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On September 22 2022 21:21 BlueStar wrote:The conversation continues: ![[image loading]](https://i.imgur.com/7uhO8fp.png) Maybe I should ask if there is any viable way for the community to escalate the issue because the developer team isn't doing their job (worded in a slightly better way :D)? If anyone has suggestions or ideas by the end of the day, please comment.
you could ask them to forward to the developer too.
But then also maybe ask if there is a way to setup some sort of trusted point of contact? I would nominate ZZZero for the foreign scene, I m sure Blizzard would know who he is.
With an agreement of only specific topics permitted: map version, ladder reset, key battlenet problems. Build some trust and then eventually have ZZZero (+ any other they might feel is relevant, like the ASL or KCM folks) in the loop before a new ladder season to get the right map versions and not repeat the issue (this is the 2nd or 3rd time already).
GL with that, may be PM ZZZero too to check he d be ok ^^
If they d like more people, I d be happy to help as well (I m the BWCL head admin + I am decent in Korean). I used to have good contacts with David Kim and Kim Phan (she was always phenomenal!) back in my WGT/WCG days but they both left and I dont have any contacts left.
TL,DR: having a safe and trusted way to interact between the community and the blizzard developer in a way that s comfortable for Blizzard would be great, whatever the conditions and limitations they feel they need
EDIT: Scan, or Jinjin: do you know if there is a similar push from the KR scene to get the ladder updated?
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On September 22 2022 23:00 WGT-Baal wrote:Show nested quote +On September 22 2022 21:21 BlueStar wrote:The conversation continues: Maybe I should ask if there is any viable way for the community to escalate the issue because the developer team isn't doing their job (worded in a slightly better way :D)? If anyone has suggestions or ideas by the end of the day, please comment. you could ask them to forward to the developer too. But then also maybe ask if there is a way to setup some sort of trusted point of contact? I would nominate ZZZero for the foreign scene, I m sure Blizzard would know who he is. With an agreement of only specific topics permitted: map version, ladder reset, key battlenet problems. Build some trust and then eventually have ZZZero (+ any other they might feel is relevant, like the ASL or KCM folks) in the loop before a new ladder season to get the right map versions and not repeat the issue (this is the 2nd or 3rd time already). GL with that, may be PM ZZZero too to check he d be ok ^^ If they d like more people, I d be happy to help as well (I m the BWCL head admin + I am decent in Korean). I used to have good contacts with David Kim and Kim Phan (she was always phenomenal!) back in my WGT/WCG days but they both left and I dont have any contacts left. TL,DR: having a safe and trusted way to interact between the community and the blizzard developer in a way that s comfortable for Blizzard would be great, whatever the conditions and limitations they feel they need EDIT: Scan, or Jinjin: do you know if there is a similar push from the KR scene to get the ladder updated?
Which part of any of this situation gives you any reason to believe there is someone inside of Blizzard to talk to at all? That there is literally even a single person working on SC:R full time? Or even half time? Or even 1 day a week?
This problem that you're trying to solve here isn't the problem at hand
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they just did!
new map version and a few changes:
butter 2.0c
eclipse 1.2
sylph 3.0
FS
nemesis
poly 1.65
vermeer se 2.1
thanks blizzard! This is a great map pool
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fuck yeah excellent mappool
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could have changed Eclipse for something else, like Overwatch or Odyssey maybe.. cause Eclipse it's stale af already.. or leave Allegro in and throw Eclipse out.. but whatever.
overall - good to see that they actually did change the map versions for the newer and better ones.
good job.
