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Lanaia
Canada1142 Posts
It's been doing this for a couple years. Contract's almost up. Definitely should switch. I'm really glad I've never had them for internet. We had them for our home phone service for a while, and it was terrible. It wasn't even a decent connection most of the time: static, dropped calls, and the like. I feel for you, man.  | ||
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Grobyc
Canada18410 Posts
Still not working... | ||
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Torte de Lini
Germany38463 Posts
On April 14 2011 11:26 Grobyc wrote: 2nd tech support guy was useless as expected. He said my devices are registered on his end. It's clearly still not working. He then gave me a different username and password to try, and I got an error with that. He told me to hardwire my laptop instead, and I've tried that. Then my conversation disconnection. Still not working... Get a refund or ask to not be charged this month for all these issues. | ||
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Grobyc
Canada18410 Posts
I don't even get how this happened. I know I don't owe anything on my account balance (paid last week or something), and the internet was working fine this morning before I left for work. Hopefully it'll fix itself overnight or something -_- | ||
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Torte de Lini
Germany38463 Posts
I did it with Dell and they kept sending me upgraded replacements of my laptop until I got one I liked (which I didn't and got a refund of 1700$ + I get to keep my original old laptop and they forgot the other two laptops they sent me as replacements). But that's just me ;x | ||
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Grobyc
Canada18410 Posts
edit: 32 minutes... down 4 minutes after 10 actual minutes. sadfsdfsbwrtuyilkjhgfdrawtythg | ||
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Torte de Lini
Germany38463 Posts
Speaker died on another one quite shortly after, so yeah. I got 2 free laptops (one I had to send back to get my refund), but they're terrible! Good luck and tell them as a customer these were below your expectations, talk about your history with the company, the barrage of problems you've had and you are expecting bla bla bla. | ||
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[Fin]Vittu
Canada507 Posts
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redoxx
United States333 Posts
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Torte de Lini
Germany38463 Posts
On April 14 2011 11:47 [Fin]Vittu wrote: Please, telus more! Oh you, you're terrible. Just terrible <3 | ||
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Lanaia
Canada1142 Posts
On April 14 2011 11:45 Torte de Lini wrote: All their laptops were terrible overheating garbage. I even got one that was missing 2 gigs of ram (maybe it shorted out, I dunno). Did they overheat to the point of crashing, overheat with no provocation, or what? I'm a little worried cause I've got a Dell as well. | ||
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Torte de Lini
Germany38463 Posts
On April 14 2011 11:52 Lanaia wrote: Did they overheat to the point of crashing, overheat with no provocation, or what? I'm a little worried cause I've got a Dell as well. My 1530 (this was back in 2008 I believe) would overheat when just running Windows, it was meant to be for gaming (8600 Nvidia, 4 gigs of Ram, nothing amazing or great) and it would overheat doing nothing. Then I got the 17 Studio ones (they were designed for more studio-oriented applications and work) and the sound was great, just the ram was shorted out and never was activated. Then they sent me another, keyboards were not very responsive (it is now working after a few bangs) and it would crash after about 2 hours of general uses (word, music + internet and chatting). They sent me one last one and I just lied and told them it was terrible just so I can get a refund (took two weeks for Purolator to deliver it to me and by 2 weeks, I mean they either kept skipping my condo or didn't bother ringing the buzzer so I can let them in [I had security record video footage of them reaching the door with the Dell box for my laptop, try and pull the door open, then just wrote their note and left). | ||
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Grobyc
Canada18410 Posts
