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graphics card help

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1 2 Next All
Drowsy
Profile Blog Joined November 2005
United States4876 Posts
April 30 2010 05:11 GMT
#1
I bought a powercolor ati radeon 5670 from newegg (all the other ones were too large to fit into my pc). After installing it, my computer won't start properly. The computer fans and the graphics card fan turn on and the yellow light that indicates the computer is working starts flashing, but it's just a black screen and it doesn't go any further than that. I can start my pc just fine with my integrated graphics. What's wrong and how should I fix it? Is there probably just something wrong with the card? Thanks.
Our Protoss, Who art in Aiur HongUn be Thy name; Thy stalker come, Thy will be blunk, on ladder as it is in Micro Tourny. Give us this win in our daily ladder, and forgive us our cheeses, As we forgive those who play zerg against us.
Gyabo
Profile Blog Joined October 2007
United States329 Posts
April 30 2010 05:19 GMT
#2
Did you connect your monitor to the new graphics card?
Eiii
Profile Blog Joined April 2009
United States2566 Posts
April 30 2010 05:26 GMT
#3
^ this is essential
:3
Drowsy
Profile Blog Joined November 2005
United States4876 Posts
April 30 2010 05:32 GMT
#4
Take a guess.
Our Protoss, Who art in Aiur HongUn be Thy name; Thy stalker come, Thy will be blunk, on ladder as it is in Micro Tourny. Give us this win in our daily ladder, and forgive us our cheeses, As we forgive those who play zerg against us.
johanes
Profile Blog Joined May 2008
Czech Republic2246 Posts
Last Edited: 2010-04-30 05:36:45
April 30 2010 05:35 GMT
#5
what about your power source? these cards are kinda power demanding, so if you have something bad like 300W eurocase, it could be the problem
Drowsy
Profile Blog Joined November 2005
United States4876 Posts
Last Edited: 2010-04-30 05:38:02
April 30 2010 05:36 GMT
#6
Ok I suppose I should add some details. My pc is a factory pc from gateway, it has a pentium D 805 2.6ghz dual core processor, 2gb ram, a 250gb hard drive, and windows xp. It's about 4 years old now. I'm not sure what the PSU is, but it ran a geforce 7950 just fine for a few years and that card required a power connector. Part of the reason I chose the radeon 5670 was because it didn't require a power connector and I'm not sure how powerful my psu is.

I uninstalled the nvidia drivers and installed the ati drivers before installing the card. My computer has the same problem starting even when I have the monitor connected to the integrated graphics when the 5670 is in the case. When I take it out of the case and connect my monitor to the integrated graphics, it works just fine. The monitor's light blinks on and off with the black screen.

Will I probably need to just return the card or is there some solution I'm overlooking? The graphics card fan starts when I power up the computer, it just won't boot with the card in the pci-e slot.

On April 30 2010 14:35 johanes wrote:
what about your power source? these cards are kinda power demanding, so if you have something bad like 300W eurocase, it could be the problem


I'm about 90% sure that's not it. The 5670 is a super low power card that doesn't even require a pci power connector. I was able to run a geforce 7950 which did require one so I'm pretty sure it doesn't have anything to do with the power supply. I might still be wrong about this.
Our Protoss, Who art in Aiur HongUn be Thy name; Thy stalker come, Thy will be blunk, on ladder as it is in Micro Tourny. Give us this win in our daily ladder, and forgive us our cheeses, As we forgive those who play zerg against us.
mizU
Profile Blog Joined April 2010
United States12125 Posts
April 30 2010 05:37 GMT
#7
Wait, so your CPU works when your moniter is plugged in to your onboard but not when it's plugged into your new gfx card?
if happy ever afters did exist <3 @watamizu_
Drowsy
Profile Blog Joined November 2005
United States4876 Posts
April 30 2010 05:38 GMT
#8
On April 30 2010 14:37 mizU wrote:
Wait, so your CPU works when your moniter is plugged in to your onboard but not when it's plugged into your new gfx card?

