• Log InLog In
  • Register
Liquid`
Team Liquid Liquipedia
EDT 22:54
CEST 04:54
KST 11:54
  • Home
  • Forum
  • Calendar
  • Streams
  • Liquipedia
  • Features
  • Store
  • EPT
  • TL+
  • StarCraft 2
  • Brood War
  • Smash
  • Heroes
  • Counter-Strike
  • Overwatch
  • Liquibet
  • Fantasy StarCraft
  • TLPD
  • StarCraft 2
  • Brood War
  • Blogs
Forum Sidebar
Events/Features
News
Featured News
[ASL19] Finals Recap: Standing Tall10HomeStory Cup 27 - Info & Preview18Classic wins Code S Season 2 (2025)16Code S RO4 & Finals Preview: herO, Rogue, Classic, GuMiho0TL Team Map Contest #5: Presented by Monster Energy6
Community News
Firefly given lifetime ban by ESIC following match-fixing investigation12$25,000 Streamerzone StarCraft Pro Series announced6Weekly Cups (June 30 - July 6): Classic Doubles6[BSL20] Non-Korean Championship 4x BSL + 4x China9Flash Announces Hiatus From ASL66
StarCraft 2
General
Firefly given lifetime ban by ESIC following match-fixing investigation The SCII GOAT: A statistical Evaluation TL Team Map Contest #4: Winners Weekly Cups (June 30 - July 6): Classic Doubles The GOAT ranking of GOAT rankings
Tourneys
$25,000 Streamerzone StarCraft Pro Series announced FEL Cracov 2025 (July 27) - $8000 live event Sparkling Tuna Cup - Weekly Open Tournament RSL: Revival, a new crowdfunded tournament series WardiTV Mondays
Strategy
How did i lose this ZvP, whats the proper response Simple Questions Simple Answers
Custom Maps
[UMS] Zillion Zerglings
External Content
Mutation # 481 Fear and Lava Mutation # 480 Moths to the Flame Mutation # 479 Worn Out Welcome Mutation # 478 Instant Karma
Brood War
General
BGH Auto Balance -> http://bghmmr.eu/ [G] Progamer Settings ASL20 Preliminary Maps [ASL19] Finals Recap: Standing Tall SC uni coach streams logging into betting site
Tourneys
[Megathread] Daily Proleagues [BSL20] Non-Korean Championship 4x BSL + 4x China [BSL20] Grand Finals - Sunday 20:00 CET CSL Xiamen International Invitational
Strategy
Simple Questions, Simple Answers I am doing this better than progamers do.
Other Games
General Games
Stormgate/Frost Giant Megathread Nintendo Switch Thread Path of Exile What do you want from future RTS games? Beyond All Reason
Dota 2
Official 'what is Dota anymore' discussion
League of Legends
Positive Thoughts on Setting Up a Dual-Caliber FX
Heroes of the Storm
Simple Questions, Simple Answers Heroes of the Storm 2.0
Hearthstone
Heroes of StarCraft mini-set
TL Mafia
TL Mafia Community Thread Vanilla Mini Mafia
Community
General
US Politics Mega-thread Things Aren’t Peaceful in Palestine Russo-Ukrainian War Thread Summer Games Done Quick 2025! Stop Killing Games - European Citizens Initiative
Fan Clubs
SKT1 Classic Fan Club! Maru Fan Club
Media & Entertainment
Anime Discussion Thread [Manga] One Piece [\m/] Heavy Metal Thread
Sports
Formula 1 Discussion 2024 - 2025 Football Thread NBA General Discussion TeamLiquid Health and Fitness Initiative For 2023 NHL Playoffs 2024
World Cup 2022
Tech Support
Computer Build, Upgrade & Buying Resource Thread
TL Community
The Automated Ban List
Blogs
momentary artworks from des…
tankgirl
Culture Clash in Video Games…
TrAiDoS
from making sc maps to makin…
Husyelt
StarCraft improvement
iopq
Customize Sidebar...

Website Feedback

Closed Threads



Active: 585 users

Why I hate telus

Blogs > Grobyc
Post a Reply
1 2 3 Next All
Grobyc
Profile Blog Joined June 2008
Canada18410 Posts
April 14 2011 01:11 GMT
#1
Disclaimer: Yep, this is pretty much just a rant, so stop here if you couldn't care less.

I have telus for my home internet as well as mobile phone service provider. Here is basically a list of why they fucking suck. I'm not even going to include typical shitty Canadian internet problems like low speeds and high rates. There's much to list aside from that.

