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So a couple of days ago my account got suspended. I didn’t receive any mail from Blizz what so ever so I had to investigate on my own and found out on my Battle.net account that i got a 48h ban for in-game activities not covered by the terms of use. BM i translated.
I was kind of surprised as I wouldn’t consider myself a serious trash talker, but ok…there were some games were I replaced a "gg" with a « fu*k you 4 gater»
However I was upset about the fact that Blizz didn’t send me any mail with further explanation, so I opened a service ticket to complain about that fact. The ticket stayed open for about 5 days (and not 24-48h as advertised) and my ban expired. I almost forgot about this issue…
At least until I got the mail of Blizz’ support. Stating the following:
An e-mail with the reason was automatically sent to your email account, however I will paste the reason below.
Account: SCII-1
Date of Violation: 18/03/2012
Details of incident: Harassment / Sexual Orientation
Consequences for account: Warning placed on account and account suspended for 24 hours.
Quote:
"2012-03-18 14:50:20 - LukeVanGore#XXX FAGAS LOVE SENDING THEIRE WHOLE ARMY ROUND THE BACK APPARENTLY"
"2012-03-18 14:50:32 - LukeVanGore#XXX FA.GS LOVE COMING ROUND THE BACK"
"2012-03-18 14:51:25 - LukeVanGore#XXX HOPE YOU 2 COC.KSUC.KERS ARE ENJOYING, OPMNE TURTLE PUS.SY AND A REACHAROUNDER"
End Quote
Now, I remember this conversation during a 2v2 with a random ally! So you think I deserve my ban right?
Just let me tell you that above quotes weren’t mine. They were stated by my RANDOM teammate. He was pretty mad, also because we were winning this game quite easily.
So I got banned because some random kid was freakin out??? Nice move by Blizzard. This whole story was already fading out of my mind, but after this mail, were i was accused of using such kind of language I started thinking about all these EULA and terms of use crap. Blizzard considers itself the police and the court in the b-net world. We as paying customers have to accept their rules.
If something goes wrong…well, it’s not that we can do much because according to the license they can ban our accounts pretty much to their likings. I was banned from using a product I paid 60Euros just because Blizzard decided to do so. They didn’t even verify who was actually trash talking, they just banned me from using a PAID product. This is just like Ferrari banning me from using my F455 :-) after getting a speeding ticket, because they feel that I damaged their brand image.
Don’t get me wrong I have no interest in defending BM or whatsoever. What I hate is that a company tries to censor whatever they don’t like.
Maybe you think I am overreacting, but I am seriously upset of being accused of such a behavior. We all accept the terms of use, hoping that Blizz takes such a drastic measure just after verifying each incident but apparently they don’t care about customers once they paid. My personal consequence is clear: The money put aside for Diablo 3 will go elsewhere.
If you doubt my story: I attach some screenshots and can provide the replay if somebody tells me how to do it.
Regards,
LukeVanGore
Download Replay
![[image loading]](http://i.imgur.com/OQ3qZ.png) ]link1[/url]
![[image loading]](http://i.imgur.com/GPQWs.png) ]link2[/url]
![[image loading]](http://i.imgur.com/WT8Dd.png) ]link 3[/url]
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if you want to upload the replay use
http://drop.sc/
there is a big "upload" button on the top
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Obviously they made a mistake here. I can understand your frustration but seriously, just shrug it off. Or try the getting offended topic for sympathy.
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United States4796 Posts
On March 27 2012 23:49 Cosmology wrote:
You're being a dick, they don't want dicks playing their game and mucking it up for other people. I'm sure there is more to this story, if you think Bliz is harsh with bans then try playing League of Legends, they hand out bans like candy for even calling the other team noob or bad.
I don't think he's necessarily being a dick here. And I could be wrong.
EDIT: I see you edited your post..
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Tbh I think you are overreacting. It sucks that they mistook you for being the BM'er, but a two day ban is nothing, and I don't think you are really that offended that they clearly made a mistake.
The whole thing sounds kinda funny tho. And, for the record, that BM was pretty harsh.
Edit: +1 for playing on a mac.
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I think you should've put this in blogs.
Also, they have every right to ban you. Yes, you paid for the product, but you allowed them ban you at any time when you clicked on the "I accept" button on the Terms of Use. I'm not saying I agree that they should have banned you, but I agree that they have the right to ban you.
And it's like a hotel, or a school. You may have paid to get in, but break the rules and you're out. Just because you paid to stay doesn't mean you can do whatever you want.
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So what do you want TL to do about it?
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On March 27 2012 23:49 Cosmology wrote:
Misread some parts.
The screenshots show hes not the one saying that stuff...?
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Looks like you need to be more upset about the mistake they made than about anything else really.
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Nothing very surprising ... Like you said, Blizzard is the only judge in their game ... and as expected ... they don't give a shit and ban without any back up checks ...
Sad but expected ...
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Now this was the wrong thing to do by Blizzard. If he didn't do anything at all he wouldn't deserve any punishment
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On March 27 2012 23:51 Hulavuta wrote:
I think you should've put this in blogs.
Also, they have every right to ban you. Yes, you paid for the product, but you allowed them ban you at any time when you clicked on the "I accept" button on the Terms of Use. I'm not saying I agree that they should have banned you, but I agree that they have the right to ban you.
And it's like a hotel, or a school. You may have paid to get in, but break the rules and you're out. Just because you paid to stay doesn't mean you can do whatever you want.
Read the OP, he didn't do anything. It was his team mate.
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On March 27 2012 23:49 Cosmology wrote:
Misread some parts.
And we sure dont want dicks posting in our TL forums!
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You offended stated rules you agreed not to violate.
Another player was offended because of this and reported you.
The violation was striked as stated in the terms of use.
I don't see an issue here despite that you made an error. Shut up next time and you will not be suspended. Simple as that really. Blizzard did the right move and I appreciate that they suspend guys like you who are killing fun for others.
User was warned for this post
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It amazes me how few people actually read what you wrote
I agree with you though. The most annoying aspect of this is, that they only answered your mail way too late. Their customer service is garbage
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In this thread no one reads the original poster and end up looking like idiots.
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Propably just a mistake they made, they propably took you for the BM:er. And for the record i dont think it would make any difference if you knew your team mate (when giving a ban), its his/her fault not yours.