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On September 23 2022 04:24 tec27 wrote:Show nested quote +On September 22 2022 23:00 WGT-Baal wrote:On September 22 2022 21:21 BlueStar wrote:The conversation continues: Maybe I should ask if there is any viable way for the community to escalate the issue because the developer team isn't doing their job (worded in a slightly better way :D)? If anyone has suggestions or ideas by the end of the day, please comment. you could ask them to forward to the developer too. But then also maybe ask if there is a way to setup some sort of trusted point of contact? I would nominate ZZZero for the foreign scene, I m sure Blizzard would know who he is. With an agreement of only specific topics permitted: map version, ladder reset, key battlenet problems. Build some trust and then eventually have ZZZero (+ any other they might feel is relevant, like the ASL or KCM folks) in the loop before a new ladder season to get the right map versions and not repeat the issue (this is the 2nd or 3rd time already). GL with that, may be PM ZZZero too to check he d be ok ^^ If they d like more people, I d be happy to help as well (I m the BWCL head admin + I am decent in Korean). I used to have good contacts with David Kim and Kim Phan (she was always phenomenal!) back in my WGT/WCG days but they both left and I dont have any contacts left. TL,DR: having a safe and trusted way to interact between the community and the blizzard developer in a way that s comfortable for Blizzard would be great, whatever the conditions and limitations they feel they need EDIT: Scan, or Jinjin: do you know if there is a similar push from the KR scene to get the ladder updated? Which part of any of this situation gives you any reason to believe there is someone inside of Blizzard to talk to at all? That there is literally even a single person working on SC:R full time? Or even half time? Or even 1 day a week? This problem that you're trying to solve here isn't the problem at hand
Yeah, the ticket was about the current issue. They are just tech support guys that are there just to communicate with users (gamers) and help people when they face technical issues.
However, we don't have a sufficient way to communicate anything beyond that - even crucial and urgent problems such as the situation we've been in for half a month.
From what I understood they don't have a way to communicate/collaborate between the teams.
- I just provided my feedback in this direction. It's not a great customer experience when the team who supports you, don't have any way to escalate problems to other teams.
They should fix their internal communication. But that's a story for another time.
Glad everything looks fine now and we finally have a proper map pool for this ladder season.
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On September 23 2022 17:25 BlueStar wrote:Show nested quote +On September 23 2022 04:24 tec27 wrote:On September 22 2022 23:00 WGT-Baal wrote:On September 22 2022 21:21 BlueStar wrote:The conversation continues: Maybe I should ask if there is any viable way for the community to escalate the issue because the developer team isn't doing their job (worded in a slightly better way :D)? If anyone has suggestions or ideas by the end of the day, please comment. you could ask them to forward to the developer too. But then also maybe ask if there is a way to setup some sort of trusted point of contact? I would nominate ZZZero for the foreign scene, I m sure Blizzard would know who he is. With an agreement of only specific topics permitted: map version, ladder reset, key battlenet problems. Build some trust and then eventually have ZZZero (+ any other they might feel is relevant, like the ASL or KCM folks) in the loop before a new ladder season to get the right map versions and not repeat the issue (this is the 2nd or 3rd time already). GL with that, may be PM ZZZero too to check he d be ok ^^ If they d like more people, I d be happy to help as well (I m the BWCL head admin + I am decent in Korean). I used to have good contacts with David Kim and Kim Phan (she was always phenomenal!) back in my WGT/WCG days but they both left and I dont have any contacts left. TL,DR: having a safe and trusted way to interact between the community and the blizzard developer in a way that s comfortable for Blizzard would be great, whatever the conditions and limitations they feel they need EDIT: Scan, or Jinjin: do you know if there is a similar push from the KR scene to get the ladder updated? Which part of any of this situation gives you any reason to believe there is someone inside of Blizzard to talk to at all? That there is literally even a single person working on SC:R full time? Or even half time? Or even 1 day a week? This problem that you're trying to solve here isn't the problem at hand Yeah, the ticket was about the current issue. They are just tech support guys that are there just to communicate with users (gamers) and help people when they face technical issues. However, we don't have a sufficient way to communicate anything beyond that - even crucial and urgent problems such as the situation we've been in for half a month. From what I understood they don't have a way to communicate/collaborate between the teams. - I just provided my feedback in this direction. It's not a great customer experience when the team who supports you, don't have any way to escalate problems to other teams. They should fix their internal communication. But that's a story for another time. Glad everything looks fine now and we finally have a proper map pool for this ladder season.