I call telus after receiving my modem in the mail because nothing is working when I follow the directions on setting it up. I can't even understand the lady in tech support through her thick foreign accent. She tells me nothing I already don't know and ends up saying I have a 2 year contract with them. I signed up on a month-by-month basis. I'm positive of this. She says it's too late to change anything and I'm fucked and will have to pay a huge cancellation fee after I move away when my co-op term is over. I go in to the telus branch the following day and talk to the lady I signed up with. She says she knows I did a month-by-month basis contract too. She gives me a number to call. I call the number, tell them everything, and they finally make a note of it in my file or something so I won't get a cancellation fee.

Modem still wasn't working though, not that I expected it to work after fixing the contract problem though. I call technical support again, and they say they will send a technician out to see what's up the following day. I tell them I work 8-4:30pm and won't be able to answer my phone; they say that is okay. They will send a technician at 5pm. The next day, no technician comes by 6pm. I call in and complain and the person who answers the phone basically says "well I tried to call and there was no answer for confirmation for me to come today". He then says "so what do you want me to do about it?". I told you motherfuckers I was going to be at work, are you stupid? I want you to get your bitch ass down here and fix it now. I tell him that in a more polite manner of course, and he heads over. After about an hour of no success, he leaves down the street to look at their network console for the neighbourhood. Turns out my line wasn't connected properly and he fixes it.

My first bill is larger than it was supposed to be. I check where that price is coming from online and they pretty much charged me incorrectly, adding another 10$ or so. Based on the fact that every time I call telus I get dropped 2 or 3 times and spend an hour on hold I say "fuck it" and decide it's not even worth trying to fix.

Today I get home from work and I get that stupid page in my web browser directing me to telus to register my device and log in before I can continue. I've been keeping track of everything they give me, and I haven't even been given a username yet. I call telus, the stupid machine directs me to mobile phone tech support even though I'm sure I pressed the right key for home internet technical support. They answers and says he'll transfer me to the internet technical support. I'm on hold for half an hour and then my call gets dropped. Sick! I connect my phone to my laptop and enable USB tethering so I have a temporary internet connection on my laptop. I go to telus' online help chat and submit my problem. Estimated wait time:
13 minutes...
16 minutes...
it's going up? grrr...
Eventually someone responds and gives me a username + password to use. That was about 10 minutes ago, and she said wait 5 minutes, so I'm gonna try this again to see if it's fixed. I'm still using the tethered connection from my phone while writing this.

I'm not even going to go in to problems I have for my cell phone with telus. This is long enough already.

Basically, in summary, telus fucking sucks. There is no other option for internet here; I'd switch to something else in a heartbeat if I could.

*****
If you watch Godzilla backwards it's about a benevolent lizard who helps rebuild a city and then moonwalks into the ocean.
Crais
Profile Blog Joined March 2010
Canada2136 Posts
April 14 2011 01:15 GMT
#2
I feel your pain. I'm in SK and we get Sasktel or Shaw. Both blow balls

RIP MBC Game Hero
prodiG
Profile Blog Joined January 2010
Canada2016 Posts
April 14 2011 01:15 GMT
#3
shaw isn't much better, especially with all the bullshit going around with usage based billing

telco's in canada = supreme stacks of epic fucking bullshit. i'd be hard pressed to find another product that i'm more dissatisfied with but the market in canada blows all around
ESV Mapmaking Team || http://twitter.com/prodiGsc || Real talk, I don't have time to sugar-coat it for you sir
Sillylaughs
Profile Joined April 2010
Canada198 Posts
April 14 2011 01:16 GMT
#4
service providers in canada =
Nada/Midas/Mind/Baby [WMF Terrans forever]
redoxx
Profile Blog Joined October 2010
United States333 Posts
April 14 2011 01:21 GMT
#5
good God and I thought Verizon was bad. These companies really have to get their acts together. Stronger anti trust laws would force better products through competition, right? Oh well, good luck getting everything fixed.
The horror...the horror
GTR
Profile Blog Joined September 2004
51436 Posts
April 14 2011 01:22 GMT
#6
canadian internet sounds so much awful compared to even australia.
Commentator
Torte de Lini
Profile Blog Joined September 2010
Germany38463 Posts
Last Edited: 2011-04-14 01:24:26
April 14 2011 01:23 GMT
#7
That was hilarious.
The whole thing is just a giant: "Fuck off" and "Oh God". So sorry to hear about it man, I don't have your patience, could never hold my tongue to those kinds of service people.

By the way, you're entitled to a refund.