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On March 27 2012 23:56 CallmeMuppet wrote:
You offended stated rules you agreed not to violate.
Another player was offended because of this and reported you.
The violation was striked as stated in the terms of use.
I don't see an issue here despite that you made an error. Shut up next time and you will not be suspended. Simple as that really. Blizzard did the right move and I appreciate that they suspend guys like you who are killing fun for others.
Maybe you should read OP again?
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On March 27 2012 23:56 CallmeMuppet wrote:
You offended stated rules you agreed not to violate.
Another player was offended because of this and reported you.
The violation was striked as stated in the terms of use.
I don't see an issue here despite that you made an error. Shut up next time and you will not be suspended. Simple as that really. Blizzard did the right move and I appreciate that they suspend guys like you who are killing fun for others.
Bravo at reading comprehension.
@OP - Did you try submitting a report with the attached replay and explanation that it wasn't you? Blizzard tech support can be pretty nice sometimes..
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I don't know what you could get from this though, maybe a sorry email or something but that could be all
Anyway, I feel sorry for you man
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For me the most funny part is that they seem to not investigate the tickets if something like that happens.
So what i write in the ticket is fact for them. Pretty awesome to abuse eh?
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On March 27 2012 23:56 CallmeMuppet wrote:
You offended stated rules you agreed not to violate.
Another player was offended because of this and reported you.
The violation was striked as stated in the terms of use.
I don't see an issue here despite that you made an error. Shut up next time and you will not be suspended. Simple as that really. Blizzard did the right move and I appreciate that they suspend guys like you who are killing fun for others.
Do you people even read the op's? This guy wasn't the one talking, it was his random 2v2 teammate.
edit: looks like everyone has flayed CallmeMuppet already, blam my post on my slow reading
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Lol I've seen a lot of dickery from myself, friends and others way worse then any of this, Like just joining any lobby for call of duty with almost every player swearing racial slurs and profane language. I'm sort of mind blown that blizzard banned one guy for 48hrs it's like taking one shark out of the ocean and giving it a time out. And ESRB does warn everyone about online interactions. And the fact that they screwed up as well kind of just piles on.
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Wait, wait, wait...so they put someone else's words into your mouth? In the mail it clearly states 'your nickname: quote'. Since it looks obviously like a copy-paste from their bnet module that registers all the in-game chat (which btw raises the question - do they also archive all the chat on bnet?) it must be a result of that module's malfunction.
You are right, there's little we can do. Ban is lifted, since it was for 24h, its such a minor punishment there's no sense in wasting ur time proving to them they were wrong. They would blame everything on computers anyways.
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On March 28 2012 00:01 JinDesu wrote:Show nested quote +On March 27 2012 23:56 CallmeMuppet wrote:
You offended stated rules you agreed not to violate.
Another player was offended because of this and reported you.
The violation was striked as stated in the terms of use.
I don't see an issue here despite that you made an error. Shut up next time and you will not be suspended. Simple as that really. Blizzard did the right move and I appreciate that they suspend guys like you who are killing fun for others. Bravo at reading comprehension. @OP - Did you try submitting a report with the attached replay and explanation that it wasn't you? Blizzard tech support can be pretty nice sometimes..
I would probably do this. If you do something wrong in the future they might give out harsher punishment if they think it's a repeat offense.
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On March 27 2012 23:56 CallmeMuppet wrote:
You offended stated rules you agreed not to violate.
Another player was offended because of this and reported you.
The violation was striked as stated in the terms of use.
I don't see an issue here despite that you made an error. Shut up next time and you will not be suspended. Simple as that really. Blizzard did the right move and I appreciate that they suspend guys like you who are killing fun for others.
Please do me one favour: BEFORE posting read my OP
Thank you
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You got banned because your teammate which was randomely assigned to you through bnet bmed the opposing team?
I would be seriously upset by this.
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On March 28 2012 00:02 gruff wrote:Show nested quote +On March 28 2012 00:01 JinDesu wrote:On March 27 2012 23:56 CallmeMuppet wrote:
You offended stated rules you agreed not to violate.
Another player was offended because of this and reported you.
The violation was striked as stated in the terms of use.
I don't see an issue here despite that you made an error. Shut up next time and you will not be suspended. Simple as that really. Blizzard did the right move and I appreciate that they suspend guys like you who are killing fun for others. Bravo at reading comprehension. @OP - Did you try submitting a report with the attached replay and explanation that it wasn't you? Blizzard tech support can be pretty nice sometimes.. I would probably do this. If you do something wrong in the future they might give out harsher punishment if they think it's a repeat offense.
I did and will keep you guys posted.
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On March 28 2012 00:02 An2quamaraN wrote:
Wait, wait, wait...so they put someone else's words into your mouth? In the mail it clearly states 'your nickname: quote'. Since it looks obviously like a copy-paste from their bnet module that registers all the in-game chat (which btw raises the question - do they also archive all the chat on bnet?) it must be a result of that module's malfunction.
You are right, there's little we can do. Ban is lifted, since it was for 24h, its such a minor punishment there's no sense in wasting ur time proving to them they were wrong. They would blame everything on computers anyways.
To me its more likly they copypasted the content of the usersubmitted ticket.
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Whats more worrisome is that they take so long to reply. Someone whos banning should get warned or fired....hopefully just warned so he can get his act together. How hard is it to ban the right username?
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On March 27 2012 23:56 CallmeMuppet wrote:
You offended stated rules you agreed not to violate.
Another player was offended because of this and reported you.
The violation was striked as stated in the terms of use.
I don't see an issue here despite that you made an error. Shut up next time and you will not be suspended. Simple as that really. Blizzard did the right move and I appreciate that they suspend guys like you who are killing fun for others.
Read the op man. He didn't BM anyone. :/
And people make mistakes.
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14:03 [All] LukeVanGore: fukk u nopob
16:29 [All] LukeVanGore: hhhashahsah
translation: fuck you noob hahahahahaahhahaha
im sure that didn't help your case
edit: you can check drop.sc replay it shows the chat right there
im not sure if it matches game times it seems to be in real-time-timestamp mode
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What does blizzard feel the need to censor what it's players say? If someone doesn't want to read the chat, he can mute the chat.
