EPTAny help/ideas/frustrating experiences welcome.
edit: Yes 70 kilobytes not bits lol.
Can I sue or do anything?
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Sprungjeezy
United States1313 Posts
Any help/ideas/frustrating experiences welcome. edit: Yes 70 kilobytes not bits lol. | ||
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Jonoman92
United States9107 Posts
Perhaps call/e-mail the company and voice your displeasure. I guess you could tell them you demand a refund or perhaps a refund at a reasonably rate since $50/month is not reasonable but perhaps $20/month would be. | ||
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eXigent.
Canada2419 Posts
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Battleaxe
United States843 Posts
I think the issue comes down to the availability of the lines and competition. Granted you can pretty much get dial-up for free nowadays through places like netzero, albeit the bandwidth and speeds are weak but still free. If that company is the only one in the area and people are willing to pay those speeds, as long as they don't come out and say your connection will be x and it's actually y, I don't see where there'd be much of a case. Even looking at comcast, you see on their website for the mid range net, "Download speeds up to 20 Mbps with PowerBoost®". This is the net I have, and I've never ticked anywhere close to 10mpbs | ||
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English
United States475 Posts
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FreudianTrip
Switzerland1983 Posts
Your Mom probably lives in Bumblefuck or at least away from the exchanges. | ||
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dANiELcanuck
Canada217 Posts
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Geovu
Estonia1344 Posts
PS I think it wouldn't be a good idea to try and sue. If you really press the issue the Company's Legion of Crack Cocaine Commando Lawyers will make life hell for you, I've watched enough TV to know that much. It's not worth it. | ||
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iSometric
2221 Posts
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a176
Canada6688 Posts
look into getting cable if she can, or lower her to a cheaper bracket. you will never win against the lawyers | ||
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caradoc
Canada3022 Posts
2) Libel is closer to defamation. 3) Phone them and tell them that you're thinking of closing your account because <insert competitor's name> has a better offer and you aren't satisfied with their speeds. 9/10 they will give you a 'promotional discount' (my internet is 50% the cost of what it was before I did this) | ||
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Bagration
United States18282 Posts
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bkrow
Australia8532 Posts
Not a lawyer but it is important to note that advertising puffery is not considered a misrepresentation; so subjective statements like "high speed" or "the best view" won't really get you anywhere legally. Other things like caveat emptor come to mind. Basically unless they have flat out lied to you through statements of fact it'd be a painful process. edit: we have industry ombudsmen who exist to protect the consumer - maybe something like that exists where you can lodge a complaint like consumer affairs ? | ||
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LaSt)ChAnCe
United States2179 Posts
my guess is that you probably see 70kB when you are downloading a file from a website and misunderstanding what you're seeing as her download speed - run an actual test with no downloads going and find out what she's actually supposed to have, then get back with us with that info | ||
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Azzur
Australia6260 Posts
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Bobbias
Canada1373 Posts
On October 25 2011 11:26 LaSt)ChAnCe wrote: i think you're probably misunderstanding and/or exaggerating, ask them what speed she's supposed to be getting, go to a speedtest site (speakeasy.net/speedtest or speedtest.net) and see what she's actually getting my guess is that you probably see 70kB when you are downloading a file from a website and misunderstanding what you're seeing as her download speed - run an actual test with no downloads going and find out what she's actually supposed to have, then get back with us with that info This guy hit it on the money. Hell, I'm on a 3mbit internet connection, which is actually rather slow for broadband. Being on 3mbit internet means that my maximum theoretical download speed should be 384 KB/s... I've seen a few programs tell me I'm getting around 320 KB/s, but in reality even hitting 300 KB/s is rare, I usually see around 150-160 KB/s (though 200 KB/s isn't that rare). You never see the sort of theoretical maximums that the companies say you could get. I'd suggest shopping around, looking at every offering, and if you find a company that offers a better connection speed, or a better price for the same speed, then you can either move to that company, or play it off on the company your with right now and see if they'll beat it. | ||
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icydergosu
528 Posts
Please post a link to the ISP, location of your mom and her package name she signed up for. | ||
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Sprungjeezy
United States1313 Posts
edit: And yes I realize that my thread title is somewhat misleading, but it was made out of frustration/anger - I mean seriously 70kB/s for $50 is robbery. | ||
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Jayme
United States5866 Posts
On October 25 2011 10:34 iSometric wrote: It's not bad comparably to some other places. I'd call the company though and speak my mind. For 50 bucks I get 20x that most of the time. I feel bad for people in the country | ||
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LaSt)ChAnCe
United States2179 Posts
On October 25 2011 12:40 Sprungjeezy wrote: I realize I didn't separate the paragraph, but I am well aware I don't have much of a "case" but was more curious as to what to say/threaten them with and I got my answer from caradoc and bkrow, thanks. edit: And yes I realize that my thread title is somewhat misleading, but it was made out of frustration/anger - I mean seriously 70kB/s for $50 is robbery. K I'll bite. 70kB/s is not your speed. Isps in the US package their internet in bits, not bytes, so I know that that's just what you see in your downloads and misinterpret for your actual speed. chances are your internet is fine and you are just a kid who wants to make noise | ||
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tyCe
Australia2542 Posts
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