[H] HijackThis Log

Narrator

United States868 Posts

July 28 2008 22:43 GMT

My friend is a n00b with his computer and needs help. He has spyware and viruses. Please help him.

+ Show Spoiler [HijackThis Log] +

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:39:49 PM, on 7/28/2008
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16681)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe
C:\Windows\System32\mobsync.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\SetPoint\LBTWiz.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Windows\System32\rundll32.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\SetPoint\SetPoint.exe
C:\Program Files\Seagate\SystemTray\StxMenuMgr.exe
C:\Program Files\Memeo\AutoBackup\MemeoBackup.exe
C:\Program Files\Common Files\Logitech\khalshared\KHALMNPR.EXE
C:\Program Files\WIDCOMM\Bluetooth Software\BtStackServer.exe
C:\Program Files\Trend Micro\TrendSecure\TSCFCommander.exe
C:\Program Files\Trend Micro\TrendSecure\TSCFPlatformCOMSvr.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\iTunes\iTunes.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\distnoted.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceHelper.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\system32\WerCon.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: AOLTBSearch Class - {EA756889-2338-43DB-8F07-D1CA6FB9C90D} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~3\Office12\GRA8E1~1.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O2 - BHO: TransactionProtector BHO - {C1656CCA-D2EA-4A32-94AE-AE0B180E6449} - C:\Program Files\Trend Micro\TrendSecure\TransactionProtector\TSToolbar.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: AIM Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll
O3 - Toolbar: Transaction Protector - {E7620C98-FCCC-40E5-92EC-C7685D2E1E40} - C:\Program Files\Trend Micro\TrendSecure\TransactionProtector\TSToolbar.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [ECenter] C:\Dell\E-Center\EULALauncher.exe
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [Bluetooth HCI Monitor] RunDll32 HCIMNTR.DLL,RunCheckHCIMode
O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] "C:\Program Files\Common Files\Logitech\khalshared\KHALMNPR.EXE"
O4 - HKLM\..\Run: [Logitech BT Wizard] LBTWiz.exe -silent
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [StxTrayMenu] C:\Program Files\Seagate\SystemTray\FreeAgentLauncher.exe C:\Program Files\Seagate\SystemTray\StxMenuMgr.exe
O4 - HKLM\..\Run: [UfSeAgnt.exe] "C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe"
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKCU\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [MSServer] rundll32.exe C:\Users\Jack\AppData\Local\Temp\qoMgfDuU.dll,#1
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [cmds] rundll32.exe C:\Users\Jack\AppData\Local\Temp\fccbcDsp.dll,c
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Startup: AutoBackup Launcher.lnk = C:\Program Files\Memeo\AutoBackup\MemeoLauncher.exe
O4 - Global Startup: Bluetooth.lnk = ?
O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe
O4 - Global Startup: SetPoint.lnk = ?
O8 - Extra context menu item: &AIM Search - c:\program files\aol\aim toolbar 5.0\resources\en-US\local\search.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Send image to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O8 - Extra context menu item: Send page to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\npjpi160.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\npjpi160.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: AIM Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MIC273~1\Office12\REFIEBAR.DLL
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O13 - Gopher Prefix:
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~3\Office12\GR99D3~1.DLL
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AutoBackup (BMUService) - Memeo - C:\Program Files\Memeo\AutoBackup\MemeoService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech Inc. - C:\Program Files\Common Files\Logitech\Bluetooth\LBTSERV.EXE
O23 - Service: Trend Micro Central Control Component (SfCtlCom) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Trend Micro Unauthorized Change Prevention Service (TMBMServer) - Trend Micro Inc. - C:\Program Files\Trend Micro\BM\TMBMSRV.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\TmProxy.exe
O23 - Service: US30Service - Unknown owner - C:\Program Files\Universal Shield 4.2\US30Service.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 10977 bytes

Thank you very mucho.

JeeJee

Canada5652 Posts

July 28 2008 22:53 GMT

i highly advise against taking the advice of random people here unless it's 1a2a9a or that other guy (sorry forgot your name)

a better place would be to post the log in a forum dedicated for this kind of thing
for instance, http://forums.spybot.info/forumdisplay.php?f=22

i would help, but i would fall into the 'random people' category as far as you're concerned and you shouldn't be taking my advice

SCC-Faust

United States3736 Posts

July 28 2008 22:58 GMT

Delete everything.

thunk

United States6233 Posts

July 28 2008 23:03 GMT

Yea, there are definitely some other message boards out there that are really dedicated to this type of thing and as JeeJee said, you should probably go there.

