Disgruntled Customer

VTArlock

United States1763 Posts

January 14 2012 19:37 GMT

Hello Liquidians,

So I have recently ordered from a website called Lizard Lick Amusements. This thread is to tell how TERRIBLE my experience with them has been so far.
http://www.lizardlick.com/

I ordered 8 buttons for my Madcatz TE Arcade stick (6 buttons and 2 button plugs) for the arcade stick I am currently building. I ordered these items on 12/25/2011, Christmas.

Now before I ordered the buttons I knew they were out of stock. There is a legend on the website that says how long it will take them to get the buttons before they can ship them to you when this is the case. Below
http://www.lizardlick.com/Pre-Order-Status_ep_28.html

According to this legend my Sanwa buttons should take 5-10 business days before they are obtained by LizardLick and then shipped to me. I was fine with this.

After my order was completed on the 25th I got an email saying my order was recieved successfully and the items were currently being ordered along with contact information for their sales team and an email to contact.

This is the information provided publicly

Phone: 919-810-9689
sales@lizardlick.com

I have called this number a minimum of 15 times, sent at least 10 emails and I have still heard nothing back even though we are approaching the 3 week mark.

I have received nothing,no updates, no missed calls, no texts, no email NOTHING.

What should I do? I can't find any information on the website about cancelling my order and I am not getting any customer service.

I can go down to the local arcade and just buy buttons even though they are slightly more expensive but at least I will have them and be able to complete my project.

Advice please
/Thanks

inReacH

Sweden1612 Posts

January 14 2012 19:43 GMT

My only advice is next time check twitter/facebook pages to make sure they are active.. last twitter post was 9 months ago, this would have been a red flag for me.

Here is the WHOIS for that website:

+ Show Spoiler +

% The data in the WHOIS database of 1&1 Internet AG is provided by
% 1&1 for information purposes, and to assist persons in obtaining
% information about or related to a domain name registration record.
% 1&1 does not guarantee its accuracy. By submitting a WHOIS query,
% you agree that you will use this data only for lawful purposes and that,
% under no circumstances, you will use this data to
% (1) allow, enable, or otherwise support the transmission by e-mail,
% telephone, or facsimile of mass, unsolicited, commercial advertising or
% solicitations to entities other than the data recipient's own existing
% customers; or
% (2) enable high volume, automated, electronic processes that send queries or
% data to the systems of any Registry Operator or ICANN-Accredited registrar,
% except as reasonably necessary to register domain names or modify existing
% registrations.
% 1&1 reserves the right to modify these terms at any time.
% By submitting this query, you agree to abide by this policy.

domain: lizardlick.com
created: 11-Jan-2004
last-changed: 11-Jan-2012
registration-expiration: 11-Jan-2013

nserver: dns1.3dcart.com 72.8.150.69
nserver: dns2.3dcart.com 50.56.226.14
nserver: dns3.3dcart.com 50.22.173.82

status: CLIENT-TRANSFER-PROHIBITED

registrant-firstname: Oneandone
registrant-lastname: Private Registration
registrant-organization: 1&1 Internet, Inc. - http://1and1.com/contact
registrant-street1: 701 Lee Road, Suite 300
registrant-street2: ATTN: lizardlick.com
registrant-pcode: 19087
registrant-state: PA
registrant-city: Chesterbrook
registrant-ccode: US
registrant-phone: +1.8772064254
registrant-email:

admin-c-firstname: Oneandone
admin-c-lastname: Private Registration
admin-c-organization: 1&1 Internet, Inc. - http://1and1.com/contact
admin-c-street1: 701 Lee Road, Suite 300
admin-c-street2: ATTN: lizardlick.com
admin-c-pcode: 19087
admin-c-state: PA
admin-c-city: Chesterbrook
admin-c-ccode: US
admin-c-phone: +1.8772064254
admin-c-email:

tech-c-firstname: Oneandone
tech-c-lastname: Private Registration
tech-c-organization: 1&1 Internet, Inc. - http://1and1.com/contact
tech-c-street1: 701 Lee Road, Suite 300
tech-c-street2: ATTN: lizardlick.com
tech-c-pcode: 19087
tech-c-state: PA
tech-c-city: Chesterbrook
tech-c-ccode: US
tech-c-phone: +1.8772064254
tech-c-email:

bill-c-firstname: Oneandone
bill-c-lastname: Private Registration
bill-c-organization: 1&1 Internet, Inc. - http://1and1.com/contact
bill-c-street1: 701 Lee Road, Suite 300
bill-c-street2: ATTN: lizardlick.com
bill-c-pcode: 19087
bill-c-state: PA
bill-c-city: Chesterbrook
bill-c-ccode: US
bill-c-phone: +1.8772064254
bill-c-email:

