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Active: 10168 users

Resolving Host/Browser/DNS problem

Forum Index > Tech Support
Post a Reply
VayneAuthority
Profile Joined October 2012
United States8983 Posts
Last Edited: 2013-09-08 05:11:51
September 08 2013 04:48 GMT
#1
Hello there,

recently on my laptop, it has randomly started to be unable to use all things associated with browsing the internet (streams open before it "crashes for example, continue to work)

Other things that continue to work despite being unable to browse the internet:

Skype, can play starcraft 2 perfectly fine, etc etc. Just cannot do anything involving a browser.

It will simply say in the bottom left "resolving host" but nothing actually happens. Then I eventually have to reset my router/computer for it to become normal again.

I have an xfinity router and I am plugged in through ethernet with my laptop to get said router's internet.

I have tried some of the things it has asked me to do when the "webpage unavailable" thing pops up, but to no avail.

If this is too vague, just tell me what other info you need, otherwise thank you for your time.

As an added bit of info, restarting the laptop by itself does nothing, so more likely has to do with the router or something
I come in for the scraps
VayneAuthority
Profile Joined October 2012
United States8983 Posts
September 10 2013 17:28 GMT
#2
anyone have even a slight idea =o? Happened a few more times again since the post and I just have no idea what's going on.
I come in for the scraps
a176
Profile Blog Joined August 2009
Canada6688 Posts
September 10 2013 17:33 GMT
#3
have you tried different browsers?
starleague forever
VayneAuthority
Profile Joined October 2012
United States8983 Posts
September 10 2013 17:36 GMT
#4
On September 11 2013 02:33 a176 wrote:
have you tried different browsers?


Yeah, no browsers work. It's just browsing in general.
I come in for the scraps
a176
Profile Blog Joined August 2009
Canada6688 Posts
September 10 2013 18:06 GMT
#5
since all browsers are effected, could be a number of things.

bad DNS, follow this guide: http://www.whatsmydns.net/flush-dns.html

further to this, also try 'ping google.com' or 'tracert google.com' from the same command prompt to verify connectivity

malware, download, install, and run malwarebytes http://www.malwarebytes.org/

check your host file, http://www.howtogeek.com/howto/27350/beginner-geek-how-to-edit-your-hosts-file/ (aside from the text with "#", the file should be empty)
starleague forever
JasonWags
Profile Joined September 2013
United States1 Post
September 16 2013 23:33 GMT
#6
For the "resolving host" issue, I used the flush DNS method as above and it "resolved" MY problem. Thanks for the tip.
fhu868
Profile Joined November 2013
1 Post
November 29 2013 04:01 GMT
#7
i read to turn off IPv6 on the xfinity router. i did it an it worked fine!!!! I tried the "bad DNS" fix but i didn't notice any improvement and besides I believe the problem was in the router because all my devices, including smartphones, were being crippled by the "resolving host" problem. Once again just turn off IPv6 on the xfinity router.
felisconcolori
Profile Blog Joined October 2011
United States6169 Posts
November 29 2013 04:33 GMT
#8
I had an issue like this, however it was due to a borked Adobe flash update. It stopped IE, Firefox, and Chrome from working properly but everything else worked just fine.
Yes, I email sponsors... to thank them. Don't post drunk, kids. My king, what has become of you?
Eriksen
Profile Joined December 2012
Micronesia720 Posts
December 01 2013 11:52 GMT
#9
Can you give us information about what OS you use? Either Linux / Windows, maybe.

If it's on Windows, probably you are using a DNS configuration that might route you into a wrong direction, causing you unable to browse the internet (because it can't reach the intended output). You might wanna try the flush DNS above, or you can set it manually under the "Network Connections" under the Control Panel menu.

If it's on Linux, you set the DNS (just like usual) or open: /etc/resolv.conf and type "nameserver 8.8.8.8" (Google's DNS) in it.
Whether it has ended with a happy ending or sad, I never was an important thing to you.
easylivin
Profile Joined December 2013
1 Post
December 03 2013 18:10 GMT
#10
I got this info from another site and it seemed to work, go to Tools and click on CLEAR BROWSING DATA and clear all browsing data.
asusan48
Profile Joined December 2013
United States1 Post
Last Edited: 2013-12-09 23:32:00
December 09 2013 23:28 GMT
#11
I have had this issue for over a week now. I can't pinpoint it to any one particular action on my part (such as updating or installing a new program). I was simply working on my desktop pc using my home office wifi, when suddenly one website stopped responding and crashed. When I attempted to go back into the site, I got the "resolving host" in the bottom left of the screen, then a "page not found" error. After about 24 hours, that webpage did come back to life, so it may have been a coincidence that the "resolving host" and page crash occurred simultaneously.

I should note that I'm using Windows 8.1 on my desktop PC, Windows 7 on my laptop, and all browsers have the same "resolving host" issue - Firefox, IE and Chrome.

I have wasted an entire week trying to resolve this. I have been on the phone for hours with tech support from my ISP to resolve this with no success.

