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Ok so I'm fucking pissed off right now.
Basically I ordered 3 books from Amazon on the 26th of July. I remember seeing the arrival date, and since I used super good checking, or whatever the fuck it is.
Ok so It's August 5th, and I still haven't got it. I wasn't really worrying since I thought it was gonna take a while, and I thought they used USPS.
They used UPS
I check my status, and it says IT WAS FUCKING DELIVERED.
How could of it been delivered. I asked my family if any packages came for me days ago. Nope nothing!
I know for a fact that you have to sign for the packages. and since I the person who ordered it, and paid for it didn't sign for it...
WTF! it says it was delivered, not left on my front lawn to be stolen. I know for a fact nobody would steal around here since I've left my front door open for 10 years, and I've never been robbed.
God! Why wasn't I on top of this? I was too busy with shit, but aw man.
What can they do? I tried calling my local UPS, but it's to late.
I tried filling a lost package form, but you need details from where it was mailed from. I HAVE NO IDEA!!!
My tracking number is
1ZA7810W0363927268
Oh man.
I'm not the type of guy that's gonna get ripped off.
Has this happened to anyone? Details on what to do.
Like I said I'm calling the first time tomorrow during their hours.
What if they say it's not their problem. What can I say?
EDIT:
The reason I sound so pissed is ,because I am.
I'm having family problems, gf problems, uni problems, and I can't even get my present I BOUGHT FOR MYSELF?
Fucking god =/
Final EDIT
Anyway. I called Amazon, and I don't regret it.
I talked to this nice lady who simply asked me for my account information. I told her my situation, and she arranged a new order of what I ordered to be sent to me with 2 day shipping.
Amazon definitely knows how to treat her customers. I'm glad I give them my business.
Thanks to those who told me to call Amazon.
 
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talk to ups to see wtf happened
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I don't know for sure, but some guesses:
UPS may have a policy where they can show you your signature for the package if they marked it "delivered." Ask to see it.
"Super good checking" sounds like you're referring to some sort of insurance policy? Did you get any shipping insurance?
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this happened to me once. i ordered a razer copperhead from amazon and they used ups and it said it was delivered. i emailed them and they sent another one. then i got one in the mail a few days later. then like a week after that i got another one, lol.
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On August 06 2008 11:23 RtS)Night[Mare wrote:
talk to ups to see wtf happened
They don't have a 24 hour phone, or do they? I called got nothing, but "please call back tomorrow during hours etc.. etc.."
Like I said I tried filling a lost package claim, but it needs details of where it was shipped from. Since, I don't have the package I have no idea. I tried looking at my amazon confirmation e-mail, but all it has is the tracking number.
On August 06 2008 11:24 BottleAbuser wrote:
I don't know for sure, but some guesses:
UPS may have a policy where they can show you your signature for the package if they marked it "delivered." Ask to see it.
"Super good checking" sounds like you're referring to some sort of insurance policy? Did you get any shipping insurance?
No it refers to the free shipping I got. If you order more than $25 worth of goods from Amazon(Amazon seller) you qualify for free shipping.
On August 06 2008 11:25 Nitrogen23 wrote:
this happened to me once. i ordered a razer copperhead from amazon and they used ups and it said it was delivered. i emailed them and they sent another one. then i got one in the mail a few days later. then like a week after that i got another one, lol.
They never caught on?..
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Try calling them, though in all likihood they simply made a mistake with their internal system in terms of scanning. If they cannot give you any detail on the present location of the books, then call Amazon to have them request for a lost item search, which would be a bit annoying. At some point or another both party will recognize that the parcel isn't where it is supposed to be, but it is probably going to take time.
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The same thing happened to me before. What happened was that the UPS guy delivering it decided that he wanted to go home early that day, so he forged a signature saying that it had already been delivered. Luckily, UPS found out that the package was still in their inventory, and they delivered it to me the next day. Hopefully that guy got fired.
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On August 06 2008 11:32 Mooga wrote:
The same thing happened to me before. What happened was that the UPS guy delivering it decided that he wanted to go home early that day, so he forged a signature saying that it had already been delivered. Luckily, UPS found out that the package was still in their inventory, and they delivered it to me the next day. Hopefully that guy got fired.
Hopefully this gets sorted out. but seriously. What amount of laziness?... You deliver packages, knock on doors, and get signatures.
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On August 06 2008 11:32 Mooga wrote:
The same thing happened to me before. What happened was that the UPS guy delivering it decided that he wanted to go home early that day, so he forged a signature saying that it had already been delivered. Luckily, UPS found out that the package was still in their inventory, and they delivered it to me the next day. Hopefully that guy got fired.
Probably arrested. Isn't forgery a felony?
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iirc standard UPS procedure doesn't require signing for packages unless it's specified. you're probably thinking of FedEx.
your best luck is to call
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On August 06 2008 11:34 yubee wrote:
iirc standard UPS procedure doesn't require signing for packages unless it's specified. you're probably thinking of FedEx.
your best luck is to call
You sure? All the UPS packages I received. They MADE ME sign for. I did, and they went on their way.
