EPTBlizzard's customer service is completely automated - Page 2
| Forum Index > SC2 General |
tofucake
Hyrule19268 Posts
| ||
|
ProTech1
38 Posts
On October 29 2024 22:30 Balnazza wrote: I mean I can save you the trouble if that helps: 1)Neither the Balance Council nor Blizzard will do anything about this. The Balance Council can't, Blizzard won't. They wouldn't even do it if they still were invested, because Blizzard has never "fixed" external programs. They either ban them or let them be. 2)I'm still not convinced that this is targeted. Could really just be that you run into the bigger playerbase of e.g. Brazil a lot, who has banned all the servers you want to play on. 3)You could probably save yourself the time to complain about this and just unblock all servers. Would immediately help you with the range of players you can get. 4)This is just me being a former forum administrator myself, but your Thread-name is horrible and has nothing to do with your actual problem. I've included a short video in the OP explaining how this works. It should be pretty clear cut on how it can be used to target people. Unblocking all the servers doesn't fix the problem, which is the main reason why this is a huge problem. The issue is MMR, if someone is queueing at or around the same MMR, it doesn't matter if you're playing 1v1 2v2 3v3 or 4v4, the method can be used to target anyone. However, in 1v1 it's much less of an issue due to the volume of players. Unfortunately, once you get to about top 100 gm MMR, the method can be used and I run into it very frequently. In fact in a very recent vod, I queued into the same player 18 times in a row in 1v1, before i gave up and started smurfing. | ||
BisuDagger
Bisutopia19399 Posts
On October 29 2024 22:30 tofucake wrote: The reference is older than that https://www.youtube.com/watch?v=xibUoGUcjc4 ^ and I'm definitely a short 6'3 popsicle. | ||
|
WombaT
Northern Ireland27478 Posts
On October 29 2024 21:54 JimmyJRaynor wrote: When people don't like me I sometimes let them win the game at the end. Usually, they end up liking me. If a few ladder points makes them happy... they can have them. I don't care about ladder points.. i just want some fun times. Also, It makes it far less likely that they will dodge me next time. If I face the same opponent 4 games in a row and I won the first 3 I always give my opponent the 4th game at the end. I find I make a lot less ladder enemies that way. Man I wish I ran into more like you haha :p | ||
|
Balnazza
Germany1383 Posts
On October 29 2024 22:32 ProTech1 wrote: I've included a short video in the OP explaining how this works. It should be pretty clear cut on how it can be used to target people. Unblocking all the servers doesn't fix the problem, which is the main reason why this is a huge problem. The issue is MMR, if someone is queueing at or around the same MMR, it doesn't matter if you're playing 1v1 2v2 3v3 or 4v4, the method can be used to target anyone. However, in 1v1 it's much less of an issue due to the volume of players. Unfortunately, once you get to about top 100 gm MMR, the method can be used and I run into it very frequently. In fact in a very recent vod, I queued into the same player 18 times in a row in 1v1, before i gave up and started smurfing. No offense, but the problem is so "huge" that literally no one except you is complaining. Just because you complain for it in three threads over 2-3 months doesn't increase the size of the problem. But again, that's irrelevant. No one will "fix" this problem for you. On October 29 2024 22:30 tofucake wrote: The reference is older than that https://www.youtube.com/watch?v=xibUoGUcjc4 I'm tremendously dissappointed in myself that I didn't recognize the reference. I seriously need to rewatch the Fifth Element asap  | ||
|
ProTech1
38 Posts
On October 30 2024 00:21 Balnazza wrote: No offense, but the problem is so "huge" that literally no one except you is complaining. Just because you complain for it in three threads over 2-3 months doesn't increase the size of the problem. But again, that's irrelevant. No one will "fix" this problem for you. I'm tremendously dissappointed in myself that I didn't recognize the reference. I seriously need to rewatch the Fifth Element asap Oh i'm very well aware that no one will fix this issue, however because there is a lot of waves being made in the starcraft realm this is a very good time to make a post about. In the off-chance that someone is in fact reading these forums it can potentially reach someone who can understand the issue and get it fixed. I'm not really sure what you're arguing. If they game company doesn't patch or fix something like this it's eventually going to turn into a huge issue. | ||
|
WombaT
Northern Ireland27478 Posts
What is even the solution? You want to be able to block servers, for legitimate QoL reasons, ok fair enough. But you’re having issues from other people blocking servers? | ||
|
ProTech1
38 Posts
On October 30 2024 01:01 WombaT wrote: Why would it turn into a huge issue? What is even the solution? You want to be able to block servers, for legitimate QoL reasons, ok fair enough. But you’re having issues from other people blocking servers? You should watch the video I edited into the OP. Let's say for example you're at 4000 MMR, and start playing the game. All I need to do is send you a message to see your search box, and queue up at the same time you are, and unless you find a different player your game will never start. Other games such as league of legends and CSGO have already had this type of trolling, the issue would be for the game company to follow suite and implement the same preventive measures. | ||
|
Balnazza
Germany1383 Posts
And it won't turn into a "huge issue", because if it could, it already would have happened. It is a niché-problem at best, if even at all tbh | ||
|
ProTech1
38 Posts
On October 30 2024 01:09 Balnazza wrote: As I said before: Nothing will happen, but if something by chance would happen, it would be Blizzard just banning server-blocking. And it won't turn into a "huge issue", because if it could, it already would have happened. It is a niché-problem at best, if even at all tbh Then perhaps you don't know how easy the process is. I would suggest watching the video in the OP to get a better understanding of how easy it is to do. | ||
|
WombaT
Northern Ireland27478 Posts
