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possible hardware failure, help please?

Blogs > tryclops
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URfavHO
Profile Blog Joined April 2010
United States514 Posts
June 16 2010 04:11 GMT
#1
Poll: what should I do now?

other(please specify) (2)
 
67%

build a new computer from scratch (1)
 
33%

build a new computer with the salvagable parts (0)
 
0%

buy a new computer from a reputable dealer and brand (0)
 
0%

3 total votes

Your vote: what should I do now?

(Vote): build a new computer with the salvagable parts
(Vote): build a new computer from scratch
(Vote): buy a new computer from a reputable dealer and brand
(Vote): other(please specify)


I just finished building my computer the other day. I've had it off for a majority of that time and when it was on it was simply to explore the capabilities of the build and to acquire software updates for Windows7(64-bit). This computer's sole purpose was to simply be capable of SC2 and I was planning on upgrading the graphics when money would allow.

There were no periods in which the computer hinted at a failure or anything. At the moment of failure I had it installing Mass Effect 2, streaming a Day9 video, and activating its windows7 key. Then all of a sudden it shut off with no warning or messages and I'm sitting at my desk with headphones on with a static like noise fading away, a black computer screen, and a computer with no power.

After sitting around for a few moments, I go attempt to start the computer again. The lights of the fans flicker for a mere moment lasting less than a second and nothing happens. I open the case and check if all my connections are correct, they are correct. I try to start the computer again, this time one of the fans shiver once. Note: the on light on the motherboard is on and green.

I'm fortunate enough to have access to a second power supply. I dropped that in and nothing happens.

And here I am with no clue as to what happened and about 400$ worth of incompetent computer parts(listed below).

Motherboard: ASUS M4A785TD-M EVO AM3 AMD 785G HDMI Micro ATX AMD
[url=http://www.newegg.com/Product/Product.aspx?Item=N82E16813131406[/url]

Processor: AMD Athlon II X4 635 Propus 2.9GHz 4 x 512KB
[url=http://www.newegg.com/Product/Product.aspx?Item=N82E16819103702[/url]

Ram: A-DATA Gaming Series 2GB 240-Pin DDR3 SDRAM DDR3 1600
[url=http://www.newegg.com/Product/Product.aspx?Item=N82E16820211450[/url]

Graphics: none/integrated

PSU: Antec Basiq BP500U 500W Continuous Power ATX12V
[url=http://www.newegg.com/Product/Product.aspx?Item=N82E16817371004]http://www.newegg.com/Product/Product.aspx?Item=N82E16817371004[/url]

Case: APEVIA X-DREAMER3-BL Black / Blue metal ATX Mid Tower
[url=http://www.newegg.com/Product/Product.aspx?Item=N82E16811144251[/url]

I'd like to know what happened as well as what I can do to salvage my situation(specifically as far the parts go). Any help would be dearly appreciated.

(it may be important to know that my neighborhood has been having occasional black outs. However, at the time of my computer going out the power for the house was running just fine with no flicker in the lights.)[quote][/quote]

apm66
Profile Blog Joined April 2010
Canada943 Posts
Last Edited: 2010-06-16 04:16:21
June 16 2010 04:14 GMT
#2
Eewww! throw those RAMs away! A-data is shit. That might be where the problem's coming from.Get corsair or kingston
(╯°□°)╯︵ ┻━┻
Ndugu
Profile Blog Joined May 2010
United States1078 Posts
June 16 2010 04:16 GMT
#3
Ouch. Horrible situation to be in.

Something similar happened to me, I couldn't figure out wth happened other than that it wasn't the power supply or RAM. I RMAed the motherboard since it was Asus and dealing with them is so wonderful and painless.

Got the new mobo and it turned out that it WAS the mobo. Very luckily for me. If it hadn't been the mobo I would have gone through thttp://www.teamliquid.net/mirror/layout/bottom_left.pnghe effort of finding a way to test the CPU and whatever else.
seppolevne
Profile Blog Joined February 2009
Canada1681 Posts
June 16 2010 04:21 GMT
#4
"it is recommended that you close all other programs while installing"

Sure nobody listens to it, but maybe this is why they put it there.
J- Pirate Udyr WW T- Pirate Riven Galio M- Galio Annie S- Sona Lux -- Always farm, never carry.
chiflutz
Profile Joined June 2006
Romania1025 Posts
Last Edited: 2010-06-16 04:24:52
June 16 2010 04:24 GMT
#5
They put that there so the installer can update all shared dynamic libraries, an issue winsxs solved already.