I have tried using my laptop instead of my desktop pc, and the same problem occurs. However - if I take my laptop to a wifi hotspot (which I did one day, so I could work without the delays of the 'resolving host' issue) - it works fine. No "resolving host", no page crashes - nothing. This tells me there's something wrong in my home wifi network - not a virus or malware infecting my computer. (I'm not an expert and could be wrong, but this seems the most logical thing to me.)

These are the steps that have been taken thus far, with no success:

-Rebooted computer
-Complete power cycle done on router/modem
-Cleared internet browsing history completely, including all cookies, temp files and any fill-in data
-Cleared internet cache
-Flushed DNS cache
-Ran multiple virus scans, malware removal, updated all drivers, updated all malware/adware/virus software, etc.
-Removed any possibly questionable programs (malware/adware)
-Double-checked to be sure there were no traces of the adware/malware left - still getting the problem
-Changed DNS settings to Google's public DNS
-Performed pings and speed tests to ensure my connection was not the issue - it wasn't. It was recording the appropriate speed, but pings did seem somewhat delayed.
-And finally, today, replaced my modem/router with a brand new one provided by my ISP, since they can't figure out what's going on, and thought it might be my router. It wasn't.

None of the above has worked and I'm about to lose my mind. I am still getting the "resolving host" message in the bottom left of the screen and delays in web pages loading. Mind you, it's not a huge delay - but it's enough that I'm noticing it and I have a blank screen for a few seconds before it loads, and images are very slow to load. This is a particular problem in my work.

Any thoughts? I've tried all the suggestions provided on several sites - none of them worked. My ISP tried the same things, and obviously, that didn't work either. Keeping in mind that I can use my laptop on my home wifi and get the "resolving host" issue - but it doesn't show up on another wifi network - what would cause this? To me, it seems logical that the problem must be in my home wifi network, correct? Is it possible that there may be some damaged and/or loose wires somewhere in the building that is causing this? Again, I'm not an expert by any means - just trying to figure this out. My ISP tech support seems to be at a loss.

Appreciate any help or tips you can give.
dfcollin
Profile Joined December 2013
2 Posts
Last Edited: 2013-12-13 19:23:49
December 13 2013 19:09 GMT
#12
asusan48 I feel your pain because I've got all the same problems. I don't have a solution either, but I do have some of the same conditions. My ISP is Xfinity. A few weeks ago I accepted Xfinity's offer to send me their new ARRIS gateway (the modem and router combined) to replace my old Xfinity modem and my Cisco wi-fi router which were working fine. I have two iPhones, an iPad, two Win 7 PCs and a new Canon Pixma 922 wi-fi enabled printer (another complication).

When I first set up the gateway the Windows machines seemed to be OK, but my Apple products could not access the internet. Since my wife uses her iPad about 12 hours per day, getting that fixed was the top priority. I called Xfinity tech support and all they suggested was rebooting the gateway. They said to get instructions about the Apple devices I needed to talk to their "advanced" technical help. They then transferred me to someone in India who turned out to be a salesperson who gave me prices for different levels of tech service. I blew my top and yelled that it was outrageous to charge me to get the most popular mobile devices in the world with their hardware and service. They had me over a barrel, however, so I agreed to a one-time $10 fee to talk to a technician. We worked through changing my network password and some other tweaks. After changing the gateway channel to 11 the Apple products started to work. Turns out Apple specifies on their website the wi-fi settings the technician used. In general my Apple devices work OK although the fetching and loading sometimes seems slow.

My Windows PC however is the same sad story you have. I use Chrome and continue to have the "resolving host" and "waiting for site..." messages. Some people complain the Chrome has bugs that cause longstanding DNS problems. But I also have Firefox and Win Explorer and they seem to have the same host problems when Chrome is hung. So I can't pin it on Chrome. When I first started having the problems I had a lot of connection problems where my laptop wouldn't connect to the gateway or the signal would get dropped over and over or the IPV4 or IPV6 connections would be absent. I did a lot of trying to clean up all the connection settings in Windows and the basic connectivity is improved.

My problems are intermittent. I don't know how many times I have thought that I had fixed the problems only to see them come back. Right now everything is functioning pretty well but that doesn't mean that problems won't start in the next 5 minutes or maybe this evening. Meanwhile my Apple devices continue to use the internet OK. Why? To get myself back online I go through rebooting my PC, rebooting the gateway, flushing the DNS cache, renewing the ipconfig. After all that things work...for awhile. I've considered doing a clean Windows re-install, but that is so damn time consuming.

Meanwhile Xfinity sent me a letter saying they won't charge for technical support. I suspect they have many, many customers with internet problems and they are outraged at the idea of having to pay for help. I am going to try their technicians later today. I may send back the ARRIS gateway and go back to my old setup. Or I may get a different ISP.