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Calgary25993 Posts
I believe the vendor chooses whether or not they want the client to sign on delivery. So if Amazon doesn't require signatures from UPS, you might be hooped. Definitely call both Amazon and UPS and find out what's up. If they give you the run around, immediately call your credit card company and file a chargeback. Your credit card company will be very helpful, I guarantee, since they are the ones who actually stand to lose your business.
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United States22883 Posts
On August 06 2008 11:32 Mooga wrote:
The same thing happened to me before. What happened was that the UPS guy delivering it decided that he wanted to go home early that day, so he forged a signature saying that it had already been delivered. Luckily, UPS found out that the package was still in their inventory, and they delivered it to me the next day. Hopefully that guy got fired.
That sounds like a possible explanation.
Honestly, I'd start with calling Amazon. For as much shit as people give about India support call centers, they really do a fantastic job imo. I've had three delivery failures by the mail carriers. First time Amazon sent another order, second they checked with the post office and found out they had sent it back to Amazon so they gave me the money back to do a new order, and the third time they connected me with the manager of the post office to figure out the best way for the gift recipient to pick it up.
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On August 06 2008 11:37 Chill wrote:
I believe the vendor chooses whether or not they want the client to sign on delivery. So if Amazon doesn't require signatures from UPS, you might be hooped. Definitely call both Amazon and UPS and find out what's up. If they give you the run around, immediately call your credit card company and file a chargeback. Your credit card company will be very helpful, I guarantee, since they are the ones who actually stand to lose your business.
I paid with my checking account which I have with Bank of America.
On August 06 2008 11:37 Jibba wrote:Show nested quote +On August 06 2008 11:32 Mooga wrote:
The same thing happened to me before. What happened was that the UPS guy delivering it decided that he wanted to go home early that day, so he forged a signature saying that it had already been delivered. Luckily, UPS found out that the package was still in their inventory, and they delivered it to me the next day. Hopefully that guy got fired. That sounds like a possible explanation. Honestly, I'd start with calling Amazon. For as much shit as people give about India support call centers, they really do a fantastic job imo. I've had three delivery failures by the mail carriers. First time Amazon sent another order, second they checked with the post office and found out they had sent it back to Amazon so they gave me the money back to do a new order, and the third time they connected me with the manager of the post office to figure out the best way for the gift recipient to pick it up.
Shit that sounds awesome. Do you know the ###? of Amazon. I tried filling a claim on Amazon, by clicking "Where's My Package", but got nothing besides shipping type of terms.
So from general experience should I call Amazon first, or should I call my local UPS first?
On August 06 2008 11:42 il0seonpurpose wrote:
You mighta missed it, they want you to sign something I think when they come to your door
It say's it was supposedly delivered on the 30th of July. However, I did not sign, or see a UPS member that day. I told my family members if they signed for me, but they didn't, even then they would of given me my package when it came.
I don't work, so I'm always home.
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You mighta missed it, they want you to sign something I think when they come to your door
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On August 06 2008 11:40 Mickey wrote:Show nested quote +On August 06 2008 11:37 Chill wrote:
I believe the vendor chooses whether or not they want the client to sign on delivery. So if Amazon doesn't require signatures from UPS, you might be hooped. Definitely call both Amazon and UPS and find out what's up. If they give you the run around, immediately call your credit card company and file a chargeback. Your credit card company will be very helpful, I guarantee, since they are the ones who actually stand to lose your business. I paid with my checking account which I have with Bank of America. Show nested quote +On August 06 2008 11:37 Jibba wrote:On August 06 2008 11:32 Mooga wrote:
The same thing happened to me before. What happened was that the UPS guy delivering it decided that he wanted to go home early that day, so he forged a signature saying that it had already been delivered. Luckily, UPS found out that the package was still in their inventory, and they delivered it to me the next day. Hopefully that guy got fired. That sounds like a possible explanation. Honestly, I'd start with calling Amazon. For as much shit as people give about India support call centers, they really do a fantastic job imo. I've had three delivery failures by the mail carriers. First time Amazon sent another order, second they checked with the post office and found out they had sent it back to Amazon so they gave me the money back to do a new order, and the third time they connected me with the manager of the post office to figure out the best way for the gift recipient to pick it up. Shit that sounds awesome. Do you know the ###? of Amazon. I tried filling a claim on Amazon, by clicking "Where's My Package", but got nothing besides shipping type of terms. So from general experience should I call Amazon first, or should I call my local UPS first?
amazon first
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Given the status, I'd call amazon, as the shipper they have more power to demand things for UPS to do anyway. You calling UPS will probably just get sympathetic but useless answers.