% See http://registrar.1und1.info for information about 1&1 Internet AG

registrant phone: 1.8772064254
registrant isp: http://1and1.com/contact could contact the isp and complain about scam business being run on their service and tell people on the companies facebook to do the same as it seems there are other complaints
http://www.facebook.com/pages/Lizard-Lick-Amusements/202862052243
Also could use the internet to try to find Chad Marley's cell phone number
Chad Marley's business twitter: https://twitter.com/lizardlick_com

razorsuKe

Canada2053 Posts

January 14 2012 20:19 GMT

I have purchased from them on 3 separate occasions, stuff was shipped in nice packaging and in a timely manner.
All of my friends also order from them in on a regular basis, 1 of them builds sticks for sale.

Seems like your problem right now is only a delay in shipping, if you can't contact them with any of those means, only thing you can do is wait I guess?

8 buttons is like $16 anyways, not a lot of money to freak out over.

Vansetsu

United States1454 Posts

January 14 2012 20:22 GMT

Pretty sure it has to do with you ordering them on Christmas. Not that it's a good excuse, but it's my likely guess.

VTArlock

United States1763 Posts

January 14 2012 20:26 GMT

Inreach you're awesome thanks for the info.

To the other posters (on mobile TL ap currently) I also know people that have ordered from them and received decent service. I'm pissed because I've contacted them in so many ways and literally gotten zero feedback. It's very unprofessional. My order was $30 not 16

got cool buttons.

Hittegods

Stockholm4642 Posts

January 14 2012 20:38 GMT

Ten business days would have mean that it was shipped this Monday? Doesn't seem like that much of a delay to me tbh.

Grobyc

Canada18410 Posts

January 14 2012 21:59 GMT

On January 15 2012 05:38 Hittegods wrote:
Ten business days would have mean that it was shipped this Monday? Doesn't seem like that much of a delay to me tbh.

Maybe not, but his attempts and trying to reach them says a lot about their [lack of] customer service.

VTArlock

United States1763 Posts

January 15 2012 00:31 GMT

Yea so I checked their facebook and apparently there are a TON of people having the same issues as me. One guy has been waiting since October for his order :/. I have very little faith that I will be receiving this order anytime soon if at all.

DirtyCash

Canada189 Posts

January 15 2012 00:51 GMT

Sorry to hear that. Purchased some gates and buttons there a few months ago, it shipped pretty fast.

munchmunch

Canada789 Posts

January 15 2012 01:14 GMT

#10

On January 15 2012 04:37 VTArlock wrote:
What should I do? I can't find any information on the website about cancelling my order and I am not getting any customer service.

You probably know this already, but if you paid by credit card, you can call your bank and do a chargeback. Just explain that merchandise hasn't been delivered, and you haven't been able to contact the company to cancel your order, and you should be fine.

TheToast

United States4808 Posts

January 15 2012 05:14 GMT

#11

This is why I stick to ordering from the main sites like Amazon and New Egg. I've known several people who order from these types of sites, things usually go great. Until their is a problem with an order or a billing issue. Then it's usually a pain in the ass to deal with their customer service or get the bill corrected. I get the feeling that sites like these are often run out of someone's garage or basement.

My advice stick to major shopping sites or order direct from the manufacturer. In regards to the current order, I think munchmunch has the best advice.

sluggaslamoo

Australia4494 Posts

January 15 2012 05:25 GMT

#12

That's weird. I haven't had a problem with lizardlick.

metbull

United States404 Posts

January 15 2012 05:41 GMT

#13

well if you paid by credit card. call your credit card company and dispute the charge.

Trumpet

United States1936 Posts

January 15 2012 06:10 GMT

#14

I would go contact them through SRK or on techtalk (I think LL has a thread there). Never used them myself, but they'd be most worried about bad press on SRK and I know they're active there.

VTArlock

United States1763 Posts

January 15 2012 11:17 GMT

#15

On January 15 2012 15:10 Trumpet wrote:
I would go contact them through SRK or on techtalk (I think LL has a thread there). Never used them myself, but they'd be most worried about bad press on SRK and I know they're active there.

This is a fantastic idea, I don't know why I didn't of it. I hate using other forums because TL is just so much easier to use/ run so much better. The internet has so much trash.

I use SRK daily, I just dont post and/or have an account

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