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Hello ladies and gentlemen, boys and girls. In order for the Tech Support forum to function better, some guidelines have been created to help people with tech problems better and clearer explain their problem. This is about how to post your problem properly. The forum guidelines, along with popular Tech Support topics, can be found here. Please take a look before moving on.
Thread title
you want to describe your problem as accurate and as best as possible. Not only does this benefit the users trying to help you, it also helps you get an answer faster.
Bad example: should I upgrade? – Bad thread name, it doesn’t tell us anything specific and is more likely to be filled with tons of unrelated posts, stating to upgrade all your hardware components.
Good example: Should I upgrade my 8800GT graphic card – Great thread name, it explains what you want to upgrade and gives clear indication of what people should suggest to you, making threads cleaner and more helpful.
Another good example: Should I upgrade to a new PC? – Again, it’s a good name; it tells us you want to upgrade your whole PC or most of it and will lead to better responses. Make sure you follow up it up by good description and saying if you’d like few components upgraded, or all components upgraded.
Thread content
Second is the description of your problem or question. You want to post as much information about your problem/question as possible, so people replying have more information to go on and actually post more helpful responses.
Bad example: Starcraft 2 crashed and it didn’t lag so I think it’s a hardware problem, help. – This is the worst description of your problem as possible. You don’t provide any system specification, any possible error messages, when it started happening and if it only SC2 related. Threads like this will results in warnings and bans.
Good example: Starcraft 2 is crashing very often and it’s been happening at random intervals, when playing and at the lobby screens. It started happening 3 weeks ago when I applied the latest 1.2 patch. “Post detailed system specs
Another good example: My notebook is running Starcraft 2 very slow, before I was able to play without problems in all matches with high graphic settings and at 1680x1050 resolutions, but for the past week it’s been running very slow. I have not upgraded the drivers at that point and did so only yesterday with no better effect. I do not experience this problem in any other games and have not installed any application over the week.
“Post detailed system specs”.
System specifications
with system specs there is much more information to go on and the help will be more meaningful. The more information you provide the easier it will be for members to help you. Your question will be answered more accurately.
Guidelines for posting your system specifications:
Good example:
Motherboard: ASUS M4A785TD-V EVO AM3 AMD 785G
CPU: AMD Phenom II X4 955
GPU: Asus HD 5770 1GB (model name would be a plus)
RAM: 2x2GB DDR3 Corsair (model name would be a plus)
HDD: 500GB WD/200GB free space
PSU: Antec 550W 80+ or Generic 550W no 80+ certification (model name would be a plus)
OS: Windows 7 (64 bit)
NOTE: If experiencing disconnects/lag issues, you should post your internet connection bandwidth and ping (latency), connection provider would be a plus. Obtaining this information can be had through www.speedtest.net and www.pingtest.net
NOTE 2: A picture is worth a thousand words, so you should try to provide it, if possible.
It’s important to include all this information and more (if you know) so that you shall receive better help.
How do I find my system specs?
The easiest way is to right click on “my computer”, properties and a screen will pop-up containing your OS (operating system), CPU (central processing unit or processor) and memory. For GPU (graphic processing unit or graphic card) info press the “start” button, run, write down “dxdiag” without the commas, select “display” and read what it says.
Other ways include installing programs that will show you all your system specs:
Speecy www.speecy.com - is a utility that will show all your system specs and has built in option to export the readings.
Everest www.lavalys.com - this program used to be free for personal use, now it may be trial based, but anyways it can show you all your system specs.
Sisoft Sandra Lite www.sisoftware.net - It should provide most of the information (including undocumented) you need to know about your hardware, software and other devices whether hardware or software. This is the only free version.
GPU-Z http://www.techpowerup.com/downloads/1882/TechPowerUp_GPU-Z_v0.4.7.html - All information about your GPU, it also can monitor temperatures.
CPU-Z http://www.cpuid.com/softwares/cpu-z.html - All information about your CPU, it also monitors your processor core speed, bus speed and multiplier and has additional information about motherboard and memory.
Warning: Some of the above programs may include serial numbers / cd keys in the output. Make sure to remove them before posting.
How and when to reply to a person in need of technical help?
- Provide the OP with as most specific answers as possible, meaning you go into some detail how to get his problem fixed and don’t just post some general information. Of course it’s OP’s responsibility to write his level of technical knowledge or lack of one and if not, for you to try to determine his level of knowledge and respond correspondingly.
- When you know what you are talking about, meaning you have expert knowledge, advanced knowledge, experience with the same or similar problem or you’ve researched the particular problem.
- Try to avoid argument about a specific thing if it doesn’t help the OP, only do so if a person is wrong on the matter of OP’s question.
- Try to keep track of your posts, if you try to help someone and don’t reply if he has a sub question or a question regarding your answer that there is no point in posting in the first place. We are all doing this on our free time and will and sometimes it will not be possible to further reply, but you should certainly try.
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Aotearoa39261 Posts
Excellent write up! These are the official Tech Support Guidelines and we will be enforcing them accordingly.
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i got warned 2 times on my old account back then (forgot email and pass =() for posting tech support questions, even related to SC.
=.=
(this section on TL wasn't out yet)
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On November 11 2010 19:18 thehitman wrote:
How and when to reply to a person in need of technical help?
[*]When you know what you are talking about, meaning you have expert knowledge, advanced knowledge, experience with the same or similar problem or you’ve researched the particular problem.
This needs to emphasized more. I see so many posts made by ignorant users that mean well, but have no idea what they're talking about and it's just so frustrating to see so much blatant misinformation going around.