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On August 06 2008 11:43 Nitrogen23 wrote:Show nested quote +On August 06 2008 11:40 Mickey wrote:On August 06 2008 11:37 Chill wrote:
I believe the vendor chooses whether or not they want the client to sign on delivery. So if Amazon doesn't require signatures from UPS, you might be hooped. Definitely call both Amazon and UPS and find out what's up. If they give you the run around, immediately call your credit card company and file a chargeback. Your credit card company will be very helpful, I guarantee, since they are the ones who actually stand to lose your business. I paid with my checking account which I have with Bank of America. On August 06 2008 11:37 Jibba wrote:On August 06 2008 11:32 Mooga wrote:
The same thing happened to me before. What happened was that the UPS guy delivering it decided that he wanted to go home early that day, so he forged a signature saying that it had already been delivered. Luckily, UPS found out that the package was still in their inventory, and they delivered it to me the next day. Hopefully that guy got fired. That sounds like a possible explanation. Honestly, I'd start with calling Amazon. For as much shit as people give about India support call centers, they really do a fantastic job imo. I've had three delivery failures by the mail carriers. First time Amazon sent another order, second they checked with the post office and found out they had sent it back to Amazon so they gave me the money back to do a new order, and the third time they connected me with the manager of the post office to figure out the best way for the gift recipient to pick it up. Shit that sounds awesome. Do you know the ###? of Amazon. I tried filling a claim on Amazon, by clicking "Where's My Package", but got nothing besides shipping type of terms. So from general experience should I call Amazon first, or should I call my local UPS first? amazon first
I googled "Amazon Phone Number" and got this.
1-866-216-1072.
Calling right now.
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You call something you bought for yourself a present? That makes no sense. A present is when you give it to someone else.
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On August 06 2008 12:01 Mastermind wrote:
You call something you bought for yourself a present? That makes no sense. A present is when you give it to someone else.
I bought it for myself.. for my BIRTHDAY.
Anyway. I called Amazon, and I don't regret it.
I talked to this nice lady who simply asked me for my account information. I told her my situation, and she arranged a new order of what I ordered to be sent to my with 2 day shipping.
Amazon definitely knows how to treat her customers. I'm glad I give them my business.
Thanks to those who told me to call Amazon.
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On August 06 2008 12:01 Mastermind wrote:
You call something you bought for yourself a present? That makes no sense. A present is when you give it to someone else.
Anyone other than this guy really care what the item is called?
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United States22883 Posts
That's not how you contact them generally. If it works, then great. Normally you go to Contact Us under the Help area. You put in your phone number and they call you when they open up.
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United States43611 Posts
Amazon are great about these things. I had a friend who spent $300 on a big dvd boxed set and they just left it outside his door and it got rained on. It wasn't the first time he'd had trouble with delivery so he phoned up amazon and said he hadn't gotten it and they said they'd ship another one with a different delivery company. He then sold me the replacement for half the price. :D
Basically they will always side with the customers because delivery companys are easy to find and can be replaced whereas customers being confident shopping online and spreading the good reputation of amazon is much more valuable.
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This happened to me one time, same exact circumstances. It turned out that no one was here to receive the package and since they needed someone to sign for it they just held onto the package eventually sending it back 3 days later. I had to re-order it and get a refund for the last one.
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I have had ups guys just leave expensive packages out on my doorstep before, even shit i was supposed to sign for
fuck those guys
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I ordered some shit like 2.5 almost 3 months ago from some stores on the US/Canada.
They Use USPS
shit hasn't arrived. 
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My brother ordered a PS3 online, and it didn't show for a couple months. He got his money back, because the website (i forget which one) assumed that the PS3 was just stolen before it got to my brother. It did end up coming in the mail, because the mail service at the University of Alberta is real shitty at times. He got a PS3 for free 
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hey im drunk but i work at ups tomorrow so if you're still missing the package by tomorrow then let me know before 4 pm central US time and ill talk to them. send me the details though, such as your tracking number and shit.
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On August 06 2008 16:27 OverTheUnder wrote:
hey im drunk but i work at ups tomorrow so if you're still missing the package by tomorrow then let me know before 4 pm central US time and ill talk to them. send me the details though, such as your tracking number and shit.
 I'm pretty sure he got it figured out...
+ Show Spoiler +j/k, if your drunk then i guess its all good + Show Spoiler +Only trying to help anyway 
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On August 06 2008 16:58 Grobyc wrote:Show nested quote +On August 06 2008 16:27 OverTheUnder wrote:
hey im drunk but i work at ups tomorrow so if you're still missing the package by tomorrow then let me know before 4 pm central US time and ill talk to them. send me the details though, such as your tracking number and shit. I'm pretty sure he got it figured out... + Show Spoiler +j/k, if your drunk then i guess its all good + Show Spoiler +Only trying to help anyway
haha, i wasn't really reading the thread...and that message was really hard to type
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This happened to me a few months ago. I called amazon and they promptly resent all the books I ordered. They are great.
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Majority of packages that go through UPS do not have to be signed, they simply drop it off at your house and scan it and theyre done.
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On September 03 2008 01:33 XCetron wrote:
Majority of packages that go through UPS do not have to be signed, they simply drop it off at your house and scan it and theyre done.
Banned for bumping a post that DID NOT NEED TO BE BUMPED.
ASS.
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EPT