And yeah, Canadian Internet is terrible. I'm with Videotron; high-rates, low speeds is right on the dot.
https://twitter.com/#!/TorteDeLini (@TorteDeLini)
IskatuMesk
Profile Blog Joined October 2008
Canada969 Posts
April 14 2011 01:24 GMT
#8
If UBB or any of the demented offshoots manage to take hold I think I'll switch to a quiet life of knitting and start actually saving some money. Yes, our ISP's are terrible. Every time I think of it I boil with rage and start throwing things.
Chairman Ray
Profile Blog Joined December 2009
United States11903 Posts
April 14 2011 01:27 GMT
#9
Telus is still the lesser of the evils though, in my area, Shaw is even worse.
XsebT
Profile Blog Joined June 2009
Denmark2980 Posts
April 14 2011 01:30 GMT
#10
Never heard of the company "telus". It's kinda interesting looking at such a word totally unbiased though. I was convinced it was some food I didn't know about - and something really healty! Telus could totally be one of those pop healthy foods women love so much.

Anyways, sad to hear man. You guys in America are so behind with your internet connections. Google may stir up some shit soon, but that's certainly about time! Hopefully for the benefit of Canada aswell! ^^
화이팅
IskatuMesk
Profile Blog Joined October 2008
Canada969 Posts
April 14 2011 01:37 GMT
#11
I really hope google comes to Canada with gigabit connections soon. I just want to see our current ISP's squirm one last time before they suffocate on their own lard and die.
Kamais_Ookin
Profile Blog Joined May 2010
Canada4218 Posts
April 14 2011 01:42 GMT
#12
Shaw >> Telus, really high speeds and it helps that I live right beside Shaw for stability purposes lol.
I <3 Plexa.
Grobyc
Profile Blog Joined June 2008
Canada18410 Posts
April 14 2011 01:43 GMT
#13
On April 14 2011 10:37 IskatuMesk wrote:
I really hope google comes to Canada with gigabit connections soon. I just want to see our current ISP's squirm one last time before they suffocate on their own lard and die.

Yeah I'm really wanting to fucking drive by the telus branch and whip a huge rock at the window.

So I was able to log in the with username + password the person gave me, which took me to a page asking me to register my devices with their MAC addresses, and I can't continue from here. There's nowhere on the fucking page that lets me register a device. I never had to do this the first time I set it up. What the fuck is this shit? Back on stupid chat support again -_-
If you watch Godzilla backwards it's about a benevolent lizard who helps rebuild a city and then moonwalks into the ocean.
Grobyc
Profile Blog Joined June 2008
Canada18410 Posts
April 14 2011 01:45 GMT
#14
18:42:52 : Edsel: Thank you for choosing TELUS and welcome to the TELUS Support Centre. My name is Edsel and I am here to help you today. May I have your phone or account number?

18:43:48 : Skylar: the account number is

18:44:07 : Skylar: **********

18:44:54 : Skylar: I don't see anywhere on the page to register a device's MAC address. It simply lists the MAC address of the modem router and that is all.

18:45:00 : Edsel: Ok I will need to transfer you over to our Internet department for more help.

I better not get dropped or something or there will be hell to pay.
If you watch Godzilla backwards it's about a benevolent lizard who helps rebuild a city and then moonwalks into the ocean.
a176
Profile Blog Joined August 2009
Canada6688 Posts
April 14 2011 01:46 GMT
#15
where are you at? i find it hard to believe telus can be the ONLY provider
starleague forever
Grobyc
Profile Blog Joined June 2008
Canada18410 Posts
April 14 2011 01:47 GMT
#16
Salmon Arm, B.C.

Telus is the only internet provider in the area. I guarantee it, I've asked around.
If you watch Godzilla backwards it's about a benevolent lizard who helps rebuild a city and then moonwalks into the ocean.
IskatuMesk
Profile Blog Joined October 2008
Canada969 Posts
Last Edited: 2011-04-14 01:53:02
April 14 2011 01:52 GMT
#17
Ah yes, I remember having to register mac addresses with Telus! That was always such a wonderful experience. Every time I had upgraded a mobo or switched something around I had to manually fool around with their tech support. God damnit, the flashbacks. I remember having phoned them not once but twice because they would remove the wrong mac addresses and nuke internet access on one machine. Then I'd have them fix that, but they'd remove the NEW mac addresses instead and nuke the new one. Christ, it was such a hassle.