exactly. It also doesn't work when the monitor is plugged into the integrated but the 5670 is in the pci-e slot.
Our Protoss, Who art in Aiur HongUn be Thy name; Thy stalker come, Thy will be blunk, on ladder as it is in Micro Tourny. Give us this win in our daily ladder, and forgive us our cheeses, As we forgive those who play zerg against us.
laee
Profile Joined April 2010
Germany137 Posts
April 30 2010 05:41 GMT
#9
try to uninstall the drivers before inserting the card. install drivers after that.
hoborg
Profile Blog Joined December 2009
United States430 Posts
April 30 2010 05:42 GMT
#10
It sounds like a dead card. Do you have access to another computer you can test it in?
blbl | CJ and ACE fighting!
Drowsy
Profile Blog Joined November 2005
United States4876 Posts
April 30 2010 05:43 GMT
#11
On April 30 2010 14:42 hoborg wrote:
It sounds like a dead card. Do you have access to another computer you can test it in?

I do not, and nobody I know owns a desktop. Should I just go ahead and return this sucker?
Our Protoss, Who art in Aiur HongUn be Thy name; Thy stalker come, Thy will be blunk, on ladder as it is in Micro Tourny. Give us this win in our daily ladder, and forgive us our cheeses, As we forgive those who play zerg against us.
mizU
Profile Blog Joined April 2010
United States12125 Posts
April 30 2010 05:52 GMT
#12
Do you have ample cooling?
if happy ever afters did exist <3 @watamizu_
hoborg
Profile Blog Joined December 2009
United States430 Posts
Last Edited: 2010-04-30 06:01:43
April 30 2010 05:54 GMT
#13
On April 30 2010 14:43 Drowsy wrote:
Show nested quote +
On April 30 2010 14:42 hoborg wrote:
It sounds like a dead card. Do you have access to another computer you can test it in?

I do not, and nobody I know owns a desktop. Should I just go ahead and return this sucker?


I'd say yes, but I'd also say try to get the opinion of someone besides me, heh... I've never built a system with onboard video so I dunno if there's some kind of quirks there.

I read that there's usually a bios setting for using either onboard or PCI-E... but it should be set to something like "AUTO" by default, and thus it should work automatically. And, if that was the problem, your onboard would probably be working while you have the new card installed.

So I figure it's either dead or it's a power issue, but I'm not sure how you'd be able to tell short of buying a new power supply.

Edit: Your new card actually does use a lot more power

http://www.xbitlabs.com/articles/video/display/geforce7950gt_3.html
- 7950 GT power consumption: 25W idle 61W peak

http://www.anandtech.com/show/2917/13
- 5670 power consumption: 127W idle 190W load

If you have less than a 400W PSU, I wouldn't rule out it being a power issue.
blbl | CJ and ACE fighting!
Drowsy
Profile Blog Joined November 2005
United States4876 Posts
Last Edited: 2010-04-30 06:13:54
April 30 2010 06:09 GMT
#14
On April 30 2010 14:54 hoborg wrote:
Show nested quote +
On April 30 2010 14:43 Drowsy wrote:
On April 30 2010 14:42 hoborg wrote:
It sounds like a dead card. Do you have access to another computer you can test it in?

I do not, and nobody I know owns a desktop. Should I just go ahead and return this sucker?


I'd say yes, but I'd also say try to get the opinion of someone besides me, heh... I've never built a system with onboard video so I dunno if there's some kind of quirks there.

I read that there's usually a bios setting for using either onboard or PCI-E... but it should be set to something like "AUTO" by default, and thus it should work automatically. And, if that was the problem, your onboard would probably be working while you have the new card installed.

So I figure it's either dead or it's a power issue, but I'm not sure how you'd be able to tell short of buying a new power supply.

