Please help me fix my computer T_T

Milkis

5003 Posts

June 09 2010 21:44 GMT

So,

I switched over to Windows 7 on my desktop a while back, and recently (a month or so? maybe longer?) I've been getting a few problems that's been getting on my nerves.

Basically, applications will often "Freeze", and then either take about 20 minutes before it responds again. Okay, applications freezing is fine, but when it freezes, nothing else "happens" (ie, I press ctrl + alt + delete, and it responds when the application unfreezes). Sometimes it doesn't unfreeze and it just dies.

The mouse still moves, although clicks don't seem to be registered. If I have foobar on while doing so, the music continues to play, if I have a video or a webstream on, it continues to play (although I can't do anything with it, like move it, and such, and the second I do that, the application freezes too!)

This often happened when I watched korean tv shows online, but now it's just happening when i'm browsing, when I "resize" windows, or when I click on a menu on X-Chat or anything like that. I'm honestly considering downgrading to XP or maybe trying a clean install of windows 7 and see if that helps because i can't honestly figure out what the problem is =(

but honestly having computer freeze and losing hours of your work = X___X

But before I resort to any drastic measures, I want to get help! Can anyone help me?

Oh right. I'm running Windows 7 Ultimate 64bit. Here's a Hijack this log if it helps?
+ Show Spoiler +

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:59:12 PM, on 6/9/2010
Platform: Unknown Windows (WinNT 6.01.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\uTorrent\uTorrent.exe
C:\Program Files\Alwil Software\Avast5\AvastUI.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\foobar2000\foobar2000.exe
C:\Program Files (x86)\Last.fm\LastFM.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\X-Chat 2\xchat.exe
E:\HiJackThis.exe

F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [avast5] "C:\Program Files\Alwil Software\Avast5\avastUI.exe" /nogui
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [Google Update] "C:\Users\Milkis\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [uTorrent] "C:\Program Files (x86)\uTorrent\uTorrent.exe"
O4 - HKCU\..\Run: [DAEMON Tools Lite] "C:\Program Files (x86)\DAEMON Tools Lite\DTLite.exe" -autorun
O4 - HKCU\..\Run: [RESTART_STICKY_NOTES] C:\Windows\System32\StikyNot.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O15 - ESC Trusted Zone: http://*.update.microsoft.com
O16 - DPF: {9A7D9941-6DB0-4AD7-8454-509D2793C5E8} (Beefile File Share Control 1) - http://beefile.com/mmsv/BeefileWebControl.CAB
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: FileZilla Server FTP server (FileZilla Server) - FileZilla Project - C:\Program Files (x86)\FileZilla Server\FileZilla Server.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: TabletServiceWacom - Unknown owner - C:\Windows\system32\Wacom_Tablet.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 5947 bytes

flamewheel

FREEAGLELAND26782 Posts

June 09 2010 21:54 GMT

Milkis you're cute

If I knew something I would help you.
FragKrag, where art thou?

Lexpar

1813 Posts

June 09 2010 22:01 GMT

http://tinyurl.com/26llaau

Found this for you, dunno if it will help but seemed relevant.

Good luck

Milkis

5003 Posts

June 09 2010 22:04 GMT

On June 10 2010 07:01 Lexpar wrote:
http://tinyurl.com/26llaau

Found this for you, dunno if it will help but seemed relevant.

Good luck

Haha, Googling is the first thing I did.

It doesn't seem like a corrupted system file (cause it doesn't "just" freeze, it only freeze after I trigger something), and I have no idea how to check if it's a RAM Power issue (but it ran fine when I was using Windows XP so I presume that is not it?)

Also from what I can tell from the problems of the other people, their entire machine just seems to freeze, my machine sorta... works before it goes down and sometimes even revives if I give it enough time!

Which is why I asked here!

Lexpar

1813 Posts

June 09 2010 22:08 GMT

Alright, I was a dick to you and you still came out smiling.

I've had good luck in the past with TuneUp Utilities, though if worse comes to worse go here buy this, back all your shit up onto it, take a deep breath and reinstall windows. Ultimately, searching in vain for days for a fix or *wince* taking your computer into the shop, will cause you a lot more time and aggravation than formating and reinstalling.

TelecoM

United States10867 Posts

June 09 2010 22:37 GMT

reformat yo T_T

QuothTheRaven

United States5524 Posts

June 09 2010 22:37 GMT

It might be a RAM issue. Couldn't hurt to run Memtest86 for a few hours and report back if there are any errors.

HeadhunteR

Argentina1258 Posts

June 09 2010 22:45 GMT

DONT USE WINDOWS 7..

User was warned for this post

leetchaos

United States395 Posts

June 09 2010 22:48 GMT

On June 10 2010 07:45 HeadhunteR wrote:
DONT USE WINDOWS 7..

Why not? Thats like saying don't install windows updates. If you're going to use Windows, use the best version. XP is well supported due to age, but its not necessarily the best.

