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XFX Warranty Legal??

Blogs > theshin2007
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theshin2007
Profile Blog Joined March 2010
United States133 Posts
September 15 2010 05:44 GMT
#1
Hey guys
Essentially what has happened is that I have just now realized that I was supposed to register my video card (XFX 5850) online with XFX. I did some searching to find out if they would honor the warranty, should I need it, and I have come across numerous sources saying they could not help. My video card is fine right now but I want it registered so that I can take advantage of their DOUBLE LIFETIME WARRANTY should I ever need it. In my research I came across this:

+ Show Spoiler +
TITLE 16 - COMMERCIAL PRACTICES

CHAPTER I - FEDERAL TRADE COMMISSION

SUBCHAPTER G - RULES, REGULATIONS, STATEMENTS AND INTERPRETATIONS UNDER THE MAGNUSON - MOSS WARRANTY ACT

PART 700 - INTERPRETATIONS OF MAGNUSON - MOSS WARRANTY ACT

700.7 - Use of warranty registration cards.

(a) Under section 104(b)(1) of the Act a warrantor offering a full warranty may not impose on consumers any duty other than notification of a defect as a condition of securing remedy of the defect or malfunction, unless such additional duty can be demonstrated by the warrantor to be reasonable. Warrantors have in the past stipulated the return of a warranty registration or similar card. By warranty registration card the Commission means a card which must be returned by the consumer shortly after purchase of the product and which is stipulated or implied in the warranty to be a condition precedent to warranty coverage and performance.

(b) A requirement that the consumer return a warranty registration card or a similar notice as a condition of performance under a full warranty is an unreasonable duty. Thus, a provision such as, This warranty is void unless the warranty registration card is returned to the warrantor is not permissible in a full warranty, nor is it permissible to imply such a condition in a full warranty.

(c) This does not prohibit the use of such registration cards where a warrantor suggests use of the card as one possible means of proof of the date the product was purchased. For example, it is permissible to provide in a full warranty that a consumer may fill out and return a card to place on file proof of the date the product was purchased. Any such suggestion to the consumer must include notice that failure to return the card will not affect rights under the warranty, so long as the consumer can show in a reasonable manner the date the product was purchased. Nor does this interpretation prohibit a seller from obtaining from purchasers at the time of sale information requested by the warrantor.


=1&query[frase]=700.7&query[fuente]=1065&query[pais_id]=US&query[textolibre]=700.7&sort=score]http://cfr.vlex.com/vid/700-7-use-warranty-cards-19637888?ix_resultado=1&query[ct_resultados]=1&query[frase]=700.7&query[fuente]=1065&query[pais_id]=US&query[textolibre]=700.7&sort=score

How can I use this to register my card and avoid future headache?

Chairman Ray
Profile Blog Joined December 2009
United States11903 Posts
September 15 2010 06:04 GMT
#2
Can you summarize what the warranty act says? I can't understand some of it. I just did a warranty exchange with my XFX 5850 last month, so I'm curious to know if this would affect me.
skyR
Profile Joined July 2009
Canada13817 Posts
September 15 2010 06:30 GMT
#3
This act only applies to full warranty, XFX provides one year of full warranty for their GPUs.

Double lifetime warranty is limited and is only available to those who register their purchase within 30 days.

So you're outta luck )=
Risen
Profile Blog Joined March 2010
United States7927 Posts
September 15 2010 06:48 GMT
#4
On September 15 2010 15:30 skyR wrote:
This act only applies to full warranty, XFX provides one year of full warranty for their GPUs.

Double lifetime warranty is limited and is only available to those who register their purchase within 30 days.

