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*I know some people do not know about computers and etc., this is a funny blog not make fun of blog.
Ok so I work retail at a big electronic store, I work in the computer department. On a daily basis I get asked these stupid questions that even my grandma knows. Sometimes I will break it down (I love doing this to people who want to learn) other times I just facepalm.
Here are just some examples of what customers ask me (feel free to laugh.)
"Where does the ram go? In the computer, or in a flash drive?"
(Guy comes up to me with 2 boxes, a 320gb WD green, and a 1TB Seagate Barracuda) "What the difference between these 2?"
(Me talking with a customer about a laptop that would be good for her, I start to explain the benefits of having an i3 over a Pentium dual core, her husband approaches.) "How much ram does the i3 have?"
(Customer comes up to me and tells me she needs help finding a Hard Drive. I show her a 2.5" laptop drive. She says "It's bigger than that". I grab a 3.5 inch drive for a desktop. She says "No it's a lot bigger than that." Turns out she wanted the whole tower.) My response: facepalm
(Customer comes up to me and says "I need ROM". I take him to the external and internal CD/DVD rom drives. He says "No, the sticks". I said "Oh, RAM. What kind do you need?" His response: "You tell me.")
(Customer of Indian decent approaches me. "Pull off the laptop and this laptop and get them both down for me. I'm going to go get my iPhone 4 and come back. Don't waste my time, have them ready." Yeah, I'm going to pull down 2 laptops so you can decide between the two when they already are on display, and risk the chance of someone stealing them.) My response: Sorry, they are both out of stock.
(Customer approaches me with his wife looking for a laptop. I start going over all the services we offer, starting with the PC set up. I move on to the Warranty information) "Too many decisions, we will go elsewhere."
These are just some of the scenarios that have happened to me in the past week or so. Let me know if they are funny or just complete fail.
 
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i don't think it's that surprising at all, there is still a huge population out there that are mystified by technology.
if you asked my parents the exactly same questions like where or what a HDD is or get them to differentiate between ram and processor, they would struggle, just like your customers. that's why you are employed and entasked to help them decipher it all. sure it all may seem elementary to you, but i bet a million bux they wouldn't have a clue what is going on.
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I don't even know the answers to most of those questions...
Imagine how dumb your math teachers would have though you were if you had the same psychology? Imagine how dumb a financial planner must think the average person is if they had the same psychology?
You have specialized knowledge in the area of computers, and others have specialized knowledge in things you have probably never even heard of.
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Ahahahahahaha! That's, so fail. No just kidding, honestly. That's why they come to you! They don't know sh*t so they come to you for advice! I laughed though, I'm thirteen and I know most of this stuff. Of course, I am a computer nerd. I wanted the Indian man to say "be a man do the right thing!" "how much ram does the i3 have."  "I need ROM, no the sticks!"
Also why is it that the last couple decided that there were too many options? Was it like 100 on a list?
Still think about the other people specializing in things like medicine. They would boggle your mind, as much as a person your age can have their mind boggled. Once again, I'm thirteen, a lot of things are confusing at my age.
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I think its funny and fail but you shouldn't be upset. Think of it as your job, and try to help people.
+ Show Spoiler +also troll to make you feel better. IRL trolling...is good
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Osaka27151 Posts
Making a complicated topic simple to understand is the hallmark of an excellent sales person. Hope you don't work on commission!
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Are you commissioned to make sales? :/
Edit: -facepalm- what manifesto said
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You seem like a total douche nozzle
One day, you might try to buy a car or a violin or something that you know nothing about and requires expertise. Then you might realize how unfair it is to assume certain things as common knowledge
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Do you work at Best Buy? Sounds like a lot of what I hear from customers, although I don't have the elitist attitude making me a good salesman.
Edit: I work at Best Buy as a computer salesman if it was unclear.
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On December 07 2010 15:41 Xenocide_Knight wrote:
You seem like a total douche nozzle
One day, you might try to buy a car or a violin or something that you know nothing about and requires expertise. Then you might realize how unfair it is to assume certain things as common knowledge
Well when you're buying something as expensive as a computer then you should at least do a little bit of research so that you can ask basic questions, and understand basic terms. Unless you're rich and don't mind being fucked over by a greedy salesperson on commission.
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Does it matter where the guy works. He encounters stupid people and it brings up amusing situations. It's perfect.
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On December 07 2010 16:12 nAi.PrOtOsS wrote:Show nested quote +On December 07 2010 15:41 Xenocide_Knight wrote:
You seem like a total douche nozzle
One day, you might try to buy a car or a violin or something that you know nothing about and requires expertise. Then you might realize how unfair it is to assume certain things as common knowledge Well when you're buying something as expensive as a computer then you should at least do a little bit of research so that you can ask basic questions, and understand basic terms. Unless you're rich and don't mind being fucked over by a greedy salesperson on commission.