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mmm, meh, I would actually complain about that, because I would hate to have something like that permanently saved on my account - and I doubt they delete that sort of stuff.
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edit. i am not a quick poster.
It is wierd though, as they say thier chat logs have you saying that and not as your screenshot says. I'm not sure how these things work out but blizzard f'd up.
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On March 27 2012 23:51 Hulavuta wrote:
I think you should've put this in blogs.
Also, they have every right to ban you. Yes, you paid for the product, but you allowed them ban you at any time when you clicked on the "I accept" button on the Terms of Use. I'm not saying I agree that they should have banned you, but I agree that they have the right to ban you.
And it's like a hotel, or a school. You may have paid to get in, but break the rules and you're out. Just because you paid to stay doesn't mean you can do whatever you want.
Having to pay to go to school... Man, that is sad. Not really a good analogy.
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I think the key points some people are getting and some people are not are:
1) If you have the ability to ban, and you have the resources to review material being submitted for a banning, you should use your banning powers responsibly.
2) If an error occurs after the ban, response time to the user who has PAID for the product should be timely, especially if they submit documentation neatly.
I hope that Blizzard is quick to act on your ticket.
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So they made a mistake, shit happens. I've had my work email blacklisted by mistake and i didn't bitch and moan online about it. Just contact them again if you feel like it's worth pointing out their error.
Bnet is a online service just like steam or facebook. If you bresk the rules they have the right to ban you. It's nothing like owning a car.
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On March 27 2012 23:52 TheWorldToCome wrote:
So what do you want TL to do about it?
If it happens to enough people then spreading the word can cause us to collectively get Blizzard to change... okay maybe not any time soon but at least eventually, like after we complained for a year about the map pool. I don't think this happens to very many people, but it's not totally useless to let the community know about SC2 related problems.
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Well if you really show us all there is about this then yeh, that's some stupid mistake.
However, shit can happen, I'd wait with a thread like this after you notified the service team about that false accusation and got their response, then again a lot people have this huge urge to post everything on the internet.
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I'm quite certain that blizzard is really afraid that someone will get "cyberbullied" over one of their products and subsequently hurt themselves. I'm also quite sure that this is the reason we don't have any real chat rooms or social networking stuff in-game. Blizzard is just doing what is expected; covering their ass.
I'm sad that we now live in namby pamby land where a little trash talking and hurt feelings and the kids go running for mommy. Unfortunately, I think blizzard sees themselves as liable in these situations and thus has taken a ban-first, ask questions later attitude. They are protecting their shareholders, basically. Sucks but it is the reality of our society.
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On March 28 2012 00:08 BurgerAce wrote:
What does blizzard feel the need to censor what it's players say? If someone doesn't want to read the chat, he can mute the chat.
I never got that. Its so easy to block people and set you on dnd. But yea the internet police is striking again cO (and people use maphacks and stuff great polcie :D)
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guys can you please read the parsed replay chat? calls them noobs and says fuck you and laughs
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On March 28 2012 00:08 karpo wrote:
So they made a mistake, shit happens. I've had my work email blacklisted by mistake and i didn't bitch and moan online about it. Just contact them again if you feel like it's worth pointing out their error.
Bnet is a online service just like steam or facebook. If you bresk the rules they have the right to ban you. It's nothing like owning a car.
This is waht I am not agreeing on. I paid a product. I got to a shop and pay. It's mine. Once at home i discover (when the box is open btw and not refundable) that they force me to accept any kind of rules. A service (i.e maybe WOW) i pay on a regular basis as long as I am happy with it. SC2 I pay beforehand. So in fact for me its more like owining a car than a service.
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On March 28 2012 00:08 karpo wrote:
So they made a mistake, shit happens. I've had my work email blacklisted by mistake and i didn't bitch and moan online about it. Just contact them again if you feel like it's worth pointing out their error.
Bnet is a online service just like steam or facebook. If you bresk the rules they have the right to ban you. It's nothing like owning a car.
Nice troll!
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go play league of legends where other players decide if you should be banned for your bm.
this is nothing.
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On March 28 2012 00:14 lukasdesign wrote:Show nested quote +On March 28 2012 00:08 karpo wrote:
So they made a mistake, shit happens. I've had my work email blacklisted by mistake and i didn't bitch and moan online about it. Just contact them again if you feel like it's worth pointing out their error.
Bnet is a online service just like steam or facebook. If you bresk the rules they have the right to ban you. It's nothing like owning a car. This is waht I am not agreeing on. I paid a product. I got to a shop and pay. It's mine. Once at home i discover (when the box is open btw and not refundable) that they force me to accept any kind of rules. A service (i.e maybe WOW) i pay on a regular basis as long as I am happy with it. SC2 I pay beforehand. So in fact for me its more like owining a car than a service.
whether you like it or not there are rules (laws) for driving and owning a car
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On March 28 2012 00:14 lukasdesign wrote:Show nested quote +On March 28 2012 00:08 karpo wrote:
So they made a mistake, shit happens. I've had my work email blacklisted by mistake and i didn't bitch and moan online about it. Just contact them again if you feel like it's worth pointing out their error.
Bnet is a online service just like steam or facebook. If you bresk the rules they have the right to ban you. It's nothing like owning a car. This is waht I am not agreeing on. I paid a product. I got to a shop and pay. It's mine. Once at home i discover (when the box is open btw and not refundable) that they force me to accept any kind of rules. A service (i.e maybe WOW) i pay on a regular basis as long as I am happy with it. SC2 I pay beforehand. So in fact for me its more like owining a car than a service.
SC2 is a service, Blizzard has just decided that you can make a one-time payment for indefinite use (and in most regions this is the only way to pay). This comes with all the pros and cons of such services. You get "free" updates through patches and if you violate rules you can be banned. Everyone knows this and you did too. If the ban was still in effect I suspect you could get Blizzard to reverse it, and if they refused you could probably get a refund if you were stubborn enough to take it to the courts.
Obviously in this case Blizzard made a mistake. It sucks, but it happens. What do you want? For everyone to grab their pitchforks and march on Blizz HQ?
