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Hey guys, I was wondering how long your RMA process has taken in the past if you're been unfortunate enough to have had to return your product within the 1 year warranty they have.
I initially sent in my headset back on the 19th of september through fedex and this dude randall was pretty good on responding within a day or two to my questions, if I had one.
As of now, however, its been nearly a month and I haven't gotten a response for over 2 weeks with this guy has not even given me a tracking number or even a simple response to my curiousity over whether or not they've even sent the package on its way toward my address.
I know this RMA process isn't instant and they probably have a small RMA team based their lack of a phone-line for customer service. But If this takes mores than 2 weeks longer without a simple response or update, I'm probably gonna make a similar thread on several other websites.
I dunno, I'm kinda bummed out 'cause I didn't think this process would take over a month as they told me it would only take 2 weeks max.
In case anybody wants to see, here is their last response from the 28th of september.
User (customer)
So you guys said i'd get a tracking number this past thursday. I was wondering what happened to that since its saturday morning now.. Thanks!
September 28, 2013 03:27 am
User photo Randall B
SteelSeries support
Mike
We are just waiting to hear back from the warehouse with your tracking number. Once we receive it, we will update this ticket ASAP with the info. Thanks a bunch for your patience throughout this process!
Regards,
Randall B
SteelSeries
September 28, 2013 01:31 pm
No response since then despite my several inquiries. Kind of losing hope in these guys...
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I've had to RMA a Kingston SSD drive before. It took a lot of prompting to get them to send me the shipping label (a lot of double e-mails). After the receiving the shipping label, it only took a day for them to ship it back out to me.
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SoCal8910 Posts
I've been trying to get my headset working since April. I sent it in and was without it until the beginning of August and when I received it back, I still had the same problem (it isn't being recognized by their software).
I will not be buying a steelseries product ever again.
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wow thats pretty crappy...thanks for the reply guys and I'll keep this thread updated with a followup to see if they right their wrong. Thanks again for "random internet support" or whatever you want to call it 
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Yeah no worries. Just be aggressive with them even if you feel like a complete jerk. Otherwise, they'll focus on the other customers who are being aggressive and push your file away.
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I got my headset RMA'd pretty fast. Took less than 2 weeks. From what I've heard they're more efficient in europe, and they actually give longer warranties on their stuff in europe for some reason.
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SoCal8910 Posts
On October 19 2013 11:46 Imaybackstab wrote:wow thats pretty crappy...thanks for the reply guys and I'll keep this thread updated with a followup to see if they right their wrong. Thanks again for "random internet support" or whatever you want to call it
they sent me a keyboard as a token of their apology, however my headset is still unfunctional with their software.
On October 19 2013 14:21 wptlzkwjd wrote:
Yeah no worries. Just be aggressive with them even if you feel like a complete jerk. Otherwise, they'll focus on the other customers who are being aggressive and push your file away.
I've gone from sending them messages every time they have responded to once a week to once every couple of days. they respond when they feel like it i suppose. and I had the same guy for my RMA as OP, so im guessing they're very short staffed which doesn't make for happy customers.
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Well Its been some more time. No word on my RMA and the package definitely hasn't arrived. I'm kind of at a loss for words of what to do.
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Just to clarify, I'm not even sure if they even sent anything as of yet, which I doubt they did as they gave no tracking number. Thanks Steelseries, I'll definitely be buying more of your products!
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Took them more than a month to replace my product and I received the replacement item today and to say that I am disappointed is an understatement. I am devastated!!!!
Numerous of things:
1. It looks ENTIRELY DIFFERENT than the one I purchased.
2. The one I purchased is color yellow with Navi logo on each ear, this one is orange without any markings on each ear
3. It is dirty as HELL, mine looks more new!!!!!
4. It is SMALL!!!! wearing it in my head makes me hit the top most VERY UNCOMFORTABLE
5. Even the logo at the top is different
6. Biggest issue is "IT IS VERY VERY VERY QUIET!" The ear phones from my iphone sounds a lot BETTER, It seems like this ISN'T even the same product!!!!!
7. I does NOT look like a FULL HEADSET!!!! MEDIUM HEADSET???
8. I had to pay for taxes and shipping for this very ugly and very ugly sounding cheap looking product
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I feel very sorry for you! But I am not very suprised since I can share similiar experiences with steelseries customer "support". Just write them an e-mail and tell them, that you will never buy any steelseries products, you will tell all the people you know not to buy steelseries products and you will post it in different forums. This might help. Or just buy logitech products. Their customer support is very good.
peace
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Canada4481 Posts
This thread reminded me to bitch at Linksys for not having refunded me yet despite charging me for a product I gave back to them to have replaced. It's been 3 months now =\ Thanks.
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Have you had any luck in contacting steel series Imaybackstab? I sent in a head set about 13 business days ago (almost three weeks), and have not even been told if they have received it. CP tracking is telling me that it has been delivered but thats it. I have read a lot of unhappy threads from waiting customers regarding SS's RMA process, so my hopes of getting my product any time soon have been sidelined. I just want to know if they have received it.
Have you found a more efficient way to contact them?
I am really disappointed. Was planning on buying more SS product over the holidays but I have decided to do my shopping elsewhere. Companies as big as SS should be more responsible in dealing with their current customer base.
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I've now been waiting a month since my headset was approved for an RMA, and haven't yet even gotten the shipping label, I've sent two messages thus far, and neither of them has been answered. Doesn't really feel like its any faster in Europe..
I'm really disappointed with their customer service, should have thrown my 200€ at some other headset :I
I must say, tho, that if it worked properly Steelseries Siberia elite would be by far the best headset I've ever gotten my hands on.
Again, too bad their crappy customer service ruins the otherwise good image i have of em, and I really cant recommend any of my friends to buy anything from them after this >:I
Rawr.
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EPT
