won't buy any season tickets there, easy as that.
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On November 18 2010 20:06 T0fuuu wrote:Show nested quote +On November 18 2010 16:31 Shockk wrote:The GomTV refund policy says: Refund is possible until 1 hour before the actual beginning of the Live stream, only if you do not have any history of using the HQ Live stream service that day. Full refund will be given to those who experience problems in their streaming process for more than 1 hour, due to the problems related with the service provision of GOMtv.net. In other cases the transaction fee will be deducted from the amount of the refund given. So I'm pretty sure I'm eligible for refund No. Im sure "roblems for more than one hour" means if they have problems on their end an example would be the boxer effect or if they ran out room and you couldnt connect. Not if your internet connection cannot sustain the stream at what you would consider satisfactory.
It's not his internet connection, it's GOMtv's routing to Europe. I purchased a season ticket for season 2 and I could watch maybe 25% of it (high estimate) in HQ. I ran the connection test before I bought it and it capped out. But lo and behold after having problems I run it during game hours and I end up getting barely 200kbps to them. While I'm on a 30/8Mbps connection.
The problem is their routing to Europe/bandwith, for sure.
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On November 18 2010 19:53 Leon-bw wrote:Show nested quote +On November 18 2010 19:37 aike wrote:
Also, you do not fall under their terms. It says you are eligible for a refund if the problem was on their end. And as far as I know it wasn't. I watched teh finals with no stream problems at all. So any problems were with your connection to gom and not gom's streaming. Obviously they have a problem with there output towards Europe... Do understand that bandwith is both for upload and download and that it can be assigned to different lines which themselves are specific per region... I bought a season ticket, couldn't watch any live game in HD while I still can watch other streaming sources in HD without any issues (e.g MLG) As far as you know, how do you explain that if its not on their side ?
Because this is the Internet. And I'm not being flippant about it; that's the explanation.
Between the place where GOM uploads the packets of data containing the image, and the place you download them, is the Internet. How those packets get to you is, for all intents and purposes, entirely random. If there is congestion on those paths, then you will not have consistent streaming, through no fault of GOM's own.
They could be feeding you data at 2GB/sec, and it wouldn't matter, because the problem is with network traffic between them and you.
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Their routing to Europe is garbage.
If they still take money off Europeans for GSL 3 without actually being able to deliver what they're charging for then they're a bunch of crooks.
I certainly won't be paying for another season ticket so I can watch every game in SQ.
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On November 18 2010 21:59 NicolBolas wrote:Show nested quote +On November 18 2010 19:53 Leon-bw wrote:On November 18 2010 19:37 aike wrote:
Also, you do not fall under their terms. It says you are eligible for a refund if the problem was on their end. And as far as I know it wasn't. I watched teh finals with no stream problems at all. So any problems were with your connection to gom and not gom's streaming. Obviously they have a problem with there output towards Europe... Do understand that bandwith is both for upload and download and that it can be assigned to different lines which themselves are specific per region... I bought a season ticket, couldn't watch any live game in HD while I still can watch other streaming sources in HD without any issues (e.g MLG) As far as you know, how do you explain that if its not on their side ? Because this is the Internet. And I'm not being flippant about it; that's the explanation. Between the place where GOM uploads the packets of data containing the image, and the place you download them, is the Internet. How those packets get to you is, for all intents and purposes, entirely random. If there is congestion on those paths, then you will not have consistent streaming, through no fault of GOM's own. They could be feeding you data at 2GB/sec, and it wouldn't matter, because the problem is with network traffic between them and you.
In the end, if they choose a host with shit routing to Europe thats GomTVs fault. I was unable to watch even the LQ stream and vods this season. MLG, ESL, Youtube, Ustream, Livestream, Blip, Own3d and every other streaming site I've tried work great. Except GomTV.
GOM needs to sign up with a proper CDN provider instead of just getting a couple of servers in the US.
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On November 18 2010 22:19 cuppatea wrote:
Their routing to Europe is garbage.
If they still take money off Europeans for GSL 3 without actually being able to deliver what they're charging for then they're a bunch of crooks.
I certainly won't be paying for another season ticket so I can watch every game in SQ.
Watch the VoDs then, like I did. I am happy to pay every month for it.