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On March 28 2012 00:13 SlapMySalami wrote:
guys can you please read the parsed replay chat? calls them noobs and says fuck you and laughs
As u are insisting: While gaming I was 100% sure that the BM was coming form the oppenents as we we were winning easily. It in fact an answear to the BM. I play random and I am not always remembering all the names of players involved. In fact i thought they BM us for winning
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you probably got reported as well along with your team mate, because your opponents reported you both, so its more or less their fault. But they should check if its a random setup team or not, before banning both players, guess if you would have reported your ally it wouldn't have happened. (also if they did a backcheck on your chats and saw bm too, sorry your sins aren't forgiven after a few days)
Also screens instead of the chatlog hmmm ...
But thats something you write their support, that you aren't happy not getting any information (which will not change as bnet is free of charge), and that their reply took longer then your ban. But as you rant out here i am not suprised your email landed on the low priority desk.
So i would say just bad luck, you probably had a few reports already if you said stuff you said you say on ladder ;p and your ally made the manner bear notice this pile and ban you along. The reason why the report took so long is easy, they didn't know why you got banned and the person who did is is probably in trouble now, depending how well worded your email was. Mistakes happen, and battle net support is really great compared to some services where you pay for.
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On March 28 2012 00:17 SlapMySalami wrote:Show nested quote +On March 28 2012 00:14 lukasdesign wrote:On March 28 2012 00:08 karpo wrote:
So they made a mistake, shit happens. I've had my work email blacklisted by mistake and i didn't bitch and moan online about it. Just contact them again if you feel like it's worth pointing out their error.
Bnet is a online service just like steam or facebook. If you bresk the rules they have the right to ban you. It's nothing like owning a car. This is waht I am not agreeing on. I paid a product. I got to a shop and pay. It's mine. Once at home i discover (when the box is open btw and not refundable) that they force me to accept any kind of rules. A service (i.e maybe WOW) i pay on a regular basis as long as I am happy with it. SC2 I pay beforehand. So in fact for me its more like owining a car than a service. whether you like it or not there are rules (laws) for driving and owning a car
Sigh, yes, but if I give someone the finger while I'm driving the cops don't take my license away for 2 days. Apple to oranges, guys.
Back in the pre-brood war days "fuck you fags" was like "hihi! gl hf gg!  "
People need to learn when not to take things seriously.
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So the moral is that you should report everyone you BM on the off chance that blizzard screws up and bans them instead of you.
To be honest, I'm surprised they ban anyone.
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On March 28 2012 00:17 SlapMySalami wrote:Show nested quote +On March 28 2012 00:14 lukasdesign wrote:On March 28 2012 00:08 karpo wrote:
So they made a mistake, shit happens. I've had my work email blacklisted by mistake and i didn't bitch and moan online about it. Just contact them again if you feel like it's worth pointing out their error.
Bnet is a online service just like steam or facebook. If you bresk the rules they have the right to ban you. It's nothing like owning a car. This is waht I am not agreeing on. I paid a product. I got to a shop and pay. It's mine. Once at home i discover (when the box is open btw and not refundable) that they force me to accept any kind of rules. A service (i.e maybe WOW) i pay on a regular basis as long as I am happy with it. SC2 I pay beforehand. So in fact for me its more like owining a car than a service. whether you like it or not there are rules (laws) for driving and owning a car
That is my point: there are laws. And guess what? these laws are NOT made by car producers themself. If you like it not or not.
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On March 28 2012 00:14 lukasdesign wrote:Show nested quote +On March 28 2012 00:08 karpo wrote:
So they made a mistake, shit happens. I've had my work email blacklisted by mistake and i didn't bitch and moan online about it. Just contact them again if you feel like it's worth pointing out their error.
Bnet is a online service just like steam or facebook. If you bresk the rules they have the right to ban you. It's nothing like owning a car. This is waht I am not agreeing on. I paid a product. I got to a shop and pay. It's mine. Once at home i discover (when the box is open btw and not refundable) that they force me to accept any kind of rules. A service (i.e maybe WOW) i pay on a regular basis as long as I am happy with it. SC2 I pay beforehand. So in fact for me its more like owining a car than a service.
All videogames nowadays have ToS you agree too. You can argue what you want but the box says it requires a internet connection and the ToS is standard practise for years now. You also pay for WoW and games from services like steam before you actually agree to the game ToS.
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well... yeah shit happens man, they made a mistake
it's not like blizzard is an evil conspiracy out to get you
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so your teammate BMs and you got banned? yeah, that is wrong but blizz gonna blizz
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On March 28 2012 00:08 BurgerAce wrote:
What does blizzard feel the need to censor what it's players say? If someone doesn't want to read the chat, he can mute the chat.
I never heard of the possibility to mute text 
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On March 27 2012 23:56 CallmeMuppet wrote:
You offended stated rules you agreed not to violate.
Another player was offended because of this and reported you.
The violation was striked as stated in the terms of use.
I don't see an issue here despite that you made an error. Shut up next time and you will not be suspended. Simple as that really. Blizzard did the right move and I appreciate that they suspend guys like you who are killing fun for others.
Fail lol.
Anyways, OP: That's definitely a problem. They should have only banned the person who actually wrote those things, not the allies. That's simply ridiculous. You have no control over what other person type.
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On March 28 2012 00:20 Gheed wrote:
To be honest, I'm surprised they ban anyone.
this
I mean in general I get BMed every 3rd game I win. And at least in 20% of these cases the BM I receive is at least the same level.
Maybe I should start reporting people. 
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You can easily edit texts in replays. This proves nothing.
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On March 28 2012 00:14 lukasdesign wrote:Show nested quote +On March 28 2012 00:08 karpo wrote:
So they made a mistake, shit happens. I've had my work email blacklisted by mistake and i didn't bitch and moan online about it. Just contact them again if you feel like it's worth pointing out their error.
Bnet is a online service just like steam or facebook. If you bresk the rules they have the right to ban you. It's nothing like owning a car. This is waht I am not agreeing on. I paid a product. I got to a shop and pay. It's mine. Once at home i discover (when the box is open btw and not refundable) that they force me to accept any kind of rules. A service (i.e maybe WOW) i pay on a regular basis as long as I am happy with it. SC2 I pay beforehand. So in fact for me its more like owining a car than a service.
No if you want a nice car comparison its more like buying a car and then complaining you need to buy gas.
"I already payed for my car, why doesn't it drive without gas?"
