Everyone hates shitty customer service. Some companies have worst customer service than others, that's the truth. Some companies don't even have customer service (cough newegg) while others do. Some make you wait hours and hours, while others make you jump through stupid automated machines, refusing to give you a human agent until the very last possible, hair-pulling mind-breaking second.
Comcast is....probably the worst customer service I have ever had the displeasure of having. In my area, Comcast has a monopoly because there are no other reasonable valid internet options. As a result, they have been able to get away with treating their customers like dirt. Do you need to talk to them? Tough luck, because you are going to wait an HOUR before you talk to an agent or chat with them online (my chat with them now took an hour, seriously, i counted). And sometimes, when you call them, the moment you FINALLY thought you reached them, you hear the cries of "hello? are you th-" and click. Your heart just drops. Oh god. They just fucking hung up on me!! Then you give up for the day. This is what they want. What's the point of devoting money and hiring more customer service employees when the customer number isn't really going to decrease anyway?
I finally got to chat with an agent, and the first thing I noticed after waiting an hour, was the fact that I couldn't type. I'm not joking, I don't think it was my computer's problem. Everytime I try to type in that mini pop-up, the clicking seemed like it was getting refreshed every milisecond. I would literally have to copy+paste my sentence in another space, and ctrl+V really fast to type in that popup browser. And when I complained that I was going to write down your name + screenshot this chat so please stop being unresponsive, I was able to chat in my popup again. I don't know if this was something they did on their end, but I wouldn't be surprised.
Now, I get the reason why there's so much automation and self-help tackled on before you reach a human agent. I haven't worked as customer service before, but many teamliquid blogs I came across would always talk about how people would have the stupidest / simplest problems, which could be cut down by these automation / self-help guides. But honestly, technology just made our lives go backwards a little bit with these automated crap. I apologize for the rant but this is how I really feel.
I have to add, out of the 10 times I requested for a technician in the past two years, about 3 actually came. So keep in mind your success rate of requesting one (if you use comcast) would be about 30% give or take.
On November 03 2014 16:10 krndandaman wrote: comcast is fucking awful. actually nearly all american ISP's are. I remember having to wade through 5 hours of waiting/transferring departments to cancel my verizon service a year ago. its mindblowing really.
"It's mindblowing really"
you must also listen to the Louis CK vid...and anyone else who dares complain about Comcast listen to Louis CK, and then listen again if you didn't like it
On November 03 2014 16:10 krndandaman wrote: comcast is fucking awful. actually nearly all american ISP's are. I remember having to wade through 5 hours of waiting/transferring departments to cancel my verizon service a year ago. its mindblowing really.
"It's mindblowing really"
you must also listen to the Louis CK vid...and anyone else who dares complain about Comcast listen to Louis CK, and then listen again if you didn't like it
I've watched it before and not sure what point you're trying to make.
Frankly I'm going to be a bit harsh here. If you can't see how that sketch relates to OP's whining, you have very limited abstract reasoning/thinking and I would advise you to look at situations with a broader perspective in the future. Links can't get much clearer than this
On November 03 2014 16:10 krndandaman wrote: comcast is fucking awful. actually nearly all american ISP's are. I remember having to wade through 5 hours of waiting/transferring departments to cancel my verizon service a year ago. its mindblowing really.
"It's mindblowing really"
you must also listen to the Louis CK vid...and anyone else who dares complain about Comcast listen to Louis CK, and then listen again if you didn't like it
I've watched it before and not sure what point you're trying to make.
Frankly I'm going to be a bit harsh here. If you can't see how that sketch relates to OP's whining, you have very limited abstract reasoning/thinking and I would advise you to look at situations with a broader perspective in the future. Links can't get much clearer than this
You are saying that someone who dislikes certain aspects of technology is similar to the caricature Louis CK is portaying who says "I hate verizon because it was weird for a second."
Or you are saying a person who calls into question a companies choices in handling customer service calls are somehow unappreciative of the things technology gives us.
You are not making your point known if some variation of those two things is not what you are saying. I just assumed you were trollering.
On November 03 2014 16:10 krndandaman wrote: comcast is fucking awful. actually nearly all american ISP's are. I remember having to wade through 5 hours of waiting/transferring departments to cancel my verizon service a year ago. its mindblowing really.
"It's mindblowing really"
you must also listen to the Louis CK vid...and anyone else who dares complain about Comcast listen to Louis CK, and then listen again if you didn't like it
I've watched it before and not sure what point you're trying to make.
Frankly I'm going to be a bit harsh here. If you can't see how that sketch relates to OP's whining, you have very limited abstract reasoning/thinking and I would advise you to look at situations with a broader perspective in the future. Links can't get much clearer than this
You are saying that someone who dislikes certain aspects of technology is similar to the caricature Louis CK is portaying who says "I hate verizon because it was weird for a second."