I use Windows 7 and haven't had any version/support related issues. (Doesn't mean they don't exist)

rredtooth

5464 Posts

June 09 2010 22:52 GMT

#10

On June 10 2010 07:45 HeadhunteR wrote:
DONT USE WINDOWS 7..

what the hell do you use? vista?
7 > xp in every possible way. especially if you need a 64 bit processor.

edit: to OP, next time it happens try pulling up task manager (control+shift+esc) and seeing if a random process is giving you trouble. it might be anything from simple malware to hardcore hard drive damage. your description isn't enough for someone to go "oh i know the problem" and diagnose. if you can't seem to pull it up during your freezes then try reproducing the effect with task manager already up and pushed to the side.

edit2: also make sure your hardware can actually handle ultimate x64? you did do this... right?

edit3: flamewheel spams.

Jibba

United States22883 Posts

June 09 2010 23:07 GMT

#11

Is it just with web browsing? First try a different browser and/or updating Flash.

Milkis

5003 Posts

June 09 2010 23:11 GMT

#12

It might be a RAM issue. Couldn't hurt to run Memtest86 for a few hours and report back if there are any errors.

Will do so. Running it now, I'll probably leave it running for a while and see what happens.

edit: to OP, next time it happens try pulling up task manager (control+shift+esc) and seeing if a random process is giving you trouble. it might be anything from simple malware to hardcore hard drive damage. your description isn't enough for someone to go "oh i know the problem" and diagnose. if you can't seem to pull it up during your freezes then try reproducing the effect with task manager already up and pushed to the side.

It's not a specific process -- but mostly with browsers. However, it happened on random odd processes too (ie: opening a menu from XChat or other programs)

edit2: also make sure your hardware can actually handle ultimate x64? you did do this... right?

Yeah, my hardware should be able to handle it without any issues.

Is it just with web browsing? First try a different browser and/or updating Flash.

Firefox and Chrome both give me this problem. I haven't had the guts to try it with internet explorer yet.

I have also updated Flash.

flamewheel

FREEAGLELAND26782 Posts

June 09 2010 23:29 GMT

#13

On June 10 2010 07:52 redtooth wrote:
edit3: flamewheel spams.

This is a correct statement! However it was loving spam directed toward that Tangerine.

mucker

United States1120 Posts

June 09 2010 23:34 GMT

#14

Have you looked through your system and application error logs?
Sorry I don't have a win7 computer in front of me to detail how you get in event viewer and filter for errors, it is slightly different from xp.

Milkis

5003 Posts

June 09 2010 23:43 GMT

#15

On June 10 2010 08:34 mucker wrote:
Have you looked through your system and application error logs?
Sorry I don't have a win7 computer in front of me to detail how you get in event viewer and filter for errors, it is slightly different from xp.

Oh right, I have done that. There are a lot of errors -- i'll get the exact ones once I'm done running this memtest for a while.

One more thing I'm going to add is that chkdisk has had to run extremely often nowadays, often finding files to recover and such. Hopefully that'll narrow down the problem more?

SirazTV

United States209 Posts

June 09 2010 23:44 GMT

#16

What are your system specs?

Exogelatin

Canada28 Posts

June 09 2010 23:44 GMT

#17

Try right clicking on the flash video and disabling hardware acceleration under settings. I was having similar problems with flash video freezing under certain conditions on x64 Vista and that fixed it. Something to do with an incompatibility with the latest flash updates and Nvidia drivers.

Jibba

United States22883 Posts

June 09 2010 23:47 GMT

#18

On June 10 2010 08:44 Exogelatin wrote:
Try right clicking on the flash video and disabling hardware acceleration under settings. I was having similar problems with flash video freezing under certain conditions on x64 Vista and that fixed it. Something to do with an incompatibility with the latest flash updates and Nvidia drivers.

This was an issue for me when I tried to do full screen mode, but it sounds like Milkis has bigger problems.

I'd do all the standard disk error checking scans and stuff too.

tec27

United States3715 Posts

June 09 2010 23:48 GMT

#19

Are you using a laptop? I had this problem on my laptop after installing Windows 7 (but it didn't occur when it was running Vista, nor did it occur in my Ubuntu install). I thought the hard drive might be dying, but testing for that turned up nothing wrong. I also thought it might be a ram issue, but that was also fine. Looking around a bit more, I found some reports that it could be some sort of power management issue, but after trying to tweak my power settings, it still occurred. One day about a month ago though, I switched my power profile from 'Balanced' to 'High Performance', and found that it never happened while on that setting.

If you're using a laptop, definitely give that a try (you can swap that setting by right-clicking on the battery icon in the system tray, I believe). I still need to try and tweak the balanced settings to figure out what exactly is causing the freezes, but for now I just let my laptop run on High Performance all the time.

mahnini

United States6862 Posts

June 10 2010 00:40 GMT

#20

this happens to me occasionally when my storage hdd spools up after hibernating. like tec said it might just be your power management settings specifically hdd settings.

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