Battenet was announced ages before release so you have zero excuse you didn't knew beforehand you had to use it and therefore accept the terms of agreement.
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On March 28 2012 00:25 mememolly wrote:
blizz gonna blizz
LOL
Yo Dawg, we heard you like BM so we BM'ed your BM game so you can BM on TL while you BM
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On March 28 2012 00:28 Assirra wrote:Show nested quote +On March 28 2012 00:14 lukasdesign wrote:On March 28 2012 00:08 karpo wrote:
So they made a mistake, shit happens. I've had my work email blacklisted by mistake and i didn't bitch and moan online about it. Just contact them again if you feel like it's worth pointing out their error.
Bnet is a online service just like steam or facebook. If you bresk the rules they have the right to ban you. It's nothing like owning a car. This is waht I am not agreeing on. I paid a product. I got to a shop and pay. It's mine. Once at home i discover (when the box is open btw and not refundable) that they force me to accept any kind of rules. A service (i.e maybe WOW) i pay on a regular basis as long as I am happy with it. SC2 I pay beforehand. So in fact for me its more like owining a car than a service. No if you want a nice car comparison its more like buying a car and then complaining you need to buy gas. "I already payed for my car, why doesn't it drive without gas?" Battenet was announced ages before release so you have zero excuse you didn't knew beforehand you had to use it and therefore accept the terms of agreement.
No, your example would be right if I am complaining about paying an internet connection needed to play. That's why also ON each software package tehy state that further costs may occur. As there are stated further costs for monthly memberships on WOW packages.
However I am not complaining about costs, I am complaining about the right to USE a paid product.
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you state that you understand companies make their own rules and you agree to follow them by playing and purchasing it.
and then immediately say you hate that companies "try to censor things they don't like" which is...the exact same you just agreed to.
even if the thing was someone else's quote and not yours. you aren't complaining about them fucking up. you're complaining about their policy as a private company that you also say you understand and agree to follow.
i dont understand the purpose of this.
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The times I have had contact with blizzard customer support (both by mail and phone) it has always been excellent and far above the standard set by other game developers/publishers. You'll very likely be able to get the warning on your account lifted by contacting them, and other then that its simply a mistake I'd say.
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On March 28 2012 00:34 lukasdesign wrote:Show nested quote +On March 28 2012 00:28 Assirra wrote:On March 28 2012 00:14 lukasdesign wrote:On March 28 2012 00:08 karpo wrote:
So they made a mistake, shit happens. I've had my work email blacklisted by mistake and i didn't bitch and moan online about it. Just contact them again if you feel like it's worth pointing out their error.
Bnet is a online service just like steam or facebook. If you bresk the rules they have the right to ban you. It's nothing like owning a car. This is waht I am not agreeing on. I paid a product. I got to a shop and pay. It's mine. Once at home i discover (when the box is open btw and not refundable) that they force me to accept any kind of rules. A service (i.e maybe WOW) i pay on a regular basis as long as I am happy with it. SC2 I pay beforehand. So in fact for me its more like owining a car than a service. No if you want a nice car comparison its more like buying a car and then complaining you need to buy gas. "I already payed for my car, why doesn't it drive without gas?" Battenet was announced ages before release so you have zero excuse you didn't knew beforehand you had to use it and therefore accept the terms of agreement. No, your example would be right if I am complaining about paying an internet connection needed to play. That's why also ON each software package tehy state that further costs may occur. As there are stated further costs for monthly memberships on WOW packages. However I am not complaining about costs, I am complaining about the right to USE a paid product.
You bought sc2, not battlenet i am afraid.
if 1 can't work without the other, well that is how it was designed.
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I'm glad Blizzard is taking action against toxic gameplay environment. But this has to be accidental. It's not like Blizz has got beef with you.
If I may suggest that you bold out the part about how it wasn't you, or reformat it to place it near the top. Your post is a little longwinded and it's easy to miss the part about how it wasn't you who typed those idiotic words.
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just for information, this is the full chat log (from sc2gears) of the replay in the OP:
+ Show Spoiler +00:00:12 - Terrableurg to ALL: glhf
00:00:14 - MightyJoe to ALL: u2
00:00:16 - LukeVanGore to ALLIES: hi
00:00:21 - Terrableurg to ALLIES: hi
00:05:44 - Terrableurg to ALLIES: NICE SEFISHNESS WITH THE EXPO
00:11:54 - Terrableurg to ALLIES: FAGAS LOVE SENDING THEIRE WHOLE ARMY ROUND THE BACK APPARENTLY
00:12:06 - Terrableurg to ALL: FAGS LOVE COMING ROUND THE BACK
00:12:23 - LukeVanGore to ALLIES: me too
00:13:00 - Terrableurg to ALL: HOPE YOU 2 COCKSUCKERS ARE ENJOYING, OPMNE TURTLE PUSSY AND A REACHAROUNDER
00:14:03 - LukeVanGore to ALL: fukk u nopob
00:16:29 - LukeVanGore to ALL: hhhashahsah
(edit: removed pings)
I dont feel very sad in this case the wrong BMer got temp banned, but it's a bit worrying if blizzard can't keep track of who sent the messages in team games... Assuming the information in OP is correct ofc.
Also, what is a nopob? Something you eat?
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On March 27 2012 23:43 lukasdesign wrote:
Just let me tell you that above quotes weren’t mine. They were stated by my RANDOM teammate.
You should put that as a title, and then again in the middle of the screen with bold and underline, so people don't get confused.
Don't be too harsh on Blizzard though - yeah, they screwed up, they probably handle thousands such tickets daily and something went wrong with that replay so their parser got your teammate's lines as if they were said by you. At least the ban was only 48 hours, so your account is currently playable. I guess you could ask Blizzard for some kind of redemption though, like a free special decal or the custom thor etc.
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On March 28 2012 00:14 lukasdesign wrote:Show nested quote +On March 28 2012 00:08 karpo wrote:
So they made a mistake, shit happens. I've had my work email blacklisted by mistake and i didn't bitch and moan online about it. Just contact them again if you feel like it's worth pointing out their error.
Bnet is a online service just like steam or facebook. If you bresk the rules they have the right to ban you. It's nothing like owning a car. This is waht I am not agreeing on. I paid a product. I got to a shop and pay. It's mine. Once at home i discover (when the box is open btw and not refundable) that they force me to accept any kind of rules. A service (i.e maybe WOW) i pay on a regular basis as long as I am happy with it. SC2 I pay beforehand. So in fact for me its more like owining a car than a service.
