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Blogs > SirJolt
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SirJolt
Profile Blog Joined October 2009
the Dagon Knight4011 Posts
January 12 2010 22:46 GMT
#1
I have some issues with the phone, not just the ones on desks or the ones that might quaintly be ascribed the name “telephone” if left lying around on the desk of an old person, but even my own phone (a pleasant little Android device) sees me happy enough to text, mail or use Twitter, but at the moment I’m required to take a call I suffer a kind of neural paralysis.

It’s hard to explain; I am, in writing at least, a fairly eloquent young man, and while that tends not to extend directly into real life, I do fairly well at the few events every couple of months that my work requires me to attend. I’m happy to sit and talk to people, dance, joke, whatever people like really… as long as I don’t need to make a call.

I’m not sure if there’s some deep-seated psychological issue with it, though anybody looking hard enough could probably find something wrong enough with me that my practical incapability when it comes to long-distance conversation would seem a kind of mental disability. Still, there’s really no excuse for the extent to which I lose the run of myself on the phone.

The reason I bring all of this up is that, as part of my work today, I was asked to ring a bundle of web designers about a tender to redesign my company’s blog. It’s not a massive deal, they’ve all been sent the brief, we’re just trying to hurry them along and get quotes for the price. All I had to do was ring them, ask them if they could send us a quote before the end of the week, and move on to the next one down the list.

While I was putting this off, I developed an elaborate filing system so that I could keep track of everyone I’d called and what their responses had been (on the off-chance that one had a quote already prepared and was happy to tell me about it over the phone). I’ve been given out to about not using my second monitor at work, so I used it for my new filing system.

[image loading]


What follows is a rough transcription of the series of events as they unfolded:

So, I pick up the phone… slowly stare at the keypad and realise that all of the instructions are in Norwegian. “That’s alright,” I thought, “I can manage to put it on speaker and dial that way, no bother.”

I dial the first company on the list, a woman answers. Unprepared and suddenly flustered, I panic and respond in a way perhaps best described using terms like any-Hugh-Grant-character-from-the-mid-nineties. When you’re Hugh Grant, the stammering uncertainty is cute… when you’re a man looking to get details of a contract, things start to go downhill steadily.

Indeed, things deteriorated so rapidly that, without thirty seconds having passed, I’m quite sure I’d apologised about four times, for different things. I had yet to ask exactly when we could expect a quote from them. The woman on the phone begins to tell me the details of how she would approach the page redesign, my eyes glaze over…

About forty-five seconds later, I realise she has stopped speaking. I can’t remember the last thing she said, it may have been a question. I search my mind, desperately hunting for the last thing she said, but it’s not there. I had, in my lack of attention, focussed the entirety of my mental faculties on attempting to decode the Norwegian phrase now pulsing across the screen of my phone.

“Trebbe i Trask!” It implores me. The letters are bold, black on green, they have a tiny shadow. I focus on the minutia as the seconds stretch out endlessly. She says something again, but I am by now so panicked that I manage not to understand her accent.

The phone blinks, “Trebbe i Trask,” and the text starts scrolling from left to right, its shadow following the jerky progression across the two-inch-wide screen. I open my mouth, and before I can think to say anything, my brain registers a total nervous panic… I feel it as much as I hear it then, my mouth shaping the words as though I’ve known them all my life, guessing at an accent I can’t possibly have ever encountered before,

“Trebbe i tras-“ I get most of the way through the third word before suddenly blacking out. I am left with no memory of our phone call, but when I start to come back around, I’m horrified to find that I’m still talking, smoothly and evenly, using the kinds of words that normal people might use on the phone, at the kind of speed a normal person might.

I close the conversation by giving her my phone number, realising in a cold and detached manner that I’m condemning myself to answering the phone to this woman again, without knowing whether or not it’ll be business related.

To cut a long story short, I need some kind of phone counselling.

Also, I think I might be engaged now.


***
Moderator@SirJolt
Atom Cannister
Profile Blog Joined April 2009
Germany380 Posts
January 12 2010 23:00 GMT
#2
That was a funny one.

I liked it a lot.