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Hi, i have Asus G73JW with GX 460 and i am very happy with the products. My big question is, i was having between 65-75 FPS in 3v3 and 4v4 in high settings with Starcraft 2 only until a couple of days ago. Since last two or three days i have as high as 50 as low as 1-2FPS-in attack and in 2v3 only. Do you know if any new patch came out for Starcrafts2 within last week (lets say Nov22-Nov28) and that might be the problem? Because i think the graphic card is OK. Thanks a lot!
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I am experiencing lag atm, eg. a delay btw my mouse click and it visually happening on the screen, here is my speed and ping test results :
Ping 13
Download 9.18mb/s
Upload 0.46 mb/s
0% Packet lost
Ping 22 ms
Jitter 8 ms
A Grade
Vista x64
AMD Athlon x2 250 Processer 3.00GHz
4 GB RAM
Nvidia Geforce 9800 GT
Memory Approx 2286mb
1680 x 1050
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United States4053 Posts
^This isn't a general support thread ~ please make a new thread if you want help ~
@below: patience, my friend~
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i can''t because this site allows you to post a thread after three days of membership. thx for help.
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So I'm considering buying SC2 but I'm wondering does it have any additional programs running when I'm playing.Because I can run the game in Low (graphics) and a couple years back I bought Counter-Strike 1.6 on Steam and I had constant FPS drops because of Steam running in the background.But when I played the cracked version of Counter-Strike my fps didn't drop.So I want to be cautious because SC2 isn't cheap and I don't want the same thing to happen.I'm new to SC2 and this site so I can't post threads yet. 
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im having problems with that.. 
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On March 21 2011 21:38 starmanSC wrote:im having problems with that..
it's weird i had that problem to until nvidia released new drivers for my card wich now support sc2 pretty bossly, guess i got lucky :D~
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lol the guy that posted the guidelines for a TL section is banned =D thats a first
(I thought only MODs could post guidelines =O)
Anyways good write up, because the one line questions in the tech support thing is making me rage.
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Need a new guideline added: If you already know what you want to hear, at the very least show the common courtesy to provide that answer in advance, instead of getting hostile when you get the right answer instead.
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Either I'm totally blind or its a real pain to actually find that "Create a new Topic"-Button, because yet after searching for over 10 minutes i didnt find it.
I'm quite new on here and I've got a heavy problem to be fixed. I've posted that problem on other forum-sites alrdy but I got advised to ask it here as well because TL is supposed to be a great site.
I'll just link you down the sites where I've asked this tech-question.
As a brief description: I'm getting a error-message any time I'm trying to start SC2 since I've reinstalled my computer from 0. (new windows, new "treiber", new SC2, etc.)
Here the links:
Screenshot of the Problem: http://uploaded.to/file/x6ohmyvc
eu.battle.net: http://eu.battle.net/sc2/de/forum/topic/1622909945#10
GameReplays.org: http://www.gamereplays.org/community/index.php?showtopic=784898&pid=8433323&st=0&#entry8433323
I would thnx you guys so damn hard if you could, first of all create an own topic for this after reading it here, and then ofc solve that issue. :D
Tanks in advance,
VeLu`
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On May 26 2011 11:38 JingleHell wrote:
Need a new guideline added: If you already know what you want to hear, at the very least show the common courtesy to provide that answer in advance, instead of getting hostile when you get the right answer instead.
lol. agreed. i do this sometimes even like in my htpc thread. but yall convinced me otherwise.
it'd be nice to see more people doing that.
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HI guys im a new pc gamer and i am looking for a gaming pc. I can spend about 1,300 to 1,500 I live in the U.S can some one plz help
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On July 09 2011 13:52 iWinHiTmaN wrote:
HI guys im a new pc gamer and i am looking for a gaming pc. I can spend about 1,300 to 1,500 I live in the U.S can some one plz help
Hi this thread isn't for that. Try the computer build resource thread, and maybe put some actual effort into it.
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If anyone has some updates that need to be done to this article please PM me. I'll try to update the tech support guidelines in accordance with new reality.
So if you've got a new rule or guideline please send it to me by PM in a finished state, ready to be easily added to the already existing guides.
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dumb question but how do u make a thread :X i have a comp problem and i cant figure out how to make a thread
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can you add that if someone have a bluescreen, please provide a dump of it. It will normally reside in C:\windows\minidump\ or C:\windows\memory.dmp
it help alot to debug crash / bluscreen.
If the PC reboot by itself, it's maybe an "hidden BSoD" because they have checked the automatically restart" check box.
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On September 23 2011 00:28 FaCE_1 wrote:
can you add that if someone have a bluescreen, please provide a dump of it. It will normally reside in C:\windows\minidump\ or C:\windows\memory.dmp
it help alot to debug crash / bluscreen.
If the PC reboot by itself, it's maybe an "hidden BSoD" because they have checked the automatically restart" check box.
No, he can't add that. He's permed. And anyways, it's not exactly super critical to list stuff like that in any thread, because nobody reads the guidelines or OP's before posting anyway.
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On September 25 2011 06:45 JingleHell wrote:Show nested quote +On September 23 2011 00:28 FaCE_1 wrote:
can you add that if someone have a bluescreen, please provide a dump of it. It will normally reside in C:\windows\minidump\ or C:\windows\memory.dmp
it help alot to debug crash / bluscreen.
If the PC reboot by itself, it's maybe an "hidden BSoD" because they have checked the automatically restart" check box. No, he can't add that. He's permed. And anyways, it's not exactly super critical to list stuff like that in any thread, because nobody reads the guidelines or OP's before posting anyway.
well.. a mod can edit post.
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EPT