And because of this the EULA cannot be legally binding unless you can get your money back guaranteed after declining it without any extra costs.
By the way I'd just contact support with the replay
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I just checked the box and it says you need a internet connection and also a bnet account. So it is stated that you're required to subscribe to blizzards bnet service, including the ToS. All this can be read on the box before purchase.
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Yeah, I finished the replay, even if the linked lines weren't your BM you BM'd as well "fukk u nopob" is what you said, so you deserved to be banned anyway.
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On March 28 2012 00:27 crydee wrote:
You can easily edit texts in replays. This proves nothing.
Yep, there really isn't any proof for us to judge if this is valid.
But that doesn't even matter really when even if it's true it's just a fricking mistake that can happen and at least the warning or whatever the guy got on his account can easily be revoked by another mail to the customer service.
Instead of doing that and waiting a couple days however the OP decides to create another drama thread on TL because why not. "You got banned….or why a company should not play p"
Whatever the complete title was supposed to be this seems like a cheap attempt to discuss something that really doesn't seem to be problematic. If Blizzard was well known for constantly banning the wrong people, sure, but that's not the case as far as I'm aware.
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This is kinda sad, how could they ban the wrong person...
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First of all it sucks that they banned the wrong guy and of course the ban should be removed from your account and taken off your record.
Having said that though I am pleased to see that they are actually doing something about this at all. I these days tend to avoid the NA server as that one is especially bad mannered. I don't mind the occasional trash talking but keep the racism and stuff at home.
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On March 27 2012 23:43 lukasdesign wrote:
An e-mail with the reason was automatically sent to your email account, however I will paste the reason below.
Account: SCII-1
Date of Violation: 18/03/2012
Details of incident: Harassment / Sexual Orientation
Consequences for account: Warning placed on account and account suspended for 24 hours.
Quote:
"2012-03-18 14:50:20 - LukeVanGore#XXX FAGAS LOVE SENDING THEIRE WHOLE ARMY ROUND THE BACK APPARENTLY"
"2012-03-18 14:50:32 - LukeVanGore#XXX FA.GS LOVE COMING ROUND THE BACK"
"2012-03-18 14:51:25 - LukeVanGore#XXX HOPE YOU 2 COC.KSUC.KERS ARE ENJOYING, OPMNE TURTLE PUS.SY AND A REACHAROUNDER"
End Quote
Now, I remember this conversation during a 2v2 with a random ally! So you think I deserve my ban right?
Am I the only one noticing that while there is careful insertion of "." within the insults, to not make the mature language filter block them, but in the screenshots there isn't?
As I don't really see any reason why Blizzard employees should insert those afterwards the whole story in the OP is kinda fishy for me... Or is there anything about the mature language filter I don't know about? Seems more like, as some guys already said, that the text in the replay was altered afterwards.
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It looks like you've done what you needed to do now and contacted Blizzard with your replay file so that they can review the situation.
Now all that's left is 27 more pages of reading comprehension failure and opinions on the matter.
Let us know how you get on with the appeal process, though. I don't know whether Blizzard keeps track of offences or not, so it would be good to find that out, too.
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Question are you banned from singel player aswell? or only banned from the multiplayer part of battle.net.
Of course if you didn't say that and is actaully innocent then bilzzard is wrong and should look over their bans. That said I don't get how they would do such a mistake... How is that even possible? I mean I have heard of EAs similar bans but I don't even think they are real.
That said...
On March 27 2012 23:43 lukasdesign wrote:
Maybe you think I am overreacting, but I am seriously upset of being accused of such a behavior.
I don't get how you can be upset of being accused of such behavior if it is a fact that you actually can be rather BM... I mean you actually admit that you say "fu*k you 4 gater" from time to time...
Anyway if you didn't say it and blizzard say that that is the reason to why you are banned it is wrong. I don't however think it is wrong for them to ban people from multiplayer who are BM or cheat.
Edit: oh and implosion. Nice catch... I'm sorry lukasdesign. But you just lost all credibility in my eyes.
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On March 28 2012 00:42 karpo wrote:
I just checked the box and it says you need a internet connection and also a bnet account. So it is stated that you're required to subscribe to blizzards bnet service, including the ToS. All this can be read on the box before purchase.
But they can't do this unless the store has a computer with which you can read the EULA
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okay that is pretty fail by Blizzard, they really shouldn't do these kind of mistakes >.>
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On March 27 2012 23:56 CallmeMuppet wrote:
You offended stated rules you agreed not to violate.
Another player was offended because of this and reported you.
The violation was striked as stated in the terms of use.
I don't see an issue here despite that you made an error. Shut up next time and you will not be suspended. Simple as that really. Blizzard did the right move and I appreciate that they suspend guys like you who are killing fun for others.
ok
muppet, u didnt read op did you?
I was about to say my faith in blizz has been restored ... but no they fail once again. Harder than ever
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On March 27 2012 23:56 CallmeMuppet wrote:
You offended stated rules you agreed not to violate.
Another player was offended because of this and reported you.
The violation was striked as stated in the terms of use.
I don't see an issue here despite that you made an error. Shut up next time and you will not be suspended. Simple as that really. Blizzard did the right move and I appreciate that they suspend guys like you who are killing fun for others.
I don't know what's worse, Blizzard's botched ban or this guy's post.
A whole lot of fail exuding from this thread.
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On March 28 2012 00:42 karpo wrote:
I just checked the box and it says you need a internet connection and also a bnet account. So it is stated that you're required to subscribe to blizzards bnet service, including the ToS. All this can be read on the box before purchase.
Are there written the exact terms of usage of the b-net? Is there written that I can get my money back once i decide not to agree on terms of usage? i doubt it, therefore I am quite sure that this EULA is not legally binding (in EU no clue about other markets). They can change the EULA whenever they want, what happens then later? Do i get my money back?
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I've been banned 3 times now for the most stupid stuff.
I actively ignore players in game now because even if someone is flaming you, responding to it may result in a ban.