On October 30 2024 01:03 ProTech1 wrote: You should watch the video I edited into the OP. Let's say for example you're at 4000 MMR, and start playing the game. All I need to do is send you a message to see your search box, and queue up at the same time you are, and unless you find a different player your game will never start. Other games such as league of legends and CSGO have already had this type of trolling, the issue would be for the game company to follow suite and implement the same preventive measures. Ok that seems reasonable, although I will still say I think it’s a very niche issue | ||
|
ProTech1
38 Posts
On October 30 2024 01:17 WombaT wrote: Ok that seems reasonable, although I will still say I think it’s a very niche issue It's niche for now, but as I mentioned previously in the thread there are in fact other streamers who deal with the same thing. They're just not big streamers, so it isn't real. The point being (if you watched the video) it's a clear problem that shouldn't exist in the game, niche or not. I'd also like to point this out, when you get dirt bags using hacks, or functions like this if you give them an inch they are going to take a mile. It's better for the longevity of the game if they address it sooner rather than later. | ||
|
WombaT
Northern Ireland27478 Posts
On October 30 2024 01:24 ProTech1 wrote: It's niche for now, but as I mentioned previously in the thread there are in fact other streamers who deal with the same thing. They're just not big streamers, so it isn't real. The point being (if you watched the video) it's a clear problem that shouldn't exist in the game, niche or not. I'd also like to point this out, when you get dirt bags using hacks, or functions like this if you give them an inch they are going to take a mile. It's better for the longevity of the game if they address it sooner rather than later. So what is your proposed solution? It’s literally a niche problem because people are using this 3rd party program, yourself included and you don’t like the negative externalities of it. So, perhaps yes Blizzard implements something better to mitigate unplayable lag, what’s that look like? | ||
|
ProTech1
38 Posts
On October 30 2024 01:40 WombaT wrote: So what is your proposed solution? It’s literally a niche problem because people are using this 3rd party program, yourself included and you don’t like the negative externalities of it. So, perhaps yes Blizzard implements something better to mitigate unplayable lag, what’s that look like? Well I'm not a programmer so I'm not exactly sure what could be done. What I do know is that if I'm playing League of Legends, and I decline a queue, get disconnected, or simply exit the program during pick/ban I'm put into a " low priority " queue. The reason they introduced this is to combat the exact issue that I'm currently experiencing in SC2. | ||
|
Cyro
United Kingdom20345 Posts
I use this program to block Brazil, Central, and East servers. Most players are on those servers; you're blocking your own matches. Unblock them and the problem will go away. You could also choose to play on a different region. What I do know is that if I'm playing League of Legends, and I decline a queue, get disconnected, or simply exit the program during pick/ban I'm put into a " low priority " queue. You want blizzard to put you into a low priority queue because you're disconnecting repeatedly from your games due to blocking IP's in your firewall? | ||
|
Balnazza
Germany1383 Posts
On October 30 2024 01:47 ProTech1 wrote: Well I'm not a programmer so I'm not exactly sure what could be done. What I do know is that if I'm playing League of Legends, and I decline a queue, get disconnected, or simply exit the program during pick/ban I'm put into a " low priority " queue. The reason they introduced this is to combat the exact issue that I'm currently experiencing in SC2. The reason they introduced this has nothing to do with "attacking" people. It was just an evolution from the former structure, in which you got timedout for 20 minutes or something like that. Has nothing to do with dodging servers or streamsniping anyone, it is just about forcing people to not insta-leave when they don't get their prefered champ, role or opponent. Not sure how a "low priority queue" would even work in your case. I have no idea about 2v2, but if the ladder is really that small, even low priority will just eventually put you against the same players anyway, because there literally are none other to queue you against. Especially not if you yourself are in a low-prio because of server-blocking | ||
Mizenhauer
United States1972 Posts
| ||
|
bela.mervado
Hungary418 Posts
The system might be similar to map vetos, they do not guarantee that you never play on vetoed maps, but will try to avoid those. so high ping / unaccessible server might just mean a very low weight while trying to finding good matches with highest weights. The trick is, if a server is really unaccessible because of a firewall rule, the game won't start. So a malicious user with high mmr could block all server IPs and still get matched, and fuck with another high mmr dude, no matter what pings/blocks the other has. If the above assumptions are correct, the solution is not ProTech unblocking all servers. This can be demonstrated by actually starting the stream, having a few disconnects then unblocking all servers (off stream). If there really is an idiot playing with ProTech's nerves, the games will continue to fail to start. (On the other hand, if suddenly there would be a high mmr match, that could mean the other guy is not malicious, but also has some server blocks, which weren't compatible with each other). If the above assumptions are correct, the solution would be to actually fix the match making system to not match users who does not have compatible server preferences/accessibility. And add server block to the game UI while we're at it. I know, I know, won't happen. | ||
|
Cyro
United Kingdom20345 Posts
So a malicious user with high mmr could block all server IPs and still get matched It seems a stretch, because every person complaining has servers blocked. Nobody has ever demonstrated this issue or AFAIK even experienced it without blocking servers on their end. | ||
|
bela.mervado
Hungary418 Posts
On October 30 2024 07:26 Cyro wrote: It seems a stretch, because every person complaining has servers blocked. Nobody has ever demonstrated this issue or AFAIK even experienced it without blocking servers on their end. I have no idea, haven't heard of this issue before, never used this tool, never needed. Can be explained by a high mmr dude sitting in a badly connected region. Not hard to test tho (for Protech to enable all servers and see what happens). | ||
| ||
