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The life of a live stream moderator.

Blogs > Chanyman
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Chanyman
Profile Blog Joined December 2010
Australia142 Posts
Last Edited: 2011-08-24 17:46:23
August 24 2011 17:35 GMT
#1
Hmm where to start with this blog.

I dont know, its 12:54am and well I'm not tired yet, so I figured I would write something.

Moderating In General:


So to address the topic and give you a bit of background information, I am a moderator for Liquid`Jinro's stream. Moderating or Moderator can be defined as:

One who presides over a meeting, forum, or debate.

Now to be clear, moderating a forum and moderating a live chat are two different ball games. Sure you need to have morals and experience is always a plus but that is basically where the similarities end between the two.

Moderating a forum is I suppose by no means easier, but you are allowed to be less focused on the task at hand, and can freely pop in and out of moderating. With live chat moderating, you have to be on the ball always looking out for those trolls or people who get testy and start flame wars in chat etc.

With power comes responsibility. Not everyone has what it takes to be a moderator (and a good one at that). Some people are just too passive, others too aggressive, but it takes patients and experience to achieve balance between the two. In some circumstances its good to have both, where if a chat goes rogue just get a itchy ban hammer, while in others you might want to let things take there course. But the thing about moderating is that people will ALWAYS make you the bad guy. Arguing that they haven't done anything wrong, and proceed to get angry at the moderator for banning or time outing them because they see it as unjust or unfair. This is where you need a set of rules, but its hard to define these in a live chat without posting them every 5 seconds for people who come and go, and that is why experience is important, to know when someone has done something wrong and when they are just joking.

Modes can sometimes confuse you with some of the moderating tools on various stream sites. Justin.tv has slow mode and friends mode, modcaps etc and some of these can get a bit confusing to a newer moderator. Slow mode is most useful when chat gets a bit to quick to check every line, but it also inhibits 'true' live chatting with other users, while friends mode is good for letting everyone in chat know about a stream event or notice such as rules or announcements.

Then there is the factor of handing out punishments. For example if someone is making a joke, how well do you know the border between time out and permaban from chat? and do they really deserve it? Most people come back from a time out and interact, and genuinely contribute but some people do try to argue it and get angry, and at this point sometimes its better to permaban the person if they are really causing so much trouble.

In the end though moderating is great fun if you have a civilized chat. You can interact and generally people sort of look up to you as in a position of power, and can ask you questions etc. Most of all though its about the fans of the streamer, and if your a fan too, your really going to enjoy being a moderator.

Now if you think you have what it takes, I urge you to ask the host of your stream to perhaps moderate for them. It's not easy but it feels good to really help someone out when they are busy playing in game, and who doesnt like a bit of power

My personal experiences from moderating:

Some funny stuff happens in Jinro's chat. Sometimes when we ban people, for example user Facepalmer gets banned, he will come back with another Justin.tv account with the name Facepalmer1. Then they come back yelling at the mods 'hah what are you gonna do know', well I just permaban again There was this one guy where I had to do it 6 times (I was just a n00b moderator at this point), the 6th time Jinro was in chat and he goes 'Jinro one of your mods is being unfair.' Jinro goes 'how so?', and the dude says 'oh he banned me'. At this time I interject and say 'yeah I banned you once and your smurfs 5 times'. Jinro just laughs. Now to be perfectly honest, if your going to do it, why not make it a whole different name and be way less conspicuous, its pretty dumb to come back to a chat yelling at the mods with a number difference

Some other funny moments:

  • Jinro calling me 'Chancey'

  • Jinro playing 2v2's with TheWind

  • Icebox (another mod) trolling me hard, when I found his Battle.net account, messaged him he didnt reply, so he led me into thinking it was someone else. The next day I find him sign on as he says he was going to do in Jinro chat ._.

  • Bumblebeesc (another moderator) trolling Jinro.

  • Conversation between Me, Jinro and MC:

    Jinro: David kim please give me odin
    MC: Jinro
    MC: if terran get odin
    MC: protoss get
    MC: Zeratul and Artanis
    Chany: lol wtf
    Chany: Zeratul imba, Artanis only
    Jinro: Ok fine MC you can have Artanis
    Wait of like 10 seconds....
    Jinro: I use 30 SCV repair odin.

  • Hot_Bid cannon rushing other team

  • Jinro spreading creep into my base, and I couldnt rewall or put down buildings
    (he was playing Zerg)


Most awesome moderating moment:

Recently I was moderating for Jinro before he went to MLG, and because I have been moderating for Jinro, I feel I have made some friends in the pro scene ^o^. Not many people have an account on Korea, so when Jinro is not doing much I try to help him take questions from chat and send them to him via Battle.net. Helping him out with moderating and all has really soaked up a bit of time, but all the meanwhile having his stream open on my other screen has allowed me to advance my play up to a Platinum level in Korea :D, and to be honest nothing bad has come from doing it at all, and really only good things have come from it. For example, I was messaging him when he was playing Smash.tv with oGsMC and he allowed me to play a game with himself and MC. I was like OMG IM PLAYING A GAME WITH MC. I felt bad for the other moderators in chat because I couldn't really moderate from in game and chat went a bit crazy about MC playing ^^. I was so totally going nuts over playing games with 2 big pro's in Korea, one MC and the other Jinro. MC is quite the character, and he is known as the Smash.tv expert in chat now because of it

After MC went to bed, Jinro messaged Hot_Bid and Heyoka and we played some 4v4's on North America. This was nuts for me not only because I got to play with Jinro and TL staff, but also because I got to chat on skype with them aswell :D I was so stoked at this point, nerds dream come true Most of the people called fake Jinro, checked the stream and where like 'Holy crap its the real jinro', some even bad mannering Jinro :O, but regardless I had a ball.

