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Active: 591 users

Huge delay on TL shirt that I ordered a month+ ago

Blogs > danzhang
Post a Reply
danzhang
Profile Blog Joined November 2010
Canada184 Posts
November 28 2011 05:09 GMT
#1
I didn't know where else to put this so ill rant about it here... :/
About a month ago I ordered a TL limited team shirt (I think this was the 2nd batch of shirts that came. Had Hero as the poster boy wearing the shirt with a funny quote underneath)
Still haven't gotten it yet... the track thingy said

Your item departed our NORFOLK, VA 23501 sort facility on November 16, 2011.

so I guess I might finally get my shirt in a week or so -_-
And I realize that the order was delayed because TL had did their numbers incorrectly but I am really disappointed on how long its taken...

Anyone else having TL shirt troubles?

PS: i had a friend who also goes on TL order it for me cause I dont have a credit card

*
IMMVP
Nitrogen
Profile Blog Joined February 2008
United States5345 Posts
November 28 2011 05:11 GMT
#2
On November 28 2011 14:09 danzhang wrote:
I didn't know where else to put this so ill rant about it here... :/


pm someone in charge?
UNFUCK YOURSELF
Hot_Bid
Profile Blog Joined October 2003
Braavos36375 Posts
Last Edited: 2011-11-28 05:16:37
November 28 2011 05:13 GMT
#3
Sorry that your shirt is late. There was a problem with the distributor, they miscounted the number there were and thus we had too many orders (by ~180). Thus, some people received their shirt very late. We ordered a rush batch to get these people shirts as fast as possible.

History:
On November 03 2011 08:44 R1CH wrote:
Unfortunately we're having trouble shipping all the shirts due to a inventory mistake at our distributor - they thought we had more inventory available than we actually did. Some orders will be delayed until we can get more shirts shipped to our distributor. If your order was affected you should have received an email about it.

On November 16 2011 07:33 R1CH wrote:
The extra team shirts are just starting to arrive at our distributor, they should be going out this week.


Did you receive an email stating the issue and reasoning behind the delay? I believe we sent out one to those 180ish people. We understand sending you an email doesn't really fix anything, so we offered anyone who was affected by this error a refund, but most people just wanted a shirt from the next batch, which we rushed out.

We sincerely apologize and we've talked to distributor about being more careful in the future about counting. Hope you get the shirt soon!
@Hot_Bid on Twitter - ESPORTS life since 2010 - http://i.imgur.com/U2psw.png
danzhang
Profile Blog Joined November 2010
Canada184 Posts
November 28 2011 05:17 GMT
#4
Okay I understand... thanks Hot_Bid!
IMMVP
Hot_Bid
Profile Blog Joined October 2003
Braavos36375 Posts
November 28 2011 05:19 GMT
#5
Thanks for being patient. We realize its our responsibility, but all this stuff is a bit new to us. We only started selling with a custom distributor this year and only a few batches over the last few months. We will try our best to have less problems in the future.
@Hot_Bid on Twitter - ESPORTS life since 2010 - http://i.imgur.com/U2psw.png
nttea
Profile Blog Joined July 2008
Sweden4353 Posts
November 28 2011 05:22 GMT
#6
I demand an investigation into the possibility of corruption within teamliquid, someone is skimming shirts of the top.
EchelonTee
Profile Joined February 2011
United States5245 Posts
November 28 2011 05:24 GMT
#7
Surprised by the utter transparency... yay for TL I'm waiting for the Spirit TL Horse shirt myself, patiently.
aka "neophyte". learn lots. dont judge. laugh for no reason. be nice. seek happiness. -D[9]
aguy38
Profile Blog Joined May 2011
131 Posts
November 28 2011 05:28 GMT
#8
I think Hot_Bid might be trolling you.

In all seriousness, I'm impressed by the fast response. props to tl.
Rkie
Profile Blog Joined October 2009
United States1278 Posts
Last Edited: 2011-11-28 05:31:55
November 28 2011 05:31 GMT
#9
Out of curiosity, what is a normal time frame for orders being delivered (inside the US) assuming nothing is messed up? I may want to get a friend a shirt for Christmas, but if it is over a month, then I will probably just wait for another time.
Darclite
Profile Joined January 2011
United States1021 Posts
November 28 2011 05:35 GMT
#10
On November 28 2011 14:22 nttea wrote:
I demand an investigation into the possibility of corruption within teamliquid, someone is skimming shirts of the top.


HotBid loves TL so much that he stole those 180 shirts because he wants to represent TL forever.
They're fools. You should eat them.
R1CH
Profile Blog Joined May 2007
Netherlands10340 Posts
November 28 2011 05:41 GMT
#11
On November 28 2011 14:31 Rkie wrote:
Out of curiosity, what is a normal time frame for orders being delivered (inside the US) assuming nothing is messed up? I may want to get a friend a shirt for Christmas, but if it is over a month, then I will probably just wait for another time.

Within the US it seems to be around 4-5 business days once the shirt has shipped.
AdministratorTwitter: @R1CH_TL
Bibbit
Profile Blog Joined December 2009
Canada5377 Posts
November 28 2011 05:43 GMT
#12
On November 28 2011 14:35 Darclite wrote:
Show nested quote +
On November 28 2011 14:22 nttea wrote:
I demand an investigation into the possibility of corruption within teamliquid, someone is skimming shirts of the top.


HotBid loves TL so much that he stole those 180 shirts because he wants to represent TL forever without doing laundry.

Agreed
Hot_Bid
Profile Blog Joined October 2003
Braavos36375 Posts
November 28 2011 05:48 GMT
#13
Psh please I have a shirt that says Hot_Bid I don't need any noname shirts.

Shhhh, the team doesn't know don't tell anyone.
@Hot_Bid on Twitter - ESPORTS life since 2010 - http://i.imgur.com/U2psw.png
TBone-
Profile Blog Joined November 2010
United States2309 Posts
November 28 2011 08:02 GMT
#14
Gah, i love esports organizations. Everyones so friendly and straight up, just all the time. This makes me proud to buy TL products(can't wait for my poster and tshirt
Eve online FC, lover of all competition
Robinsa
Profile Joined May 2009
Japan1333 Posts
November 28 2011 10:28 GMT
#15
On November 28 2011 14:24 EchelonTee wrote:
Surprised by the utter transparency... yay for TL I'm waiting for the Spirit TL Horse shirt myself, patiently.

You were expecting some sort of cover up ? I think this is pretty natural and to be suspected considering TL evolved from a small community to a bigger one but is still trying to keep the small community feeling. Rather than surprising I think its just great.
4649!!
MisterD
Profile Blog Joined June 2010
Germany1338 Posts
Last Edited: 2011-12-01 01:15:06
November 28 2011 10:45 GMT
#16
i'm still waiting for mine too :/ it was apparently sent out but my tracking info is still at
Status: Processed through USPS Sort Facility

Your item was processed through our JAMAICA, NY 11430 facility on November 02, 2011 at 10:16 am.

which is almost 4 weeks ago
/edit: nvm, arrived today :D (just two days after i posted this, lol..)
Gold isn't everything in life... you need wood, too!
Thevor
Profile Joined September 2011
Canada6 Posts
December 01 2011 04:00 GMT
#17
Will there be more Spirit shirts available soon?
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