Most of us won't give advice more than go d/l every recommended anti-virus software out there and try them out to see if it fixes your problem (I'm telling you right now to go d/l every recommended anti-virus software out there and try them out to see if it fixes your problem).

niteReloaded

Croatia5282 Posts

July 28 2008 23:19 GMT

If you aren't the type who expect others to do everything for him, go here and follow the steps, it killed every spyware I, or any of my friends, ever had.

http://forums.majorgeeks.com/showthread.php?t=35407

Nitrogen

United States5345 Posts

July 28 2008 23:26 GMT

On July 29 2008 07:53 JeeJee wrote:
i highly advise against taking the advice of random people here unless it's 1a2a9a or that other guy (sorry forgot your name)

On July 29 2008 07:58 SCC-Faust wrote:
Delete everything.

good call jeejee

BottleAbuser

Korea (South)1888 Posts

July 29 2008 00:11 GMT

It's actually quite difficult to completely remove all malware these days, despite what the antivirus companies want you to believe (but only with their product, mind you). If security is critical, wiping everything after backing up what you need (and make sure to scan that 10 different ways too... all right, once is enough, but only documents!) and reinstalling clean is pretty much your only option, after the system's been compromised

If security is not so critical, such as on a gaming box, run some antivirus software. That should catch pretty much everything that can be caught. If you recognize or are able to identify a specific piece of malware, you might be able to find some way to remove it manually.

teh.pwnerer

Canada110 Posts

July 29 2008 00:25 GMT

Delete system 32.

CommanderFluffy

Taiwan1059 Posts

July 29 2008 00:33 GMT

On July 29 2008 07:58 SCC-Faust wrote:
Delete everything.

Krohm

Canada1857 Posts

July 29 2008 00:37 GMT

#10

Yeah I'd PM 1a2a9a the guy is a computer guru. Other than that, don't listen to anyone else. Except for the other guy, but I don't remember his name either...

Myxomatosis

United States2392 Posts

July 29 2008 01:03 GMT

#11

post this at the forums at geekstogo.com

Motiva

United States1774 Posts

July 29 2008 03:10 GMT

#12

my personal advice would be

Format c:

y

Ideas

United States8179 Posts

July 29 2008 03:34 GMT

#13

Buy a new computer and don't use the same ethernet cord.

Narrator

United States868 Posts

July 29 2008 06:43 GMT

#14

Yeah, I thought of PMing 1a2a9a at first since he helped me before. I just wasn't sure if he was still active. I still PMed him anyway. If there is no reply, I guess I'll take some of those website recommendations. =/

Narrator

United States868 Posts

July 31 2008 05:40 GMT

#15

*bump*

I ended up formatting his computer. The only thing I have a problem with now is that when you start up the computer, the screen before the Windows loading screen that shows "F12 Boot Menu" and the Dell logo stays for like 5 minutes. The problem with this is that it takes forever to get to the Windows loading screen with the bar scrolling across.

Overall, the computer takes ages to start up even though it has 4GB of ram. How do I know if his computer is a 64 bit PC or not? I checked the computer info but I couldn't find it. He is currently using 32bit Vista and I think that's what he was using before. I thought 32bit PC's couldn't use 4GB of RAM? Am I wrong? Is that the cause to the slow startup?

Thank you.

MasterOfChaos

Germany2896 Posts

July 31 2008 07:26 GMT

#16

The 4GB RAM should be no problem. In 32 bit system there is a 4GB limit for the virtual address space per process. Some of that is used by the kernel, so the effective RAM one app can use is less than that. In total the user versions of Win32 only support up to 4 GB RAM, the Server Versions (even 32bit) support more.
http://en.wikipedia.org/wiki/Physical_Address_Extension

Narrator

United States868 Posts

August 01 2008 04:28 GMT

#17

Nobody else has a take on this? Oh well, he hasn't been complaining since I formatted his computer. Maybe I should ask my brother. I should've thought of this sooner. -_-

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