Jinro if your reading this, thank you so much for the opportunity to moderate your stream. Good luck, have fun and play some awesome games at MLG Raleigh!

Please check out Jinro's stream!

Steam link.

I will upload the replays if you like

**
Twitter: @chanyman | TwitchTv: thechanyman
Heyoka
Profile Blog Joined March 2008
Katowice25012 Posts
August 24 2011 17:47 GMT
#2
I had fun playing 4v4 with you, nice read!

Also I took the liberty of changing my name in your post because you spelled it wrong.
@RealHeyoka | ESL / DreamHack StarCraft Lead
Chanyman
Profile Blog Joined December 2010
Australia142 Posts
August 24 2011 17:58 GMT
#3
haha no worries, it was off the top of my head :/
Twitter: @chanyman | TwitchTv: thechanyman
drooL
Profile Blog Joined May 2010
United Kingdom2108 Posts
August 24 2011 18:03 GMT
#4
I thought this was going to be just another "Hi I mod this and that chat (bragbrag) and modding is a hard job and stuff" post but I really enjoyed your story Cool that you got to play with MC and Jinro and Hotbid :D
Keep up the good work - mods help the streamers more than most people think. Some people say it's very ungreateful but I think it's a fun job; I don't feel much reponsibility about it though. When I happen to pop into a chat where I'm mod then I'll help out but I won't start joining a stream because I'm mod there and I think I have to.

Anyways, have fun Modding Jinro's stream is a good achievement.
@nowSimon
StarStruck
Profile Blog Joined April 2010
25339 Posts
Last Edited: 2011-08-24 18:19:10
August 24 2011 18:17 GMT
#5
Why the hell would anyone want to torture themselves? The first thing I always do is close the chat.

Jinro's chat is probably a lot easier to moderate than someone else.
Chanyman
Profile Blog Joined December 2010
Australia142 Posts
August 24 2011 18:26 GMT
#6
Yeah jinro's chat is generally pretty civil which is awesome, although there are times where it gets a little crazy but not like crazy crayzy.
Twitter: @chanyman | TwitchTv: thechanyman
Jerubaal
Profile Blog Joined June 2010
United States7684 Posts
August 24 2011 19:22 GMT
#7
You should volunteer to moderate Day9's chat. :p
I'm not stupid, a marauder just shot my brain.
forsooth
Profile Joined February 2011
United States3648 Posts
Last Edited: 2011-08-24 19:47:45
August 24 2011 19:46 GMT
#8
Question for you chanyman: Is English your second (or at least not your first) language? I've watched you mod jinro's stream for the last few weeks and you seem to take things a bit too seriously often, dropping bans or temp-bans for what is pretty harmless humor. The reason I bring it up is because I see that your location is Hong Kong and I'm wondering if it could be chalked up to miscommunication due to language or perhaps difference in culture.
Chanyman
Profile Blog Joined December 2010
Australia142 Posts
August 24 2011 20:59 GMT
#9
Ok to answer your question: no not at all english is my first language. Second: When I temp ban someone or ban someone its usually to do with the rules set by jinro: Racism and other things of this level are not tolerated in jinro's chat at all. Other than that it is left up to moderator discretion. I have to consider how serious the offense is. I never permanently ban outright unless I deem it really serious or its not tolerated in chat. Temp bans are for things that Jinro doesn't want to talk about but are tolerated and we usually give notice for what it was. I usually give a reason for banning people when they come back or after I ban them. I get all the sarcasm and everything, its nothing to do with language or culture, perhaps I am just more serious than most.
Twitter: @chanyman | TwitchTv: thechanyman
ProTech_MediC
Profile Blog Joined October 2007
United States498 Posts
August 24 2011 21:53 GMT
#10
How much do you get paid?
MC Fighting!~
th3_great
Profile Joined March 2011
United Kingdom429 Posts
August 24 2011 22:53 GMT
#11
On August 25 2011 06:53 ProTech_MediC wrote:
How much do you get paid?


i dont think theres any money involved, like with all moderating. but the perks (playing the odd game with your favourite progamer) sounds pretty awesome. if any number of the streamers i watch asked me to moderate, in exchange for the odd custom now and then, id take the offer in a stone cold heartbeat lol
did you read the script?
Chanyman
Profile Blog Joined December 2010
Australia142 Posts
August 26 2011 01:26 GMT
#12
Nah we dont get paid at all, its all of our own time, which is great because I play Terran and learn somethings from jinro.
Twitter: @chanyman | TwitchTv: thechanyman
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