5 ways Apple is like things I hate in people - Page 4

June 15: I order the Macbook Pro 15" with 7200RPM 500GB harddisk
June 29: I receive it and within minutes experience that it freezes and makes a beep. I ignore it for now
June 30: I start to realize that I can't use it properly if it's going to continue like that, and call Apple Care. They tell me to
do basic stuff, like restarting the computer and to take disk check, which I say I've already done. They say they will call back
with more information.
July 3: As I was really impatient and still hadn't heard from Apple, I called them again. They said that I could try to format the
hard disk and install Mac OSX Leopard again. I did this, but I still had the problem. I started to search around the internet to
try to find a solution. What I found was several websites reporting that people have experienced this problem, and a thread on
the Apple discussions forum that was 10 pages long, with many people posting in it. People conclude that there is a problem with
the Seagate Momentus 7200RPM 500GB hard drive.
July 4: I call Apple Support again and tell them that reinstalling Mac OSX didn't work, and that there are several people
experiencing this problem. They said that many people can lie on the internet, so I shouldn't trust that so many people have the
problem, and denied that there were a big problem with the harddisk. They said they were going to call me back with further info.
July 5-23: Many calls back and forth regarding the problem, nothing works. More people report the problem on the Apple discussions
forum, but Apple Support still denies that there is a problem.
July 24: An Apple Support employee sends me an email where he tells me to send him an audio recording where the freeze occurs, as
I told him on the phone that when the Macbook Pro froze when I was recording midi, you still could hear a freeze-sound on the
recording. I had deleted all the files, so I didn't have something to send right away, but I had found this site with more info on
the issue, so I sent that to him. It was this article that I sent: http://www.macnn.com/articles/09/07/09/macbook.pro.defect/ He
ignored the email completely.
July 28: Found a clip where the freeze happened and sent it to him. I received an email back saying that he would forward it to
his engineers.
July 29-August 3: Waiting...
August 4: I send a mail to Seagate, in hope that at least they can fix it since Apple just ignores the problem. A few hours later
I get an answer saying: "The drive is an OEM (Original Equipment Manufacturer) drive. This means that the warranty on the drive
lies under the Place of Purchase. If this is a MAC then the OEM is most likely Apple. I would suggest calling them. If there
is any upgrade or warranty they would be the provider." I ask if they have any tips, and tell them that Apple ignores the problem.
I get a reply from Seagate that tells me that Apple is aware of the issue and that they are working on a fix. The same day Apple
Support calls and asks for my email as they will send me a program that can find the problem. When asked, they still refused
that there was a problem with the hard drive. They send me Capture Data, an application that will find the problem. I send the
Capture Data file back on the same day. Also on the same day, I posted in a thread on the Apple discussions forum called "how to
screw up my macbook pro 13''". Being sick of this whole situation, I posted: "You wanna screw it up? Install a 7200RPM drive..."
I soon received an email that said that my post was removed. I first thought this was because of the word "screw", but the
thread had that word in it, and it wasn't deleted.
August 7: I get a call from Apple saying that I will get a new Macbook Pro 15". I am very happy with this solution.
August 15: The new Macbook Pro 15" was sent
August 20: Got the new Macbook Pro 15" and realize that it has the same problem. I start to call again...
August 27: A friend spills coffee on the table by the Macbook Pro. A little of it gets inside the USB port on the Macbook Pro,
I'm not noticing this at all.
November 9: Apple Support say that I should give it to Eplehuset in Trondheim for service. They don't find anything.
November 9-26: Calling, hoping to get a new machine.
November 27: Apple Support say that I should give it to Eplehuset for service again, and that Apple will call Eplehuset and guide
them to fix the problem. When I get it back I just rarely experience that the Macbook Pro freezes, but now it randomly shuts down.
January 26: I give my Macbook Pro to Eplehuset in Trondheim again, for service. At first they can't find and fix the problem, but
after a few days they find that there were spilled coffee on the mainboard. I was surprised at first, as I hadn't noticed that
coffee have been spilled, but said that they should change the mainboard, which cost me 11000NKR, about 1800USD. After I get it
back, I am convinced it would be fixed, as both the mainboard and harddrive have been replaced now. It still randomly shut down.
March 17: Gave it to Eplehuset Trondheim again. They found that the fans to cool down the machine didn't work properly, so the
machine overheated. I took back the machine, as I thought I would get a new one from Apple.
March 25: Called Apple, and they said that I had to give it to Eplehuset again, and that Apple would guide the technicians at Eplehuset to fix it. Gave it to Eplehuset, still haven't been fixed.

To be continued...