EPTOliveira unable to attend ESL Summer + ESL response - Page 5
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Update: ESL's Alex007 has given an official response: https://tl.net/forum/starcraft-2/612805-oliveira-unable-to-attend-esl-summer?page=5#93 | ||
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Vindicare605
United States16123 Posts
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geokilla
Canada8249 Posts
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Comedy
469 Posts
On June 14 2023 22:21 geokilla wrote: Why are there so many new accounts posting here? its standard when there's a chinese issue. likely it got posted on a chinese community website and then the flood gates are open. | ||
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AzAlexZ
Australia3303 Posts
ESL get your shit together, this is beyond disappointing and unprofessional | ||
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Creager
Germany1942 Posts
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Evilmj
China103 Posts
On June 14 2023 22:21 geokilla wrote: Why are there so many new accounts posting here? Usually, players in the Chinese community will browse tl forums, but they are more used to having discussions in the Chinese community. But apparently, the discussion of this visa incident in the Chinese community will not be seen by esl, so they choose not to just look at tl forums. | ||
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Gina
241 Posts
But if it just means they decided to pretend nothing is happening, then this is ridiculously unprofessional. | ||
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WGT-Baal
France3496 Posts
On June 14 2023 18:57 cosmo331 wrote: This deeply embarrassing news clearly shows how disorganized and incompetent the ESL is. The world champion and his legendary run is indisputably the biggest story in SC2 recently, and getting the champion himself to the event should obviously be the top priority of the ESL to make this tournament more popular and successful. And yet they still managed to mess this up by doing everything wrong: 1. They could make the online regionals a couple of days earlier so that there's plenty of time for everything - THEY DIDN'T 2. They could, like someone said, have the invitations prepared before the regionals and send them immediately after they know whom to invite - THEY DIDN'T 3. They could have signed the invitations and sent them in the day after the event - THEY DIDN'T 4. Even if the invitation letters are delayed, they could still make it up by using the Express Mail Service, but guess what? THEY STILL DIDN'T Seriously ESL, are you capable of doing anything properly? Where is your 20+ yrs experience in organizing esports events? I don't understand. the number of years of experience is not always relevant, because in this case it s close to 20 years of messing up and being disorganised, they are expert at it by now. ESWC was also usually a big mess as opposed to WCG (in the yesteryears) | ||
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WombaT
Northern Ireland27026 Posts
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Master of DalK
Canada1803 Posts
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bulldozer06701
160 Posts
On June 15 2023 01:09 Master of DalK wrote: big yikers if what hyperion said is true (which i am inclined to believe) what did he say? [edit: ah yes, it's post #11 in this thread] | ||
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Gina
241 Posts
Hyperion explaining the whole with dates, when the event ended, when the invitation should have been sent and was actually sent, and how ESL didn't manage to speed up the process in Swedish embassy as they themselves expected. Oliveira just being nice and urging everybody to be reasonable and not overreact  basically already looking forward to Gamers8 | ||
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Alex007
Ukraine211 Posts
As a Product Manager responsible for ESL SC2 Pro Tour, I would like to jump in here, clarify what happened and what are we going to do for this to never happen again. Firstly, before I jump into actual stuff, I would like to make a deep apology to the entire community - we ourselves are big SC2 fans and we are equally upset about Oliveira and Coffee not being able to attend the event. We know that this is extremely frustrating for the players, for the fans and for the whole community. For me it doesn't matter if it's 10% our fault vs 90% unfortunate set of events or the exact opposite - I treat this as my personal mistake as it is clear that we could have handled this situation better. Moving to the actual stuff, this is what happened: 1. Oliveira had locked in his slot on May 21st, Coffee has technically locked in his slot on May 25th but it was still obvious on May 21st that he's gonna get the slot. 2. Our invitational letters have been prepared within two days, then printed and signed within the next day and then sent on May 25th. 3. The person working for the parcel service assured us that they were going to use the fastest possible way of delivery. We were told that the package was set to arrive in China on May 31st at latest. 4. The package has indeed arrived in China on May 31st but was stuck at customs and therefore reached out its destination too late. 5. We contacted the embassy to try speed up the visa application process for Oliveira and Coffee, but this is not the area where any result can be guaranteed - and this didn't work out this time. So, what am I going to do for this to never happen again. I feel the biggest mistake from our side was actually waiting for the outcome of the Regionals to start sending the invitational letters - for the Winter finals in Atlanta and onwards, our plan will be to gather players' applications as early as possible and start sending the invitational letters 2 months in advance before the event. Whatever happens with customs, parcel services, embassies and any other stakeholders, we should be in a much safer spot than with the approach we've taken for the Summer season. Lastly, I would still like to clarify that we need to respect the tournament integrity and we absolutely cannot allow any players to participate in the Summer finals remotely as this decision will harm every other player attending the event and create an unfair competitive envinronment. Coffee and Oliveira not receiving the letter in time is the mistake we cannot fix and I'm as disappointed about this as you all are. With all this said, the whole team is working really hard to bring the best possible show to life and I hope you will still enjoy our Summer finals starting on Friday. Thank you! | ||
