EPTI'm not talkin about wireless...I mean the Verizon the telephone+internet+tv company.
I thought I'd ask because I recently got a job as a behavior analyst for VZ customer service reps.
hehe
Verizon anyone???
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The6357
United States1268 Posts
I'm not talkin about wireless...I mean the Verizon the telephone+internet+tv company. I thought I'd ask because I recently got a job as a behavior analyst for VZ customer service reps. hehe | ||
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SonuvBob
Aiur21549 Posts
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keV.
United States3214 Posts
I did sell phones mostly, but I also sold their internet service as well for laptops and such. | ||
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The6357
United States1268 Posts
I have monitored quite a few service calls and I actually am very impressed how knowledgeble some of the agent actually are... | ||
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keV.
United States3214 Posts
On February 02 2010 09:47 The6357 wrote: really..? I have monitored quite a few service calls and I actually am very impressed how knowledgeble some of the agent actually are... Its not that they were bad at their job for the average customer, but I wouldn't have to call unless I had some problem thats not on their talking/process sheet, and I would often have to get a different rep and go up the ladder a bit. A good call at their vendor number for a wireless or internet customer would take about 30 seconds to a minute. Not always the case, but also not never the case either. | ||
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zergnewb
United States816 Posts
On February 02 2010 09:45 SonuvBob wrote: Pretty sure they don't exist, I always just end up talking to a machine for hours. I can rarely even get the right department or whatever so I have to re-call a lot. -.- | ||
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Ranix
United States666 Posts
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CharlieMurphy
United States22895 Posts
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The6357
United States1268 Posts
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Kinky
United States4126 Posts
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Grobyc
Canada18410 Posts
On February 02 2010 09:45 SonuvBob wrote: Pretty sure they don't exist, I always just end up talking to a machine for hours. LOL so true... so true... | ||
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Pokebunny
United States10654 Posts
On February 02 2010 11:13 Kinky wrote: I'm in NY and FiOS isn't available in my area :/ thanks for reminding me fios just got installed in my building + Show Spoiler + but I'm not getting it T_T | ||
micronesia
United States24698 Posts
On February 02 2010 11:13 Kinky wrote: I'm in NY and FiOS isn't available in my area :/ I have Fios in my neck of the woods in NY <3 | ||
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The6357
United States1268 Posts
at least that's what my sources say... that's very fast for US... | ||
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micronesia
United States24698 Posts
On February 02 2010 12:30 The6357 wrote: They offer up to 50 Mbps correct? at least that's what my sources say... that's very fast for US... I get about half of that but I don't have their business grade stuff. | ||
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QuickStriker
United States3694 Posts
+ Show Spoiler + But seriously, I got scammed by a random Verizon rep who came to our house and forced me to sign for FIOS THAT THE BILL + HOUSE WAS UNDER MY DAD'S NAME. Tried to change and prevent it but no good and got into a fight on a phone with a verizon rep lady and told her "WHEN I EVER MOVE OUT OF THE HOUSE, I'M NEVER EVER GETTING ANY VERIZON RELATED PRODUCTS EVER AGAIN! THAT INCLUDES CELLPHONES!" I sure hope that isn't either of you I fought with.. | ||
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micronesia
United States24698 Posts
On February 02 2010 12:39 QuickStriker wrote: I have fios and I live in NYC!!!! Hahahaha fools! + Show Spoiler + But seriously, I got scammed by a random Verizon rep who came to our house and forced me to sign for FIOS THAT THE BILL + HOUSE WAS UNDER MY DAD'S NAME. Tried to change and prevent it but no good and got into a fight on a phone with a verizon rep lady and told her "WHEN I EVER MOVE OUT OF THE HOUSE, I'M NEVER EVER GETTING ANY VERIZON RELATED PRODUCTS EVER AGAIN! THAT INCLUDES CELLPHONES!" I sure hope that isn't either of you I fought with.. I don't understand exactly what happened from your description but I nearly had a conversation of the same tone with them over wireless recently. | ||
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Jlab
United States217 Posts
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EvilTeletubby
Baltimore, USA22254 Posts
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GreEny K
Germany7312 Posts
On February 02 2010 09:45 SonuvBob wrote: Pretty sure they don't exist, I always just end up talking to a machine for hours. Ill second that any day. | ||
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micronesia
United States24698 Posts
On February 02 2010 13:00 EvilTeletubby wrote: Pfffffft, Verizon. Ya'll will be seeing something new from my peeps in about... 11 more days. ^___^ Comcast pulling out all the stops? I still never would have heard of them if I hadn't gone to U Maryland actually haha | ||
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The6357
United States1268 Posts
anyhow i got an awesome job grading the VZ reps. Basically I monitor customer service calls and make sure they are doing their job right...pretty EZ and relaxed hehe | ||
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sassy
240 Posts
worst most annoying sales reps false advertising just no thx. | ||
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micronesia
United States24698 Posts
On February 02 2010 13:49 sassy wrote: verizon has the worst customer service ever. Plus theyve been ripping people off on their house phone bills long enough worst most annoying sales reps false advertising just no thx. FIOS is pretty sick though. | ||
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RandomAccount#49059
United States2140 Posts
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EvilTeletubby
Baltimore, USA22254 Posts
On February 02 2010 14:55 stormtemplar wrote: I HATE THAT COMPANIES TECH SUPPORT! Fine I haven't gone through voice changes yet, but after I tell you a half dozen times I'm a boy, you still freaking call me a girl? The thing I heard ofter, in a nearly not understandable accent, with a bad phone connection after telling the agent I was a boy was, "I'm sorry ma'am I cannot help you, I must talk to my superior." On the other hand I call comcast, I get someone who is clear and speaks English like it wasn't their fourth language, and GET THIS who was no more than 10 miles from the location of the call. God I hope we switch. Yep. That's one thing that I love about us (Comcast) as opposed to Verizon. If you call Verizon's tech support, you're nearly guaranteed to get someone on the other side of the world who you can barely understand. If you call us, you're nearly guaranteed to get someone in the States (usually even the same state as you), or at worst, a Canadian (we apologize for that, sorry ^_^). Yeah, pretty much. You'll see it in a couple weeks. Any time Verizon tries to roll something out to out-do us, we just one-up them again.  | ||
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Lokomis
United States72 Posts
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