Thank you for explaining to me how tech support works, I do understand that. It seems you may not understand how TL works. My reply was not to you, but to a reply to your post (Baal's), suggesting they have people maintain some kind of contact with the community. To do that, you would have to have a team working on the game. They don't.
The problem here isn't that "they don't communicate between the teams". You cannot communicate anything to a team that does not exist. Every time Blizzard fixes one of these issues, they've clearly just pulled some random person off another team, told them "go work on this today", they do, the problem gets resolved (if we're lucky), and they go back to their regularly scheduled duties (wherever those might be, it's certainly not SC:R).
At this point we're up to about ~5 straight days of the whole userbase complaining to fix major server outages, and ~15 to fix them uploading a completely half-assed map pool. It's only gonna get worse from here, so strap in I guess.
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On September 23 2022 19:27 tec27 wrote:Show nested quote +On September 23 2022 17:25 BlueStar wrote:On September 23 2022 04:24 tec27 wrote:On September 22 2022 23:00 WGT-Baal wrote:On September 22 2022 21:21 BlueStar wrote:The conversation continues: Maybe I should ask if there is any viable way for the community to escalate the issue because the developer team isn't doing their job (worded in a slightly better way :D)? If anyone has suggestions or ideas by the end of the day, please comment. you could ask them to forward to the developer too. But then also maybe ask if there is a way to setup some sort of trusted point of contact? I would nominate ZZZero for the foreign scene, I m sure Blizzard would know who he is. With an agreement of only specific topics permitted: map version, ladder reset, key battlenet problems. Build some trust and then eventually have ZZZero (+ any other they might feel is relevant, like the ASL or KCM folks) in the loop before a new ladder season to get the right map versions and not repeat the issue (this is the 2nd or 3rd time already). GL with that, may be PM ZZZero too to check he d be ok ^^ If they d like more people, I d be happy to help as well (I m the BWCL head admin + I am decent in Korean). I used to have good contacts with David Kim and Kim Phan (she was always phenomenal!) back in my WGT/WCG days but they both left and I dont have any contacts left. TL,DR: having a safe and trusted way to interact between the community and the blizzard developer in a way that s comfortable for Blizzard would be great, whatever the conditions and limitations they feel they need EDIT: Scan, or Jinjin: do you know if there is a similar push from the KR scene to get the ladder updated? Which part of any of this situation gives you any reason to believe there is someone inside of Blizzard to talk to at all? That there is literally even a single person working on SC:R full time? Or even half time? Or even 1 day a week? This problem that you're trying to solve here isn't the problem at hand Yeah, the ticket was about the current issue. They are just tech support guys that are there just to communicate with users (gamers) and help people when they face technical issues. However, we don't have a sufficient way to communicate anything beyond that - even crucial and urgent problems such as the situation we've been in for half a month. From what I understood they don't have a way to communicate/collaborate between the teams. - I just provided my feedback in this direction. It's not a great customer experience when the team who supports you, don't have any way to escalate problems to other teams. They should fix their internal communication. But that's a story for another time. Glad everything looks fine now and we finally have a proper map pool for this ladder season. Thank you for explaining to me how tech support works, I do understand that. It seems you may not understand how TL works. My reply was not to you, but to a reply to your post (Baal's), suggesting they have people maintain some kind of contact with the community. To do that, you would have to have a team working on the game. They don't. The problem here isn't that "they don't communicate between the teams". You cannot communicate anything to a team that does not exist. Every time Blizzard fixes one of these issues, they've clearly just pulled some random person off another team, told them "go work on this today", they do, the problem gets resolved (if we're lucky), and they go back to their regularly scheduled duties (wherever those might be, it's certainly not SC:R). At this point we're up to about ~5 straight days of the whole userbase complaining to fix major server outages, and ~15 to fix them uploading a completely half-assed map pool. It's only gonna get worse from here, so strap in I guess.