Saying that, I do have a habit of calling people all sorts of ridiculous names if they get under my skin, but my last ban(which is a week ban with threat of account closure if i get banned again) was literally, just telling someone he was a fag and to GTFO when he was hiding buildings and talking trash. U mad bro? Yes I'm mad, now GTFO faggot. Now apprently im on Blizz's hitlist.
To the OP, one of the problems with BNET right now is I think that the game master type of support is absolute rubbish as they are probably inundated with false complaints, meaning its very easy for them to make mistakes, esp when the game support department took a big hit in recent layoffs.
My in-game vocab has now limited to "gl hf" "gg" "out" "lol", and it's lame. After wooping someone handily sometimes you need to be able to engage in a little bit of trashtalk(not saying get racist etc, more like banter), getting banned for that is just not cool.
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On March 28 2012 00:53 lukasdesign wrote:Show nested quote +On March 28 2012 00:42 karpo wrote:
I just checked the box and it says you need a internet connection and also a bnet account. So it is stated that you're required to subscribe to blizzards bnet service, including the ToS. All this can be read on the box before purchase. Are there written the exact terms of usage of the b-net? Is there written that I can get my money back once i decide not to agree on terms of usage? i doubt it, therefore I am quite sure that this EULA is not legally binding (in EU no clue about other markets). They can change the EULA whenever they want, what happens then later? Do i get my money back?
You BM'd and got banned, get over it.
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To be fair, not reacting (even as a random teammate) is bad too. So the ban was judged. Like I would instantly react to that if it was on my team. and saying LukeVanGore: fukk u nopob gives you a even bigger assumption that u agree with your teammate, even if u don't.
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PS if anyone has any real cool phrases to trashtalk without cussing post htem here. My one of the week is "you can leave whenever you wish".
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On March 28 2012 00:57 GeNeSiDe wrote:
PS if anyone has any real cool phrases to trashtalk without cussing post htem here. My one of the week is "you can leave whenever you wish".
Go step on a lego is the best.
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On March 28 2012 00:20 TheFish7 wrote:Show nested quote +On March 28 2012 00:17 SlapMySalami wrote:On March 28 2012 00:14 lukasdesign wrote:On March 28 2012 00:08 karpo wrote:
So they made a mistake, shit happens. I've had my work email blacklisted by mistake and i didn't bitch and moan online about it. Just contact them again if you feel like it's worth pointing out their error.
Bnet is a online service just like steam or facebook. If you bresk the rules they have the right to ban you. It's nothing like owning a car. This is waht I am not agreeing on. I paid a product. I got to a shop and pay. It's mine. Once at home i discover (when the box is open btw and not refundable) that they force me to accept any kind of rules. A service (i.e maybe WOW) i pay on a regular basis as long as I am happy with it. SC2 I pay beforehand. So in fact for me its more like owining a car than a service. whether you like it or not there are rules (laws) for driving and owning a car Sigh, yes, but if I give someone the finger while I'm driving the cops don't take my license away for 2 days. Apple to oranges, guys. Back in the pre-brood war days "fuck you fags" was like "hihi! gl hf gg! " People need to learn when not to take things seriously.
People need to learn that some poeple do in fact take things seriously.
Just not act like a dick and you won't have problems with Blizzard banning your account. Easy peasy.
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lol why are people even getting banned for bm at all... In Wc3 you can have as many accounts as you want and say anything you want as long as your not breaking a law. Sc2 is such garbage compared its not even funny.
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On March 28 2012 00:55 GeNeSiDe wrote:
I've been banned 3 times now for the most stupid stuff.
I actively ignore players in game now because even if someone is flaming you, responding to it may result in a ban.
Saying that, I do have a habit of calling people all sorts of ridiculous names if they get under my skin, but my last ban(which is a week ban with threat of account closure if i get banned again) was literally, just telling someone he was a fag and to GTFO when he was hiding buildings and talking trash. U mad bro? Yes I'm mad, now GTFO faggot. Now apprently im on Blizz's hitlist.
To the OP, one of the problems with BNET right now is I think that the game master type of support is absolute rubbish as they are probably inundated with false complaints, meaning its very easy for them to make mistakes, esp when the game support department took a big hit in recent layoffs.
My in-game vocab has now limited to "gl hf" "gg" "out" "lol", and it's lame. After wooping someone handily sometimes you need to be able to engage in a little bit of trashtalk(not saying get racist etc, more like banter), getting banned for that is just not cool.
I laughed when I got a suspension email for the following reason: "saying the same phrase more than once in a period of 30 seconds".
GG
GG
(no clue what the actual phrase was, but for all I know it could have been the above in response to a particularly belligerent opponent)
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On March 28 2012 00:55 GeNeSiDe wrote:
I've been banned 3 times now for the most stupid stuff.
I actively ignore players in game now because even if someone is flaming you, responding to it may result in a ban.
Saying that, I do have a habit of calling people all sorts of ridiculous names if they get under my skin, but my last ban(which is a week ban with threat of account closure if i get banned again) was literally, just telling someone he was a fag and to GTFO when he was hiding buildings and talking trash. U mad bro? Yes I'm mad, now GTFO faggot. Now apprently im on Blizz's hitlist.
To the OP, one of the problems with BNET right now is I think that the game master type of support is absolute rubbish as they are probably inundated with false complaints, meaning its very easy for them to make mistakes, esp when the game support department took a big hit in recent layoffs.
My in-game vocab has now limited to "gl hf" "gg" "out" "lol", and it's lame. After wooping someone handily sometimes you need to be able to engage in a little bit of trashtalk(not saying get racist etc, more like banter), getting banned for that is just not cool.
And what on earth made you think that that would be acceptable? Seriously, what the hell is wrong with people.
Quick rule of thumb: Would you get punched in the face by the guy if he stood next to you in the pub? If the answer is yes then you shouldn't say it.
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On March 28 2012 00:53 lukasdesign wrote:Show nested quote +On March 28 2012 00:42 karpo wrote:
I just checked the box and it says you need a internet connection and also a bnet account. So it is stated that you're required to subscribe to blizzards bnet service, including the ToS. All this can be read on the box before purchase. Are there written the exact terms of usage of the b-net? Is there written that I can get my money back once i decide not to agree on terms of usage? i doubt it, therefore I am quite sure that this EULA is not legally binding (in EU no clue about other markets). They can change the EULA whenever they want, what happens then later? Do i get my money back?