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On November 18 2010 19:37 aike wrote:
Just curious. Did you run the stream tests before you purchased the ticket? Because if it doesn't work on there and you bought it anyways it is your fault and not GOM's. If you did the test and it worked fine and then the real stream didn't work then yes you deserve a refund.
*edit*
Also, you do not fall under their terms. It says you are eligible for a refund if the problem was on their end. And as far as I know it wasn't. I watched teh finals with no stream problems at all. So any problems were with your connection to gom and not gom's streaming.
I know you all don't agree with what I said, but he does not qualify for a refund. Again I ask, did you run the stream test before making a purchase? If you didn't run the test then Gom has no need to refund your money, because it would be YOUR FAULT that you wasted your money and not theirs .
They prepared for this by saying "YOU HAVE TO RUN THIS STREAM TEST AND BANDWIDTH TEST TO VERIFY THAT YOU CAN ACTUALLY VIEW THIS STREAM WITHOUT ANY ISSUES" so obviously if you pass the stream test (Which is streaming from the same server) you should have no issues. Nobody in this thread has yet said they have even taken the stream test, let alone pased.
So by your own admission the problem was on your end and not theirs. You couldn't connect to their server because of a firewall on your router or with your ISP or some other issue with your computer. That error is not caused by anything on their end, but by your computer. Don't blame GomTV for not having your computer set up right to allow their program to stream to you.
Example, did you try restarting your computer? Did you do any troubleshooting? Did you check Gom's forums for help with this issue?
You have a 100Mbit Up and 10Mbit down constant internet connection... to your ISP. The speed your ISP tells you isn't the speed you connect to various servers around the world. So your speed from ISP is irrelevant. Did you run the speed test AND the HQ stream test? If you believe the problem is with Gom's European servers and not your ISPs, try using a proxy server in the US and connect to Gom's live stream and see if it works any better
Enough of your silly arguing.
The problem is very much existant, as I can tell from who complains about it here on TL, its mainly people in Germany, Denmark, Sweden and Norway who have the issues, could be all of Europe though, doesnt matter, it's there.
First of all the problem is not local enough to be the users problem, really its most of Europe, not quite the users problem is it? I dont see how any user or ISP is to blame here.
Second, I am one of those that repeatedly have run tests and mailed GOMTV about the results. No reply from them but whatever. The problem occurs durring streaming which means that I often in the first minutes of a stream could get up to 700kbit, enough for the HQ stream, then as ppl joined the stream it would drop to 400-500. I normally also get a good result when the stream is offline. That seems to have changed though as lately I've had sometimes less then 350 while stream is off.
What this practically means is that if you bought a ticket early or preseason you would have a great result as long as it werent streaming and I beleive that a majority didnt buy premium while it was live. There werent any signs saying "You must test your connection WHILE the stream is ON to get the correct result."
I have mailed GOMTV with as much information as I could, test results exact location etc. in order to help them solve the issue. No response, no fix.
I don't know why you want this to be the users problem. Aike, you are sitting more then 3000 miles pretending to be Mr. I-know-it-all and for some reason has some great desire to make it the users problem just because it doesnt occur to you.
Really leave this debate of what you know absolutely nothing and all in all doesnt concern you.
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I payed for season 2, 3 or 4 days latter I sent an email complaining and received a FULL REFUND, no questions asked.
Turns out a week later I rebought it, because I could watch the VODs, even though Stream was terrible for me.
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I'm in Canada and had similar issues with the HQ and SD VODs. It was very annoying.
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As a European I will be paying for GSL Season 3, for the HD vods and for a guaranteed slot on the standard quality stream, but I do begrudge the purchase a little knowing that GOM will not deliver on their HQ streaming service. I would feel too guilty NOT paying for it though, as I have derived multiple hundreds of hours of entertainment from the GSL and understanding that their business model and any efforts to improve the service will rely on paying customers.
At this point I pretty much find it analogous to donating money to day9 in appreciation for his dailies or something.
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On November 18 2010 19:37 aike wrote:
Just curious. Did you run the stream tests before you purchased the ticket? Because if it doesn't work on there and you bought it anyways it is your fault and not GOM's. If you did the test and it worked fine and then the real stream didn't work then yes you deserve a refund.
The problem with this is for me:
Take the test during off hours: 1577kbit/s.
Take the test during a stream: 240kbit/s.
When you consider purchasing - when do you take the test? Obviously before the tournament starts -> off hour.