Or you are saying a person who calls into question a companies choices in handling customer service calls are somehow unappreciative of the things technology gives us.
You are not making your point known if some variation of those two things is not what you are saying. I just assumed you were trollering.
I am saying the first one, and I am open to the second one if it is discussed in a reasonable way (unlike the angry/swearing manner the OP tried to talk through)
If you are serious, I disagree on both points and suggest the basis for this discussion is ridiculous. You are assuming your viewpoint, that we should appreciate technology to the point of blind worship, is somehow correct which is not only subjective but arguably false on many levels.
Your premise is flawed if this is the case.
People who express a dislike for aspects of how the bloated super company runs their business are in no way implying they hate their phones nor that the technology required to build and operate them is anything less than "amazing."
On November 03 2014 17:03 Fecalfeast wrote: You are assuming your viewpoint, that we should appreciate technology to the point of blind worship, is somehow correct which is not only subjective but arguably false on many levels.
Louis CK would like to have a word with you young man
On November 03 2014 14:32 parkufarku wrote: But honestly, technology just made our lives go backwards a little bit with these automated crap.
Nope. The automated stuff is really good, for about 80% of the people calling in. It's a good thing, the issue is, people are still fucking retarded and completely technophobic and incapable of actually attempting to resolve an issue without someone holding their hand the whole way.
I worked in tech support for about 8 months, and I can't even count the amount of assholes who would call in bitching about the automated system, only for me to ask them to unplug their device and plug it back in and WOW IT WORKS! Like for fucks sakes, listen to the fucking system, holy shit, it's the first thing it asks you to do but NOPE GOTTA JAM THAT 0 BUTTON AND YELL AT SOMEONE. It's not like you're on hold for an hour with the system telling you "do this, this and this while you wait!" or anything. And don't even get me started on having to explain what a power cord is on 9 out of 10 calls.
The reason that automated systems get bad rep is because people are completely and functionally retarded in every sense of the word, when it comes to any sort of technology. And entirely lazy, too. When the first three things the system tells you to do is check connections, power cycle and make sure it's turned on, and statistically, 80% of the calls you're going to get are going to be resolved by these things, it really shows how fucking stupid and lazy everyone is.
Sorry for the rant but it's just how I feel about 80% of the people who call tech support.
On November 03 2014 14:32 parkufarku wrote: But honestly, technology just made our lives go backwards a little bit with these automated crap.
Nope. The automated stuff is really good, for about 80% of the people calling in. It's a good thing, the issue is, people are still fucking retarded and completely technophobic and incapable of actually attempting to resolve an issue without someone holding their hand the whole way.
I worked in tech support for about 8 months, and I can't even count the amount of assholes who would call in bitching about the automated system, only for me to ask them to unplug their device and plug it back in and WOW IT WORKS! Like for fucks sakes, listen to the fucking system, holy shit, it's the first thing it asks you to do but NOPE GOTTA JAM THAT 0 BUTTON AND YELL AT SOMEONE. It's not like you're on hold for an hour with the system telling you "do this, this and this while you wait!" or anything. And don't even get me started on having to explain what a power cord is on 9 out of 10 calls.
The reason that automated systems get bad rep is because people are completely and functionally retarded in every sense of the word, when it comes to any sort of technology. And entirely lazy, too. When the first three things the system tells you to do is check connections, power cycle and make sure it's turned on, and statistically, 80% of the calls you're going to get are going to be resolved by these things, it really shows how fucking stupid and lazy everyone is.
Sorry for the rant but it's just how I feel about 80% of the people who call tech support.
So the whole of Comcast is NOT conspiring to make Parkufarku's life hell? wtf.
If Comcast could get to everyone in 5 seconds they would. Does everyone think they WANT to have these huge problems?
Like the philosopher Louis CK has stated,
"if you don't like it then make your network, get some hubcaps and climb some trees. Why do we expect it to be perfect all the time? We're not contributing, we're not helping it be perfect, we have no idea what is involved"
Honestly I've worked in tech support, and the VAST majority of people calling in are just painfully stupid. What makes it worse is instead of letting me help them and getting to the next caller, they waste 5-10 minutes of my time just letting me know how long they've waited / how much they want to talk to a supervisor / etc not realizing that they're wasting my time and that I could be helping someone else who has a bigger problem than just restarting their modem. When you think about it, I took about 20 calls a day, so customers complaining alone wasted a whole hour of my time I could be using to take 1-2 minutes to tell someone to do something simple.
What the Louis CK video is trying to get across is: You remember us? + Show Spoiler +
Take a giant step back from your computer screen...and just take it in for 10 seconds... Then just remember out of the trillions x trillions of possibilities, you are a Homo Sapien in the 21st century.
EPT
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