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For the past couple of weeks, I have had a consistent problem with my internet. As far as I can tell, there is too much congestion in my neighborhood (somehow). How can I tell? Because I have eliminated basically every other variable. I have:
1) Restarted computers (multiple computers effected)
2) Restarted modem and router
3) Connected directly to the modem
The clincher? I only have interruptions starting at around 8PM (though it goes all the way through 6AM).
So I get onto the support chat to see what is up. I include all of this information in the ticket. Finally get on with a support person (paraphrase):
Hello I understand you have a problem with internet, have you tried restarting the modem and router?
/facepalm
They "boost" the signal (whatever that means), still having interruptions. What do they do next? They ping me. Naturally everything is going to be green when you do one series of pings and it is an intermittent connection issue.
Anyway, now I have to call a tech to come out to probably go through the same steps and find no problem because it only happens after 8PM. It is seriously perfectly fine until about 8PM, then it dies frequently.
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Hyrule19053 Posts
lol that's not bad at all
Standard procedure for any ISP, actually. Most people are actually dumb as shit, and these scripted "have you restarted?" things often solve a lot of the problems.
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On September 14 2012 12:36 tofucake wrote:
lol that's not bad at all
Standard procedure for any ISP, actually. Most people are actually dumb as shit, and these scripted "have you restarted?" things often solve a lot of the problems.
That I understand, but when I already stated that I restarted... that becomes questionable. Then the whole thing with pinging me to tell me "everything is fine".
![[image loading]](http://i.imgur.com/lTKcv.jpg)
That is how bad my internet is though. Yet according to chat all is well. I was sitting there monitoring the interruptions in my connection as the support agent is telling me this. I am just confused on what the tech is going to be able to do when he comes to my house at 3 in the afternoon or whenever when everything really is fine.
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Hyrule19053 Posts
I had random dropping issues too, but after my modem firmware got tweaked by someone at Comcast everything was fine, so meh
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if you had a Markov chain model of the English language, 90% of the time "Comcast" would be immediately followed by "sucks"
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On September 14 2012 12:44 tofucake wrote:
I had random dropping issues too, but after my modem firmware got tweaked by someone at Comcast everything was fine, so meh
I spoke with somebody that supposedly looked into the firmware of the modem but never heard back. Hopefully this is the case. I just think it is strange that it is perfectly fine until 8PM.
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EvilTelletubby is with comcast afaik.
It is sort of bad, but in general ISP service is junk.
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On September 14 2012 12:45 starfries wrote:
if you had a Markov chain model of the English language, 90% of the time "Comcast" would be immediately followed by "sucks"
And "balls" being preceded two words before by "comcast" would be disproportionately weighted.
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Wow, that really sucks. It does sound like your neighbors could be eating up your bandwidth since it's, after all, cable 
Usually nothing you really can do about that, as far as I know, but perhaps a tech actually could help you out. And yeah, ETT is with comcast so you might be able to ask him some questions about these issues. He has helped other comcast subscribers in the past.
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Korea (South)11232 Posts
ETT will find this thread on his own afterall "Comcast sucks" is like a Batsignal for him.
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United States2095 Posts
Just going to put out I hate Comcast too. 0.o
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On September 14 2012 21:42 Chexx wrote:
ETT will find this thread on his own afterall "Comcast sucks" is like a Batsignal for him.
lol, I might have to try and find him anyway to ask him a question or two on what he thinks it might be.
On September 14 2012 23:14 Liquid`Sheth wrote:
Just going to put out I hate Comcast too. 0.o
Comcast frustrates me D:
I have never been able to stream either, every time I try to stream (even at 600kbps, when my upload speed is 3+mbps) I have a high tendency to have my internet drop out for some reason after a few minutes. I doubt many people would be interested in any of what I wouldve streamed, but the option wouldve been nice!
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Hyrule19053 Posts
That was one of my problems. If you use Justin/Twitch, use this to find the best server to stream to. That alleviated a lot of my problems.
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I had that problem when I first got my service hooked up, I would randomly disconnect sometimes 20 times a night. It has since magically cleared up tbh
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On September 14 2012 23:43 Gene wrote:
I had that problem when I first got my service hooked up, I would randomly disconnect sometimes 20 times a night. It has since magically cleared up tbh
Yep, same here.
Now if only they'd leave me the fuck alone when I want to torrent stuff...
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I have always had problems with Comcast, I think they have had to replace my modem 6 different times -_- What always used to happen to me was at my old house at 3:00pm, Rain or shine my internet would drop, lagging me out of game. It was very annoying, They always blamed it on the modem. The only good thing I have out of the deal would be that I pay for 25mb Down and 5mb up, But I actually get around 35 down and 8 up consistently.
