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Streaming problem? Read this!

Forum Index > Tech Support
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R1CH
Profile Blog Joined May 2007
Netherlands10342 Posts
Last Edited: 2014-06-05 10:06:55
May 24 2011 06:46 GMT
#1
Due to the large amounts of useless threads posted about this subject, this thread will serve as some basic troubleshooting steps as well as outlining the minimum amount of effort you will be required to put in when posting about a streaming issue.

Can you stream?
You need a good computer and good Internet to stream. If you've tried streaming and it just lags your game or has terrible choppy video, chances are your PC isn't good enough or you went way overboard on the quality options.

You will want at least a quad core PC and at least 1mbps upload speed (use www.speedtest.net to California for an accurate assessment of your upload speed) that has no packet loss and low jitter (use www.pingtest.net to measure your packetloss and jitter). Modern Intel CPUs such as the i5/i7 are a lot more efficient than AMD offerings.

If you think your PC is good enough but you are still experiencing issues, read my stream quality guide for an idea of the settings you can adjust to try and fix things.

PC not good enough? Look at the Computer Build Resource Thread for upgrade options.

How To Stream
If you're completely new to streaming and want to know how to stream, by far the easiest way to get started is by using XSplit. XSplit captures your desktop and streams it to either JTV, Ustream, Livestream or a number of other services. It has a good number of options for controlling quality amongst other things.

Here's a guide to getting started with XSplit:
http://www.teamliquid.net/forum/viewmessage.php?topic_id=195391

The more complicated option is to use Adobe's Flash Media Live Encoder with screen capture software such as VHScrCap or SCFH. ROOT's destiny wrote a guide to using FMLE with VHScrCap which you can find at http://root-destiny.com/newbies-guide-to-streaming

Having Problems?
If you are having issues that you absolutely can't solve yourself (after reading my stream quality guide and adjusting all relevant options), if you want to post a thread ensure you've at least done the following first:

  • Ensure your upload speed is fast enough to support streaming (1mbps+)

  • Ensure your CPU is fast enough to support streaming (quad core)

  • Updated to the latest Tier3 version of XSplit (instructions) if applicable.

  • Reduced resolution and bitrate to low levels to verify it's not a CPU or Internet issue.

  • Searched TL using "Content Search" for error messages you may be receiving. Is XSplit telling you "Unable to synchronize settings with server"? Then search for it first!


If you still want to post a thread, include at very least the following information, or your thread will be closed:

  • Streaming software used (Xsplit? FMLE? VAC? SCFH? VhScrCap?)

  • CPU type/speed and amount of RAM (eg: Core i5 2500k 3.3 GHz, 4GB RAM). Not sure? Use CPUz.

  • Windows version (eg: Windows 7 Ultimate 32 bit)

  • Download / upload speed as measured by www.speedtest.net to California, USA (eg 15000 down / 5250 up kbps) and ping, packet loss and jitter as measured by www.pingtest.net to California, USA. Connection type - wired / wireless?

  • Settings used in all your streaming software (take a screenshot if you're lazy - you can upload screenshots directly to TL using the 'upload image' link when making a post).

    Make sure at very minimum the following information is available / visible: Resolution, bitrate, frame rate (fps), quality options.

    Make note NOT to show your stream ID / key, as this is private data that lets anyone stream to your channel.

  • Streaming service used (eg: Justin.TV, UStream, own3d, etc)

  • If posting about video issues or something visible, a link to a recording / VOD of the problem exhibiting itself. Almost all streaming services auto-record VODs, so link to the VOD where you had problems.


Obviously not all these will apply to all types of questions - there's no point testing your Internet speed if you can't even install your streaming program for example. But please include as much detail as possible. No one can help you if you didn't provide the necessary information.
AdministratorTwitter: @R1CH_TL
TL+ Member
Torte de Lini
Profile Blog Joined September 2010
Germany38463 Posts
May 24 2011 07:05 GMT
#2
Ensure your CPU is fast enough to support streaming (quad core)


Can you specify in Ghz (approx. 3.4?)
https://twitter.com/#!/TorteDeLini (@TorteDeLini)
R1CH
Profile Blog Joined May 2007
Netherlands10342 Posts
May 24 2011 07:14 GMT
#3
Any quad core should be fast enough, even an old Q6600 if the settings are appropriately set.
AdministratorTwitter: @R1CH_TL
TL+ Member
Torte de Lini
Profile Blog Joined September 2010
Germany38463 Posts
May 24 2011 07:16 GMT
#4
Ah, glad this was put in place by the way. Won't net everyone from spontaneously making a topic about how to stream, but it will stop a huge chunk of those people (and the rest will be redirected suitably).

Cheers and thanks a lot!
https://twitter.com/#!/TorteDeLini (@TorteDeLini)
geokilla
Profile Joined May 2011
Canada8245 Posts
May 25 2011 03:14 GMT
#5
Some Intel bias..... I have to disagree that Intel CPUs such as the Core i5 and i7 are better than AMD's offerings. Yes the i7 are better than whatever AMD has, but as for the i5, it all depends on what you compare it to.