Exactly what I was going to reply with. I mean I completely understand people not knowing anything about processors, RAM difference, misc. cards such as sound card/NIC, etc, but when you are calling a hard disk a computer tower, have the ignorance of that last guy, etc, you really need to do a bit of research. For example, you don't have to know how to drive a car with a standard transmission, but the average person should know what it is...
Despite wanting to facepalm (for good reasons, I've heard my fair share of stories too) like Mani mentioned, if you are based off of a commission salary, you still need to go above an beyond in order to makes sense of the technology and make a sale.
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On December 07 2010 16:33 Grobyc wrote:Show nested quote +On December 07 2010 16:12 nAi.PrOtOsS wrote:On December 07 2010 15:41 Xenocide_Knight wrote:
You seem like a total douche nozzle
One day, you might try to buy a car or a violin or something that you know nothing about and requires expertise. Then you might realize how unfair it is to assume certain things as common knowledge Well when you're buying something as expensive as a computer then you should at least do a little bit of research so that you can ask basic questions, and understand basic terms. Unless you're rich and don't mind being fucked over by a greedy salesperson on commission. I mean I completely understand people not knowing anything about processors, RAM difference, misc. cards such as sound card/NIC, etc, but when you are calling a hard disk a computer tower, have the ignorance of that last guy
unless you're an apple fanboy  then anything will do!
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konadora
Singapore66202 Posts
lol why so serious guys
i thought it was pretty funny :p
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Really, some simple research can help to increase your tech-literacy by a lot and even most tech-issues you can just go online and get help for free.
These people could save themselves a lot of stress and confusion if only they sat down and thought about things logically or did some research.
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its not so much the lack of tech knowledge that makes things funny, its the sheer arrogance and bigotry by which customers approach OP that makes things more hilarious.
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Where can I download RAM?
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Why did you say "Customer of Indian decent [sic]"? Does the race of the person matter?....
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I love reading stuff like this. If you made a blog dedicating 3 pages of this, I would love every bit of it. It always makes me smile, lol.
I used to work retail... not electronics but I hated it nonetheless. That indian guy and how he talked to you... I'd always make it a goal to waste as much of their time as possible when they speak as if they're all high and mighty. I had someone past the half hour point one time. He left pretty pissed, but I did do everything I could, just very slowly and in the most inefficient way possible, lol.
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In case anyone didn't know the blog was more targeted to people with retail jobs or experience with something like that or with knowledge in technology. Also, read the text at the very top if you think im beating down people for not knowing stuff <_<. And of course I will explain to complete the sale, even though I am not on commission. If I just walked away every time I was asked something dumb I would be fired. Most of my responses are done in my head, except where I told the guy we didn't have the laptops because he was bossing me around.
For the most part, it looks like i'm getting positive reviews. Do you want me to make another post like this in the future?
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Hell yes. The more, the better.
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My favorite is when a customer picked up a computer on the street and wants to get it fixed. The computer was complete crap (something like 166 or 300 mhz... it's really ancient) and to get it "fixed" (IE install windows 2000) it costs him like $60 and then the boss sold him antivirus/anti spyware so he ended up paying $100+ for a complete crap computer.
I tried to tell him that its cheaper to just buy a better shitty used computer that we have in the store but he thought I was trying to screw him.
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It's surprising no one has made a big flow chart and printed them out to put on a wall for people in stores telling you exactly what stuff does in the computer
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When my dad and my mother ask me for some computer related help it always makes me rage.
Seriously they CANT understand how to copy/paste something. This is so frustrating. They also need ~ 30 minutes to send a mail.
The worst thing is that they don't even try to improve. I try to explain but they always forget and when they can't do something they call me >.<
My dad has to write on a paper how to copy photos from a Flash card to the hard drive. And even with his paper he can't do it alone lol.
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On December 07 2010 13:25 devil` wrote:
*I know some people do not know about computers and etc., this is a funny blog not make fun of blog.
Ok so I work retail at a big electronic store, I work in the computer department. On a daily basis I get asked these stupid questions that even my grandma knows. Sometimes I will break it down (I love doing this to people who want to learn) other times I just facepalm.
Here are just some examples of what customers ask me (feel free to laugh.)
"Where does the ram go? In the computer, or in a flash drive?"
(Guy comes up to me with 2 boxes, a 320gb WD green, and a 1TB Seagate Barracuda) "What the difference between these 2?"
(Me talking with a customer about a laptop that would be good for her, I start to explain the benefits of having an i3 over a Pentium dual core, her husband approaches.) "How much ram does the i3 have?"
(Customer comes up to me and tells me she needs help finding a Hard Drive. I show her a 2.5" laptop drive. She says "It's bigger than that". I grab a 3.5 inch drive for a desktop. She says "No it's a lot bigger than that." Turns out she wanted the whole tower.) My response: facepalm
(Customer comes up to me and says "I need ROM". I take him to the external and internal CD/DVD rom drives. He says "No, the sticks". I said "Oh, RAM. What kind do you need?" His response: "You tell me.")
