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9070 Posts
On May 19 2013 01:16 Grovbolle wrote:Show nested quote +On May 19 2013 00:29 Anonymous_Coward wrote:On May 18 2013 20:55 Grovbolle wrote:On May 18 2013 19:55 Passion wrote: Browsed a bit through the return policy, and a number of things seem to be in conflict with European law. For example:
2. Returning goods for a refund. All goods purchased from the TeamLiquid European store can be returned for a refund of the purchase fee within 7 working days after the delivery. A reason for the return is not necessary (you can return the goods just because you don't like them). The customer in that case is to pay the shipping from the delivery address back to TeamLiquid's distribution facility. The shipping charge for the initial delivery does not get refunded.
-> as far as I know, the retailer is obliged to cover all shipping costs.
I'd recommend having a second look at all of this. No. They aren't obliged to pay return shipping. You're right about this. the cost to send the product back should be paid by the customer, however this isn't what the TL store says, it says the initial delivery charge isn't refunded, which is a violation of EU distance selling regulations. It also doesn't follow UK DSRs, and I think their EU store is based in the UK? You might be right about this. Hopefully someone can pitch in who knows uk/eu law
You guys are correct, we are going to edit the mistakes asap
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Is it possible exchange if the size is not right?
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9070 Posts
On May 19 2013 04:58 sllik wrote: Is it possible exchange if the size is not right? Right now we are exchanging items only for US and EU orders, so Canada is not included. Of course if our distributor made a mistake and delivered a wrong size we are going to make the exchange.
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Thanks, another question, the price for the TSL shirt says $0.00 but when I add it to the cart it's 12.95 even after i enter my information, I also have the hoodie and the mousepad there.
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Shipping cost is ridiculous.
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On May 19 2013 05:07 sllik wrote: Thanks, another question, the price for the TSL shirt says $0.00 but when I add it to the cart it's 12.95 even after i enter my information, I also have the hoodie and the mousepad there. It should show as a discount once on the screen after you enter your address. The free shirt only applies to orders in North America (US, CA, MX).
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On May 19 2013 07:29 R1CH wrote:Show nested quote +On May 19 2013 05:07 sllik wrote: Thanks, another question, the price for the TSL shirt says $0.00 but when I add it to the cart it's 12.95 even after i enter my information, I also have the hoodie and the mousepad there. It should show as a discount once on the screen after you enter your address. The free shirt only applies to orders in North America (US, CA, MX).
Hi. I am also having this issue. I have the hoodie and mousepad and the TSL 4 shirt. I put a US address but it still shows up as $12.95
img link here
Can you help? Is this a bug?
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See the -26.89 discount? That covers the cost of the shirt.
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I gonna buy a poster, but u need to stop banning me pls :p
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Perhaps I'm being a moron, but not only can I not find the TSL 4 shirt, but 10€ shipping on a 67€ order is outrageous. I ordered a 120€ keyboard from Germany with 0€ courier shipping, for a few cotton goods, it's shocking.
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good to see the shipping hasn't improved at all. i would love to buy a hoodie and show some love, but the prices are pretty ridiculous.
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Ho long till its shipped after the order? Mine says "pending shipment" for like a week already.
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Aotearoa39261 Posts
On May 19 2013 15:49 johanes wrote: Ho long till its shipped after the order? Mine says "pending shipment" for like a week already. Some orders have been affected by some technical error, we're looking into this and hope to have it resolved asap.
EDIT: just confirmed that these orders should be okay. Simply an issue where some statuses weren't being sent through correctly. The order has been processed already.
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Looking good, hope you get in the new team shirts soon
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Poland3751 Posts
"Due to manufacturer restrictions, the product 'Razer Goliathus Team Liquid Edition (Eurozone)' cannot be shipped to Poland. Please verify you added the correct product option and edit your cart to continue checkout."
I'm not saying that it sucks... but it sucks! Poland is in EU. This is EU store. Come on. ;(
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On May 19 2013 20:13 nimdil wrote: "Due to manufacturer restrictions, the product 'Razer Goliathus Team Liquid Edition (Eurozone)' cannot be shipped to Poland. Please verify you added the correct product option and edit your cart to continue checkout."
I'm not saying that it sucks... but it sucks! Poland is in EU. This is EU store. Come on. ;( I had similar problem, just switch to international version. It still costs the same.
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Poland3751 Posts
On May 19 2013 21:58 majloon wrote:Show nested quote +On May 19 2013 20:13 nimdil wrote: "Due to manufacturer restrictions, the product 'Razer Goliathus Team Liquid Edition (Eurozone)' cannot be shipped to Poland. Please verify you added the correct product option and edit your cart to continue checkout."
I'm not saying that it sucks... but it sucks! Poland is in EU. This is EU store. Come on. ;( I had similar problem, just switch to international version. It still costs the same. Indeed, you "unsucked" the situation. Order placed. Now to persuade my fiance that Team Liquid poster is OK...
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On May 19 2013 10:19 Whirligig wrote: Perhaps I'm being a moron, but not only can I not find the TSL 4 shirt, but 10€ shipping on a 67€ order is outrageous. I ordered a 120€ keyboard from Germany with 0€ courier shipping, for a few cotton goods, it's shocking. The TSL 4 shirt is US only I think.
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New merch please! A new store with the same stuff will still not get me to buy the $65 hoodie T_T.. My girlfriend and I have wanted the hoodie for a long time but I just cannot justify the purchase. I would buy it if it was $45 max.
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