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Sc2 Gamestop order question

Blogs > Chanted
Post a Reply
Chanted
Profile Blog Joined August 2007
Norway1001 Posts
July 25 2010 11:24 GMT
#1
so basically I got this email
+ Show Spoiler +
Dear Valued Customer,



Our records indicate that you recently placed order number XXXXX with us at GameStop.com or EBgames.com. Thank you for your business.

Our system was unable to process your order as your payment was declined by your credit card company. We recommend you either contact your credit card issuing bank to resolve the issue or update your payment information.



We suggest using one of the following options for a quick resolution:



1) Contact your financial institution to resolve the issue

· Please reply to this email and add the word “RESOLVED” to the subject line

·

2) To update your payment method on our website

· First, log into your account at www.gamestop.com and click on “My Orders”

· Next, locate your order and utilize the “Update Credit Card” feature

· Finally, reply to this email with “SELF MAINTAINED” in the subject line



3) To cancel the order on our website

· First, log into your account at www.gamestop.com and click on “My Orders”

· Next, locate your order and utilize the “Cancel This Shipment” feature





If you require any further assistance, please feel free to reply to this email. You may also contact us at 800-883-8895. Please note that if a resolution is not met within 48 hours, your order may be cancelled.



Thank you again for your business. We look forward to serving you in the future.

Jeremy

GameStop.Com

Power To The Players


That basically tells me that there is a problem with my order, and that their request was denied by my credit card company. Now I have no idea why that is happening, the card is valid and I have cash on that account. In the mail it says I can also cancel my order, but since I got the beta-key the option is not there. They basically tell me to respond in 48 hours, or my order may be cancelled.

I was wondering if this will certainly lead in an order cancel, because then I can buy a fresh copy here, and since I ordered from the USA (to get betakey early) I will save some money on doing that. The problem is if I buy a new copy here, and suddenly the order goes through.

Has anyone else gotten a similiar email, or have any advice on how to solve this (cancelling order would be the prefered outcome) Should I mail them and say that they should cancel my order ?



Latham
Profile Blog Joined May 2007
9562 Posts
July 25 2010 11:36 GMT
#2
I ordered from the US and I live in Europe just like you. I haven't gotten that e-mail (yet). Honestly I'd be happy if they canceled it for me lol since the boxes are region locked (I didn't know at the time of preordering). I also preordered from them for the beta key.

I'd probably just not respond at all. I'd wait the 48h and see what happens. You can always say you were on vacation and didn't have access to internet to check your mail ;; if they will have any problems with you. If they cancel your order \o/ for you, you can go to the nearest store and buy it or order from europe which will be 5x cheaper.
For the curse of life is the curse of want. PC = https://be.pcpartpicker.com/list/4JknvV
seRapH
Profile Blog Joined April 2009
United States9759 Posts
July 25 2010 12:06 GMT
#3
i got the email a few days ago, checked my account and it said it was verifying. but i'm not going to respond, b/c honestly i dont care if it doesnt go through

forgot about it until you brought it up
boomer hands
Judicator
Profile Blog Joined August 2004
United States7270 Posts
Last Edited: 2010-07-25 13:58:55
July 25 2010 13:58 GMT
#4
Do you order from online a lot, especially from international vendors? If it was like a first time or something then maybe your CC company thought it was fraud and requires to manually call them to verify that it was you who indeed placed the order and not some identity thief.
Get it by your hands...
Chanted
Profile Blog Joined August 2007
Norway1001 Posts
July 25 2010 15:21 GMT
#5
I have bought stuff before, so that shouldnt be the problem here. The only thing I can think of is that my card expires in " 07 2010" but the purchase should still go through since I can use my card now.
Glider
Profile Blog Joined December 2005
United States1353 Posts
July 25 2010 16:43 GMT
#6
You most likely just need to call and verify, it's probably a fraud protection thing. Happens to me sometimes when I buy stuff online. call the number on the back of your credit card. If the payment is already declined, it's not going to suddenly go through without your knowledge.

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