Counselling????? pffffft, work in a call center for a couple of months!
...
seppolevne
Profile Blog Joined February 2009
Canada1681 Posts
January 12 2010 23:02 GMT
#3
Black out more often, your subconscious seems to have no problem on the phone.

Maybe you could practice with friends?
J- Pirate Udyr WW T- Pirate Riven Galio M- Galio Annie S- Sona Lux -- Always farm, never carry.
SirJolt
Profile Blog Joined October 2009
the Dagon Knight4011 Posts
January 12 2010 23:04 GMT
#4
Atom, didn't you work in a call centre and say it destroyed your mind and sense of self worth?

Maybe I should black out more. I wonder if it happens every time I try to speak Norwegian
Moderator@SirJolt
Pokebunny
Profile Blog Joined June 2008
United States10654 Posts
January 13 2010 00:19 GMT
#5
Hahaha...

sounds a bit strange, never heard of this. :|
Semipro Terran player | Pokebunny#1710 | twitter.com/Pokebunny | twitch.tv/Pokebunny | facebook.com/PokebunnySC
SirJolt
Profile Blog Joined October 2009
the Dagon Knight4011 Posts
January 13 2010 00:27 GMT
#6
I'm not sure it's a normal or regular thing, it's just something that I seem to have developed over time.

I used to work as a journalist, hated doing phone interviews, so I'd avoid it for as long as possible and they were always a bit of a headache. Before I knew it I couldn't order a takeaway without seeing if I could get someone else to do it first
Moderator@SirJolt
d3_crescentia
Profile Blog Joined May 2009
United States4054 Posts
Last Edited: 2010-01-13 02:42:49
January 13 2010 02:40 GMT
#7
seriously? prepare beforehand (written list of questions or talking points), take notes, and don't put things off. I have this problem every now and then even in just everyday conversation, let alone work; having a notepad/pen helps you pay attention and remember things better. obviously I can't walk around and have casual conversation with people taking notes, but in work situations just take the time to prepare beforehand and you should be better off.
once, not long ago, there was a moon here
Faronel
Profile Blog Joined July 2008
United States658 Posts
Last Edited: 2010-01-13 03:50:11
January 13 2010 03:50 GMT
#8
Yea d3 crescentia is right.

Think before you speak! A lot of the time, I write something down and just read off of it as a basis for the whole conversation. Treat it like public speaking:

-write bullet points down for main ideas
-never go in unprepared
-imagine the listener in his/her underwear (jk)
C'est la vie...
NrG.Bamboo
Profile Blog Joined December 2006
United States2756 Posts
January 13 2010 05:12 GMT
#9
Other than me completely hating talking on the phone with anyone, this seems pretty odd D: I seem to freeze up a lot in regular conversation, however. It's just not that serious in my opinion, just makes me look kind of stupid sometimes.
I need to protect all your life you can enjoy the vibrant life of your battery
meeple
Profile Blog Joined April 2009
Canada10211 Posts
January 13 2010 05:30 GMT
#10
I ignore the phone as much as possible... and don't own a cell. I am so much better at thinking it out before I say it if I write it down...
SirJolt
Profile Blog Joined October 2009
the Dagon Knight4011 Posts
January 13 2010 12:51 GMT
#11
Thanks for the advice all; I like the idea of keeping a list of bullet points before I go into a conversation best, so I'll try that later on today when I need to call people again
Moderator@SirJolt
SirJolt
Profile Blog Joined October 2009
the Dagon Knight4011 Posts
January 13 2010 16:40 GMT
#12
Small update:

I just got off the phone with a crowd of web developers, went in with a plan, knew what I'd be asking for and had some bullet points. I was major nervous, but it went way better. Think I'll be able to get through the last of them today and be all done by tomorrow.

Massive thanks for the suggestions
Moderator@SirJolt
NrG.Bamboo
Profile Blog Joined December 2006
United States2756 Posts
Last Edited: 2010-01-14 00:00:42
January 14 2010 00:00 GMT
#13
Nice, good to hear man!

Good luck ^___^ stay confident!
I need to protect all your life you can enjoy the vibrant life of your battery
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