That said, if you already tried another PSU I'd just RMA the mobo. Also take a look at the capacitors on it, check for any signs of damage, i.e swelling.
kt violet Korea (South). July 27 2012 15:54. Posts 23
Bigpon86
Profile Blog Joined September 2009
United States238 Posts
June 16 2010 04:45 GMT
#6
If it isnt the PSU, chances are its the mobo or MAYBE the ram. Try switching ram sticks/trying different slots. If that doesnt work RMA the mobo like these other fools have said. + Show Spoiler +
Also take a look at the capacitors on it, check for any signs of damage, i.e swelling.
also do this
This is my quote.
Grobyc
Profile Blog Joined June 2008
Canada18410 Posts
June 16 2010 06:06 GMT
#7
I would get new RAM and see if that has an impact on anything, assuming no physical damage to any components. If it doesn't help I would build a new computer from scratch. You'll have the RAM already anyway, so either way you aren't wasting your money(more than you have already if this doesn't work out).
If you watch Godzilla backwards it's about a benevolent lizard who helps rebuild a city and then moonwalks into the ocean.
URfavHO
Profile Blog Joined April 2010
United States514 Posts
June 16 2010 06:50 GMT
#8
I just borrowed a ram card from my dad's computer to no avail. So it seems that I will have to go through the aforementioned RMA process. What is this exactly? I have yet to experience it.
Terranist
Profile Blog Joined March 2009
United States2496 Posts
June 16 2010 07:11 GMT
#9
did you try a different outlet? maybe your psu cant draw enough power from the power strip.
The Show of a Lifetime
nttea
Profile Blog Joined July 2008
Sweden4353 Posts
June 16 2010 07:34 GMT
#10
Check so nothing is in the way of the cpu fan! the computer don't wanna start if it can't run the cpu fan ^_^
mahnini
Profile Blog Joined October 2005
United States6862 Posts
June 16 2010 07:43 GMT
#11
faulty ram wouldn't cause your computer to not boot at all. sounds like your mobo, if it was a problem with anything else (other than psu) it would at least boot.
the world's a playground. you know that when you're a kid, but somewhere along the way everyone forgets it.
Terranist
Profile Blog Joined March 2009
United States2496 Posts
June 16 2010 07:47 GMT
#12
it just hit me that you might want to try and clear cmos with the jumper and see if it's possibly an issue in the bios.
The Show of a Lifetime
writer22816
Profile Blog Joined September 2008
United States5775 Posts
June 16 2010 07:57 GMT
#13
The real question is, how are you going to play Mass Effect 2 on an integrated graphics card?
8/4/12 never forget, never forgive.
URfavHO
Profile Blog Joined April 2010
United States514 Posts
June 16 2010 16:34 GMT
#14
The integrated graphics card was an ATI 4200hd. I was just curious as to how far I would be able to stretch its capabilities.

Thanks for all the suggestions/advice. I'll try those out after I get out of my summer classes.
Deleted User 47542
Profile Blog Joined May 2009
1484 Posts
June 16 2010 16:54 GMT
#15
RMA your mobo, newegg makes it pretty easy, also check the obvious stuff like to see if the 24 pin and 8 pin is SECURELY connected, one time my 24 pin somehow got loose by itself. Also, invest in a dedicated card, the 4200 is going to suck major donkey ass, just find a used 8800GT/9800GT on craigslist or something, they go for like $50 nowadays, and still play modern games decently.
FragKrag
Profile Blog Joined September 2007
United States11556 Posts
Last Edited: 2010-06-16 17:35:33
June 16 2010 17:35 GMT
#16
On June 16 2010 16:43 mahnini wrote:
faulty ram wouldn't cause your computer to not boot at all. sounds like your mobo, if it was a problem with anything else (other than psu) it would at least boot.


this

RAM generally BSODs you after you boot.