I'll say one thing: I've bought my last PC and Windows device. I may just convert my desktop PC into a file server for my old files and go fully to tablets. No wonder the PC industry is dying. After all these years they still don't have a solution that works well for the ordinary home user.

dfcollin
Profile Joined December 2013
2 Posts
December 14 2013 17:20 GMT
#13
asusan48 I think there is a sort of fix for your problems if you are using the ASSIS gateway from Xfinity. There's a forum of Xfinity and they have a topic about problems with the router. Somebody found a workaround. I've applied it and my problems seem (I'm keeping my fingers crossed) to be solved. Here is the post by dtoaiselli:

Re: Comcast/Arris TG862G WiFi Problems
Options
‎11-29-2013 10:51 AM

Trawling through the forums I stumbled upon a solution. If I set the security mode to WPA-PSK(TKIP) the issue is resolved. All our devices are now connected via wireless and working well. Note on WIndows you need to reset the properties for that wireless network, i.e. security type and encyrption type. For Apple devices it automatically reconfigures so need to chenge anything there.
The other caveat is that this security mode is not as efficient as the default which covers WPA/WPA2-PSK(TKIP/AES) however it is far better than previous issue.

Good luck.
whiteLotus
Profile Blog Joined July 2009
1833 Posts
Last Edited: 2014-03-25 12:18:16
March 25 2014 11:39 GMT
#14
sorry for bumping this, but seeing as you guys have the same issue as im currently having, i really need help this has gotten so damn annoying, basically im having the same "resolving host" issue, whenever i download something from *tbp* or somewhere else using .torrent programs, my connection will SURELY drop with the "resolving host" thing in about from 0 to 2 hours, i tried reseting "local connection adapter" but it gets stuck on "enabling" so i must restart my PC when i get this, also sometimes after downloading something i will surely get BSOD with TCPIP.SYS i did some googling and it says its related to network drivers so it seems like all this is connected somehow, but the problem is i dont use any routers, my internet goes straight from the wall to my PC sup with that? and yep if im not downloading anything ( well i mean anything big from torrent sites like NBA games ) my connection will stay perfect through out the day for 12 hours 99%.

oh in my device manager on network adapters i have realtek pcie gbe family controller RTL 8167 i cant even find new drivers for it on realtek website...
The bird of Hermes is my name, eating my wings to make me tame
Ropid
Profile Joined March 2009
Germany3557 Posts
March 25 2014 14:34 GMT
#15
These should be the drivers even if they don't mention 8167:

http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false
"My goal is to replace my soul with coffee and become immortal."
whiteLotus
Profile Blog Joined July 2009
1833 Posts
March 25 2014 14:51 GMT
#16
On March 25 2014 23:34 Ropid wrote:
These should be the drivers even if they don't mention 8167:

http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false



so if i have win7 64 i just download this

"Win7 and WinServer 2008 R2 Auto Installation Program " ?
The bird of Hermes is my name, eating my wings to make me tame
ale101
Profile Joined July 2014
Canada1 Post
July 26 2014 16:46 GMT
#17
hey guys i have been experiencing this problem and I know what causes mine......everytime i install malwarebytes my lan connections do not work.....dns errors up the wazooooo.....however I can use skype...steam...any game that goes online basically.....and my wifi connection works......i uninstall malwarebytes everything works fine.....i install it and it doesnt....i tried it several times.....this is the problem well in my case at least
dmbarnes5
Profile Joined August 2014
1 Post
Last Edited: 2014-08-26 06:17:20
August 26 2014 06:15 GMT
#18
Malwarebytes!!! I lost my server this weekend and the Killer Wireless on my Alienware started acting quirky at roughly the same time. I couldn't tell if they were related or not. Thank you ale101. My problem was the opposite of yours, however. My LAN worked fine but the wireless wouldn't. And I work from everywhere in the house, so LAN isn't an option. I've been researching for 24 solid freakin' hours. Every other device in the house worked fine, except my main machine, of course. I could get to some sites, but not others. Some pages would load partially but not the images, like on Facebook. I tried updating and reinstalling and refreshing and releasing and renewing and re-everything! I didn't even have to uninstall MWB. As soon as I turned it off, I had everything I was missing. I tried changing channels, flushing the DNS, and anything else I could find to try. I really liked MWB too. Guess I'm going to have to see what the dealio is with them and if they can get it fixed. I don't want to have to look for another malware app.
Svenhelpful
Profile Joined August 2014
1 Post
August 28 2014 19:46 GMT
#19
Fixed! This worked for me - If you are using Chrome just disable the "Built-in Asynchronous DNS" flag. Type chrome://flags into the address bar and see all the chrome flags. Ctrl-F to search the page for "dns" and find the flag - disable it!
It is just to speed things up but obviously has problems with some wifi routers.
Worked for me!
ktg317
Profile Joined August 2015
1 Post
August 20 2015 15:39 GMT
#20
I had the same issue on my Windows 7 with only some URLs. So frustrating. Reading this post made me try something that worked for me.
Click on the Wifi icon (lower RHC)
Go to Network and Sharing Center
Change Adapter Settings
R-Click on wireless adapter having issues. Select Properties
Scroll down to Internet Protocol 6 and uncheck it. Select OK.
R-Click on the wireless adapter again and select Disable. then Enable.
Problem solved! I hope this helps someone.
good luck!


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