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yubo56
690 Posts
On June 15 2023 06:52 Alex007 wrote: Hello, As a Product Manager responsible for ESL SC2 Pro Tour, I would like to jump in here, clarify what happened and what are we going to do for this to never happen again. Firstly, before I jump into actual stuff, I would like to make a deep apology to the entire community - we ourselves are big SC2 fans and we are equally upset about Oliveira and Coffee not being able to attend the event. We know that this is extremely frustrating for the players, for the fans and for the whole community. For me it doesn't matter if it's 10% our fault vs 90% unfortunate set of events or the exact opposite - I treat this as my personal mistake as it is clear that we could have handled this situation better. Moving to the actual stuff, this is what happened: 1. Oliveira had locked in his slot on May 21st, Coffee has technically locked in his slot on May 25th but it was still obvious on May 21st that he's gonna get the slot. 2. Our invitational letters have been prepared within two days, then printed and signed within the next day and then sent on May 25th. 3. The person working for the parcel service assured us that they were going to use the fastest possible way of delivery. We were told that the package was set to arrive in China on May 31st at latest. 4. The package has indeed arrived in China on May 31st but was stuck at customs and therefore reached out its destination too late. 5. We contacted the embassy to try speed up the visa application process for Oliveira and Coffee, but this is not the area where any result can be guaranteed - and this didn't work out this time. So, what am I going to do for this to never happen again. I feel the biggest mistake from our side was actually waiting for the outcome of the Regionals to start sending the invitational letters - for the Winter finals in Atlanta and onwards, our plan will be to gather players' applications as early as possible and start sending the invitational letters 2 months in advance before the event. Whatever happens with customs, parcel services, embassies and any other stakeholders, we should be in a much safer spot than with the approach we've taken for the Summer season. Lastly, I would still like to clarify that we need to respect the tournament integrity and we absolutely cannot allow any players to participate in the Summer finals remotely as this decision will harm every other player attending the event and create an unfair competitive envinronment. Coffee and Oliveira not receiving the letter in time is the mistake we cannot fix and I'm as disappointed about this as you all are. With all this said, the whole team is working really hard to bring the best possible show to life and I hope you will still enjoy our Summer finals starting on Friday. Thank you! Thanks for the clarification! The timeline makes a lot of sense, and while it definitely does suck, it seems like it came down to a lot of unavoidable delays adding up. I do think the proposal to send out invitations early also makes a lot of sense in the future. I guess sometimes it takes things breaking for us to realize that they need fixing, and as long as things are fixed promptly and well then not much more can be asked. It would be great if there were some other way to recognize Oliveira and Coffee's qualifications though (e.g. seeding, or EPT points commensurate with a Ro16 finish, which they would be guaranteed if they actually made it to the event)? | ||
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Vindicare605
United States16123 Posts
So, what am I going to do for this to never happen again. I feel the biggest mistake from our side was actually waiting for the outcome of the Regionals to start sending the invitational letters - for the Winter finals in Atlanta and onwards, our plan will be to gather players' applications as early as possible and start sending the invitational letters 2 months in advance before the event. Whatever happens with customs, parcel services, embassies and any other stakeholders, we should be in a much safer spot than with the approach we've taken for the Summer season. Is anyone else surprised that they weren't already doing this? | ||
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desuduesdeus
Germany18 Posts
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Gina
241 Posts
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Brutaxilos
United States2633 Posts
On June 15 2023 06:52 Alex007 wrote: Lastly, I would still like to clarify that we need to respect the tournament integrity and we absolutely cannot allow any players to participate in the Summer finals remotely as this decision will harm every other player attending the event and create an unfair competitive envinronment. Coffee and Oliveira not receiving the letter in time is the mistake we cannot fix and I'm as disappointed about this as you all are. If GSL can allow Bunny to play remotely for an offline cup, so can ESL. | ||
Nakajin
Canada8990 Posts
