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[H] computer problems!

Blogs > CharlieMurphy
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CharlieMurphy
Profile Blog Joined March 2006
United States22895 Posts
Last Edited: 2010-02-03 21:27:08
February 03 2010 06:19 GMT
#1
Ok for a long time now my computer will just randomly shut off- Well it actually goes into standby mode because I can still hear sounds and the comp is on, but the monitor just shuts off and says no signal while the fans speed up.

This only happens when I am playing 3d games like HoN, Street Fighter 4, etc. And it doesn't really seem to happen in the middle of a game (when most action is going on), it seems to happen when the screen is stationary or nothing is really going on (like within the first 1-10 minutes after loading a game)
(I also get this little issue where objects on the screen will get these tracers on random screen objects. This is minor, sometimes it will cover the screen in webs of this shit.)+ Show Spoiler +
[image loading]

sometimes alt tabbing corrects it temporarily. And I think it is intensified when background windows are opened.

I have an Sapphire Ati Radeon x1950 series card and apparently this has been a problem for many, I couldn't seem to google a solution (all the threads were years old as well). One thing I did try from google was to update the ATi CCC.exe/driver and once I did that - now the sound doesn't work. I don't know if it fixed the video issues yet as I can't /don't wanna play without sound.

here is a similar thread I made for hon forums
http://forums.heroesofnewerth.com/showthread.php?t=68262

specs:
winXP SP2
Intel c2d e6750
2gig of ram


..and then I would, ya know, check em'. (Aka SpoR)
Adeny
Profile Blog Joined January 2009
Norway1233 Posts
February 03 2010 06:27 GMT
#2
10 minutes of loading a game

Buy a new computer...

On a more serious note, artifacts like that are usually caused by heat I think, flip it open, clean dust, be careful/read a guide on how to not mess up your computer if you're not comfortable opening it. Download a hardware monitoring program to check the temperatures (with & without applications running).
Turbovolver
Profile Blog Joined January 2009
Australia2396 Posts
February 03 2010 06:33 GMT
#3
Sounds like the videocard is overheating.
The original Bogus fan.
CharlieMurphy
Profile Blog Joined March 2006
United States22895 Posts
Last Edited: 2010-02-03 06:36:45
February 03 2010 06:33 GMT
#4
er i meant after loading the games

and yea that's the thing, I regularly clean all the dust out of my card (totally take it apart). and I do have hardwaremonitor and it always says temps are stable..
[image loading]



it seems like my mouse just sped up too but I might just be trippin.
..and then I would, ya know, check em'. (Aka SpoR)
intrudor
Profile Blog Joined December 2009
Canada446 Posts
February 03 2010 06:36 GMT
#5
xp sp2?! not that its the problem but wtf
USER MIGHT BE WARNED FOR THIS COMMENT
CharlieMurphy
Profile Blog Joined March 2006
United States22895 Posts
Last Edited: 2010-02-03 06:39:27
February 03 2010 06:37 GMT
#6
whats wrong with sp2? why should I get sp3?

http://en.wikipedia.org/wiki/Windows_XP#Service_Pack_2

ok maybe I'll get sp3 soon, but this is not related to the issue afaik.
..and then I would, ya know, check em'. (Aka SpoR)
semantics
Profile Blog Joined November 2009
10040 Posts
Last Edited: 2010-02-03 06:44:08
February 03 2010 06:42 GMT
#7
Artifacts is usually related to unstable card down-clock by a bit and try again but usually there is heat that goes along with that problem eh it's an old card if it was pre oc then return it down to stock.

randomly shutting off sounds like a psu problem or os instability problem either way you should update you xp to sp3 :D updates block viruses and old exploits to getting into your computer.
CharlieMurphy
Profile Blog Joined March 2006
United States22895 Posts
Last Edited: 2010-02-03 06:56:55
February 03 2010 06:44 GMT
#8
how do i tell if it is OC? I mean I didn't do anything to it.

it's not randomly shutting off, it's going into standby mode..

can't run windows update because
The site cannot continue because one or more of these Windows services is not running:

- Automatic Updates (allows the site to find, download and install high-priority updates for your computer)
- Background Intelligent Transfer Service (BITS) (helps updates download more quickly and without problems if the download process is interrupted)
- Event Log (keeps a record of updating activities to help with troubleshooting, if needed)


Pretty sure I disabled all this shit. actually event log still enabled

wait , im on the windows install page and all it wants me to do is install the windows genuine validation thing, I think maybe that's why I didn't update. Is there a way to avoid this annoying thing>
..and then I would, ya know, check em'. (Aka SpoR)
JohnColtrane
Profile Blog Joined July 2008
Australia4813 Posts
February 03 2010 06:59 GMT
#9
well there's always buying a genuine copy
HEY MEYT
Cambium
Profile Blog Joined June 2004
United States16368 Posts
February 03 2010 07:04 GMT
#10
On February 03 2010 15:33 CharlieMurphy wrote:
er i meant after loading the games

and yea that's the thing, I regularly clean all the dust out of my card (totally take it apart). and I do have hardwaremonitor and it always says temps are stable..
[image loading]



it seems like my mouse just sped up too but I might just be trippin.


