So I finally bought a copy of Starcraft 2 from Target on 8/15/2010 (late I know, I was out of the country). I go home and install the game and attempt the CD-key and Battle net tells me it was already taken. I suppose it was key-genners.

I already emailed Blizzard support and provided them with a picture of it, but I was wondering whether anyone else has faced this problem and whether or not it was resolved. My main worry is that they won't be able to do anything and I'll be forced to pay another 60 dollars.

pyaar

United States423 Posts

August 16 2010 19:26 GMT

Blizzard's CS is generally pretty good. As long as you jump through all the hoops I doubt you'll need to spend another $60.

Flames

United States105 Posts

August 16 2010 19:28 GMT

--------------------------------------------------------------------------------

Greetings,

Thank you for contacting the Billing Department.

Answer: Unfortunately it appears that this Authentication key has been claimed by another account.

Should you require further assistance, please reply directly to this email. We hope you continue to enjoy your experience in Starcraft!

For any game play questions, please refer to our site at http://us.battle.net

Farewell,

Blake C.
Customer Services
Blizzard Entertainment
www.blizzard.com/support

So I finished the OP, check my email and I got this...Now what? I thought they would verify the key was already taken, remove that account, and give me a new key.

Versita

Canada1032 Posts

August 16 2010 19:30 GMT

wow this really sucks

hifriend

China7935 Posts

August 16 2010 19:30 GMT

On August 17 2010 04:28 Flames wrote:
--------------------------------------------------------------------------------

Greetings,

Thank you for contacting the Billing Department.

Answer: Unfortunately it appears that this Authentication key has been claimed by another account.

Should you require further assistance, please reply directly to this email. We hope you continue to enjoy your experience in Starcraft!

For any game play questions, please refer to our site at http://us.battle.net

Farewell,

Blake C.
Customer Services
Blizzard Entertainment
www.blizzard.com/support

So I finished the OP, check my email and I got this...Now what? I thought they would verify the key was already taken, remove that account, and give me a new key.

Uh that's horrible support. Keep at it, just mail them back and demand a replacement or head back to the store and let them know..

floor exercise

Canada5847 Posts

August 16 2010 19:31 GMT

Call tech support and explain it to them, tell them you have a receipt saying when you bought the game, and they can tell you when it was registered. If it was registered before you bought it they will do something (I would hope)

Failing that you could go back to Target, it would probably end up your word against theirs but the louder you are as a customer the righter you are

supernova

Canada148 Posts

August 16 2010 19:32 GMT

They must have a customer support number. Try looking for that and if they don't have one... Well, I wouldn't know what to do. I guess I would PM Black C., as he refers to himself, in the forums on Bnet. Here's hoping you get the problem solved.

Oh and whoever stole this Flames' key:

bh.

United States342 Posts

August 16 2010 19:35 GMT

It is possible someone may have bought it from target, opened it carefully, wrote down key, and closed up box and returned : /

vek

Australia936 Posts

August 16 2010 19:39 GMT

The thing with Blizzard support is you just have to keep replying to the emails saying "my problem wasn't solved" and repeat the problem again until you get through to the level of support than can actually help you.

It took me about 6 emails to get my WoW account closed (web form was bugged) but once I got through to a person that had the power to actually help with my problem my issue was fixed within hours.

I don't recommend trying to call them because the wait times are through the roof. I tried and gave up after a little over an hour on hold.

Flames

United States105 Posts

August 16 2010 19:42 GMT

#10

On August 17 2010 04:39 vek wrote:
The thing with Blizzard support is you just have to keep replying to the emails saying "my problem wasn't solved" and repeat the problem again until you get through to the level of support than can actually help you.

It took me about 6 emails to get my WoW account closed (web form was bugged) but once I got through to a person that had the power to actually help with my problem my issue was fixed within hours.

I don't recommend trying to call them because the wait times are through the roof. I tried and gave up after a little over an hour on hold.

Thanks for your advice. My friend also had this same problem of his key not working and is trying to resolve it as well. I am however, attempting to call Blizzard as well. The wait time was estimated to be approximately 25 minutes. It seems that Blake C. seems to be an automated response since he's probably following a script...=(

eXigent.

Canada2419 Posts

August 16 2010 19:43 GMT

#11

What are the odds that it was a target employee who just took the key, and used it for digital download lol. Either way thats a shitty situation, and then hearing the generic blizzard email response just takes it over the top lol.

I would call them rather than email. This way, its more personal and not just a generic prewritten email.

ven

Germany332 Posts

August 16 2010 19:46 GMT

#12

Yea, sometimes it takes a while to get the message through. Most of the answers I got were pretty generic (read: useless) as well. Just kept replying until someone understood my problem.

esla_sol

United States756 Posts

August 16 2010 19:46 GMT

#13

prettty sure target will let you do an exchange on software products.

Chairman Ray

United States11903 Posts

August 16 2010 20:11 GMT

#14

That really sucks. If you manage to reach customer support, if the date/time shown on your reciept is after the time that the cd key was used, it would provide hard evidence that the CD was used by another person and you are not trying to rip them off.

muse5187

1125 Posts

August 16 2010 20:12 GMT

#15

You need to call blizzard, their support is UTTER GARBAGE. Email support is always some generic paragraph that rarely deals with your issue, you're going to have to sit on the phone for an hour and answer tons of stupid questions but you WILL get your cdkey.

Flames

United States105 Posts

August 16 2010 20:21 GMT

#16

Received another email from Blake C. This time he says Blizzard will need hard proof and that I need to mail my Cd cover with the key on it along with a Media Replacement Form.

I'm willing to try going to Target again to attempt to get a replacement, but my friend already tried this and they didn't even know what a CD-key was. (one employee apparently.)

Does anyone know if you HAVE to go to the Target that you purchased the game from? That particular Target was on the way to my friends house and is quite farther from some other stores. On top of that, I have been on hold with Blizzard support for about 40 minutes.

Ronald_McD

Canada807 Posts

August 16 2010 20:23 GMT

#17

On August 17 2010 04:31 floor exercise wrote:
the louder you are as a customer the righter you are

Not true. I work as a customer support rep and most of my coworkers will do everything in their power to NOT help somebody if they call in being a big dick. Then again I guess it might be different when you're not on the phone

As for that e-mail reply you recieved, Flames. It says if you need further assistance reply to that e-mail. Reply to the damn e-mail! Don't let them just sweep it under the carpet. Keep talking to them.