Are your fans connected through molex or through the fan headers on your mobo?
*TL CJ Entusman #40* "like scissors does anything to paper except MAKE IT MORE NUMEROUS" -paper
URfavHO
Profile Blog Joined April 2010
United States514 Posts
June 17 2010 01:04 GMT
#17
NOOOO my thirty days are up from the newegg RMA. So I'm guessing I have to go deal with Asus now for the RMA? The warranty is for 3 years.

The fans are connected through molex.
Craton
Profile Blog Joined December 2009
United States17281 Posts
Last Edited: 2010-06-17 01:24:49
June 17 2010 01:20 GMT
#18
It's almost guaranteed to be either your motherboard or PSU. I've experienced this problem a few times; on one machine it was a PSU failure, while another it was a mobo failure. The symptoms of it would make me about 99% sure it was one of those two parts, though.

PSU testers are like $15. The motherboard you pretty much have to test using another machine. Since you said the other PSU didn't work, it's probably the mobo, as mentioned before.

And yes, you'll have to go through the manufacturer at this point.


faulty ram wouldn't cause your computer to not boot at all. sounds like your mobo, if it was a problem with anything else (other than psu) it would at least boot.

This is correct. All other parts (sans mobo/psu) should at least reach the POST screen. Problems with any of them at that point would give you your error beeps to say what's wrong.
twitch.tv/cratonz
Terranist
Profile Blog Joined March 2009
United States2496 Posts
June 17 2010 02:57 GMT
#19
did you try using the clear cmos jumper yet? i think you should rule out bad bios settings before you begin the hardware RMA process.
The Show of a Lifetime
URfavHO
Profile Blog Joined April 2010
United States514 Posts
June 17 2010 20:50 GMT
#20
I tried it out with no success. Looks like I'll be having fun with the people at ASUS.

Thanks again everyone for providing me with your knowledge and wisdom.
RumZ
Profile Blog Joined March 2010
United States956 Posts
Last Edited: 2010-06-17 22:15:49
June 17 2010 22:15 GMT
#21
It sounds like you static shocked your motherboard. Be careful when building computers to keep it grounded, and have it on a solid surface. (Edit: A rug is not a solid surface, FYI. They are the most deadly to computers, by far.)


If you don't know, grounding it simply involves either a static strip that is a band that you attach to your wrist which attaches to the case, or having the power plugged into a fully connecting computer, and touching the side of the case is plugged in. It's plugged in properly if the motherboard light is on the off position.
URfavHO
Profile Blog Joined April 2010
United States514 Posts
June 17 2010 22:47 GMT
#22
Hmmm perhaps I should specify the location and environment of the computer. I had the computer sitting on a slat of wood on top of a laminate wood floor. It was sitting on the other side of the desk in front of where my feet are. The last thing of significance I can think of would be that I have a tall standing lamp that is plugged in next to it by maybe about 3-6 inches (8-16cm).

I'm not too familiar with static shocks. But I thought it is only significant when in the process of building the computer and not when it's running, right? or wrong? I really wouldn't know...
RumZ
Profile Blog Joined March 2010
United States956 Posts
June 17 2010 22:56 GMT
#23
You can static shock a motherboard extremely easily through a USB device. Whenever I see someone with a blanket typing on a computer I cringe. The lamp is a long shot..


When you RMA a purchase off newegg, they charge you. So let us take some precautionary steps to see if we can get this off the ground.

Some things I need to know:

Do you have ANY replacement parts that would match any of your computer's current archetype?
Can you send pictures of your current setup?
Why are you trying to game on integrated graphics?
Have you tried resetting the CMOS? You would be surprised...
URfavHO
Profile Blog Joined April 2010
United States514 Posts
Last Edited: 2010-06-18 03:55:34
June 18 2010 03:54 GMT
#24
As far as USB devices go, I had a wireless mouse in and a wireless network adapter in.

I have no replacement parts of this archetype. This is literally the first computer I've ever made and have no friends with similar interests; hence, the inexperience.

At the moment, I don't feel that taking pictures would be of any use seeing that I just shipped out the motherboard to ASUS about two hours ago.

I was merely curious about the capabilities of the build.

Yes, I attempted to reset the CMOS with no success.

Edit: fixed grammar
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