(Customer of Indian decent approaches me. "Pull off the laptop and this laptop and get them both down for me. I'm going to go get my iPhone 4 and come back. Don't waste my time, have them ready." Yeah, I'm going to pull down 2 laptops so you can decide between the two when they already are on display, and risk the chance of someone stealing them.) My response: Sorry, they are both out of stock.
(Customer approaches me with his wife looking for a laptop. I start going over all the services we offer, starting with the PC set up. I move on to the Warranty information) "Too many decisions, we will go elsewhere."
These are just some of the scenarios that have happened to me in the past week or so. Let me know if they are funny or just complete fail.
This made my day XDDDD 5/5 =)
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Today one of the new med students asked me when noon conference was.
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I absolutely hate people. I'm glad I am not expected to give people information that could in any way be difficult. I am also very thankful I don't have to respond to people quoting me who seem to have a slight anger problem and who might take this topic very personally given the rage and dedication being shown.
Leave it to Teamliquid to call you a bad salesman, question whether or not you are racist, and claim you may have a superiority complex that you do not deserve because you do not know quantum physics.
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OP you're a douche bag. Some people aren't dedicated enough to get a good computer and may simply need it because their old one broke. I know many people who just check their e-mail/facebook and just log off. Your job is to help people and you're over here making fun of them... really? I'm suprised most of the posters in this thread are laughing with you.
On December 08 2010 11:14 Romantic wrote:
I absolutely hate people. I'm glad I am not expected to give people information that could in any way be difficult.
Leave it to Teamliquid to call you a bad salesman, question whether or not you are racist, and claim you may have a superiority complex that you do not deserve because you do not know quantum physics.
Lol you sound unsocial, how bout you learn to tolerate people more? If they need help, help them, or are they just too inferior for you to help them? Too many people on this site are elitists -_-
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On December 08 2010 11:14 Romantic wrote:
I absolutely hate people. I'm glad I am not expected to give people information that could in any way be difficult. I am also very thankful I don't have to respond to people quoting me who seem to have a slight anger problem and who might take this topic very personally given the rage and dedication being shown.
Leave it to Teamliquid to call you a bad salesman, question whether or not you are racist, and claim you may have a superiority complex that you do not deserve because you do not know quantum physics.
I hate people as well.
and lol @ people getting butthurt. People can't read.
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On December 08 2010 11:28 BROotogy wrote:OP you're a douche bag. Some people aren't dedicated enough to get a good computer and may simply need it because their old one broke. I know many people who just check their e-mail/facebook and just log off. Your job is to help people and you're over here making fun of them... really? I'm suprised most of the posters in this thread are laughing with you. Show nested quote +On December 08 2010 11:14 Romantic wrote:
I absolutely hate people. I'm glad I am not expected to give people information that could in any way be difficult.
Leave it to Teamliquid to call you a bad salesman, question whether or not you are racist, and claim you may have a superiority complex that you do not deserve because you do not know quantum physics. Lol you sound unsocial, how bout you learn to tolerate people more? If they need help, help them, or are they just too inferior for you to help them? Too many people on this site are elitists -_-
So he is anti-social.. But your not, coming into a blog, insulting two people right off the bad, and then claiming that there are too many elitists here? Try not to throw stones when you live in a glass house..
On topic, I think it's pretty funny! However, I have seen my mom ask bestbuy computer salesmen questions that they stumbled over responding, at which point we just turned to newegg for computer equipment.
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"(Customer comes up to me and tells me she needs help finding a Hard Drive. I show her a 2.5" laptop drive. She says "It's bigger than that". I grab a 3.5 inch drive for a desktop. She says "No it's a lot bigger than that." Turns out she wanted the whole tower.) My response: facepalm"
So awesome hahaha god damn it some people are just so stupid ...
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On December 13 2010 11:05 kOre wrote:
"(Customer comes up to me and tells me she needs help finding a Hard Drive. I show her a 2.5" laptop drive. She says "It's bigger than that". I grab a 3.5 inch drive for a desktop. She says "No it's a lot bigger than that." Turns out she wanted the whole tower.) My response: facepalm"
So awesome hahaha god damn it some people are just so stupid ...
To be honest it's not really the users fault, working in a helpdesk myself i've found alot of people don't want to look stupid in front of the IT guy so they'll try and improvise and hope they're correct, we get alot of people who call the entire computer the hard drive or not even know what the monitor/screen is, I agree with the OP that they can be hilarious but I think people are far too judging with the LOL you don't know everything about everything, nub !!! You've just gotta laugh in your head and help them out to the best of your abilities.
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Hong Kong20321 Posts
lol who cares if hes commission or not hes not insulting them or something.. just letting us have some funny stories :D
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EPT