It was more about expanding your answer in order to provide more clear picture to the rest of the community 
And to do so i just quoted your answer, cause it provides the additional information that we both seem to understand. Cheers!
P.S. and about the issue - I believe it's way more complex and there are plenty of problems that they need to look at. However, I do believe that internal communication can be crucial and Blizzard appear as an organization from the middle ages in this regard.
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Btw if we get on this road of arguing between each other we wont achieve anything. Not sure what did hurt your feelings mate.
Gl hf
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On September 23 2022 04:24 tec27 wrote:Show nested quote +On September 22 2022 23:00 WGT-Baal wrote:On September 22 2022 21:21 BlueStar wrote:The conversation continues: Maybe I should ask if there is any viable way for the community to escalate the issue because the developer team isn't doing their job (worded in a slightly better way :D)? If anyone has suggestions or ideas by the end of the day, please comment. you could ask them to forward to the developer too. But then also maybe ask if there is a way to setup some sort of trusted point of contact? I would nominate ZZZero for the foreign scene, I m sure Blizzard would know who he is. With an agreement of only specific topics permitted: map version, ladder reset, key battlenet problems. Build some trust and then eventually have ZZZero (+ any other they might feel is relevant, like the ASL or KCM folks) in the loop before a new ladder season to get the right map versions and not repeat the issue (this is the 2nd or 3rd time already). GL with that, may be PM ZZZero too to check he d be ok ^^ If they d like more people, I d be happy to help as well (I m the BWCL head admin + I am decent in Korean). I used to have good contacts with David Kim and Kim Phan (she was always phenomenal!) back in my WGT/WCG days but they both left and I dont have any contacts left. TL,DR: having a safe and trusted way to interact between the community and the blizzard developer in a way that s comfortable for Blizzard would be great, whatever the conditions and limitations they feel they need EDIT: Scan, or Jinjin: do you know if there is a similar push from the KR scene to get the ladder updated? Which part of any of this situation gives you any reason to believe there is someone inside of Blizzard to talk to at all? That there is literally even a single person working on SC:R full time? Or even half time? Or even 1 day a week? This problem that you're trying to solve here isn't the problem at hand
I am not sure why you are getting so worked up over this, there has to be a manager taking the decision to pull a dev from somewhere to reset the ladder, add the new maps (and fix those like yesterday). It makes financial sense for that person to get the map version reviewed by the community (no cost to themselves) before a release, instead of putting wrong maps and every time wasting tech support time, and more time from any dev pulled to fix it.
That manager is the person we d need to get in touch, it may be one way like the manager going "ok the next mappool is a,b,c. are the versions correct?" and that s it, but it would still be an improvement for everyone.
I dont expect there to be dev working on BW even 1 day a week, but we re not trying to reach a given dev, we re trying to reach management level.
Do note that I am not saying that Blizzard s current shambolic performance when it comes to BW is any good, but I'd like to believe there is even a tiny chance of some improvement. I concede this may be too optimistic on my part but it doesnt cost much to try. Worst case nothing comes of it and we re not in any worse a situation as currently.
At any case, things worked out this time and by next time SB may be so good as to make the point moot, I already love it for 2v2 and looking forward to channels etc for full CWs there.
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So actually the change is
Allegro y Metaverse x Nemesis y Neo Sylphid.
Thanks community, differents players from Perú where confuse about this recently change.
Know i understand
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Nice so they took out Metaverse and put in Sylphid?
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On September 24 2022 16:26 Dante08 wrote:
Nice so they took out Metaverse and put in Sylphid?
Allegro / Metaverse out
Neo Sylphid / Nemesis (ASL) in
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Wow I thought they wouldn't touch the map pool again till next year, nice!
If only we could get Eclipse and Polypoid out :/
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EPT![[image loading]](https://i.imgur.com/egSJJnC.jpg)
