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Dell D830 Boots to Black Screen

Forum Index > Tech Support
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-_-
Profile Blog Joined November 2003
United States7081 Posts
Last Edited: 2010-12-02 02:09:02
December 02 2010 02:05 GMT
#1
I was using my D830 Laptop today. There was no sign of a problem. I had been having problems before, but I sent it in to Dell and they replaced the motherboard just a few months ago. Ever since then I was especially careful with my laptop because my warranty had run out.

I played a game of SC2 then pressed the start button to put it in sleep mode. A couple of hours later, I came back and pressed the start button. The screen which came up was black. The HUD lights turn on; the HD light flashes if I leave it on long enough, the battery light turns on, the wifi turns on, however the screen remains black. If I leave the computer on for a while, the caps lock light will turn on. However, tapping caps lock does not toggle it.

If I press the power button quickly after I turn it on, it shuts down violently -- that is it turns off with the same shocking sound that occurs when you try to remove your battery when your laptop is on. If I wait a while, then press the button, it turns off gently, like normal.

There is no sound. Tapping f8 or function or function f5 does nothing. I have tried removing the battery, holding the power button, then putting back in the battery and trying to turn it on.

Any advice? Keep in mind that I am not very experienced with computers, and don't know the lingo.
infinitestory
Profile Blog Joined April 2010
United States4053 Posts
Last Edited: 2010-12-02 02:07:30
December 02 2010 02:07 GMT
#2
I'm having this problem too, and I'm not sure why. My guess is that it's a driver issue, but even if that's correct I have no idea how to fix it

EDIT: I can also say for sure that it's not computer specific, since my laptop is a Lenovo.
Running Win7 x64.
Translator:3
TheGiftedApe
Profile Blog Joined September 2010
United States1243 Posts
Last Edited: 2010-12-02 02:19:53
December 02 2010 02:16 GMT
#3
Dont leave your computer on for long periods of time, Sleep mode is a horrible feature that was invented by the devil. You should restart your computer atleast once a day. And never leave it on over night if its not doing anything.

ESPECIALLY for laptops, laptops are very fragile, leaving one on for a long period of time is asking for it. Get in the routine of shutting down, instead of putting computer to sleep.

I know this wont fix your issue but it might help keep your computers alive in the future.



as to your issue, I know there is some thing with dell laptops where if you accidently pressed the button, the video card is in export mode, where is waiting for a monitor to be plugged in instead of using the laptop screen, I cant remember the specific button, but my sisters laptop was having this issue and I had to press like the Fn key plus like f12 or something and the screen turned right on.

if you have a monitor, plugging in the monitor to your computer may help you trouble shoot wheather there is a physical problem with your laptop screen, video card, or if it is a software issue.
xO-Gaming.com || [xO]TheGiftedApe.364 || xO-Gaming Manager.
hamy710
Profile Joined November 2010
Australia160 Posts
December 02 2010 02:26 GMT
#4
On December 02 2010 11:16 TheGiftedApe wrote:
Dont leave your computer on for long periods of time, Sleep mode is a horrible feature that was invented by the devil. You should restart your computer atleast once a day. And never leave it on over night if its not doing anything.

ESPECIALLY for laptops, laptops are very fragile, leaving one on for a long period of time is asking for it. Get in the routine of shutting down, instead of putting computer to sleep.

Well thank you for that information, I'm getting a new computer soon. I shall NEVER put it on sleep due to this.
I've been lurking for a year and only less than 200 posts, time to boost my post count!
Souljah
Profile Blog Joined November 2010
United States423 Posts
December 02 2010 02:56 GMT
#5
are you seeing your POST screen? Sounds like either your screen of GPU went out.. or could be a loose cable that feeds your screen from the mobo.. which could of happeened when they put the new one in.
-_-
Profile Blog Joined November 2003
United States7081 Posts
Last Edited: 2010-12-02 03:25:06
December 02 2010 03:05 GMT
#6
On December 02 2010 11:56 Souljah wrote:
are you seeing your POST screen? Sounds like either your screen of GPU went out.. or could be a loose cable that feeds your screen from the mobo.. which could of happeened when they put the new one in.



I see nothing on the screen. After I press the start button, it's just black.

I think it's unlikely there was a loose wire. My laptop was fixed about three months ago, and I didn't move my computer at all between the time it was working and the time the screen turned black. It just stood on my desk.
-_-
Profile Blog Joined November 2003
United States7081 Posts
December 02 2010 14:43 GMT
#7
I'll bump this one time. Hate to have wasted almost a thousand bucks, but that's life I guess. :/
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