I was going to suggest overheating as the cause, but it seems that the temperatures are actually fairly low. When did you take the screenshot? When you run games, the CPU/GPU work much harder, which result in a significantly higher temperature, try taking a look immediately after your gaming sessions.

I think this is a hardware problem. Not sure if upgrading to SP3 would help.
When you want something, all the universe conspires in helping you to achieve it.
CharlieMurphy
Profile Blog Joined March 2006
United States22895 Posts
February 03 2010 07:08 GMT
#11
after a few mintues with hon open
[image loading]
..and then I would, ya know, check em'. (Aka SpoR)
Cambium
Profile Blog Joined June 2004
United States16368 Posts
February 03 2010 07:12 GMT
#12
On February 03 2010 16:08 CharlieMurphy wrote:
after a few mintues with hon open
[image loading]


Really don't know =\

GPU can tolerate a much higher temperature than CPU, I think anything below 75 should definitely be fine. Doesn't seem like it's an overheating issue.
When you want something, all the universe conspires in helping you to achieve it.
Lokomis
Profile Joined July 2009
United States72 Posts
Last Edited: 2010-02-03 07:59:43
February 03 2010 07:39 GMT
#13
When you updated CCC it may have also installed the ATI HD Audio drivers. I had this happen while building my new machine. I somehow installed ATI's audio drivers along side the updated 5870 driver and the sound stopped working. I couldn't figure it out at first by just looking at the sound/volume controls. Once I went into the actual configuration in the control panel I was able to see that it had been switched. If yours got switched too you just need to set it back to the on-board audio or aftermarket audio if you installed a PCI Audio Card. As for the lines you can go into the 3D settings in the CCC and disable the Catalyst AI and see if that makes a difference. Leaving it on made games impossible to run for my friend's 4870x2 setup and also caused some slowdown on my build. After disabling it everything ran smooth as a whistle. I think the AI may be overzealous and ends up throttling overall performance.

The temps don't seem high to me either. As stated above, under 75 isn't horrible under load. Above that and you may wish to verify that air is circulating well throughout your machine to improve cooling. Since you're comfortable taking the card apart to clean it you might also consider removing the current thermal paste that is on the card and replacing it with an aftermarket thermal compound as that can sometimes shave off a few degrees. If you go with something like Arctic Silver-5 there is a break-in period and I'd recommend not letting the system run 24/7 until you see the average running temperature stabilize.

Edit: I forgot to mention to open your Display settings and check your power saving settings in the screen saver tab. You might want to disable any auto-standby settings. It could be that for whatever reason your computer isn't recognize mouse movements or keystrokes while in game and the power saver settings are activating a standby because it thinks the machine isn't in use. While rare I have had a couple apps do this under Windows XP. I disabled all power saving features and just make sure that if I think I'm gonna be AFK for a while to activate a standby manually.
"Never attribute to malice that which can be adequately explained by stupidity."
CharlieMurphy
Profile Blog Joined March 2006
United States22895 Posts
Last Edited: 2010-02-03 08:50:53
February 03 2010 08:18 GMT
#14
yea, I noticed the paste seems a bit dry and low, I have been meaning to get some.

I checked the control panel> sounds thing (as instructed from some old thread before, and it was all fine).

I'll look into the CCC thing for lines

also, yea I think I do have the power saver on. The funny thing though is that the shit doesn't even work.. (lol maybe it only works when games are running?) Maybe this is the problem.

yae i've been using this since it never works http://samanathon.com/windows-tip-shutdown-your-computer-with-the-command-prompt/


Lokomis, you have been a huge help. thanks alot

http://www.tomshardware.com/forum/256101-33-problem-solved-craphics-card-sound
..and then I would, ya know, check em'. (Aka SpoR)
Lokomis
Profile Joined July 2009
United States72 Posts
Last Edited: 2010-02-03 10:07:57
February 03 2010 09:56 GMT
#15
No problem at all. I'd like to help you get the sound issue resolved though.

What options are listed in the Sound Playback dropdown box in the Audio tab of the Sound & Audio Devices menu? From your description above it sounds like the sound drivers have become uninstalled.