On November 18 2010 19:46 waterglen wrote:
Even if GOM doesn't give you your dollar fifty back you shouldn't get pissed off at them. They are a great company running a great tournament and are constantly trying to improve their service. So far my experience with GOM has been awesome.
GomTV wrote on their forum (on 19th October):
"We are constantly checking the streams as the games are being broadcasted. Currently we are not having any problems with the streams. Our server is located in the US so the stream may lag due to your location and network connection. If you can not watch all of our live stream broadcast please consider watching our VODs. We will upload the VODs as soon as possible. We are very sorry for your inconvenience and we will keep on looking into this problem. Thank you."
The problems exist since S1 (S1 was actually better on non hype days, because they got their US servers for S2). Over a month ago they said they will keep looking into this problem.
Has anything changed?
Yes, they now lock & move threads containing this problem to their "hidden" Q&A forum (can you find it via navigating? http://www.gomtv.net/qna/).
I have the impression they want to sweep the problems under the rug. I - as an EU user - dont see a "great company which constantly tries to improve its service". Sure, as a US person I'd probably see it a bit different, but I think you can understand that the EU users are disappointed.
I bought S1 + S2 ticket. I will wait with the S3 one until someone can confirm it's working for EU.
When I have to watch SQ I honestly dont need to pay.
@Airship:
There's no guaranteed slot on the SQ stream. I received "User limit reached" messages.
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It as your responsibility to do research and know that their streaming service is absolute shit for Europe. In fact, it's usually posted all over the place on their forum, TL, and I have even seen complaints on the reddit board.
I don't even know why you expect a refund. Their stream worked, and in no place does it say it's guaranteed to work for you in real-time.
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On November 18 2010 23:25 Fa1nT wrote:
It as your responsibility to do research and know that their streaming service is absolute shit for Europe. In fact, it's usually posted all over the place on their forum, reddit, and I have even seen complaints on the reddit board.
I don't even know why you expect a refund. Their stream worked, and in no place does it say it's guaranteed to work for you in real-time.
... Seriously? I have no words for such an amount of arrogance. If you have nothing to contribute to this topic, then please don't troll.
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As a recommendation for the EU people with crappy streams: The "SQ Test" stream worked flawless for me throughout the entire season 2. Whatever it is they're testing, it seems to be working.
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On November 18 2010 23:45 Shockk wrote:Show nested quote +On November 18 2010 23:25 Fa1nT wrote:
It as your responsibility to do research and know that their streaming service is absolute shit for Europe. In fact, it's usually posted all over the place on their forum, reddit, and I have even seen complaints on the reddit board.
I don't even know why you expect a refund. Their stream worked, and in no place does it say it's guaranteed to work for you in real-time. ... Seriously? I have no words for such an amount of arrogance. If you have nothing to contribute to this topic, then please don't troll.
You are complaining that a high quality stream is not loading fast enough (but is still working, no?) for you when you are on the other side of the world?
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On November 18 2010 20:24 aike wrote:
They prepared for this by saying "YOU HAVE TO RUN THIS STREAM TEST AND BANDWIDTH TEST TO VERIFY THAT YOU CAN ACTUALLY VIEW THIS STREAM WITHOUT ANY ISSUES" so obviously if you pass the stream test (Which is streaming from the same server) you should have no issues. Nobody in this thread has yet said they have even taken the stream test, let alone pased.
That stream test it to make sure you have enough throughput period, this does NOT account for heavy loads on the service (ie. when games are being played), and for all we know, may be run through a server completely seperate from those hosting the stream. This test is not a reliable representation of what to expect during a stream, just that you have enough throughput to view an HD stream. In other words just because the test works for customer x doesn't mean it's going to work well for customer x when thousands of people are connecting to stream servers worldwide.
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As has been previously mentioned I think that they just have a lack of english speaking tech support and will get back to you eventually. Myself I did not have an issue with the HD stream. It seems that it worked/did not work pretty randomly for some folks.
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On November 18 2010 23:51 Fa1nT wrote:Show nested quote +On November 18 2010 23:45 Shockk wrote:On November 18 2010 23:25 Fa1nT wrote:
It as your responsibility to do research and know that their streaming service is absolute shit for Europe. In fact, it's usually posted all over the place on their forum, reddit, and I have even seen complaints on the reddit board.