So sue them. I'm not sure if there have ever been a trial about how TOS and EULA can or can not say. I know that in some europen countries a lot of games EULA and TOS arn't valid. That said there have never been a disbute as far as I am aware.
But one thing is sure. Whining on Team Liquid will do nothing.
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On March 28 2012 00:55 GeNeSiDe wrote:
I've been banned 3 times now for the most stupid stuff.
I actively ignore players in game now because even if someone is flaming you, responding to it may result in a ban.
Saying that, I do have a habit of calling people all sorts of ridiculous names if they get under my skin, but my last ban(which is a week ban with threat of account closure if i get banned again) was literally, just telling someone he was a fag and to GTFO when he was hiding buildings and talking trash. U mad bro? Yes I'm mad, now GTFO faggot. Now apprently im on Blizz's hitlist.
To the OP, one of the problems with BNET right now is I think that the game master type of support is absolute rubbish as they are probably inundated with false complaints, meaning its very easy for them to make mistakes, esp when the game support department took a big hit in recent layoffs.
My in-game vocab has now limited to "gl hf" "gg" "out" "lol", and it's lame. After wooping someone handily sometimes you need to be able to engage in a little bit of trashtalk(not saying get racist etc, more like banter), getting banned for that is just not cool.
You really can't tell the difference between friendly banter and telling someone he was a fag and GTFO? >_>
I'll give you a hint: remove "out" and "lol" as well, and use "gg" only just before you leave the game...
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On March 28 2012 00:55 GeNeSiDe wrote:
I've been banned 3 times now for the most stupid stuff.
I actively ignore players in game now because even if someone is flaming you, responding to it may result in a ban.
Saying that, I do have a habit of calling people all sorts of ridiculous names if they get under my skin, but my last ban(which is a week ban with threat of account closure if i get banned again) was literally, just telling someone he was a fag and to GTFO when he was hiding buildings and talking trash. U mad bro? Yes I'm mad, now GTFO faggot. Now apprently im on Blizz's hitlist.
To the OP, one of the problems with BNET right now is I think that the game master type of support is absolute rubbish as they are probably inundated with false complaints, meaning its very easy for them to make mistakes, esp when the game support department took a big hit in recent layoffs.
My in-game vocab has now limited to "gl hf" "gg" "out" "lol", and it's lame. After wooping someone handily sometimes you need to be able to engage in a little bit of trashtalk(not saying get racist etc, more like banter), getting banned for that is just not cool.
You're an idiot and you deserve every ban you get. good job dumbass.
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On March 28 2012 00:59 VTPerfect wrote:
lol why are people even getting banned for bm at all... In Wc3 you can have as many accounts as you want and say anything you want as long as your not breaking a law. Sc2 is such garbage compared its not even funny.
In the street you'll get punched in the face for insulting somebody. Unfortunately that doesn't work online, so I'm pretty happy Blizzard does some virtual punching there.
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On March 28 2012 00:11 TheFish7 wrote:
I'm quite certain that blizzard is really afraid that someone will get "cyberbullied" over one of their products and subsequently hurt themselves. I'm also quite sure that this is the reason we don't have any real chat rooms or social networking stuff in-game. Blizzard is just doing what is expected; covering their ass.
I'm sad that we now live in namby pamby land where a little trash talking and hurt feelings and the kids go running for mommy. Unfortunately, I think blizzard sees themselves as liable in these situations and thus has taken a ban-first, ask questions later attitude. They are protecting their shareholders, basically. Sucks but it is the reality of our society.
Wrong. It's more like adults don't like playing with stupid, immature kids and companies are trying to grow their market beyond annoying teenagers. It's the biggest reason why multiplayer AAA-games are not growing as fast anymore.
Blizzard's mistake is banning the wrong person.
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Lol they took you for the wrong guy? Haha, that's kinda funny :D
But yeah... Sucks but at least it wasnt any longer than a 2 day ban, you can live with that. Funny story you got now, though.
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On March 28 2012 01:05 FliedLice wrote:Show nested quote +On March 28 2012 00:59 VTPerfect wrote:
lol why are people even getting banned for bm at all... In Wc3 you can have as many accounts as you want and say anything you want as long as your not breaking a law. Sc2 is such garbage compared its not even funny. In the street you'll get punched in the face for insulting somebody. Unfortunately that doesn't work online, so I'm pretty happy Blizzard does some virtual punching there.
Yep, I'm thankful for that.
I've read too many pathetic "conversations" in Wc3, I don't need the same crap anymore.
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On March 28 2012 00:48 implosion wrote:Show nested quote +On March 27 2012 23:43 lukasdesign wrote:
An e-mail with the reason was automatically sent to your email account, however I will paste the reason below.
Account: SCII-1
Date of Violation: 18/03/2012
Details of incident: Harassment / Sexual Orientation
Consequences for account: Warning placed on account and account suspended for 24 hours.
Quote:
"2012-03-18 14:50:20 - LukeVanGore#XXX FAGAS LOVE SENDING THEIRE WHOLE ARMY ROUND THE BACK APPARENTLY"
"2012-03-18 14:50:32 - LukeVanGore#XXX FA.GS LOVE COMING ROUND THE BACK"
"2012-03-18 14:51:25 - LukeVanGore#XXX HOPE YOU 2 COC.KSUC.KERS ARE ENJOYING, OPMNE TURTLE PUS.SY AND A REACHAROUNDER"
End Quote
Now, I remember this conversation during a 2v2 with a random ally! So you think I deserve my ban right?
Am I the only one noticing that while there is careful insertion of "." within the insults, to not make the mature language filter block them, but in the screenshots there isn't? As I don't really see any reason why Blizzard employees should insert those afterwards the whole story in the OP is kinda fishy for me... Or is there anything about the mature language filter I don't know about? Seems more like, as some guys already said, that the text in the replay was altered afterwards.
maybe someone knows any other player in the game? i would love to get a confirmation replay
also blizzard possibly took into account more than 1 replay of him BMing
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Talk to Battle.net and Blizzard, not sure what you want us to do here ._.
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Calgary25980 Posts
Okay, so why did you post this here? Companies make mistakes all the time - try talking to them directly. I'm not sure what this thread is expected to do.
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EPT
