EPT+ Show Spoiler +
Dear Valued Customer,
Our records indicate that you recently placed order number XXXXX with us at GameStop.com or EBgames.com. Thank you for your business.
Our system was unable to process your order as your payment was declined by your credit card company. We recommend you either contact your credit card issuing bank to resolve the issue or update your payment information.
We suggest using one of the following options for a quick resolution:
1) Contact your financial institution to resolve the issue
· Please reply to this email and add the word “RESOLVED” to the subject line
·
2) To update your payment method on our website
· First, log into your account at www.gamestop.com and click on “My Orders”
· Next, locate your order and utilize the “Update Credit Card” feature
· Finally, reply to this email with “SELF MAINTAINED” in the subject line
3) To cancel the order on our website
· First, log into your account at www.gamestop.com and click on “My Orders”
· Next, locate your order and utilize the “Cancel This Shipment” feature
If you require any further assistance, please feel free to reply to this email. You may also contact us at 800-883-8895. Please note that if a resolution is not met within 48 hours, your order may be cancelled.
Thank you again for your business. We look forward to serving you in the future.
Jeremy
GameStop.Com
Power To The Players
Our records indicate that you recently placed order number XXXXX with us at GameStop.com or EBgames.com. Thank you for your business.
Our system was unable to process your order as your payment was declined by your credit card company. We recommend you either contact your credit card issuing bank to resolve the issue or update your payment information.
We suggest using one of the following options for a quick resolution:
1) Contact your financial institution to resolve the issue
· Please reply to this email and add the word “RESOLVED” to the subject line
·
2) To update your payment method on our website
· First, log into your account at www.gamestop.com and click on “My Orders”
· Next, locate your order and utilize the “Update Credit Card” feature
· Finally, reply to this email with “SELF MAINTAINED” in the subject line
3) To cancel the order on our website
· First, log into your account at www.gamestop.com and click on “My Orders”
· Next, locate your order and utilize the “Cancel This Shipment” feature
If you require any further assistance, please feel free to reply to this email. You may also contact us at 800-883-8895. Please note that if a resolution is not met within 48 hours, your order may be cancelled.
Thank you again for your business. We look forward to serving you in the future.
Jeremy
GameStop.Com
Power To The Players
That basically tells me that there is a problem with my order, and that their request was denied by my credit card company. Now I have no idea why that is happening, the card is valid and I have cash on that account. In the mail it says I can also cancel my order, but since I got the beta-key the option is not there. They basically tell me to respond in 48 hours, or my order may be cancelled.
I was wondering if this will certainly lead in an order cancel, because then I can buy a fresh copy here, and since I ordered from the USA (to get betakey early) I will save some money on doing that. The problem is if I buy a new copy here, and suddenly the order goes through.
Has anyone else gotten a similiar email, or have any advice on how to solve this (cancelling order would be the prefered outcome) Should I mail them and say that they should cancel my order ?