I don't even know why you expect a refund. Their stream worked, and in no place does it say it's guaranteed to work for you in real-time. ... Seriously? I have no words for such an amount of arrogance. If you have nothing to contribute to this topic, then please don't troll. You are complaining that a high quality stream is not loading fast enough (but is still working, no?) for you when you are on the other side of the world?
A "high-quality" stream that is barely above the norm....In addition you forget that (presumably) everyone who purchased the season pass already did the test provided on the website which illustrates a smooth stream without being unwatchable as it was during the entire Season 2.
Honestly, if you lived in Europe and paid for this service which is advertised to you as being accessible and reasonable, I think you wouldn't have such arrogance in your comments.
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I stream content all the time from 'the other side of the world' and I know what I can reasonably expect. It's not asking for much to expect something watchable at only 650kb, especially for a paid service.
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On November 18 2010 23:51 Fa1nT wrote:Show nested quote +On November 18 2010 23:45 Shockk wrote:On November 18 2010 23:25 Fa1nT wrote:
It as your responsibility to do research and know that their streaming service is absolute shit for Europe. In fact, it's usually posted all over the place on their forum, reddit, and I have even seen complaints on the reddit board.
I don't even know why you expect a refund. Their stream worked, and in no place does it say it's guaranteed to work for you in real-time. ... Seriously? I have no words for such an amount of arrogance. If you have nothing to contribute to this topic, then please don't troll. You are complaining that a high quality stream is not loading fast enough (but is still working, no?) for you when you are on the other side of the world?
We need about 90kb/s to have a stable HQ stream (or was it 650kbit/s?). Let's just say 100kb/s.
Strange that we can have better transfer rates from "the other end of the world" (i.e. fileplanet us servers, ...). The minimum I get from those is 300kb/s up to 1mb/s. Sure my EU servers are even better with 2.5mb/s but that's not the point. Dont even let me get started from swedish people with 100mb/s upload 
The "other end of the world" "it's the internet" argument is stupid. Yes it's worse from what we get from inter-Europe. But it's easily enough to handle a measly 100kb/s stream.
And if it's gomtv's provider who is the bottleneck - it's gom's fault for choosing such a lousy provider (since evidence shows other providers manage to handle the needed traffic) and also gom's fault for not "encouraging" their provider to get things fixed if it's a problem which the provider can fix.
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Feels like you are mixing up kbIT/s and kbYTE/s a little. ;-)
Whatever - I had the same issues during season 2! Season one worked kinda fine, in season 2 however, I was barely able to watch the LQ streams (sometimes I even had to use the p2p teststream because LQ lagged as well!!), HQ was not possible at all.
Even the HQ Vods take three times as long to load as they play, which is kinda ridiculous...
This is quite sad, as I planned to get the ticket for season 3 as well, but not with the current limitations.
To all those guys saying it might be related to the customer online connection: surely not. Period. My connection is totally fine (16mbit downstream) towards more or less anything world wide. Of course you might suffer some bandwidth loss with increasing latency since standard TCP window sizing algorithms are not optimal for that, but that is negligible compared to the available bandwidth.
The problem surely is the carrier connection of gomtv as a bottleneck. Though I really wonder how hard it can be to set up local solutions in times of cloud computing and streaming service providers. Man, it would be sufficient for Gom to rent a few servers in Germany (which are pretty cheap here even, as well as traffic - probably a lot cheaper than better carrier connections in korea) and use them as a proxy to serve Europe.
Waiting to buy another ticket until people respond that issues are resolved..
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On November 18 2010 20:30 aike wrote:Show nested quote +On November 18 2010 20:27 Raidern wrote:On November 18 2010 20:24 aike wrote:On November 18 2010 20:23 Raidern wrote:
you know what, you shouldn't tell the OP to step down because it's just "$1"
it's a service. these "$1" summed up probably equal some thousands of dollars for them.
i would rather just send them $5 through paypal in the name of 'esports support' than to buy a service for $0.10 and not get it back.
I'm actually in the same situation as the OP. I bought a 1-day ticket and couldn't connect to the stream. Not because of my connection, but something was wrong in their end, since everythign else on the internet was working for me at the time. I e-mailed then and got no reply for 7 days. I sent another e-mail and it took them another couple days to reply, saying they would process my refund. That was 2-3 days ago and still nothing happened.
