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I apologize in advance if this is in the wrong forum.
I registered my battle.net account to an e-mail address that has since been disabled. When I attempted to login this evening I received a message saying my account was locked due to suspicious activity (apparently someone tried to hack it).
Blizzard has reset my password but I no longer have access to the e-mail address where they would presumably send the instructions on how to proceed to unlock my account.
At this point I am stuck since I cannot log onto battle.net to even create a support ticket.
What are my options at this point to resolve this problem?
Thank you for helping a fellow teamliquider out here.
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If you can't contact them online, call. Tell them the problem you have, your best method of verification is game keys attached to your account, or maybe verification of payment related details.
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On January 08 2013 12:50 Ruscour wrote:
If you can't contact them online, call. Tell them the problem you have, your best method of verification is game keys attached to your account, or maybe verification of payment related details.
I would say more, but this post sums up what I can think of doing in the situation.
Just be sure to change your email once you get the account working.
Edit: Perhaps this post should have been in tech support if anything. It is a straightforward solution, so it might be closed soon anyway.
Edit: maybe the links on this site https://us.battle.net/support/en/article/contact I can't seem to find a support number on their site, but did find a couple google links from "blizzard support number."
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Any idea what number? (North America)
Sorry, very frustrating since every lead on the website requires a login and I cant access the e-mail where they sent a temporary password.
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On January 08 2013 12:55 NubainMuscle wrote:
Any idea what number? (North America)
Sorry, very frustrating since every lead on the website requires a login and I cant access the e-mail where they sent a temporary password.
Don't take my word on this but pretty sure if its non WoW related the only way you can get hold of them is through their ticket support feature. So you should make a new account under a new email and submit a ticket explaining your problem how you no longer have access to that other email via w.e the reason is. They'll prob get back to you and make you jump through a couple of hoops to prove your identity. But as I know there is no longer any phone support for non WoW related issues.
Can do this by just making a GMail account if you need an email.
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On January 08 2013 12:59 LimeNade wrote:Show nested quote +On January 08 2013 12:55 NubainMuscle wrote:
Any idea what number? (North America)
Sorry, very frustrating since every lead on the website requires a login and I cant access the e-mail where they sent a temporary password. Don't take my word on this but pretty sure if its non WoW related the only way you can get hold of them is through their ticket support feature. So you should make a new account under a new email and submit a ticket explaining your problem how you no longer have access to that other email via w.e the reason is. They'll prob get back to you and make you jump through a couple of hoops to prove your identity. But as I know there is no longer any phone support for non WoW related issues. Can do this by just making a GMail account if you need an email.
I dont think their customer support is game based, I have called before about SC2. The making a second email thing would just be so much extra work, and I believe Blizzard would have more forethought than what people on TL like to think.
GL OP! I've had problems where they think I'm hacking my own account lol
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Thank you for the advice everyone.
I didn't think to create a new account, so hopefully they will be willing to switch my account over to a new email address provided I supply a proof of purchase.
Regardless, it looks like I won't be laddering tonight =(
Hopefully I can get this resolved in the next day or 2.
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On January 08 2013 12:59 LimeNade wrote:Show nested quote +On January 08 2013 12:55 NubainMuscle wrote:
Any idea what number? (North America)
Sorry, very frustrating since every lead on the website requires a login and I cant access the e-mail where they sent a temporary password. Don't take my word on this but pretty sure if its non WoW related the only way you can get hold of them is through their ticket support feature. So you should make a new account under a new email and submit a ticket explaining your problem how you no longer have access to that other email via w.e the reason is. They'll prob get back to you and make you jump through a couple of hoops to prove your identity. But as I know there is no longer any phone support for non WoW related issues. Can do this by just making a GMail account if you need an email.
Pretty much this. I've had problems with my Battle.net e-mail and changed it, but the game was registered to my other e-mail which is now locked. Because of that, they changed my account to a starter edition. Submitted support ticket, gets referred to the call centre. Try calling, support is unavailable. Go back to ticket, and the cycle repeats itself. Bam. 3 months without SCII now and still going.
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On January 08 2013 13:46 Alleria- wrote:Show nested quote +On January 08 2013 12:59 LimeNade wrote:On January 08 2013 12:55 NubainMuscle wrote:
Any idea what number? (North America)
Sorry, very frustrating since every lead on the website requires a login and I cant access the e-mail where they sent a temporary password. Don't take my word on this but pretty sure if its non WoW related the only way you can get hold of them is through their ticket support feature. So you should make a new account under a new email and submit a ticket explaining your problem how you no longer have access to that other email via w.e the reason is. They'll prob get back to you and make you jump through a couple of hoops to prove your identity. But as I know there is no longer any phone support for non WoW related issues. Can do this by just making a GMail account if you need an email. Pretty much this. I've had problems with my Battle.net e-mail and changed it, but the game was registered to my other e-mail which is now locked. Because of that, they changed my account to a starter edition. Submitted support ticket, gets referred to the call centre. Try calling, support is unavailable. Go back to ticket, and the cycle repeats itself. Bam. 3 months without SCII now and still going.
Yea I just checked for battle net support non WoW related and it said phone support "unavailable" guessing its probably temporary.
I would suggest finding the WoW account service for NA phone number. I suggest this because WoW is now currently connected to Battle.net 2.0 with starcraft 2 so you should be able to nag them or have them connect you or give you a phone number for the right place
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You should contact Blizzard support directly through their website. Explain the situation, and they should be able to verify your identity and help you regain access to your account, even without access to your old email. You might need to provide identification or previous purchase details.
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EPT
