EPTI'm not talkin about wireless...I mean the Verizon the telephone+internet+tv company.
I thought I'd ask because I recently got a job as a behavior analyst for VZ customer service reps.
hehe
Verizon anyone???
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The6357
United States1268 Posts
I'm not talkin about wireless...I mean the Verizon the telephone+internet+tv company. I thought I'd ask because I recently got a job as a behavior analyst for VZ customer service reps. hehe | ||
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SonuvBob
Aiur21552 Posts
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keV.
United States3214 Posts
I did sell phones mostly, but I also sold their internet service as well for laptops and such. | ||
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The6357
United States1268 Posts
I have monitored quite a few service calls and I actually am very impressed how knowledgeble some of the agent actually are... | ||
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keV.
United States3214 Posts
On February 02 2010 09:47 The6357 wrote: really..? I have monitored quite a few service calls and I actually am very impressed how knowledgeble some of the agent actually are... Its not that they were bad at their job for the average customer, but I wouldn't have to call unless I had some problem thats not on their talking/process sheet, and I would often have to get a different rep and go up the ladder a bit. A good call at their vendor number for a wireless or internet customer would take about 30 seconds to a minute. Not always the case, but also not never the case either. | ||
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zergnewb
United States816 Posts
On February 02 2010 09:45 SonuvBob wrote: Pretty sure they don't exist, I always just end up talking to a machine for hours. I can rarely even get the right department or whatever so I have to re-call a lot. -.- | ||
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Ranix
United States666 Posts
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CharlieMurphy
United States22895 Posts
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The6357
United States1268 Posts
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Kinky
United States4126 Posts
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Grobyc
Canada18410 Posts
On February 02 2010 09:45 SonuvBob wrote: Pretty sure they don't exist, I always just end up talking to a machine for hours. LOL so true... so true... | ||
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Pokebunny
United States10654 Posts
On February 02 2010 11:13 Kinky wrote: I'm in NY and FiOS isn't available in my area :/ thanks for reminding me fios just got installed in my building + Show Spoiler + but I'm not getting it T_T | ||
micronesia
United States24813 Posts
On February 02 2010 11:13 Kinky wrote: I'm in NY and FiOS isn't available in my area :/ I have Fios in my neck of the woods in NY <3 | ||
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The6357
United States1268 Posts
at least that's what my sources say... that's very fast for US... | ||
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micronesia
United States24813 Posts
On February 02 2010 12:30 The6357 wrote: They offer up to 50 Mbps correct? at least that's what my sources say... that's very fast for US... I get about half of that but I don't have their business grade stuff. | ||
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QuickStriker
United States3694 Posts
+ Show Spoiler + But seriously, I got scammed by a random Verizon rep who came to our house and forced me to sign for FIOS THAT THE BILL + HOUSE WAS UNDER MY DAD'S NAME. Tried to change and prevent it but no good and got into a fight on a phone with a verizon rep lady and told her "WHEN I EVER MOVE OUT OF THE HOUSE, I'M NEVER EVER GETTING ANY VERIZON RELATED PRODUCTS EVER AGAIN! THAT INCLUDES CELLPHONES!" I sure hope that isn't either of you I fought with.. | ||
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micronesia
United States24813 Posts
On February 02 2010 12:39 QuickStriker wrote: I have fios and I live in NYC!!!! Hahahaha fools! + Show Spoiler + But seriously, I got scammed by a random Verizon rep who came to our house and forced me to sign for FIOS THAT THE BILL + HOUSE WAS UNDER MY DAD'S NAME. Tried to change and prevent it but no good and got into a fight on a phone with a verizon rep lady and told her "WHEN I EVER MOVE OUT OF THE HOUSE, I'M NEVER EVER GETTING ANY VERIZON RELATED PRODUCTS EVER AGAIN! THAT INCLUDES CELLPHONES!" I sure hope that isn't either of you I fought with.. I don't understand exactly what happened from your description but I nearly had a conversation of the same tone with them over wireless recently. | ||
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Jlab
United States217 Posts
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EvilTeletubby
Baltimore, USA22261 Posts
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GreEny K
Germany7312 Posts
On February 02 2010 09:45 SonuvBob wrote: Pretty sure they don't exist, I always just end up talking to a machine for hours. Ill second that any day. | ||
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