On June 15 2023 06:52 Alex007 wrote: Hello, As a Product Manager responsible for ESL SC2 Pro Tour, I would like to jump in here, clarify what happened and what are we going to do for this to never happen again. Firstly, before I jump into actual stuff, I would like to make a deep apology to the entire community - we ourselves are big SC2 fans and we are equally upset about Oliveira and Coffee not being able to attend the event. We know that this is extremely frustrating for the players, for the fans and for the whole community. For me it doesn't matter if it's 10% our fault vs 90% unfortunate set of events or the exact opposite - I treat this as my personal mistake as it is clear that we could have handled this situation better. Moving to the actual stuff, this is what happened: 1. Oliveira had locked in his slot on May 21st, Coffee has technically locked in his slot on May 25th but it was still obvious on May 21st that he's gonna get the slot. 2. Our invitational letters have been prepared within two days, then printed and signed within the next day and then sent on May 25th. 3. The person working for the parcel service assured us that they were going to use the fastest possible way of delivery. We were told that the package was set to arrive in China on May 31st at latest. 4. The package has indeed arrived in China on May 31st but was stuck at customs and therefore reached out its destination too late. 5. We contacted the embassy to try speed up the visa application process for Oliveira and Coffee, but this is not the area where any result can be guaranteed - and this didn't work out this time. So, what am I going to do for this to never happen again. I feel the biggest mistake from our side was actually waiting for the outcome of the Regionals to start sending the invitational letters - for the Winter finals in Atlanta and onwards, our plan will be to gather players' applications as early as possible and start sending the invitational letters 2 months in advance before the event. Whatever happens with customs, parcel services, embassies and any other stakeholders, we should be in a much safer spot than with the approach we've taken for the Summer season. Lastly, I would still like to clarify that we need to respect the tournament integrity and we absolutely cannot allow any players to participate in the Summer finals remotely as this decision will harm every other player attending the event and create an unfair competitive envinronment. Coffee and Oliveira not receiving the letter in time is the mistake we cannot fix and I'm as disappointed about this as you all are. With all this said, the whole team is working really hard to bring the best possible show to life and I hope you will still enjoy our Summer finals starting on Friday. Thank you! Thanks for the answer and your work. We complain because we care ^^ | ||
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Glorfindelio
223 Posts
On June 15 2023 06:52 Alex007 wrote: Hello, As a Product Manager responsible for ESL SC2 Pro Tour, I would like to jump in here, clarify what happened and what are we going to do for this to never happen again. Firstly, before I jump into actual stuff, I would like to make a deep apology to the entire community - we ourselves are big SC2 fans and we are equally upset about Oliveira and Coffee not being able to attend the event. We know that this is extremely frustrating for the players, for the fans and for the whole community. For me it doesn't matter if it's 10% our fault vs 90% unfortunate set of events or the exact opposite - I treat this as my personal mistake as it is clear that we could have handled this situation better. Moving to the actual stuff, this is what happened: 1. Oliveira had locked in his slot on May 21st, Coffee has technically locked in his slot on May 25th but it was still obvious on May 21st that he's gonna get the slot. 2. Our invitational letters have been prepared within two days, then printed and signed within the next day and then sent on May 25th. 3. The person working for the parcel service assured us that they were going to use the fastest possible way of delivery. We were told that the package was set to arrive in China on May 31st at latest. 4. The package has indeed arrived in China on May 31st but was stuck at customs and therefore reached out its destination too late. 5. We contacted the embassy to try speed up the visa application process for Oliveira and Coffee, but this is not the area where any result can be guaranteed - and this didn't work out this time. So, what am I going to do for this to never happen again. I feel the biggest mistake from our side was actually waiting for the outcome of the Regionals to start sending the invitational letters - for the Winter finals in Atlanta and onwards, our plan will be to gather players' applications as early as possible and start sending the invitational letters 2 months in advance before the event. Whatever happens with customs, parcel services, embassies and any other stakeholders, we should be in a much safer spot than with the approach we've taken for the Summer season. Lastly, I would still like to clarify that we need to respect the tournament integrity and we absolutely cannot allow any players to participate in the Summer finals remotely as this decision will harm every other player attending the event and create an unfair competitive envinronment. Coffee and Oliveira not receiving the letter in time is the mistake we cannot fix and I'm as disappointed about this as you all are. With all this said, the whole team is working really hard to bring the best possible show to life and I hope you will still enjoy our Summer finals starting on Friday. Thank you! Obviously not an ideal situation with mistakes made, but thank you for taking responsibility and for addressing the incident. People are passionate about this because they care, which I view as a good thing still. | ||
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