20:06:27 : Rocky: Welcome to TELUS support Center, my name is Rocky. I’ll be happy to assist you with your telus.com log in concern. May I start with your phone and account number please. 20:07:13 : Skylar: Phone number is *************** and account number is ************ 20:07:28 : Rocky: Great, Please give me a minute or two to check your account. 20:07:32 : Skylar: The problem is with my home internet 20:07:35 : Skylar: Okay. 20:07:57 : Rocky: Thank you for waiting Skylar . Can I please get your complete home address for verification. 20:08:05 : Skylar: I was actually talking to someone named Alex previously for quite a while since we couldn't solve the problem, but I got disconnected 20:08:20 : Skylar: ************************************************************************* 20:08:39 : Rocky: Great, Please give me a minute or two to check your account. 20:08:48 : Rocky: That error means that you are already registered, I can remove the old log in so you can continue your registration. Or I can give your log in info so you can try it. 20:10:01 : Skylar: I'm able to log in fine, but it takes me to the page to register my devices after I log in. (I'm using my phones internet via USB tethering, not my internet with the problem) 20:10:44 : Skylar: On that registration page it tells me I have no devices registered, although Alex told me before they appeared registered on hsi end. 20:10:51 : Rocky: ca you please try to log in using this link: https://consumer.telus.com/unprotected/login.do 20:12:10 : Skylar: Hmm it's not working through there, no 20:12:38 : Rocky: Okay, Your username is: *********************** We do not keep records telus.com passwords for security purposes ,you may want to click on the "Forgot Password?" link beside the password field to get a temporary password. 20:13:34 : Skylar: Okay that works 20:13:46 : Rocky: Great. Now that you're able to access your account online and manage your services, would there be anything else that I can assist you with? 20:13:51 : Skylar: I can't log in the the username ******** that I was given to log in to before 20:13:59 : Skylar: I think you may be misunderstanding 20:14:11 : Skylar: I can't access the internet through my home internet 20:14:17 : Skylar: I'm using my phones internet 20:14:22 : Skylar: When I open my web browser 20:14:31 : Skylar: on my computer to access the internet through my home connection 20:14:41 : Skylar: It takes me to the telus login page before it lets me continue 20:14:46 : Skylar: to anywhere else on the internet 20:15:02 : Skylar: and I can login there with the username ******** and my password 20:15:13 : Skylar: and then it takes me to a page asking to register my devices 20:15:16 : Skylar: before I can continue 20:15:31 : Skylar: and I am having trouble registering my devices with their MAC address 20:16:16 : Rocky: I see, Let me get you to Our Internet connection chat support for help with that. An Agent will be with you shortly. Please stand by. | ||
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Torte de Lini
Germany38463 Posts
ANOTHER TRANSFER GG YOU'RE GETTING FUCKED. | ||
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Cedstick
Canada3336 Posts
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Divinek
Canada4045 Posts
me and my friends have free pretty much everything from them just by complaining about their shit and threatening to switch to another company, they'll do ANYTHING to keep a customer but yeah they're a pile of garbage in general | ||
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Grobyc
Canada18410 Posts
On April 14 2011 13:18 Cedstick wrote: 'Least you don't have to deal with Shaw. My experiences with Telus are favourable compared to the bullshit I've been putting-up with at my current place. Wish I had the Telus option here. I guess you live in an area where Telus is of better quality. Back in Kelowna my family switched from Telus to Shaw and it was indescribably better So that guy transfered my over to other other chick, where I disconnected again shortly after. Amazing right? I began fucking around with this piece of shit router I have to use and renews my public IP address on the router, fixing it. I don't know why I didn't try that before. I unplugged the DSL line and power cycled it earlier, which I thought would get it to renews its IP, but I guess not. 4 fucking hours of wasted time and they could have just told me to renew the IP. Incompetent jackasses. | ||
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ShoCkeyy
7815 Posts
On April 14 2011 14:01 Grobyc wrote: I guess you live in an area where Telus is of better quality. Back in Kelowna my family switched from Telus to Shaw and it was indescribably better So that guy transfered my over to other other chick, where I disconnected again shortly after. Amazing right? I began fucking around with this piece of shit router I have to use and renews my public IP address on the router, fixing it. I don't know why I didn't try that before. I unplugged the DSL line and power cycled it earlier, which I thought would get it to renews its IP, but I guess not. 4 fucking hours of wasted time and they could have just told me to renew the IP. Incompetent jackasses. In my opinion, they should hire people that actually know what they're talking about. I hate it when I have a problem and I know more than the person I'm talking too. At least you finally figured it out. Now you know what steps to take the next time you have a problem. | ||
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Nayl
Canada413 Posts
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Crazyeyes
Canada1342 Posts
Dont have any experience with Rogers, but I've heard some bad things... Shaw is pretty decent down here in Kelowna, though. | ||
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