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On March 03 2012 02:56 Jago wrote:Show nested quote +On March 02 2012 08:02 PH wrote:On March 02 2012 05:39 Jago wrote:On March 01 2012 11:23 Tula wrote:
I was curious how long it would take until Blizzard started to lay off some people. For those not in the know it has been a pretty open secret that Blizzard massively over-hired on support personal for WoW in the first 3 years after release.
The demand for support (meaning specifically GMs and Tech Support) has been shrinking for a while, with no signs of that changing again in the other direction any time soon. Are you sure you are talkiing about the correct Blizzard and correct WoW? Cause the WoW I know is woefully understaffed (and has been for a long time) when it comes to phone customer service reps and GMs. Have you tried calling them up? You will be lucky if you get to talk to someone after 30 mins of waiting in queue. Have you tried submitting a ticket from the in-game UI? The average ticket processing times have went from 2-3 hours during the times of Burning Crusade expansion to almost 24 hours today. Is this what you call overstaffed? In the last year, I've called Blizzard's customer service a half a dozen times. Each time, I waited less than five minutes to get my call answered. Since Cata was released, I've put in dozens of tickets in WoW. They were all answered within twelve hours. During Wrath, it was like a 2-3 day wait. More serious tickets put in this expac were answered within a half hour. You're lying. Nice. So your if experience don't match mine it means I am lying. You must be really popular with people. Has it even crossed your mind that perhaps the situation in various world regions is different? Show nested quote +On March 02 2012 12:28 Froadac wrote:
My cousin was one of the original GMs for World of Warcraft. Apart from highly disliking the game, and only succumbing to corporate pressure to play at home, he said it was a reasonable job. Right now he is working in Sound Design (he did zerg sounds for SC2, if you care) I talked to him on the phone last night about life in general, but he mentioned that most of those cut were newer hires, who probably were dead weight.
The markets acted in agreement. They only moved down 2.3%, which for such a huge layoff really doesn't mean dit. You have that completely backwards. When investors see layoffs as a good decision, the reaction to the news is positive, bidding up the share price. Since the news broke, ActivisionBlizzard is down 2 consecutive days in a row, while the overall market is up over the same period.
Two percent for 600 layoffs? Generally markets never react well when there are this many, not falling byu 5-6% is a positive.
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I'm not exactly sure how "new=dead weight", and but as one of the 600 people that was cut, I can assure you that very few if any of us, knew with any certainty, how the selection process for the lay offs was. I seriously doubt that seniority was a determining factor, as I was someone who has been there for almost 4 years, and friends of mine who have been there for upwards of 11 were all let go. For what it's worth, Blizzard has been the best company I've ever worked for, and if the opportunity arises in the future, I'd go for them again, and here's why.
Mike Morhaime was there to give the news in person, and there was not a person who was sadder in the room. He's always treated us with respect, and couldn't even look us in the eyes for more than a few seconds when he had to break the news. He's always advocated for us, and I've not had a single experience in the corporate world where that's even something a ceo would consider. He stayed the whole time, and even stayed to talk to us after everything was said and done. The profound sadness in his eyes wasn't that of someone who was motivated by greed, but compromable to someone who had just experienced the passing of a family member.
The blizzard family took a big hit this week, and I can guarantee that not a single person in the company was not effected by this.
On a final note, most of us didn't work there for the money, if we did, we would have gotten out of there a long time ago. We worked there for the culture, and for the opportunity to work alongside some of the coolest people in the industry. Short of keeping us there, we were given a generous severance package all things considering, and I personally would go back in a heartbeat.
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Mike Morhaime was there to give the news in person, and there was not a person who was sadder in the room. He's always treated us with respect, and couldn't even look us in the eyes for more than a few seconds when he had to break the news. He's always advocated for us, and I've not had a single experience in the corporate world where that's even something a ceo would consider. He stayed the whole time, and even stayed to talk to us after everything was said and done. The profound sadness in his eyes wasn't that of someone who was motivated by greed, but compromable to someone who had just experienced the passing of a family member.
The blizzard family took a big hit this week, and I can guarantee that not a single person in the company was not effected by this.
On a final note, most of us didn't work there for the money, if we did, we would have gotten out of there a long time ago. We worked there for the culture, and for the opportunity to work alongside some of the coolest people in the industry. Short of keeping us there, we were given a generous severance package all things considering, and I personally would go back in a heartbeat.
this.
User was warned for this post
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this probably means the report function will be even less functional than it is now.
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Would be hilarious if this was the reason at least, thought I highly doubt it.
"Hey everyone! This is my first day at work. I hope you welcome me into this family...oh, and you're all sacked."
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no what happens is..
before a top exec signs on... he may make an initial request before he is willing to "sign on the dotted line"
this avoids the EXACT situation u r describing...
arriving on the job... and 1 week in u execute 600 people.
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EPT
