What should I expect?

jimmyjingle

United States472 Posts

May 08 2011 01:51 GMT

hi, my name is jimmy jingle and my computer is in the benevolent custody of geek squad. My still-under-warranty pavillion started crashing multiple times a day, and continued to bluescreen after a reformat. Further, I could not replicate what causes this.

So I took it in to best buy hoping to get credit or at least an exchange, (8 month machine crashing daily after reformat.. clear cut case here guys) but this evidence was not enough to sway the geek council. According to their pieces of paper, I had to leave it with them a few days so they can figure out "if its a software problem or hardware problem." I can only assume they are going to use these 72 hours to decipher whether or not a virus remains after a reformat, but I'm still kinda uncertain about whether they'll let me exchange it after all of this. I didn't take it in to be looked at, they just decided to run some diagnostics or whatever.

does anyone have experience with things like this? What should I expect?

Pengtoss

207 Posts

May 08 2011 01:58 GMT

I don't really have experience with this, but I remember an article from some ex-employee who, while likely possessing some sort of leftover rage at geek squad, stated in no uncertain terms how corrupt and inefficient geek squad is. Apparently they charge a ton, and although your comp is under warranty, the guy said that a lot of the geek squad is incompetent, and their only goal is to get as much money as possible while spending the bare minimum required to fix it. If they break/mangle/just are incapable of fixing the computer, apparently they just replace the part, but you may lose information if your hdd was affected, etc.

Good luck!

jimmyjingle

United States472 Posts

May 08 2011 02:07 GMT

On May 08 2011 10:58 Pengtoss wrote:
I don't really have experience with this, but I remember an article from some ex-employee who, while likely possessing some sort of leftover rage at geek squad, stated in no uncertain terms how corrupt and inefficient geek squad is. Apparently they charge a ton, and although your comp is under warranty, the guy said that a lot of the geek squad is incompetent, and their only goal is to get as much money as possible while spending the bare minimum required to fix it. If they break/mangle/just are incapable of fixing the computer, apparently they just replace the part, but you may lose information if your hdd was affected, etc.

Good luck!

yeah no surprise. at one point I was interested in getting a job there until I basically just read this everywhere I tried to get information about geek squad.

and it's probably a factory issue with the motherboard; this series in particular is known for instability. it would be easier for everyone to just refund me the money I dropped into this computer, but I can't underestimate BB customer support in this regard. I must stay on my toes!

MiniRoman

Canada3953 Posts

May 08 2011 02:33 GMT

In Canada my buddy faked his way into geek squad by lying about being certified. I guess no one really tried it before cause they let it slide.

Mostly you can expect any secret porn photos from ex-gf's to be on the internet and a replacement part.

jimmyjingle

United States472 Posts

May 08 2011 02:46 GMT

On May 08 2011 11:33 MiniRoman wrote:
In Canada my buddy faked his way into geek squad by lying about being certified. I guess no one really tried it before cause they let it slide.

Mostly you can expect any secret porn photos from ex-gf's to be on the internet and a replacement part.

well that's not super helpful, but like i said it's newly formatted so there's nearly nothing on it but 2 pirated movies and sc2.

jimmyjingle

United States472 Posts

May 08 2011 18:47 GMT

alright! i guess they fixed it~ finicky drivers? whatever. its working fine. also, free.

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