Thanks for the sticky though. It'll help me greatly. If it doesn't.... Then I will post a thread when I can.
skyR
Profile Joined July 2009
Canada13817 Posts
May 25 2011 03:16 GMT
#6
On May 25 2011 12:14 geokilla wrote:
Some Intel bias..... I have to disagree that Intel CPUs such as the Core i5 and i7 are better than AMD's offerings. Yes the i7 are better than whatever AMD has, but as for the i5, it all depends on what you compare it to.

Thanks for the sticky though. It'll help me greatly. If it doesn't.... Then I will post a thread when I can.


Not Intel bias. The 2nd generation core i5 processors destroys all of AMD's current offerings by a good margin.
geokilla
Profile Joined May 2011
Canada8245 Posts
May 25 2011 03:24 GMT
#7
On May 25 2011 12:16 skyR wrote:
Show nested quote +
On May 25 2011 12:14 geokilla wrote:
Some Intel bias..... I have to disagree that Intel CPUs such as the Core i5 and i7 are better than AMD's offerings. Yes the i7 are better than whatever AMD has, but as for the i5, it all depends on what you compare it to.

Thanks for the sticky though. It'll help me greatly. If it doesn't.... Then I will post a thread when I can.


Not Intel bias. The 2nd generation core i5 processors destroys all of AMD's current offerings by a good margin.

If you're comparing quad core to quad core and not factoring in price, then yes AMD gets destroyed. But if you factor in the price, then well, I believe it's a bit more balanced as you can get a hexcore from AMD at the same price of Intel's quad cores (i5).

However I'll check the reviews and see what the results are just to make sure I'm not giving false info.
skyR
Profile Joined July 2009
Canada13817 Posts
May 25 2011 03:27 GMT
#8
I did say all of their offerings which include their hex core. Cores and frequency is not all that determines processor performance.

http://www.anandtech.com/show/4083
http://www.xbitlabs.com/articles/cpu/display/core-i7-2600k-990x.html
geokilla
Profile Joined May 2011
Canada8245 Posts
May 25 2011 03:43 GMT
#9
On May 25 2011 12:27 skyR wrote:
I did say all of their offerings which include their hex core. Cores and frequency is not all that determines processor performance.

http://www.anandtech.com/show/4083
http://www.xbitlabs.com/articles/cpu/display/core-i7-2600k-990x.html

Yes I know that, but again, factor in the price and things change a bit. However re-reading the review, it seems that Intel's offerings are better overall, so I guess I got corrected.

http://www.hardwarecanucks.com/forum/hardware-canucks-reviews/39555-intel-sandy-bridge-core-i5-2500k-core-i7-2600k-processors-review.html
mewbert
Profile Joined April 2011
United States291 Posts
Last Edited: 2011-06-09 07:01:56
June 08 2011 07:13 GMT
#10
nvm, fixed
NguN
Profile Joined August 2009
Australia1322 Posts
Last Edited: 2011-06-10 15:11:01
June 10 2011 13:52 GMT
#11
edit: nvm read the intro
PrinceVegeta
Profile Joined February 2011
United States118 Posts
June 16 2011 18:24 GMT
#12
So once you have your stream up and running on jtv, how do you go about getting the link on the TL homepage? Is there someone you have to talk to about it or a form to fill out?
MontagneBleu
Profile Joined December 2009
Canada70 Posts
June 16 2011 18:47 GMT
#13
http://www.teamliquid.net/forum/viewmessage.php?topic_id=175682
PrinceVegeta
Profile Joined February 2011
United States118 Posts
June 16 2011 19:23 GMT
#14
thanks ^^
WinteRR
Profile Joined May 2011
Australia201 Posts
Last Edited: 2011-06-21 07:28:47
June 18 2011 09:25 GMT
#15
zzzzzz
ubersoph
Profile Joined October 2010
United States56 Posts
June 21 2011 03:08 GMT
#16
So, I have been having a strange problem where the stream appears to be working, but it just shows it constantly loading on Justin.tv - anyone have a similar problem?

I have an i5 2500k
4870 Radeon

Streaming at 1500 upload, quality 8, game running at 1920x1200, streaming at 960*600

User was temporarily forum banned for this post.
"Never give up, trust your instincts!"
Jaso
Profile Blog Joined April 2010
United States2147 Posts
June 21 2011 03:09 GMT
#17
What's your internet speed?

derp
ubersoph
Profile Joined October 2010
United States56 Posts
June 21 2011 16:40 GMT
#18
I have 10 meg down 2 meg up
"Never give up, trust your instincts!"
Canti_the_Angel
Profile Joined June 2011
United States55 Posts
June 21 2011 19:30 GMT
#19
Im having a issue with XSplit.... I start streaming and it says "Enable Virtual Camera Output" and it is, but XSplit auto disables what while broadcasting... What am I doing wrong?

User was temporarily forum banned for this post.
Every problem can be solved with DTs...
Nizzy
Profile Blog Joined November 2010
United States839 Posts
Last Edited: 2011-06-24 03:59:10
June 24 2011 01:53 GMT
#20
edit: just going to try xsplit, tried destinys guide first and while its well done it might not be the best for my situation. thx
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