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SC2 locks up/battle.net Tech Support won't reply

Blogs > Toyomaha
Post a Reply
Toyomaha
Profile Blog Joined January 2009
United States144 Posts
March 20 2010 19:35 GMT
#1
So, I've posted this on the battle.net Tech Support website and after 4 days, they won't reply to my post. So, I figured I'd try to post on TL forums since ya'll are helpful. 5-10 mins into the game SC2 will completely lock up my PC and the sound gets stuck in a loop. I've tried just about everything listed on the battle.net Tech Support site to fix this issue and it still persists. Here's a list of things I've tried and a list of my comp specs:
1 - Updated video card drivers for w7x32 ATI HD Radeon 4350 - Problem still exists (however, I was able to play about a 15 minute game when I installed the driver listed below).
2 - Updated all windows updates - Problem still exists.
3 - Windowed mode, windowed (fullscreen) mode, full screen mode - Problem still exists.
4 - All graphic settings on Low - Problem still exists.
5 - HWMonitor says temps never get above 50C (regularly 40C when not gaming) - Problem still exists.
6 - Updated the variables.txt file as described on battle.net Tech Support forums - Problem still exists.
7- GPU isn't top of the line, but it's above the requirements on that tomshardware.com website so I should be able to at least play on Low settings.

Here's my comp specs:

Operating system:Windows 2.6.1.7600 ()
CPU type:AMD Phenom(tm) II X4 955 Processor
CPU Speed (GHz):3.22
System memory (GB):3.248
Graphics card model:ATI Radeon HD 4300 Series (Mine is the 4350)
Graphics card driver:atiumdag.dll
Desktop resolution:1680x1050
Hard disk size (GB):465.76
Hard disk free space (GB):334.682

I have a 580W PSU (single rail +12V) if this matters.

If anyone could please help me out I would appreciate it. I've been unable to play since I got the beta (about 2 weeks).

www.starcraftutah.blogspot.com
-StrifeX-
Profile Blog Joined April 2007
United States529 Posts
March 20 2010 19:54 GMT
#2
Not sure what is causing your problem. Your PC is almst same as mine. You might want to make sure your windows 7 is updated all the way. I think meant to tell you this. It runs fine on mine with no crashing. Also try running the game by right clicking on beta exe and go to properties i think it is. Try running it in Windows XP SP3 Compatibility Mode
Toyomaha
Profile Blog Joined January 2009
United States144 Posts
Last Edited: 2010-03-20 20:25:11
March 20 2010 20:23 GMT
#3
The battle.net tech support site says theyve had problems using compatibility mode but I'll try it anyway. Are you using compatibility mode? What GPU do you have StrifeX?
www.starcraftutah.blogspot.com
-StrifeX-
Profile Blog Joined April 2007
United States529 Posts
March 20 2010 21:12 GMT
#4
X1900 Raedon
Toyomaha
Profile Blog Joined January 2009
United States144 Posts
March 21 2010 05:56 GMT
#5
Ya, your card is much better than mine. Mine is one "block" above the requirements Blizzard has in order to run SC2 according to http://www.tomshardware.com/reviews/best-gaming-graphics-card,2544-7.html
Going on day 5 of no response from battle.net Tech Support. What's a man gotta do to get some attention on the support website?
www.starcraftutah.blogspot.com
Toyomaha
Profile Blog Joined January 2009
United States144 Posts
March 21 2010 06:23 GMT
#6
I just tried to update my BIOS version...no dice
www.starcraftutah.blogspot.com
mahnini
Profile Blog Joined October 2005
United States6862 Posts
March 21 2010 06:39 GMT
#7
i don't think you are but if you are playing at 1680 bring it down to the lowest.
the world's a playground. you know that when you're a kid, but somewhere along the way everyone forgets it.
Toyomaha
Profile Blog Joined January 2009
United States144 Posts
March 22 2010 03:48 GMT
#8
I play at 1440X900 or even lower than that on Low Settings and it still locks up.
www.starcraftutah.blogspot.com
Toyomaha
Profile Blog Joined January 2009
United States144 Posts
March 23 2010 14:58 GMT
#9
So I ran the Windows Memory Diagnostic tool and it found an error on my hardware. So, I identified which stick of memory was giving me the error and tried running SC2 just on my one good stick (2G). The game still crashed - this time even faster than normal. I built this computer 6 months ago, do you think OCZ would give me an RMA on my faulty stick???
www.starcraftutah.blogspot.com
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