I won't die if I don't get this refund, but it shows a good load of incompetence on their part. From the minute they decided to SELL the stream worldwide, they should have prepared to deal with people from all parts of the world. They prepared for this by saying "YOU HAVE TO RUN THIS STREAM TEST AND BANDWIDTH TEST TO VERIFY THAT YOU CAN ACTUALLY VIEW THIS STREAM WITHOUT ANY ISSUES" so obviously if you pass the stream test (Which is streaming from the same server) you should have no issues. Nobody in this thread has yet said they have even taken the stream test, let alone pased. Have you read my post at all? I said I couldn't CONNECT to their servers, not that my connection couldn't play the stream. It would just say I was under a firewall or something like that and not let me connect. And just for the record, it was the 2nd time I bought the 1-day ticket. The first time it was the SlayersBoxer vs Nada match, and it worked perfectly. edit-Also I took and passed the test on their site. It would be idiotic not to do it before buying the ticket. So by your own admission the problem was on your end and not theirs. You couldn't connect to their server because of a firewall on your router or with your ISP or some other issue with your computer. That error is not caused by anything on their end, but by your computer. Don't blame GomTV for not having your computer set up right to allow their program to stream to you. Example, did you try restarting your computer? Did you do any troubleshooting? Did you check Gom's forums for help with this issue?
It's seriously not worth it to discuss it with you because you are clearly underestimating my intelligence.
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I'm not sure anyone said this yet, but I will.
GOM is very accommodating with almost all things reasonable. I'm not sure about this case though, as it might be your fault.
They do have test streams for you to try and test your bandwidth before buying it. If those were ok and your stream wasn't, then you have a case. Otherwise, it is probably a bit of your fault. Doesn't hurt to try though.
PS. I think its only Europeans that have problems with GOM HD, not sure if its a routing issue or something.
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I've heard a lot of grumbling about Goms Live stream, luckily for me i just watch the vods as im usually not up at 3 am for the stream, and have had no problems with those.
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Odds are they have to get someone at GOM who speaks english to do this, and I don't think they want to pass things like this off to John, or even Tasteless and Artosis.
They're a pretty small scale thing right in terms of foreigners and how they do business, so be patient
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1,50 EUR? Count your losses and move on. It took you longer to write that post than to earn 1,50 EUR.
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Canada13389 Posts
The stream was laggy in general since the only people who aren't watching in Korean are watching in English. Now think about the numbers of people that would want to watch the GSL2 finals across the world who speak or understand English or just plain prefer English to Korean since they have a base knowledge in it. Having this in mind it makes sense that the stream would be laggy not only because a ton of people are on it but because of the number of people refreshing and re opening and joining part way through to the stream. This large numbers of people creating connections describes the lag so please do not decide whether or not to buy the season pass on this one experience since I can tell you the season pass was an amazing deal and an amazing value for my 20 dollars last season and the 15 this season (CA $).
This being said I am sure they will refund the money or offer some sort of discount on season 3 since they really want people to watch. Also keep in mind that the money we put into it improves the GomTV offerings over all. I mean season one was quite bad and the hq was basically season 2s SQ. and I only hope that the bandwidth is improved for S3 since the HQ vods were at times hard to buffer. I spent a lot of time buffering matches with big players within 24 hours of the live match happening. so SlayerS_Boxer vs NaDa took me an hour to buffer 3 hours after the game ended live and it was finally up. But thats ok I understand
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On November 19 2010 01:05 KernelPanic wrote:
1,50 EUR? Count your losses and move on. It took you longer to write that post than to earn 1,50 EUR.
I need to start some sort of business that swindles people like you out of 1.50 EUR a pop.
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Even per principle, I don't think this is remotely worth the trouble. No, I couldn't watch HQ streams either from Europe (seems to be a general consensus) but I see my money as a donation towards esport with a great value, not only in supporting someone who goes big from day 1, but also provides westerners with amazing content.
The original idea from GOM was that you make a donation, and can get some perks in return. Hence the "Thank you for your purchase/donation" page after you buy it. Also how the original GOM season classics went. Except you could donate whatever you wanted, as I recall.
