No need to feel sorry for PokerStrategy.com what TSL delivers goes far beyond expectation of what they thought we would deliver or be capable of. They have a far more realistic understanding of what we should be delivering compared to the one you seem to be portraying. Which is one that compares us to organizations with studios, 10 years of experience and budgets that go far into the millions.

That said your complaints are totally legit. Not the weight you put on them but they are accurate. It feels to me you are largely focused on last Saturdays cast which had the unfortunate event of intrigue our scheduled observer losing power in his building which cause us to at the last minute rely on Carnac who was the stand-in for Saturday, scheduled to cast Sunday himself. Our observer is an extension of the directors due to the 15s delay in the stream that we have to work with due to not having a studio. Needless to say an observer jumping in unprepared for the games will hurt the quality. He will not have seen the games before and has to stress around talking to the directors about what needs to be done next. It is something we very much would like to avoid as well. Would you mind watching Sundays cast and tell us if you feel it was better than the one you're describing.

At all times we are trying to improve. We see the same things as all of you and trust me we work our asses off to fix anything we're unsatisfied with. From here on I think you will be pleasantly surprised, as you might already be once you watch yesterdays cast. Here's a screenshot from how our observer works. It includes his SC screen, ventrilo, IRC, the art and the streaming. As you can see we need to be very prepared for a cast to make it work.