So you're outta luck )=


Unless yo shit breaks in under a year. Then you're g2g
Pufftrees Everyday>its like a rifter that just used X-Factor/Liquid'Nony: I hope no one lip read XD/Holyflare>it's like policy lynching but better/Resident Los Angeles bachelor
F.A.O.D.
Profile Blog Joined January 2010
100 Posts
Last Edited: 2010-09-15 14:48:26
September 15 2010 07:20 GMT
#5
for me XFX had one of the best experiences ever

my 8800 gt went to shit, but like you i forgot to register (who does that lol) so i just lied and said i bought it 30 days ago or whatever the limit was. They got me a new one within 2 days. they had great customer support compared to say, Acer which is one of the worst companies ever lol

oh and on top of that they actually have people that speak clear good english, not like most support lines where the guy is halfway around the world and speaks barely understandable english
ㅅ_ㅅ;;
theshin2007
Profile Blog Joined March 2010
United States133 Posts
September 15 2010 07:35 GMT
#6
ugh. I have an acer monitor......


Should I just fabricate a purchase date for the registration?
R04R
Profile Joined March 2009
United States1631 Posts
September 15 2010 07:48 GMT
#7
No, that's bad! It's up to you, but no one should advocate that you lie to them.
ô¿ô
inconsistent
Profile Blog Joined May 2010
United States11 Posts
September 15 2010 09:03 GMT
#8
On September 15 2010 15:30 skyR wrote:
This act only applies to full warranty, XFX provides one year of full warranty for their GPUs.

Double lifetime warranty is limited and is only available to those who register their purchase within 30 days.

So you're outta luck )=



I card I bought from EVGA (I know different company) that I didn't register at all and it died bout 4 years after. I called them and they still honored it so it's worth contacting the manufacturer at any rate.
Ancestral
Profile Blog Joined August 2007
United States3230 Posts
September 15 2010 12:06 GMT
#9
On September 15 2010 16:48 R04R wrote:
No, that's bad! It's up to you, but no one should advocate that you lie to them.

Haha...

You should definitely lie. If the company can't be bothered to figure out whether people are lying or not, then you should lie. They could have a pretty foolproof system to catch people I would think, so it must not matter that much to them.
The Nature and purpose of the martial way are universal; all selfish desires must be roasted in the tempering fires of hard training. - Masutatsu Oyama
ghermination
Profile Blog Joined April 2008
United States2851 Posts
September 15 2010 14:40 GMT
#10
Say that you've only had the card for a couple weeks. XFX is a nice company and will replace it, although their RMA process can take awhile.
U Gotta Skate.
tofucake
Profile Blog Joined October 2009
Hyrule19196 Posts
September 15 2010 14:59 GMT
#11
On September 15 2010 23:40 ghermination wrote:
Say that you've only had the card for a couple weeks. XFX is a nice company and will replace it, although their RMA process can take awhile.

1) Companies like XFX make 90% of their profit on customer service and such, so it's in their interest to keep you happy (unlike telephony companies, arg).

2) The law states that a company cannot require you to opt-in to a warranty. They can require you to fill out a card as a proof-of-purchase date thing, but if you have a receipt (brick & mortar) or you have a copy of the invoice and a copy of the tracking slip, or the tracking label off the package (online retail, eg Newegg), you still don't have to fill out a warranty card.

http://xfxforce.com/en-us/Features/DoubleLifetimeWarranty.aspx wrote:
All you have to do is register your card with us online within 30 days of purchase.

So, as long as you have the proper information, they have to honor the warranty....as long as you're in the US.
Liquipediaasante sana squash banana
skyR
Profile Joined July 2009
Canada13817 Posts
September 15 2010 15:54 GMT
#12
On September 15 2010 23:59 tofucake wrote:
Show nested quote +
http://xfxforce.com/en-us/Features/DoubleLifetimeWarranty.aspx wrote:
All you have to do is register your card with us online within 30 days of purchase.

So, as long as you have the proper information, they have to honor the warranty....as long as you're in the US.


They would be honoring the one year warranty. They aren't under any obligation to honor their double lifetime warranty if you didn't register the card..
theshin2007
Profile Blog Joined March 2010
United States133 Posts
September 15 2010 19:25 GMT
#13
Im just bummed because I bought the card because of this really good warranty, but it didnt say anywhere except on their website that i needed to register.
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