I loathed mobo upgrades just because of Telus.
emperorchampion
Profile Blog Joined December 2008
Canada9496 Posts
April 14 2011 01:52 GMT
#18
Damn that sucks
TRUEESPORTS || your days as a respected member of team liquid are over
a176
Profile Blog Joined August 2009
Canada6688 Posts
April 14 2011 01:59 GMT
#19
theres these guys
http://www.sunwave.net/internet_services.asp

and 1 review here
http://www.dslreports.com/comment/2338/38195
starleague forever
BLinD-RawR
Profile Blog Joined April 2010
ALLEYCAT BLUES50115 Posts
April 14 2011 01:59 GMT
#20
why is it that my brain processed this as "Why I hate Lemonwalrus"??

anyways,wow Canadian Internet is more butt hurt than Indian Internet.
Brood War EICWoo Jung Ho, never forget.| Twitter: @BLinDRawR
TL+ Member
1 2 3 Next All
Please log in or register to reply.
Live Events Refresh
Replay Cast
00:00
SEL Masters #4 - Day 1
CranKy Ducklings97
Liquipedia
[ Submit Event ]
Live Streams
Refresh
StarCraft 2
Nina 178
RuFF_SC2 124
ProTech61
Livibee 59
StarCraft: Brood War
Artosis 812
PianO 67
Bale 17
Dota 2
monkeys_forever725
NeuroSwarm72
febbydoto1
League of Legends
JimRising 895
Counter-Strike
Stewie2K379
Coldzera 309
Super Smash Bros
hungrybox1037
Heroes of the Storm
Khaldor122
Other Games
summit1g10178
shahzam519
Maynarde179
ViBE169
ZombieGrub23
Organizations
Other Games
gamesdonequick42373
BasetradeTV79
StarCraft 2
Blizzard YouTube
StarCraft: Brood War
BSLTrovo
sctven
[ Show 16 non-featured ]
StarCraft 2
• Berry_CruncH286
• Hupsaiya 130
• gosughost_ 4
• AfreecaTV YouTube
• intothetv
• Kozan
• IndyKCrew
• LaughNgamezSOOP
• Migwel
• sooper7s
StarCraft: Brood War
• Azhi_Dahaki13
• BSLYoutube
• STPLYoutube
• ZZZeroYoutube
League of Legends
• Jankos1829
Other Games
• Scarra1365
Upcoming Events
RSL Revival
7h 7m
ByuN vs SHIN
Clem vs Reynor
OSC
10h 7m
Replay Cast
21h 7m
RSL Revival
1d 7h
Classic vs Cure
FEL
1d 13h
OSC
1d 17h
RSL Revival
2 days
FEL
2 days
FEL
2 days
CSO Cup
2 days
[ Show More ]
BSL20 Non-Korean Champi…
2 days
Bonyth vs QiaoGege
Dewalt vs Fengzi
Hawk vs Zhanhun
Sziky vs Mihu
Mihu vs QiaoGege
Zhanhun vs Sziky
Fengzi vs Hawk
Sparkling Tuna Cup
3 days
RSL Revival
3 days
FEL
3 days
BSL20 Non-Korean Champi…
3 days
Bonyth vs Dewalt
QiaoGege vs Dewalt
Hawk vs Bonyth
Sziky vs Fengzi
Mihu vs Zhanhun
QiaoGege vs Zhanhun
Fengzi vs Mihu
Replay Cast
5 days
Replay Cast
6 days
Liquipedia Results

Completed

Proleague 2025-07-07
HSC XXVII
Heroes 10 EU

Ongoing

JPL Season 2
BSL 2v2 Season 3
Acropolis #3
KCM Race Survival 2025 Season 2
CSL 17: 2025 SUMMER
Copa Latinoamericana 4
Jiahua Invitational
Championship of Russia 2025
RSL Revival: Season 1
Murky Cup #2
BLAST.tv Austin Major 2025
ESL Impact League Season 7
IEM Dallas 2025
PGL Astana 2025
Asian Champions League '25
BLAST Rivals Spring 2025
MESA Nomadic Masters
CCT Season 2 Global Finals
IEM Melbourne 2025

Upcoming

2025 ACS Season 2: Qualifier
CSLPRO Last Chance 2025
CSL Xiamen Invitational
CSL Xiamen Invitational: ShowMatche
2025 ACS Season 2
CSLPRO Chat StarLAN 3
K-Championship
uThermal 2v2 Main Event
SEL Season 2 Championship
FEL Cracov 2025
Esports World Cup 2025
Underdog Cup #2
StarSeries Fall 2025
FISSURE Playground #2
BLAST Open Fall 2025
BLAST Open Fall Qual
Esports World Cup 2025
BLAST Bounty Fall 2025
BLAST Bounty Fall Qual
IEM Cologne 2025
FISSURE Playground #1
TLPD

1. ByuN
2. TY
3. Dark
4. Solar
5. Stats
6. Nerchio
7. sOs
8. soO
9. INnoVation
10. Elazer
1. Rain
2. Flash
3. EffOrt
4. Last
5. Bisu
6. Soulkey
7. Mini
8. Sharp
Sidebar Settings...

Advertising | Privacy Policy | Terms Of Use | Contact Us

Original banner artwork: Jim Warren
The contents of this webpage are copyright © 2025 TLnet. All Rights Reserved.