Edit: Your new card actually does use a lot more power

http://www.xbitlabs.com/articles/video/display/geforce7950gt_3.html
- 7950 GT power consumption: 25W idle 61W peak

http://www.anandtech.com/show/2917/13
- 5670 power consumption: 127W idle 190W load

If you have less than a 400W PSU, I wouldn't rule out it being a power issue.


ok, so this definitely could be a power issue. But I have had a geforce 9800 gt running in there (it wasn't my card, friend came over to show it to me), and it booted just fine. How much power do those draw? I really doubt my psu is over 400w simply because my computer is almost 4 years old now, so I'm not going to rule it out.
Our Protoss, Who art in Aiur HongUn be Thy name; Thy stalker come, Thy will be blunk, on ladder as it is in Micro Tourny. Give us this win in our daily ladder, and forgive us our cheeses, As we forgive those who play zerg against us.
nitdkim
Profile Blog Joined March 2010
1264 Posts
April 30 2010 06:09 GMT
#15
On April 30 2010 14:54 hoborg wrote:
Show nested quote +
On April 30 2010 14:43 Drowsy wrote:
On April 30 2010 14:42 hoborg wrote:
It sounds like a dead card. Do you have access to another computer you can test it in?

I do not, and nobody I know owns a desktop. Should I just go ahead and return this sucker?


I'd say yes, but I'd also say try to get the opinion of someone besides me, heh... I've never built a system with onboard video so I dunno if there's some kind of quirks there.

I read that there's usually a bios setting for using either onboard or PCI-E... but it should be set to something like "AUTO" by default, and thus it should work automatically. And, if that was the problem, your onboard would probably be working while you have the new card installed.

So I figure it's either dead or it's a power issue, but I'm not sure how you'd be able to tell short of buying a new power supply.

Edit: Your new card actually does use a lot more power

http://www.xbitlabs.com/articles/video/display/geforce7950gt_3.html
- 7950 GT power consumption: 25W idle 61W peak

http://www.anandtech.com/show/2917/13
- 5670 power consumption: 127W idle 190W load

If you have less than a 400W PSU, I wouldn't rule out it being a power issue.


anything powered through mobo doenst draw more than 75watts max. no powersupply issue here (hopefully). You may have to reset cmos then go into BIOS and set default graphics as PCI-Express.
PM me if you want random korean images translated.
Drowsy
Profile Blog Joined November 2005
United States4876 Posts
April 30 2010 06:14 GMT
#16
On April 30 2010 15:09 nitdkim wrote:
Show nested quote +
On April 30 2010 14:54 hoborg wrote:
On April 30 2010 14:43 Drowsy wrote:
On April 30 2010 14:42 hoborg wrote:
It sounds like a dead card. Do you have access to another computer you can test it in?

I do not, and nobody I know owns a desktop. Should I just go ahead and return this sucker?


I'd say yes, but I'd also say try to get the opinion of someone besides me, heh... I've never built a system with onboard video so I dunno if there's some kind of quirks there.

I read that there's usually a bios setting for using either onboard or PCI-E... but it should be set to something like "AUTO" by default, and thus it should work automatically. And, if that was the problem, your onboard would probably be working while you have the new card installed.

So I figure it's either dead or it's a power issue, but I'm not sure how you'd be able to tell short of buying a new power supply.

Edit: Your new card actually does use a lot more power

http://www.xbitlabs.com/articles/video/display/geforce7950gt_3.html
- 7950 GT power consumption: 25W idle 61W peak

http://www.anandtech.com/show/2917/13
- 5670 power consumption: 127W idle 190W load

If you have less than a 400W PSU, I wouldn't rule out it being a power issue.


anything powered through mobo doenst draw more than 75watts max. no powersupply issue here (hopefully). You may have to reset cmos then go into BIOS and set default graphics as PCI-Express.



I've never messed around with the bios, do you have some details on how I can do this and how I'll be able to switch it back if I need to use integrated?
Our Protoss, Who art in Aiur HongUn be Thy name; Thy stalker come, Thy will be blunk, on ladder as it is in Micro Tourny. Give us this win in our daily ladder, and forgive us our cheeses, As we forgive those who play zerg against us.
hoborg
Profile Blog Joined December 2009
United States430 Posts
Last Edited: 2010-04-30 06:18:48
April 30 2010 06:17 GMT
#17
On April 30 2010 14:42 hoborg wrote:
Edit: Your new card actually does use a lot more power

http://www.xbitlabs.com/articles/video/display/geforce7950gt_3.html
- 7950 GT power consumption: 25W idle 61W peak

http://www.anandtech.com/show/2917/13
- 5670 power consumption: 127W idle 190W load

If you have less than a 400W PSU, I wouldn't rule out it being a power issue.