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On September 14 2012 23:14 Liquid`Sheth wrote:
Just going to put out I hate Comcast too. 0.o
If Sheth hates you then you've really screwed up O_O
I loathe calling Comcast. Last time I called it was because I bought a new modem and it took like 15 minutes of pointless preamble and meaningless assurances when all I wanted is to just tell them my MAC address so I could use my internet again >:-(
The worst is that their service is the best in the area I'm in for the price.
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Hyrule19053 Posts
protip: press 2 for spanish
spanish opers are usually in US somewhere and speak english legit
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If nodes are too congested in your area, then there is pretty much nothing you can do about it. Unless you buy a higher tier plan.
I've been limited at 6/2 for over a year and thats way lower than what the policy advertises, normal speeds are 22/2. Usually the policy states that my connection shouldnt be lower than half of the advertised but my ISP refuses to give me a new DOCSIS 3.0 modem which most likely solves all the issues as I've been told countless times. Been stuck on a old DOCSIS 2.0 cable modem for years, seen the contractors bring it in... but in the end its just a tease.
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Oh my gosh, what a perfect blog. I Hateeeee comcast haha. I'm so sad it's my only cable provider here or I would instantly switch. Just spent 2 hours trying to fix my internet package last night and it was aweful. Good luck friend. hah
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United States7483 Posts
Comcast came to my house to do a triple play installation. After discovering they could not do the installation since the cables in the house will not support the bandwidth required at higher frequencies, we did not switch. Afterwards, despite not having done the installation, they contacted my phone provider and told them to transfer our phone number to them, which, by law, our phone provider has to do once asked. We lost phone service for 3 weeks fighting with comcast to send it back to our phone provider (verizon), and then waiting on verizon to re-activate the service (that took about 3 days).
This has happened twice. The second time, Comcast said they WOULD be able to do the installation by drilling a hole in the ceiling to use a better cable that won't degrade. When the time came to do the installation, the technician who showed up said: "I don't know who said we could do that, because we don't do that." Then they took possession of our phone number again. This time, it took a month to get our phone back.
I should point out, that since we have DSL (can't have cable internet due to shitty cables in the house), we lost internet too.
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I have comcast and I never have any problems. Seems like maybe it's your location or just that they hate you. Maybe they hate you?
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On September 15 2012 21:01 Acronysis wrote:
Oh my gosh, what a perfect blog. I Hateeeee comcast haha. I'm so sad it's my only cable provider here or I would instantly switch. Just spent 2 hours trying to fix my internet package last night and it was aweful. Good luck friend. hah
On September 16 2012 10:33 tonight wrote:
I have comcast and I never have any problems. Seems like maybe it's your location or just that they hate you. Maybe they hate you?
Where do you live? Where I live, we only have time warner. I don't know that many people with comcast
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On September 16 2012 11:52 StateofReverie wrote:Show nested quote +On September 15 2012 21:01 Acronysis wrote:
Oh my gosh, what a perfect blog. I Hateeeee comcast haha. I'm so sad it's my only cable provider here or I would instantly switch. Just spent 2 hours trying to fix my internet package last night and it was aweful. Good luck friend. hah Show nested quote +On September 16 2012 10:33 tonight wrote:
I have comcast and I never have any problems. Seems like maybe it's your location or just that they hate you. Maybe they hate you? Where do you live? Where I live, we only have time warner. I don't know that many people with comcast
A lot of places have segmented monopolies. Other places still have the illusion of choice where you might have comcast and several smaller companies. When in reality, those smaller companies tag along on comcast's lines. I wish I could get FiOS, but our neighborhood is too old for that.
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I just moved to DC from Raleigh, and I was super-excited to have the option to use either FiOS or Comcast. Unfortunately, the building I ended up moving into only has Comcast available! >_<
Either way, I view it as a huge upgrade from Time Warner, which I had to use in Raleigh. Even though I paid for the higher level of cable service, HD streams would often lag. It got better towards the end (of my 5 year stay), but it was a huge pain in the ass. Their rates weren't very good, either.
I guess what I'm saying is, when you live somewhere where there's only one viable option for cable/internet, they can be really shitty with their customer service (and service in general). Even though my building can only get internet through one provider, just having two in the area keeps them honest. Thus far, my experience has been worlds better.
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MURICA15980 Posts
On September 14 2012 23:14 Liquid`Sheth wrote:
Just going to put out I hate Comcast too. 0.o
Okay girls, better start lining up because Sheth is taking numbers.
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On September 18 2012 12:49 Klogon wrote:Show nested quote +On September 14 2012 23:14 Liquid`Sheth wrote:
Just going to put out I hate Comcast too. 0.o Okay girls, better start lining up because Sheth is taking numbers.
Oh, Sheth!
*faints*
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Comcast still sucks. Somebody finally came out, replaced the line with a new one and said something about our neighbors line being loose which could cause interference.... and I am still in the same situation as before. It actually seems to be getting slightly worse as it has been starting closer to 7 than 8 now.
EDIT: Looking into talking with ETT to see if he can know what is up.
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EPT
