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Good luck with that man, hopefully you will get it fixed soon.Why I hate telus - Page 3
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Ricjames
Czech Republic1047 Posts
Good luck with that man, hopefully you will get it fixed soon. | ||
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Body_Shield
Canada3373 Posts
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Cedstick
Canada3336 Posts
So many things about Shaw other than their actual connectivity has been horrible -- I actually hate whoever is responsible for their business structure. Hate. That's coming from someone who reminds himself regularly that he is bitching about A) a luxury service, and B) people who're in the same position as he's been in at their jobs, and are not at fault. I finally called them about cancelling my service since I'm moving soon, and said along the lines of, "I know this isn't your fault, and I'm sorry you have to be the one to relay it, but please, relay it: you service is FUCKING TERRIBLE." Proceeded to tell him everything that was fucking horrid about their procedures, practice and pricing on-top of this lack of support. | ||
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Grobyc
Canada18410 Posts
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Ben...
Canada3485 Posts
On April 14 2011 10:15 Crais wrote: I can back this up. I have a 60 gig cap with Shaw for my internet. I know i've gone over this month (Borderlands + Bioshock DLed from Steam plus HD GSL streaming) but I warned my dad that we should get a better plan with a bigger cap or it cost us more in the long run. Sasktel's internet is good (no caps) but their TV service is complete garbage. If it was better we would have Sasktel instead of Shaw. We've been with Shaw for 15+ years and they won't give my dad any deals if we change our plans or even do anything to keep our business. If I had to choose, we'd already be with Sasktel, but then again, I probably wouldn't have TV and instead get a better internet connection and Netflix.I feel your pain. I'm in SK and we get Sasktel or Shaw. Both blow balls  I actually did have a good experience with Sasktel Mobility when a glitch happened in the system and my phone couldn't text. I was on hold under a minute and the person on the other end fixed it personally and I was done in under 5 minutes. It was impressive. And They upgraded my mobile internet for free since I was one of the first customers in the province to get a 3G phone (Galaxy S, it's okay.). I'm really glad I didn't go with Telus. I was going to because they have better phones but after hearing so many stories of how bad their customer service is, I decided not to. Don't even get me started on Rogers. I have 3 friends on their phone plans and it is easily one of the worst. | ||
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Grobyc
Canada18410 Posts
On April 14 2011 10:59 a176 wrote: theres these guys http://www.sunwave.net/internet_services.asp and 1 review here http://www.dslreports.com/comment/2338/38195 I don't know why no one I talked to has ever mentioned the existence of them. If telus doesn't offer me something good I might look in to these guys. | ||
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Brad`
Canada548 Posts
I had to go into one of the retail outlets, where I had to demand a manager. She was all pissy with me because apparently I disturbed her solitaire session in the backroom. Had the bill/receipt thing with and was curious as to why there was a $240 charge for a cancellation fee. She tried to tell me that I had to call into client care to get my account cancelled and that she couldn't help me. I was furious. SO MAD. I've never been that mad in my life. I end up going rage mode on her and force her to call into client care and get it cancelled for me. I had to stand there for an hour while she got tossed around by loyalty/supervisors because no one can do anything when all the departments are outsourced. Man, I was so pissed. I can feel the rage building just thinking about it. End of the story is me standing there for 45 fucking minutes before she gets hold of someone that is actually in a company office. | ||
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Grobyc
Canada18410 Posts
I asked for a better internet plan for compensation, but apparently the line doesn't support anything greater than 6Mbps. Damn Canadian internet. He asked what else he can give me so I asked for money compensation in the form of my internet bills. He only offered one months worth of free service; I didn't want to feel greedy, so I just accepted that. | ||
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kOre
Canada3642 Posts
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emperorchampion
Canada9496 Posts
On April 15 2011 11:15 Grobyc wrote: Fucking hell. A manager calls me while I'm in the middle of taking a shit LOL I asked for a better internet plan for compensation, but apparently the line doesn't support anything greater than 6Mbps. Damn Canadian internet. He asked what else he can give me so I asked for money compensation in the form of my internet bills. He only offered one months worth of free service; I didn't want to feel greedy, so I just accepted that. Hahaha, worst luck ever :/ Better than nothing I guess!  | ||
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cujo2k
Canada1044 Posts
Tech support for Telus is terrible though esp. the online one | ||
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Taku
Canada2036 Posts
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Kralic
Canada2628 Posts
Canadian internet will never change because our telecom's are way too greedy and powerful now. | ||
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Nayl
Canada413 Posts
On April 15 2011 11:15 Grobyc wrote: Fucking hell. A manager calls me while I'm in the middle of taking a shit LOL I asked for a better internet plan for compensation, but apparently the line doesn't support anything greater than 6Mbps. Damn Canadian internet. He asked what else he can give me so I asked for money compensation in the form of my internet bills. He only offered one months worth of free service; I didn't want to feel greedy, so I just accepted that. Ask for cable; Telus only supports ADSL as far as I know and the phone line doesn't support as much mbps as cable. As long as you have a cable tv jack, it should be possible. | ||
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a176
Canada6688 Posts
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Grobyc
Canada18410 Posts
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LesPhoques
Canada782 Posts
I have Shaw Extreme 15 Mbps, no complaints so far :D | ||
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jlim
Spain943 Posts
If it helps, here in Spain we have one of the worse internet market in Europe. We're way poorer than Canada so it makes sense, but still it is freakin ridiculous in comparison to any other European country. I've been attached to the same company for like 8 years because I KNOW that if ever try to change companies/speed/etc. I'm gonna have a fuckload of trouble to get into the internet ever again. | ||
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The_LiNk
Canada863 Posts
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wallace3
1 Post
User was banned for this post. | ||
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