Oh, shit, nevermind, I read it wrong... the anandtech chart is for TOTAL system power, not just the card :<

So, yeah... back to probably a dead card, heh.
blbl | CJ and ACE fighting!
Drowsy
Profile Blog Joined November 2005
United States4876 Posts
Last Edited: 2010-04-30 06:30:01
April 30 2010 06:23 GMT
#18
On April 30 2010 15:17 hoborg wrote:
Show nested quote +
On April 30 2010 14:42 hoborg wrote:
Edit: Your new card actually does use a lot more power

http://www.xbitlabs.com/articles/video/display/geforce7950gt_3.html
- 7950 GT power consumption: 25W idle 61W peak

http://www.anandtech.com/show/2917/13
- 5670 power consumption: 127W idle 190W load

If you have less than a 400W PSU, I wouldn't rule out it being a power issue.


Oh, shit, nevermind, I read it wrong... the anandtech chart is for TOTAL system power, not just the card :<

So, yeah... back to probably a dead card, heh.



Would the bios thing the other guy suggested be something I should try first? If I set the BIOS to do pci-express by default, how will I be able to use integrated if it doesn't fix the problem? I don't have the 7950 or any other pci-e cards with me right now.

If I have to return it, I'm going to have to wait a week probably. I'm moving next week and I'm sure it'll take longer than a week for me to return the hardware and them to ship me a replacement, unless they would be willing to change the shipping address for the return.
Our Protoss, Who art in Aiur HongUn be Thy name; Thy stalker come, Thy will be blunk, on ladder as it is in Micro Tourny. Give us this win in our daily ladder, and forgive us our cheeses, As we forgive those who play zerg against us.
pre_amp
Profile Joined July 2009
Australia47 Posts
April 30 2010 06:27 GMT
#19
i cant wait for holidays, me and my friend gonna spend days on this game.
yeah zerg, . . .zerg scary
QuothTheRaven
Profile Joined December 2008
United States5524 Posts
Last Edited: 2010-04-30 06:30:42
April 30 2010 06:28 GMT
#20
On April 30 2010 15:23 Drowsy wrote:
Show nested quote +
On April 30 2010 15:17 hoborg wrote:
On April 30 2010 14:42 hoborg wrote:
Edit: Your new card actually does use a lot more power

http://www.xbitlabs.com/articles/video/display/geforce7950gt_3.html
- 7950 GT power consumption: 25W idle 61W peak

http://www.anandtech.com/show/2917/13
- 5670 power consumption: 127W idle 190W load

If you have less than a 400W PSU, I wouldn't rule out it being a power issue.


Oh, shit, nevermind, I read it wrong... the anandtech chart is for TOTAL system power, not just the card :<

So, yeah... back to probably a dead card, heh.



Would the bios thing the other guy suggested be something I should try first? If I set the BIOS to do pci-express by default, how will I be able to use integrated if it doesn't fix the problem? I don't have the 7950 or any other pci-e cards with me right now.

There's usually (by which I mean always) a jumper on the motherboard that will clear the CMOS (the saved settings in BIOS) back to default if you screw something like that up, so I wouldn't worry about changing it to PCI-Express mode and not being able to get back. Anyways, PCI-Express mode should just mean that it prioritizes first PCI-Express and second on-board; if you have it the other way around, it might be prioritizing the on-board video.

It's worth a try, but I wouldn't expect any miracles. Most likely the card is just dead any needs to be replaced. Fortunately Newegg has really great customer service and it's pretty hassle-free to return a DOA card for a replacement
. . . nevermore
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