You've probably tried this already but in case you haven't: right-click My Computer, open up the Properties and pull up the Device Manager under the Hardware tab. From there look for any Yellow exclamation points indicating broken or missing drivers (specifically under the "Sound, Video and Game Controllers" sub-menu). If there is one (or more) right click and pull up their properties. Under the Driver tab try to use the Update Driver button and allow it to search online for the driver. With any luck it'll detect one to use. If it doesn't find one but the driver is missing/broken you may be able to locate them on the Drivers CD that came with your motherboard or on the motherboard manufacturer's website.
"Never attribute to malice that which can be adequately explained by stupidity."
CharlieMurphy
Profile Blog Joined March 2006
United States22895 Posts
Last Edited: 2010-02-03 11:23:16
February 03 2010 11:14 GMT
#16
only option is realtek hd audio output

no exclaimations, I just uninstalled the one that said ATi but it didn't do anything.

I did however find a question mark on 'unknown devices' which is actually my video card. can't update that. kinda weird actually because the display adapter is working fine.

[image loading]


what is the secondary thing too? is that normal?

found the sapphire website which is a bit mroe specific for the CCC/driver DLs , it seems I got 9.11 when I think I need 9.8 and dling/installing now.

ps- earlier i fiddled around in bios and found nothing to change audio
..and then I would, ya know, check em'. (Aka SpoR)
Lokomis
Profile Joined July 2009
United States72 Posts
February 03 2010 12:10 GMT
#17
I wouldn't downgrade. I'm pretty sure the 9.11 drivers are the proper ones for that card but to make sure you can plug in your details here and get the full suite:

http://support.amd.com/us/gpudownload/Pages/index.aspx

I'm almost positive the Secondary refers to the second HDMI/DVI socket on the card for use of a second monitor. I can't verify this at the moment because I'm at work and also in need of a new hard drive for my rig (current one has died but I'll be ordering another this Friday) to be able to get it back up and running. Before it died I did notice that the CCC treated the sockets as two separate entities whenever I had a second monitor connected. It would make the most sense that that would be the case.

If you're positive the Unknown Device is related to the video card and if that model card comes with a DisplayPort socket for a third monitor like the newer Radeon/Eyefinity cards then it might be that it is missing the driver(s) for that socket (although I'm unsure why they wouldn't have come packaged with the rest of the 9.11 CCC Suite). You'll be able to confirm this once you've installed the package.

In regards to the BIOS, On-Board audio will usually be listed under the Integrated Peripherals submenu but I don't think it has been disabled since it is listed there in your Device Manager. It may, however, be set to Auto and that might be allowing the ATI audio drivers to force sound through HDMI. If you can locate it in the BIOS and it does have an "Auto" option you can try switching it to "Enabled" to see if that makes a difference.

I've gotta pack up my laptop since the office will be open in about an hour but I'll check back once I get home & unpacked (2~2.5 hours).
"Never attribute to malice that which can be adequately explained by stupidity."
CharlieMurphy
Profile Blog Joined March 2006
United States22895 Posts
Last Edited: 2010-02-03 19:48:29
February 03 2010 19:28 GMT
#18
Well i downgraded, did nothing. Reinstalled 9.11 again, did nothing.

(Btw, Am I supposed to DL both things for the card or does the CCC come with everything?)
http://support.amd.com/us/gpudownload/windows/Legacy/Pages/radeonaiw_xp.aspx?type=2.4.1&product=2.4.1.3.13&lang=English

yea duh, the secondary is the other plug on the back of the card. It has 2, there isn't a 3rd one though.

yea the unknown device says its the x1950 card and needs a driver.

it's actually CMOS (dunno if that makes a difference) I'll check when I restart after install here.

edit- k I installed the other driver (from the link) and it fixed the unknown device issue. (disappeared from list, still have primary and secondary device in display adapters)

stupid Ati T200 unified Sound AVstream driver came back. I disabled in Device Manager.

only thing I saw under integrated periph that looked remotely close was something called 'azalia codec' or something like that. It was set to AUTO and there was no enable (just disable).
Tried to disable it just now and it's giving me errors when I try to run winamp or whatever (still no sound), turning it back on.

pretty sure my gigagbit mobo has a via chip on it.
..and then I would, ya know, check em'. (Aka SpoR)
CharlieMurphy
Profile Blog Joined March 2006
United States22895 Posts
Last Edited: 2010-02-03 22:09:44
February 03 2010 20:34 GMT
#19
I guess the next step would be to try and find a sound driver? How do I find out my chip/what driver I need?

I found a program called belarc advisor that tells me I have a gigabyte P35-DS3R mobo with a Realtek High Definition Audio , now im installing a new driver.

EDIT- installed driver , still no sound T_T

Lokomis where'd you go!
..and then I would, ya know, check em'. (Aka SpoR)
CharlieMurphy
Profile Blog Joined March 2006
United States22895 Posts
Last Edited: 2010-02-03 22:41:47
February 03 2010 21:54 GMT
#20
god wtf, I can't log into anandtech forums because their was some kind of password bulletin change or some gay shit. 5 failed attempts and now I have to wait 15 minutes. fucking retarded http://forums.anandtech.com/showthread.php?p=29314709#post29314709
..and then I would, ya know, check em'. (Aka SpoR)
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