I think you're being completely hysterical about it. Not only because of the ridiculous small amount of money, but also per concept. While the first person who stated it got warned for it, I'm gonna restate it for emphasize anyway. Can't believe you're crying over not getting a service you paid 1.5€ to get. It is completely out of my comprehension how you can even decide to put so much work into it "to prove a concept" worth that little.
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I just look at my money put forth as a donation, and I don't feel any need to whine or cry like the OP. I mean cmon man, you are helping esports, and it had a hiccup. 1.50 whoopdeefreagindoo.
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How can so many people still miss the point?
Jesus, there is no saving you.
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Even if you dont get your money back, I hope it helps you knowing that I wont be buying the HD stream ( which I considered before seeing this thread). Hope you get your problem fixed.
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On November 19 2010 00:42 Artrey wrote:
Feels like you are mixing up kbIT/s and kbYTE/s a little. ;-)
Pah 
Only thing I mixed up was the swede thing with mb instead of mbit. But surely there are swedes with 1gigabit connections *hope*
On November 19 2010 01:17 ironwarrior wrote:
The stream was laggy in general since the only people who aren't watching in Korean are watching in English. Now think about the numbers of people that would want to watch the GSL2 finals across the world who speak or understand English or just plain prefer English to Korean since they have a base knowledge in it. Having this in mind it makes sense that the stream would be laggy not only because a ton of people are on it but because of the number of people refreshing and re opening and joining part way through to the stream. This large numbers of people creating connections describes the lag so please do not decide whether or not to buy the season pass on this one experience since I can tell you the season pass was an amazing deal and an amazing value for my 20 dollars last season and the 15 this season (CA $).
Please explain - with your theory - how come that most US users had no lag (or dont complain on the gomtv forum), while a large number of Europeans do so.
According to you the US users must've experienced the same amount of lag.
And please remember - the problems arent only during the finals. But also RO64 "noname" games.
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On November 18 2010 23:48 Rannasha wrote:
As a recommendation for the EU people with crappy streams: The "SQ Test" stream worked flawless for me throughout the entire season 2. Whatever it is they're testing, it seems to be working.
This is very true. I also used it without a flaw in S2.
On November 18 2010 21:27 aike wrote:Show nested quote +GOMtv Support [Nov 05, 2010 19:46:18 / 115.93.55.93]
We are currently working on improving Live stream and VOD quality in the European region. We hope the process will improve the connection and the lagging issues. We will do our best to provide you with more better service as soon as we can. We apologize for your inconvenience and thank you for your patience. This is an obvious form of acknowledgement wouldn't you say?
This is imo a very good sign. They acknowledge the problem and are working hard to solve it apparently. This gives me hope and I'll most likely try the HD stream with a day pass somewhere during the season to see if it has improved. To be fair I'll try it outside the BIG games to see it working under a normal condition 
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On November 19 2010 01:52 Aberu wrote:
I just look at my money put forth as a donation, and I don't feel any need to whine or cry like the OP. I mean cmon man, you are helping esports, and it had a hiccup. 1.50 whoopdeefreagindoo.
How can it be helping e-sports? If anything this makes it worse, when quality demands are overlooked for the blind sake of "the greater good". For GomTV to be taken as a serious company they have to live up to their promises. For the longevity of e-sports quality and money has to go hand in hand.
On a sidenote; isnt this exactly the same story as it was during the GomTV Classics when they introduced the HQstream. At first they set a high price and everyone complained. Then they adjusted it down, but tried to get away really cheap with too low streaming capacity I recognize the story very much.
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Apparently the live stream is a huge problem for people in Europe which sucks. Hope they fix this soon because they've been pretty quick to fix other problems. Heck, they even switched the banner for the website in a day because people were complaining about how ugly it was.
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Well, I've resorted to using the Low Quality test stream, never had ANY lags so far, and afterwards I watched the VODs of the best games with a quality that is higher than the quality of the HQ livestream (HQ VODs have 750 and HQ livestream has 500 if i remember correctly, maybe someone else knows more ^^).
I suggest you do the same, I don't expect a really quick change, as I don't think the cause for it can be so easily found and even more important, changed in the next few days (until season 3 starts).
Edit: Has someone done some traceroute checking to the stream to find out which route the packets are taking? I've only checked for the Korean Battle.Net servers so far, and surprisingly, the route was EU > NA > KR > NA > EU, if it's the same for gomtv I could see why we're having more lags than our American fellows :o
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EPT
